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All 59 Varadero hotels

Iberostar Laguna Azul

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5.0 of 5 Hotel   |   Varadero, Cuba
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Iberostar Laguna Azul
Ranked #14 of 59 hotels in Varadero
Certificate of Excellence 2014
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3,688 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (756)
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English first
Calgary, Canada
1 review
3 of 5 stars Reviewed 2 days ago NEW

Overall this hotel is just average, but housekeeping is in desperation for improvement. Stains on every towels, be careful & check the towels everyday b/c we found our used towels which were left on the floor to wash were hanged to dry in the bathroom, addressed to the customer service's attention and the explanation was they ran out of towels.... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Dissapointed! We stayed for the last two weeks of Aug. 2014. Food Honestly, they lacked variety. It was the same food everyday, for all three meals of the day. Their food wasn't impressive at all. There are four restaurants and it is nearly impossible to book a reservation. They are overbooked and nothing is available. Towels and room service Towels... More

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest, On behalf of the Management and the entire staff of IBEROSTAR Laguna Azul, we appreciate you had chosen our Hotel for your holidays; we regret that you have not fully enjoyed our Hotel, Your comments are really important to us to improve our services, and we are taking them into consideration to solve them We are truly sorry... More

regina
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

This is written based on my past vacations to Mexico, DR, always at all inclusive iberostar and Riu. First things first. Cuba is a 3rd world country and there is no way to control that. So before u book, think about it as it is very evident in the resort itself. There beds are small, so no cuddling or romance... More

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More

Toronto, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed at this resort for a week! The beach is well maintained with nice lawn chairs and umbreallas, the only thing lacking would be cushions on the chairs. There is entertainment on the beach in the afternoon which consists of games and exercise classes. There are a lot of pools. The main pool in the middle... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More

Toronto, Ontario, Canada
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I used to work for a travel agency as travel agent and booked a special offer at this hotel for my mum and a friend of hers. Right from the beginning they received a different treatment, and not for the best, since they are Cuban citizens. They were put in a room where the closet door was broken and some... More

Was this review helpful? Yes 8
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More

Aurora, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed at the Iberostar Laguna Azul for 7 days and we had a wonderful time. It was my first time in Cuba and it was wonderful. The resort was full of energy and fun things to do. We were at the amazing beach and pool all day! The staff is so great and friendly. I have... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More

Montreal, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend and I just returned yesterday. We were a little worried after reading all the reviews. I must say i was a little shocked by some of the negative reviews. We arrived at the resort and within minutes we had our room. The people at the resort were friendly and always ready to help. The buffet has a huge... More

Was this review helpful? Yes 7
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you especially enjoyed the program of our entertainment staff-we will surely let them know. Should... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Iberostar Laguna Azul July 27 to August 3. This was a family vacation,the second visit to this resort, (the first being in July 2012). We returned to the resort because our experience two years ago was fantastic. Positive: The rooms are spacious and clean. Staff are wonderful. Very helpful and polite. Food Cuban standard, plenty of... More

Was this review helpful? Yes 7
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback. We notice... More

Thornhill, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My husband and I went to Varadero for our anniversary + my birthday and we had a lovely time. We went for 7 days- it was our first time to Cuba and we chose this hotel as the reviews were decent and the value was good. I didn't have any expectations of the food so I was okay with it-... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We are sorry to hear that your experience with us... More

Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

After reading reviews and doing my research, I did not expect a five star experience that we are used to. Location, people, entertainment, beach, swimming pool was great. Major problem at the swimming pool was the plastic grill for water drainage around the pool. We know of three people who had stepped on the white drain and it cracking and... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Beach towels(9)
  • Day trip(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Varadero, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Also Known As:
Iberostar Laguna Azul Hotel Varadero

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Amenities

Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style
#2 Business Hotel in Varadero #7 Family Hotel in Varadero #8 Romantic Hotel in Varadero #13 Luxury Hotel in Varadero
Hotel Class
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 
Number of rooms
814

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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