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All 59 Varadero hotels

Iberostar Laguna Azul

5.0 of 5 Hotel   |   Varadero, Cuba
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Iberostar Laguna Azul
Ranked #13 of 59 hotels in Varadero
Certificate of Excellence 2014
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3,558 people have reviewed this hotel

Traveler rating
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    575
    207
    114
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1099
1536
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18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (732)
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English first
1 review
4 of 5 stars Reviewed yesterday NEW

This was my first trip to Cuba and I really enjoyed my time here. The resort is spacious but very well laid out and easy to get around to the various restaurants, theatre, lobby.The room was clean, the chambermaid Aimee always decorated our room nicely. The entertainment staff Nancy, Randy and Johnnie Walker were all great, speaking in 3 languages... More

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Toronto, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

We stayed at this resort from July 13-20. The check in procedure took a long time, only two staff at the front desk and another one serving at check out. For the rest of the stay whenever we need service at the front desk, i.e. currency exchange, key card malfunction, purchasing wifi card, checking out etc, the wait time was... More

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Toronto
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is my second time to the ILA. First time was in 2010 when the resort first opened, loved it then and decided to go back. Travelled the first week in July this time, and couldn't be more pleased with the decision to return. This is my 8th time to Cuba and in comparison to the various hotels I've stayed... More

Was this review helpful? Yes 5
Beaconsfield, Canada
1 review
2 of 5 stars Reviewed 2 days ago NEW

The following letter was sent to both the Marketing department in New York as well as the Corporate offices in Spain. It has been over 2 months and I have yet to receive a response.... Over the past number of years, my wife and I have thoroughly enjoyed vacationing at various Iberostar Hotels and Resorts, including those in Jamaica, Mexico... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More

Wroclaw, Poland
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel. Very friendly staff. Good food.Clean rooms but - there is mould on the ground floor rooms - I did not check upper floors. The mould smell is everywhere and you have to wash all your clothes at home. It is visible on the walls as small black dots - typical Aspergillus niger strains. It is not very healthy... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We went on a girls week. The food can get a little boring but other than that, what a beautiful spot. You can walk for miles on the beach. The service is fantastic(ok, there was some kind of an issue with getting towels, I have forgotten already-lol). The a la cartes were very good. Nicely spaced sections for different types... More

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your... More

Toronto, Canada
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I visited the Laguna Azul July12-19. This was our second time there, this time without our grown up children. We were in Block 16 on 5th floor facing the Kitchen area, we couldn't get an ocean view, but that was ok, we hardly spent any time in the room, there was too much to do. The room... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Myself and my family (4 people) stayed July 11 to 18, 2014 Check-in/ Lobby: our flight was in the afternoon, so we arrived at the resort around 10:30/ 11:00 pm. There were a lot of people getting off at the resort if not all. For the amount of people that needed to check in there were only 2 persons checking... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, We would like to thank you for having chosen IBEROSTAR Laguna Azul for your holidays. We regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your comments as they are a measuring tool to help us improve our services. We look... More

Ajax, Canada
Top Contributor
83 reviews 83 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As part of a package we did 3 days in Havana and 4 days in Varadero. We stayed in Iberostars in both locations and had a great stay at the Parque Central location in Havana, it was a great hotel all around. The situation in Varadero was a bit different. Going into this trip I have read numerous complaints (for... More

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

First of all when I have read some of the reviews I thought we had stayed in a different hotel cos some people complain about nothing. The journey from the airport was very comfortable. On arriving at the hotel we were checked in and in our room within half an hour. Now for the room: This was great very big,... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Beach towels(9)
  • Day trip(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Varadero, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Also Known As:
Iberostar Laguna Azul Hotel Varadero

4,021 photos of this hotel

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Bathroom (94)
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Amenities

Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style
#2 Business Hotel in Varadero #7 Family Hotel in Varadero #8 Romantic Hotel in Varadero #12 Luxury Hotel in Varadero
Hotel Class
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 
Number of rooms
814

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