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All 59 Varadero hotels

Iberostar Laguna Azul

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5.0 of 5 Hotel   |   Varadero, Cuba
Hotel amenities
Iberostar Laguna Azul
Ranked #14 of 59 Hotels in Varadero
Certificate of Excellence 2014
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3,741 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (762)
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English first
Ottawa, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

I've been an Iberostar customer for several years and been to several of their resorts throughout the Caribbean. I sincerely regret booking at this one and will not be back. I'm going to keep it brief, here are the issues we had: - Reception desk seemed overwhelmed and disorganized. Upon check-in they assigned us to a room with one bed... More

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Toronto, Ontario, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

My spouse and I visited Cuba a few times. This was the first time we stayed at Iberostar Laguna. We had heard a lot of good things about the hotel and the overall treatment from the staffs. We arrived on June 9, 2014. There was a long line up at the reception , we were give a cool drink and... More

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Toronto
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Came back just this Monday, sept. 15. Visited with my girlfriend and her two parents. Staff: I will start with the staff since I found the service excellent at this resort. I last stayed at an iberostar at the iberstar varadero which gets excellent reviews on here. Found the staff here just as great, at times even better. I am... More

Was this review helpful? Yes 1
Toronto
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We had 3 rooms for six people. But not all 3 rooms have the same amenities. One has blankets while others don't. One has napkin box while the other two don't have that. No standards. On the 3rd day of our trip, main door lock of my daughters' room would not lock. We called reception and was checked ok. Next... More

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

When I booked this Hotel, I was expecting more for a 5 star..... The grounds of this hotel are surely a 5 star but, the Rooms and the Buffet / Food was not! FOOD, of course we knew not to expect a lot considering we were in Cuba but, it was the same thing every meal! It was very hot... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More

Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We got upgraded to this hotel from the Iberostar Tainos and first impressions were very good - very clean and modern hotel. The bedroom was fantastic very clean and just what we wanted, the pool was amazing - lovely and big and always kept clean. The bar staff at the pool bar so great and very entertaining. The hotel let... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your holidays. We have read your review and would like to provide some comments of our own. We are sorry to hear that your experience with us did not live up to our usual level concerning the food and beverage quality. We already shared it with the departments involved... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had a friend that stayed at the iberostar Laguna azul 2 weeks before my boyfriend and I had gone. Being that we've never been to a 5 star in cuba My expectations were pretty high... The staff varies so we everyone deals with you differently.. The reception staff was fairly nice some were very rude. Most staff on the... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you especially enjoyed the program of our entertainment staff-we will surely let them know. Should... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We just got back today.. My opinion of iberostar Laguna azul is about a 3.5 max... The people are fairly decent.. Food The food at the buffet wasn't great... The pasta bar wasn't terrible, the chicken at the cook was probably the best about down at the buffet. The Japanese was very good and nice meal... Suggestion have some air... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

The BEST customer service since we arrived to the reception area, welcome with a nice cold drink in Varadero and with very special welcoming in Havana!. The rooms are really nice, big, confortable, the beds amazing, the view we got in both Havana and Varadero were the best! the restaurants the best at the hotel and resort, food exquisite, customer... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for your post on Trip Advisor. We appreciate your wonderful comments of IBEROSTAR Laguna Azul and are delighted that we have exceeded your expectations. We look forward to welcoming you back soon. Regards, Online Reputation Manager More

west yorkshire
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we were upgraded to this beautiful hotel by our holiday rep from 'tainos' and cant thank him enough, our first impressions on driving up to the hotel was outstanding and a great experience we were given beautiful rooms with lovely views over looking the main pool area, that even had sliding mosquito doors outside the patios, the rooms were huge... More

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Beach towels(9)
  • Day trip(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Varadero, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Also Known As:
Iberostar Laguna Azul Hotel Varadero

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