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All 59 Varadero hotels

Iberostar Laguna Azul

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5.0 of 5 Hotel   |   Varadero, Cuba
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Iberostar Laguna Azul
Ranked #14 of 59 hotels in Varadero
Certificate of Excellence 2014
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3,670 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (756)
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Toronto, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed at this resort for a week! The beach is well maintained with nice lawn chairs and umbreallas, the only thing lacking would be cushions on the chairs. There is entertainment on the beach in the afternoon which consists of games and exercise classes. There are a lot of pools. The main pool in the middle... More

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Toronto, Ontario, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

I used to work for a travel agency as travel agent and booked a special offer at this hotel for my mum and a friend of hers. Right from the beginning they received a different treatment, and not for the best, since they are Cuban citizens. They were put in a room where the closet door was broken and some... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More

Montreal, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My friend and I just returned yesterday. We were a little worried after reading all the reviews. I must say i was a little shocked by some of the negative reviews. We arrived at the resort and within minutes we had our room. The people at the resort were friendly and always ready to help. The buffet has a huge... More

Was this review helpful? Yes 6
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you especially enjoyed the program of our entertainment staff-we will surely let them know. Should... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at the Iberostar Laguna Azul July 27 to August 3. This was a family vacation,the second visit to this resort, (the first being in July 2012). We returned to the resort because our experience two years ago was fantastic. Positive: The rooms are spacious and clean. Staff are wonderful. Very helpful and polite. Food Cuban standard, plenty of... More

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback. We notice... More

Thornhill, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

My husband and I went to Varadero for our anniversary + my birthday and we had a lovely time. We went for 7 days- it was our first time to Cuba and we chose this hotel as the reviews were decent and the value was good. I didn't have any expectations of the food so I was okay with it-... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We are sorry to hear that your experience with us... More

Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

After reading reviews and doing my research, I did not expect a five star experience that we are used to. Location, people, entertainment, beach, swimming pool was great. Major problem at the swimming pool was the plastic grill for water drainage around the pool. We know of three people who had stepped on the white drain and it cracking and... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

Mississauga, Canada
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed at Iberostar Laguna Azul for one week August 11th to August 18th. We tend to vacation twice a year and pick 5 star hotels for the service. I am very surprised that SUNWING rates this hotel as a 5 Star. I was very disappointed with the house keeping staff. On three consecutive days they did not provide towels... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest, On behalf of the Management and the entire staff of IBEROSTAR Laguna Azul, we appreciate you had chosen our Hotel for your holidays; we regret that you have not fully enjoyed our Hotel, Your comments are really important to us to improve our services, and we are taking them into consideration to solve them We are truly sorry... More

A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW

Our room 15505 , ocean view , was very nice and clean. It overlooked the lobby terrace, the swimming pools and the ocean in the distance. Our cleaning lady , was always friendly, clean and eager to help. The waiters, the staff, were all very nice and friendly and polite. the lobby and the restaurants were always clean. The entertainment... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you especially enjoyed the program of our entertainment staff-we will surely let them know. Should... More

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago NEW

I have been to Varadero on several occasions but it was one of the first time at the Iberostar Laguna Azul. Overall the hotel is nice and clean. Compared to the other hotels in Cuba this would be considered a 4.5 star however on the international market it would not rate so high. It is a little far from downtown... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your... More

north yorkshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

stayed at Laguna Azul last week of July 1st week of August 2014. well what can I say expectations were varied and mainly down to comments we had read on trip advisor. but our experience was FANTASTIC This hotel looks good, I found the staff to be very friendly thou I have to say some of my fellow guests probably... More

Review collected in partnership with Iberostar

Was this review helpful? Yes
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Beach towels(9)
  • Day trip(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Varadero, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Also Known As:
Iberostar Laguna Azul Hotel Varadero

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Amenities

Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style
#2 Business Hotel in Varadero #7 Family Hotel in Varadero #8 Romantic Hotel in Varadero #13 Luxury Hotel in Varadero
Hotel Class
Official Description (provided by the hotel)
Located on a beautiful stretch of Varadero's Beach. Approximately 160 km from Havana and 20 min. from downtown Varadero. 814 rooms allocated in different buildings, 24 are suites and 8 are for handicapped. Reception 24 hrs. open, currency exchange, internet 24 hrs. Buffet restaurant with show cooking and 4 a la carte restaurants and Ranchón near the beach. Lobby bar, Cigar bar, aqua-bar, and 2 snacks bars at the pool. Conference rooms, SPA, gym, and beauty salon, 2 tennis and paddle court. Ice cream saloon, animation theatre and disco. 5 outdoor swimming pools. Miniclub (4-12 years). ... more   less 
Number of rooms
814

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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