We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 59 Varadero hotels

Iberostar Laguna Azul

5.0 of 5 Hotel   |   Varadero, Cuba
Hotel amenities
  • Overview
  • Reviews (3,566)
  • Similar Hotels
  • Photos (4,022)
  • Amenities
  • Q&A (2)
  • Room tips (734)
  • More
Iberostar Laguna Azul
Ranked #14 of 59 hotels in Varadero
Certificate of Excellence 2014
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Varadero
Check In Check Out
Write a Review

3,566 people have reviewed this hotel

Traveler rating
    1,459
    1,205
    579
    209
    114
See reviews for
1103
1539
51
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (734)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lisbon, Portugal
1 review
3 of 5 stars Reviewed yesterday NEW

bad service for a 5 stars hotel: the service is bad but not fault of the employees that they are very dedicated and workers. for example :no clean towels (the laundry failed), food acceptable but nothing really extraordinary, flies in the restaurant. We can see that the maintance is very bad or inexistent. In my room the door to the... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Toronto, Canada
Top Contributor
71 reviews 71 reviews
29 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I must start out by writing that we had zero choice but to go to this hotel as it was a package we booked in conjunction with a stay in Havana. I would have chosen a higher rated resort if the option was there. Thankfully it was only 4 nights and thankfully Trip Advisor gave me a "heads up". Check... More

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

Nanaimo
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Went to this resort in May for a friends wedding, which was beautiful! The resort staff for the most part were friendly, outstanding service from Anel in the lobby bar (you are awesome!) and Jenny around the pool! We switched rooms and ended up in block 14, loved our room and the view was amazing, no complaints there! Issues that... More

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. We would also like to thank you for your nice review. It was our pleasure to have you as our guests and we hope to welcome you again next year! If you decide to visit us again, please do not hesitate to contact us. Thank you for... More

1 review
4 of 5 stars Reviewed 3 days ago NEW

This was my first trip to Cuba and I really enjoyed my time here. The resort is spacious but very well laid out and easy to get around to the various restaurants, theatre, lobby.The room was clean, the chambermaid Aimee always decorated our room nicely. The entertainment staff Nancy, Randy and Johnnie Walker were all great, speaking in 3 languages... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More

Toronto, Canada
1 review
1 of 5 stars Reviewed 3 days ago NEW

We stayed at this resort from July 13-20. The check in procedure took a long time, only two staff at the front desk and another one serving at check out. For the rest of the stay whenever we need service at the front desk, i.e. currency exchange, key card malfunction, purchasing wifi card, checking out etc, the wait time was... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all I would like to thank you for choosing an IBEROSTAR resort for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. However we would like to inform you that there is a 24h snack... More

Toronto
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is my second time to the ILA. First time was in 2010 when the resort first opened, loved it then and decided to go back. Travelled the first week in July this time, and couldn't be more pleased with the decision to return. This is my 8th time to Cuba and in comparison to the various hotels I've stayed... More

Was this review helpful? Yes 6
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation for the second time. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever... More

Beaconsfield, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The following letter was sent to both the Marketing department in New York as well as the Corporate offices in Spain. It has been over 2 months and I have yet to receive a response.... Over the past number of years, my wife and I have thoroughly enjoyed vacationing at various Iberostar Hotels and Resorts, including those in Jamaica, Mexico... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More

Wroclaw, Poland
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel. Very friendly staff. Good food.Clean rooms but - there is mould on the ground floor rooms - I did not check upper floors. The mould smell is everywhere and you have to wash all your clothes at home. It is visible on the walls as small black dots - typical Aspergillus niger strains. It is not very healthy... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We went on a girls week. The food can get a little boring but other than that, what a beautiful spot. You can walk for miles on the beach. The service is fantastic(ok, there was some kind of an issue with getting towels, I have forgotten already-lol). The a la cartes were very good. Nicely spaced sections for different types... More

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your... More

Toronto, Canada
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I visited the Laguna Azul July12-19. This was our second time there, this time without our grown up children. We were in Block 16 on 5th floor facing the Kitchen area, we couldn't get an ocean view, but that was ok, we hardly spent any time in the room, there was too much to do. The room... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More

Owners: What's your side of the story?
If you own or manage Iberostar Laguna Azul, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay
Also consider these accommodations in or near Varadero
Restaurant, Poo...
Show More
0.0 mi away
Punta Blanca Golf & Beach Resort
Punta Blanca Golf & Beach Resort
#78 of 100 in Punta Cana
5.0 of 5 stars 2 reviews
Independent Hot...
Show More
0.0 mi away
Grand Hotel Las Galeras Suites & Spa
Grand Hotel Las Galeras Suites &...
#2 of 3 in Santa Barbara de Samana
4.0 of 5 stars 3 reviews
Beach, Shuttle...
Show More
0.0 mi away
Casa de Campo Sailing House
Casa de Campo Sailing House
#1 of 10 in La Romana
5.0 of 5 stars 10 reviews
Show Prices
Show Prices
Show Prices

Been to Iberostar Laguna Azul? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Beach towels(9)
  • Day trip(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Varadero, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Also Known As:
Iberostar Laguna Azul Hotel Varadero

4,022 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4020)
Viewed
Hotel & grounds (902)
Viewed
Pool/beach area (855)
Viewed
Room/suite (354)
Viewed
Dining (216)
Viewed
View from room (175)
Viewed
Bathroom (94)
Viewed
0:48
Videos (7)
Viewed
Family/play areas (29)
Viewed
Other (1388)

Management photos: Courtesy of the property manager

Viewed
All management photos (3)
Viewed
Other (3)

Amenities

Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style
#2 Business Hotel in Varadero #7 Family Hotel in Varadero #8 Romantic Hotel in Varadero #13 Luxury Hotel in Varadero
Hotel Class
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 
Number of rooms
814

See which rooms travelers prefer

Bookmark for later
Save Saved
You added Iberostar Laguna Azul to your Saves list