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Iberostar Laguna Azul

#15 of 58 Hotels in Varadero
Certificate of Excellence
Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Iberostar Laguna Azul
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4,427 reviews from our community

Traveler rating
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    765
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    160
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edmonton
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We came here at the end of February and it was my second time visiting the Laguna Azul. We enjoyed the resort and location so much we are planning our wedding there next year! This is our fourth time in Cuba and we’ve been on and off the resort. The grounds are well kept, the pools are cool and clean,... More 

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Halifax
1 review
2 of 5 stars Reviewed yesterday NEW

We were very disappointed with the Iberostar Laguna Azul. It was rated a 5* resort, but in no way does it even come close to this standard, even after taking into account the fact that it is in Cuba. I have been to Cuba on 3 separate occasions so I do have other experiences to compare this one to. The... More 

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Langley City, Canada
Top Contributor
71 reviews 71 reviews
30 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This was my tenth time to Cuba, five at Iberostar Taino's, and five at Laguna Azul. The first three times at Laguna Azul were great but I noticed last year 2014 the decline in maintenance, food quality, front desk help. I don't think a five star resort should have maintenance problems like no toilet seats in some rooms and bathrooms... More 

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Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent 1 week at the Iberostar Laguna Azul and we have nothing to complain about. The entertainment is great, nightly local talents playing music by the main pool.You can always find something that fancies your food cravings. The staff is very pleasant and courteous. The beach is great. Despite many negative reviews, we were not disappointed . My only... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More 

Moncton, Canada
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We recently returned from this resort and thought it was fantastic! Having been disappointed by Cuba in the past, we had not set our expectations very high. I only have two negative comments. The first being the check in. We arrived and were hearded into a room away from the front desk. There was no communication with the guests on... More 

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More 

Victoria, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

You need the right frame of mind to visit Cuba. You must remember the Cubans are very poor, and have limited resources that North Americans and Europeans take for granted. New hotel buildings are fine, but maintenance is an issue. Laguna Azul is a big hotel, with great beach access and the usual pools and associated activities, no problem. The... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stay at your resort back in jan1913 coming back for my son wedding would like to know if there an email address to request a room beside my sons room not the one getting married but the one Iam traveling with Thank you. For any help. Mr Naylor. Arriving may 9 th

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Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More 

Bradford, United Kingdom
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

What a dreadful hotel. Unfortunately we had to spend one night here at the end of a tour of Cuba. The room was dirty but somehow had the aroma of bleach. The dining room was like a huge 1960's comprehensive school canteen although the food struggled to reach that standard. There was little or no cutlery. On the plus side... More 

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Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. Maybe you should have chosen one of our smaller hotels... More 

St. John's, Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This resort was fantastic! We were a group of twenty six that travelled for a wedding and not one of us have anything to complain about! when you read reviews you really have to take into account what individuals are looking for but with a group of 26 and no one had anything bad to say - you know you... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It was our pleasure to have you as our guests for your wedding and we wish you all the best for the future and an eternal honeymoon. Should you choose our hotel, or some other... More 

Ancaster, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our first time to Cuba. Stayed for 7 days at Laguna Azul. Beautiful resort. The most wonderful and amazing staff, exspecially the entertainment staff. Enjoyed the salsa and merengue dance lessons. Water aerobic in the ocean was amazing. Nightly entertainment shows was top notch, exspecially the Broadway show.Never a dull moment, their was always a activity to do. Food was... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, We appreciate your wonderful review about your recent stay with us. I shared your positive comments with our staff and they were so pleased to learn that we have exceeded your expectations. Also have we taken all your suggestions into consideration. We are sorry to hear that the towel quality did not live up to your usual expectations,... More 

Hotel Review Summarization

What travelers say

  • Very good(29)
  • Lobby bar(25)
  • Main pool(16)
  • Ice cream(15)
  • Great time(13)
  • Japanese restaurant(10)
  • Day trip(8)
  • Really nice(7)
  • Beach chairs(7)
  • Very nice(6)
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