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All 59 Varadero hotels

Iberostar Laguna Azul

5.0 of 5 Hotel   |   Varadero, Cuba
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Iberostar Laguna Azul
Ranked #14 of 59 hotels in Varadero
Certificate of Excellence 2014
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3,580 people have reviewed this hotel

Traveler rating
    1,462
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (736)
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English first
Warsaw, Poland
1 review
4 of 5 stars Reviewed yesterday NEW

I've just returned from a one week stay at the Iberostar Laguna Azul after a one week sightseeing and generally speaking I feel satisfied with my holidays. I read a lot of reviews before my vacation and hotel came up to my expections. I can truly say that many reviewers tend to be unfair and a bit capricious. The hotel... More

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Montreal, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We just returned from a one week stay at the Iberostar Laguna Azul, and it is safe to say, even baring the famed "Iberostar" name, we were less than impressed. Essentially, this review is more of a forewarning to every future/potential traveler wishing to book this hotel. Let's start with the staff: Yes, some of them are indeed rude. Yes,... More

Was this review helpful? Yes 2
Guelph, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

We went on vacation with another family to this resort and so glad we did. We had an amazing time here. You will hear other bad reviews of rooms being in disrepair and the food being bad. The hot water was warm at best... the tub plug was broken and the food wasnt all that good at the buffet but... More

Was this review helpful? Yes 2
Hamilton, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Honestly I was on this page for the last two weeks before my vacay and I have no words for some people. They're obviously some picky annoying as crap foot up their own butt type of people. I went here knowing we couldn't expect much since "its Cuba" but wow it was an amazing experience. Everyone is super friendly,helpful, smile-on-their-face-all-day... More

Was this review helpful? Yes 8
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More

scottish borders
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed in this hotel in early July for seven nights. Having never stayed in an akk inclusive before it was a bit of a shock and felt quite institutionalised. Quite noisy with full on activities and not many places to escape, the beach was lovely but a bun fight at dawn for a sunbed. We avoided the communal buffet... More

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. Priority in our hotel is the improvement of all our services and continuous work to obtain our guest satisfaction. We have taken all your comments and suggestion into consideration and we will do the best we... More

Lisbon, Portugal
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

bad service for a 5 stars hotel: the service is bad but not fault of the employees that they are very dedicated and workers. for example :no clean towels (the laundry failed), food acceptable but nothing really extraordinary, flies in the restaurant. We can see that the maintance is very bad or inexistent. In my room the door to the... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Director D, Manager at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

Toronto, Canada
Top Contributor
72 reviews 72 reviews
30 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I must start out by writing that we had zero choice but to go to this hotel as it was a package we booked in conjunction with a stay in Havana. I would have chosen a higher rated resort if the option was there. Thankfully it was only 4 nights and thankfully Trip Advisor gave me a "heads up". Check... More

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

Nanaimo
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Went to this resort in May for a friends wedding, which was beautiful! The resort staff for the most part were friendly, outstanding service from Anel in the lobby bar (you are awesome!) and Jenny around the pool! We switched rooms and ended up in block 14, loved our room and the view was amazing, no complaints there! Issues that... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. We would also like to thank you for your nice review. It was our pleasure to have you as our guests and we hope to welcome you again next year! If you decide to visit us again, please do not hesitate to contact us. Thank you for... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This was my first trip to Cuba and I really enjoyed my time here. The resort is spacious but very well laid out and easy to get around to the various restaurants, theatre, lobby.The room was clean, the chambermaid Aimee always decorated our room nicely. The entertainment staff Nancy, Randy and Johnnie Walker were all great, speaking in 3 languages... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We stayed at this resort from July 13-20. The check in procedure took a long time, only two staff at the front desk and another one serving at check out. For the rest of the stay whenever we need service at the front desk, i.e. currency exchange, key card malfunction, purchasing wifi card, checking out etc, the wait time was... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all I would like to thank you for choosing an IBEROSTAR resort for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. However we would like to inform you that there is a 24h snack... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Beach towels(9)
  • Day trip(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Varadero, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Also Known As:
Iberostar Laguna Azul Hotel Varadero

4,029 photos of this hotel

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Dining (216)
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Bathroom (94)
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Amenities

Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style
#2 Business Hotel in Varadero #7 Family Hotel in Varadero #8 Romantic Hotel in Varadero #13 Luxury Hotel in Varadero
Hotel Class
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 
Number of rooms
814

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