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All 58 Varadero hotels

Iberostar Laguna Azul

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5.0 of 5 Hotel   |   Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Hotel amenities
Iberostar Laguna Azul
Ranked #14 of 58 Hotels in Varadero
Certificate of Excellence 2014
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4,233 reviews from our community

Traveler rating
    1,639
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    715
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Weyburn, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Our family travelled to Iberostar Laguna Azul February 2015. We ranged in age from 16 months to 80 years. We thought the resort was very great! Everything was very easily found and very centralized. The entertainment staff are all very hard working and went above and beyond to ensure everyone had a fun holiday! We had the privilege of getting... More 

Was this review helpful? Yes 1
Alberta
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I hate reading bad reviews on a resort I think sometimes people just complain to much,,but this was 5 star and is not even close to being one!!!, I have been to quit a few all-inclusive's but not one like this, this was our 12 year olds first time to a beach/all inclusive vacation,, I have been to Cuba before... More 

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable as you expected , as it is our goal to ensure that our guests have a wonderful stay with us. Also would we like to apologize... More 

Edmonton
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I travelled with our 20-something daughter. This was our first trip to Cuba. Let me start by saying that I agree with many of the recent reviews of this resort (Cody L, SpecialKx6, etc.). We experienced some of the same problems that others did. FRONT DESK: In our experience, the front staff showed complete and utter indifference... More 

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More 

Sudbury, Ontario, Canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Myself and my family attended the Iberostar Laguna Azul from February 13-20 2015. Procedure- The drive from the airport was short despite the prior hotel drop offs. Check in was smooth and rooms were ready by 4pm sharp as promised. We were shocked to get perfect joint rooms. Staff was over all helpful in getting us to our rooms accordingly.... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, We appreciate your wonderful review about your recent stay with us. I shared your positive comments with our staff and they were so pleased to learn that we have exceeded your expectations. Also have we taken all your suggestions into consideration. We hope to have the pleasure in hosting you on a future vacation to Varadero. if you... More 

Regina, Canada
1 review
1 of 5 stars Reviewed 3 days ago NEW

Wi fi expensive and times out if you dont jump.thru hoops to.log off . Rooms are beat up . Beds are like rocks pool is cold. Food sub par. When you book 5 star the expextations are that. I will give it a 2.5 Nice beach . I didnt care for the staff asking for everything from hats to jewelry... More 

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More 

Sask, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My family and I just returned from a great week at the Laguna Azul. Our arrival at the hotel started poorly as they did not have the Family room that we had specifically chosen this hotel for. We were travelling with a 16 month old so wanted a room where the children could be in their own bedroom. This room... More 

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our Resort, and to share your moments with us. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more... More 

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was excellent, the food was good to really good. I only had two issues with the place. Smoking was permitted EVERYWHERE. This was especially an issue since it was in the cooler months in Cuba and windows which normally would be open were closed. The second issue is that the lobby and the lobby bar were terribly noisy.... More 

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More 

Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Pros and cons first: Pro: - The staff and workers - the grounds (cleanliness) - food Cons: - guest services - wifi or lack thereof - massages/fitness centre - room service - noise - lack of hot water/water pressure for extended periods Details: My wife and I decided to go here for our honeymoon vacation, being married in September we... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More 

Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This was our first trip to Cuba so we had somewhat low expectations. Despite that, we were hoping to be pleasantly surprised but unfortunately this did not occur. First, the not so good. For a 5 star resort, we should not have had to have gone 3 days with only lukewarm water and, another day with no towels. Throughout the... More 

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your... More 

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Group of 4 ( 2 couples) late 30's- just got back yesterday from this resort- and after reading all of these terrible reviews we were nervous....WELL, WELL WHAT A SURPRISE! Rooms- need very minor repairs, but certainly are VERY CLEAN -maid service was great and were large over looking the pools- great view. beds comfortable. Food- no issues- none of... More 

Was this review helpful? Yes 6
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Day trip(9)
  • Beach towels(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Number of rooms: 814
Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#13 Luxury Hotel in Varadero

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