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Iberostar Laguna Azul

Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Iberostar Laguna Azul
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4,568 reviews from our community

Traveler rating
    1,708
    1,567
    802
    319
    172
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1,435
1,930
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Top Contributor
159 reviews 159 reviews
3 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed yesterday NEW

After having heard terrible things about resorts in Cuba, I was prepared for the worst, but I was very happy with my stay at the Laguna Azul! They have a lot of activities for people, they put on great shows every night, and they have friendly staff always ready to help you. Yes, the food isn't that great, but having... More 

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Montreal, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was my third visit to this hotel and it really didn't disappoint. My last visit was in 2013, so I was a little concerned how the hotel had aged, but no worries whatsoever (not with the suite we had). We booked a suite and requested one on a higher level, received exactly what we asked for in block eleven.... More 

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Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me start by just saying that English is not my native language so excuse me for any mistakes. Me and my newly wedded husband have just came back from 2 weeks long stay in this resort (08.05-22.05) I have read the most recent reviews and I agree with most of them so I won't be repeating them unnecessarily. We... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear guest, First of all, we would like to thank you for choosing us for your recent stay in Cuba. We deeply apologize for any inconveniences experienced during your stay. We will share your comments with all the department managers involved in order to work on the weaker areas. We hope that you will give us the opportunity to welcome... More 

Sunbury-On-Thames, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW

We have just returned from a group tour of Cuba where, amongst others, we stayed at 3 Iberostar hotels. The Parque Central Hotel Havana deserves every one of its 5 stars and likewise the Grand Hotel Trinidad is a beautiful hotel, efficiently run with friendly staff. So what is happening at Laguna Azul? It made for a very disappointing end... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest, In the name of the staff we would like to thank you for choosing IBEROSTAR Hotels and Resorts for your holidays and for writing a comment on TripAdvisor about your experience at IBEROSTAR Laguna Azul. We appreciate your positive valuation about the beauty of our hotel premises. We truly apologize for all the inconveniences you might have encountered... More 

Budapest, Hungary
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived to this hotel from another, with really bad experiences, so all we needed is a clean room and a calm beach. Fortunately this place was a real good change. The staff was really kind and helpful during our stay. When we told our bad experiences, the lady at the reception really wanted to give us a great room,... More 

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear guest, On behalf of the staff we thank you for choosing our hotel for the second time to spend your holidays, also thank you for posting a review about your recent experience at IBEROSTAR Laguna Azul. I have no words to express my happiness when reading this beautiful review, it is more than breathtaking to hear how wonderful your... More 

Toronto
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had a great vacation from May 9 to the 16. We travelled with a group of friends who are repeat customers of this resort. We had the opportunity to meet the Manager, Anja and she was very hospitable and was always available if we needed any help. Great service. We had been to Cuba before and knew what to expect.... More 

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest On behalf of the management and our team we would like to thank you for your recent stay in our hotel IBEROSTAR Laguna Azul, and the time to share your excellent experience with us. We are more than honored to hear that you enjoyed your vacation with our great staff in our beautiful hotel. It is good to... More 

Toronto
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Visited Iberostar Laguna Azul from May 17-21. Room 16515 - Oceanview and main pool view. Top floor of block 16. Before booking this vacation, trip advisor reviews were mainly on the positive side, however I noticed a steady decline in reviews right after I booked. I began to become very nervous with all the negative reviews and tried to switch... More 

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. Our team is proud to know that you liked the services that we offer, also our... More 

Bowmanville, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been to this resort two times prior. Both times we had no problems. This time we were travelling with 45 people in our Wedding Group. We were there From May 11th to the 18th. All of our guests enjoyed the resort and had no problems with food or their rooms. We all stayed in buildings 14 and 15... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It was our pleasure to have you as our guests for your wedding and we wish you all the best for the future and an eternal honeymoon. Should you choose our hotel, or some other... More 

Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Like many others, I was warned about the bad food & slow service in Cuba, so I tempered my expectations. And with that said, I was quite impressed with the resort. Pros: - Absolutely stunning grounds - Lots of activities (salsa, stretching/yoga, pool games, sports) - Huge beach with lots of chairs & palapas - In contrast to what some... More 

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. Our team is proud to know that you liked the services that we offer, also our... More 

Dorchester, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I do apologize, English is not my first language, but I will try to summarize the ten days what we spent here with my husband. I have been in 14 country, around the world, but I never saw in my whole life a 5 stars hotel like this. I must say that this hotel was a big disappointment for us.... More 

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all I would like to thank you for choosing an IBEROSTAR resort for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will... More 

Hotel Review Summarization

What travelers say

  • Very good(29)
  • Lobby bar(25)
  • Main pool(16)
  • Ice cream(15)
  • Great time(13)
  • Japanese restaurant(10)
  • Day trip(8)
  • Beach chairs(7)
  • Really nice(7)
  • Very nice(6)
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4,822 photos of this hotel

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Hotel & grounds (1096)
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Dining (327)
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Bathroom (114)
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Family/play areas (64)
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Business center/function rooms (16)
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Videos (7)
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Management photos: Courtesy of the property manager

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Pool/beach area (1)
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Other (6)
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