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All 59 Varadero hotels

Iberostar Laguna Azul

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5.0 of 5 Hotel   |   Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Hotel amenities
Iberostar Laguna Azul
Ranked #13 of 59 Hotels in Varadero
Certificate of Excellence 2014
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3,920 reviews from our community

Traveler rating
    1,571
    1,331
    645
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    135
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (804)
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Hamilton, Canada
2 reviews
3 of 5 stars Reviewed today NEW

Beautiful resort,but we will not go back, we were 2 couples celebrating our 40th anniversary, plus 2 more couples and 2 childrens, we stayed for 2 weeks, resort rundown for a 5year old, all our rooms had no lights in the bathrooms, in seating area, balcony door not working,many complaints, yes we will take care but for the 2 weeks... More

Was this review helpful? Yes 1
Bedfordshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have just returned after spending a week at this hotel. Its approx. 40mins from the airport. The rooms were kept lovely and clean and there is a choice of 5 restaurants, of which you can book on your arrival. The staff are friendly, and appreciate if you attempt a bit of Spanish. There is a lot of choice for... More

Was this review helpful? Yes 2
Lake Cowichan, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Here is a place you can really relax and enjoy, from the pool bar to reception you certainly get good service. Accept the fact that this is not is not London or paris it is cuba, its different and that is refreshing. I am a little picky about food, hey if the buffet doesn't suit you go to another eating... More

Was this review helpful? Yes 3
Director D, Manager at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More

Toronto, Canada
Top Contributor
76 reviews 76 reviews
59 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had a one day visit to the Laguna Azul while on a business trip. My comments are limited to my experience at the main buffet restaurant, lobby bar and my room. I am happy to say all my experiences were very good. The room was clean and in great condition. A good assortment of included beer and soft drinks... More

Was this review helpful? Yes 2
Director D, Manager at Iberostar Laguna Azul, responded to this review

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our Resort, and to share your moments with us. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more... More

Durham, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for two weeks at the end of October 2014. The location of the hotel is beautiful and there is a lot to see and do. The staff were great, the entertainment team and the bar staff in particular went out of their way to help. We spent a lot of time at the pool and Kensi was... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 5
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable as you expected , as it is our goal to ensure that our guests have a wonderful stay with us. We are sorry to hear that... More

Aurora, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

We visited Nov 1 to Nov 7. Checked in at 12 am. First room was not ready, had to go back, to change it. Second room was ok. But! Wall lamp almost fell apart, wardrobe's door wasnt sliding, at the end just broke, no long distance calls. Went to reception, she said, it's too late now, tomorrow technition will come.... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It was our pleasure to have you as our guests for your honeymoon and we wish you all the best for the future. We deeply apologize for any inconveniences experienced during your stay. We will... More

1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

First off, before going I read A LOT of reviews on trip advisor, some good, some not so great. I think reading some of the bad reviews helped manage our expectations, and when we arrived we were pleasantly surprised! First, the lobby, bars, beach, and pools are superb. No complaints. The food was just okay. Never did I say "ew"... More

Was this review helpful? Yes 11
Director D, Manager at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you especially enjoyed the program of our entertainment staff-we will surely let them know. Should... More

Contributor
20 reviews 20 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Just came back from an all-inclusive w/ group of 12. Overall, a solid 4.5 star resort for a Cuba. Tried to get rooms together but weren't too successful. Resort seems big but actually is very walkable. Side pools and bars/restaurants are quiet/serene - almost like a different resort, which is great when you want a change. Main pool with swim... More

Was this review helpful? Yes 8
Director D, Manager at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. Priority in our hotel is the improvement of all our services and continuous work to obtain our guest satisfaction. We have taken all your comments and suggestion into consideration and we will do the best we... More

Orillia, Canada
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

I have mixed feelings about this resort. I feel it could have been a very good experience with a few changes Good -The Beach was absolutely fabulous. Long stretch of white sand and clear water. Good activities to do there as well such as Hobie Cat, Kayaking or like me just relaxing Bad - The washrooms are quite far from... More

Was this review helpful? Yes 5
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear guest, First of all, we would like to thank you for choosing us for your recent stay in Cuba. We deeply apologize for any inconveniences experienced during your stay. We will share your comments with all the department managers involved in order to work on the weaker areas. However, please let us inform you that we do have bathrooms... More

Dalhousie, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

as usual great weather, beautiful beach, nice people. resort showing signs of age. still not to bad, good place to rest and relax. cubans are always very pleasant and polite the food at this resort was ok, nothing extrordinary, but always fresh

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Beach towels(9)
  • Day trip(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Number of rooms: 814
Also Known As:
Iberostar Laguna Azul Hotel Varadero

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