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Iberostar Laguna Azul

Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Iberostar Laguna Azul
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4,592 reviews from our community

Traveler rating
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    323
    173
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sudbury, ON
Contributor
20 reviews 20 reviews
13 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed yesterday NEW

I love this resort! The staff are warm, friendly people who make each visit better than the last. They really go out of their way to show their appreciation for return guests. The property is absolutely beautiful inside and out. It is large, but well laid out. You can easily get around from one place to another within minutes. Rooms... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for 11 nights last month - pools, restaurants, beaches, staff & location outstanding. Room was a good size but more 3* than 5*. Well established resort with many people on return visits. Entertainment was not for us but we were able to avoid easily enough. Only drawback was the large number of regular all-inclusive travellers who brought... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More 

Toronto, Ontario
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a fabulous 7 day break at this resort. Not sure why people complain about food in Cuba!! Perhaps all dishes didn't appeal to us, but we had enough and more to choose from to satisfy our taste. The staff are friendly, the food was great, the daily entertainment fabulous, beautiful pools and beach. We definitely will go back... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest On behalf of the management and our team we would like to thank you for your recent stay in our hotel IBEROSTAR Laguna Azul, and the time to share your excellent experience with us. We are more than honored to hear that you enjoyed your vacation with our great staff in our beautiful hotel. It is good to... More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I Love this resort!! This place should be considered a five star I don't get it! I love Iberostar I've been to Cuba 5 times and usually go to Iberostar resorts I love both Iberostar Varadero and Luguna Azel . This place looks like paradise from the time you walk in the Lobby your greeted with a cold drink the... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are more than glad that you enjoyed our facilities, entertainment and our food in our resort. We already passed your excellent comments to our workers, and be sure they are more than happy to... More 

Vancouver, Canada
Contributor
19 reviews 19 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My second time in Varadero and we decided to upgrade from the Melia Tryp just two hotels away (I have also reviewed that hotel 3 years ago) to the Laguna Azul. There have been conflicting star ratings with some websites giving it a 4 plus and some a 5 star. Regardless I will try to review this as objectionable as... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. Our team is proud to know that you liked the services that we offer, also our... More 

Carleton Place, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Once has to consider the economic standing of the country when judging the services and food. Overall the food is acceptable with seafood being quite good. The hotel looks great with good cleanliness. Sliding doors and gym equipment could use some basic maintenance such as a squirt of oil. Overall we were pleased and would return to this location.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our Resort, and to share your moments with us. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more... More 

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

What a great write - up this resort has, via Sunwing. Trip Advisor’s contributors had mixed opinions and we always remain positive with an open mind. Unfortunately by the morning after an evening arrival recently, I was prepared to take the next flight home and say forget it. We will go to Cuba again but never stay at this hotel... More 

Was this review helpful? Yes 6
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest, In the name of the staff we would like to thank you for choosing IBEROSTAR Hotels and Resorts for your holidays and for writing a comment on TripAdvisor about your experience at IBEROSTAR Laguna Azul. We appreciate your positive valuation about the beauty of our hotel premises. We truly apologize for all the inconveniences you might have encountered... More 

Saint John, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

The Hotel itself and grounds are really nice. The staff are mostly friendly and helpful. The food was ok, except the food down by the beach. The food had flies and birds visiting the dishes as most have no covers over them. It is a shame as all it needs is a different setup with covers for the food. The... More 

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, We would like to thank you for having chosen IBEROSTAR Laguna Azul for your holidays. We regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. The laundry service is made by an external company, which it is also in charge of most of... More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

I went for a week and was told it was a five star resort , not so. Everyday I had to chase the maid for toilet paper and water. I stayed in a room with two other people and everyday the maid only wanted to give two bottles of water. I repeatedly told her there were three of us in... More 

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all I would like to thank you for choosing an IBEROSTAR resort for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will... More 

Hamilton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

WE stayed building number 19 great resort . I will go back for sure. 3 pools beach chairs available all the time. loved japanese, italian and romantic a la carte. Dj at the disce was great evening shows were great day time activities were fun..

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear guest, On behalf of the staff we thank you for choosing our hotel for the second time to spend your holidays, also thank you for posting a review about your recent experience at IBEROSTAR Laguna Azul. I have no words to express my happiness when reading this beautiful review, it is more than breathtaking to hear how wonderful your... More 

Hotel Review Summarization

What travelers say

  • Very good(29)
  • Lobby bar(25)
  • Main pool(16)
  • Ice cream(15)
  • Great time(13)
  • Japanese restaurant(10)
  • Day trip(8)
  • Beach chairs(7)
  • Really nice(7)
  • Very nice(6)
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Bathroom (115)
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Pool/beach area (1069)
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View from room (212)
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Family/play areas (64)
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Business center/function rooms (16)
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Videos (7)
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Pool/beach area (1)
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