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All 59 Varadero hotels

Iberostar Laguna Azul

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5.0 of 5 Hotel   |   Varadero, Cuba
Hotel amenities
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  • Reviews (3,660)
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Iberostar Laguna Azul
Ranked #14 of 59 hotels in Varadero
Certificate of Excellence 2014
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3,660 people have reviewed this hotel

Traveler rating
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    117
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1141
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (752)
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English first
Vancouver, Canada
1 review
3 of 5 stars Reviewed 2 days ago NEW

After reading reviews and doing my research, I did not expect a five star experience that we are used to. Location, people, entertainment, beach, swimming pool was great. Major problem at the swimming pool was the plastic grill for water drainage around the pool. We know of three people who had stepped on the white drain and it cracking and... More

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

Mississauga, Canada
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at Iberostar Laguna Azul for one week August 11th to August 18th. We tend to vacation twice a year and pick 5 star hotels for the service. I am very surprised that SUNWING rates this hotel as a 5 Star. I was very disappointed with the house keeping staff. On three consecutive days they did not provide towels... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest, On behalf of the Management and the entire staff of IBEROSTAR Laguna Azul, we appreciate you had chosen our Hotel for your holidays; we regret that you have not fully enjoyed our Hotel, Your comments are really important to us to improve our services, and we are taking them into consideration to solve them We are truly sorry... More

A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

Our room 15505 , ocean view , was very nice and clean. It overlooked the lobby terrace, the swimming pools and the ocean in the distance. Our cleaning lady , was always friendly, clean and eager to help. The waiters, the staff, were all very nice and friendly and polite. the lobby and the restaurants were always clean. The entertainment... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you especially enjoyed the program of our entertainment staff-we will surely let them know. Should... More

A TripAdvisor Member
4 of 5 stars Reviewed 3 days ago NEW

I have been to Varadero on several occasions but it was one of the first time at the Iberostar Laguna Azul. Overall the hotel is nice and clean. Compared to the other hotels in Cuba this would be considered a 4.5 star however on the international market it would not rate so high. It is a little far from downtown... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your... More

north yorkshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

stayed at Laguna Azul last week of July 1st week of August 2014. well what can I say expectations were varied and mainly down to comments we had read on trip advisor. but our experience was FANTASTIC This hotel looks good, I found the staff to be very friendly thou I have to say some of my fellow guests probably... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

Good resort, food was good, just needs to be a little cleaner. Be careful buying cigars at the hotel, I bought 2 boxes of 20 mini cigars for $60/each, when I arrived at the airport they were selling for $20 each...frustrating...spent $120 when it could of cost me $40. I guess the sales girl had a laugh.

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for your post on Trip Advisor. We appreciate your comments of IBEROSTAR Laguna Azul. However we would like to point out that the Cigar shop is NOT run by the hotel. We forwarded your complaint to the person in charge. If you decide to visit us again in the future, please do not hesitate to contact... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is my 5th time to Cuba and second time at the Laguna Azul. First and foremost, if you've never been to Cuba, I definitely recommend it, as both the people and culture are absolutely beautiful. I was traveling with my girlfriend and we both plan to go back to this resort sometime soon, as we had such a fun... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, We appreciate your wonderful review about your recent stay with us. I shared your positive comments with our staff and they were so pleased to learn that we have exceeded your expectations. We hope to have the pleasure in hosting you on a future vacation to Varadero. Kind Regards, Online Reputation Manager More

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Our week at the Iberostar Laguna Azul definitely met and often exceeded our expectations in terms of what to expect. The layout of the resort was really easy to navigate and the staff were all very friendly/helpful. Lots of smiles and it is clear the employees are all happy. No shuttles to take you around because you don't need them!... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More

Montreal
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This Iberostar was disappointing in terms of how run down the rooms and facilities are. But the staff is really good - in particular, the customer service staff, most especially Yailin Sanchez, made our stay comfortable and memorable. She is only staff person I know, in all my experience at these holiday resorts, who actually came down to the room... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, We would like to thank you for having chosen IBEROSTAR Laguna Azul for your holidays. We regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your comments as they are a measuring tool to help us improve our services. We look... More

Mascouche, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Where to start! Check-in took at least two hours. The first room we got was awful, the smell overwhelming and mold on the walls but had to sleep there for the first night. We spend the next day back and forth at reception. Nothing was being done until our WestJet rep took over. We visited a few rooms and finally... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Beach towels(9)
  • Day trip(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Varadero, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Also Known As:
Iberostar Laguna Azul Hotel Varadero

4,064 photos of this hotel

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Hotel & grounds (903)
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Room/suite (354)
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Pool/beach area (855)
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Bathroom (94)
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Business center/function rooms (12)
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Amenities

Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style
#2 Business Hotel in Varadero #7 Family Hotel in Varadero #8 Romantic Hotel in Varadero #13 Luxury Hotel in Varadero
Hotel Class
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 
Number of rooms
814

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Iberostar Laguna Azul and other travelers.
3 questions

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Questions? Get answers from Iberostar Laguna Azul staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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