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All 59 Varadero hotels

Iberostar Laguna Azul

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5.0 of 5 Hotel   |   Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Hotel amenities
Iberostar Laguna Azul
Ranked #13 of 59 Hotels in Varadero
Certificate of Excellence 2014
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4,011 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cardinal, Ontario
1 review
3 of 5 stars Reviewed yesterday NEW

We booked a spa room and fully expected to receive all of the amenities that were listed in the room description. The reality was that we didn't receive hardly any of the "special" inclusions. We received a bottle of sparkling wine but no flowers or complimentary gift upon arrival in our room. There was supposed to be aromatherapy in the... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Edmonton, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We transferred to the IBL, November 28, around noon after staying at the Sol Palmeras the previous week. 10 peso cab ride between resorts. Check in was in a separate room away from the front desk, as they have envelopes set up for incoming guests. I had emailed the resort before arrival, and requested a quiet room away from the... More 

Was this review helpful? Yes 1
Fergus, Ontario
1 review
2 of 5 stars Reviewed yesterday NEW

This is a hotel that needs to change its rating to a 3 star hotel 1. elevators did not work 90% of the stay 2. No water pressure at all, trickling water from shower head no matter the setting 3. No hot water until last day of trip 4. Bugs in the bathroom 5. Electrical not up to date requires... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Duncan, Canada
1 review
2 of 5 stars Reviewed yesterday NEW

This was our third time to Veradero but the first time at Laguna Azul and our last. It is rated as a 5* resort but is more like a 3*. The first evening we arrived to find that the shower bracket was not affixed to the wall, the sink stoppers were missing from the sink and tub, and the telephone... More 

Was this review helpful? Yes 2
Seoul, South Korea
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Via Sunwing, we imagined that this resort would be somewhat better than an earlier all inclusive resort on Varadero in which we had stayed the previous year. Of course, it was also somewhat more expensive. We had enjoyed the previous resort, as it happens. After several days in Havana, we arrived at Iberostar Laguna Azul by bus. It was much... More 

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More 

Toronto, Canada
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

According to my travel agency, this hotel was supposed to be one of the nicest hotels in Varadero. However, I found that this hotel was the most disgusting place ever. When we checked in our unit, we found that there was no towel and a few light bulbs were broken. The room smelled bad. Eventually, we had to make two... More 

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable as you expected , as it is our goal to ensure that our guests have a wonderful stay with us. We are sorry to hear that... More 

Manchester
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I just returned after a week here and I have to says how disappointed I was as the pools were all freezing cold,I stayed around the same time last Lear and they was very warm and inviting,hardly anyone using them hence no atmosphere around the swim up bar,Answers on a postcard please,and yes they was heated last year and that... More 

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However we would like to inform you that our swimming pools are not heated and never have been heated before since the climate is tropical and... More 

London, Canada
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Important to me is the presence of management. There was no sign of a manager during our week stay. It therefore appeared as though staff did as they chose chatting and hanging about at times instead of doing their jobs. Exceptions to this would be the obvious hard work and commitment of Yosniel in the Snack Bar Este. Yoselin in... More 

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your... More 

Surrey, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This is definitely not a five star property. I would consider it a 2 or 3 at the most. The grounds are very nice and a beautiful resort but every thing is falling apart and no one seems to know how to fix anything. Our first night there after a long trip we so looked forward to a nice hot... More 

Was this review helpful? Yes 7
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More 

Radium Hot Springs, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

We had a very nice time! The entertainment was very good, especially Rock night and Cuban night! My only complaint was the audience participation part was raunchy at times so prevented a lot from participating. We so loved the entertainment staff and the servers . We loved J-Lo, who was part of the entertainment staff. She worked very hard at... More 

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you especially enjoyed the program of our entertainment staff-we will surely let them know. Should... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Beach towels(9)
  • Day trip(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Number of rooms: 814
Also Known As:
Iberostar Laguna Azul Hotel Varadero
Hotel Style:
#2 Business Hotel in Varadero
#7 Family Hotel in Varadero
#8 Romantic Hotel in Varadero
#12 Luxury Hotel in Varadero

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