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All 59 Varadero hotels

Iberostar Laguna Azul

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5.0 of 5 Hotel   |   Varadero, Cuba
Hotel amenities
Iberostar Laguna Azul
Ranked #14 of 59 Hotels in Varadero
Certificate of Excellence 2014
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3,824 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hamilton, Ontario, Canada
2 reviews
3 of 5 stars Reviewed yesterday NEW

I was very disappointed with this stay. The buildings and grounds are beautiful but friendliness is not one of their best suites. I am not a heavy drinker and very selective, from day 1 they never had any mint for Mojitos ( my fav) BUT they did have it for 1 day. This day they had everything, best food, flowers... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed yesterday NEW

First off the beaches are absolutely amazing and by far the highlight of my trip, the weather was fantastic. As for the resort it was good the rooms were good and our mini fridge was stocked daily with refreshments and the AC was great to come back to after a hot day in the sun. The shows were very good... More

Was this review helpful? Yes
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We just returned from our trip to Varadero (Oct. 8-15, 2014) and felt the need to write a review of our hotel to share our 7 day experience. At first sight, we felt that we had made a good choice but we soon discovered that looks are deceiving! Although the hotel lobby and grounds are very appealing and well-kept, this... More

Was this review helpful? Yes 5
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We booked 8 months before we left. We were with a group of family's from Canada and Australia (38+) in total. We made reservations for the international restaurant and were told to leave because our reservation were not correct. The restaurant was empty. I complained to a manager from mexico who was wearing a yellow jacket, blue pants and slicked... More

Was this review helpful? Yes 3
Hamilton, Canada
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We traveled from September 27 and October 4. We had 43 in our party. We travel at least twice a year. This was by far the worst expectance we have had. They run out of vodka, brandy,scotch and mint for 3 whole days. Staff was less then attentive. You either go to the bar yourself or you wait forever for... More

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your holidays. We have read your review and would like to provide some comments of our own. We are sorry to hear that your experience with us did not live up to our usual level concerning the food and beverage quality. We already shared it with the departments involved... More

Burlington, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Will never recommend this hotel. Very disappointed. Thank goodness we went as a group and created our own fun. Food, service rooms very poor. Agree 100%with leone beck. No airline should recommend this hotel to anyone.

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More

Montréal
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

my wife and I love Cuba a lot and we got back at Iberostar Laguna Azul for two weeks in September 2014. We would like to sincerely thanks miss Anja Henkel who is director of rooms for her very good work and for our very nice stay at the hotel! the animation crew is simply the best! what a fun... More

Was this review helpful? Yes 5
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our Resort, and to share your moments with us. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Me and My Family spent 1 week at this resort October 5-12, 2014, and we were all pleasantly surprised . First Off Cubans are very kind, nice people, always willing to help us. Secondly rooms were nice and comfortable and balcony was huge. Food was very good and lots to choose from. Everyday the Pizza Man made great pizzas, the... More

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our Resort, and to share your moments with us. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more... More

Pickering, Canada
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The hotel was average. Pool and public areas not very clean. A lot of garbage, glassware and cig butts all over that stayed for days.... Staff were great as long as you tip very very well. Front desk staff completely useless- bring power adapter we were not able to get one after asking the whole week we were there. Food... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul to spend your vacation. We sincerely regret your perception of the staff not being willing to assist you with your requests, as it is our goal to ensure that our guests have a wonderful stay with us. If you... More

Toronto, Canada
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

If you are travelling with small kids be prepared to buy your own milk from the store in the lobby of the hotel because they don't bring it to your room and what they have in the buffet is mixed with water. Also good luck trying to get a baby chair in the restaurants. Rooms need maintenance, no clock or... More

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Beach towels(9)
  • Day trip(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Varadero, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Number of rooms: 814
Also Known As:
Iberostar Laguna Azul Hotel Varadero

4,185 photos of this hotel

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