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Iberostar Laguna Azul

#15 of 58 Hotels in Varadero
Certificate of Excellence
5.0 of 5
Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Iberostar Laguna Azul
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4,395 reviews from our community

Traveler rating
    1,674
    1,510
    761
    293
    157
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1,381
1,857
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richmond Hill, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We love Cuba and have only travelled there. This resort we have to 4 times now - the last being from April 7 - April15, 2015. In a nutshell, sadly it has progressively gone downhill. We tried a simple experiment this trip. Our last trip we paid TIPS for everything - bus ride, drinks, food, maid, activities. This trip we... More 

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest, On behalf of the Management and the entire staff of IBEROSTAR Laguna Azul, we appreciate you had chosen our Hotel for your holidays; we regret that you have not fully enjoyed our Hotel, Your comments are really important to us to improve our services, and we are taking them into consideration to solve them We are truly sorry... More 

Santiago, Chile
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Building is very nice. Location much better, but services are not as good as it should be. When we arrived the hotel hadn't rcvd the payment due to a bank issue in Cuba. We had to get a solution by ourselves and had also to pay for the phone calls. Nobody helped us. Table service at main restaurant was very... More 

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. Priority in our hotel is the improvement of all our services and continuous work to obtain our guest satisfaction. We have taken all your comments and suggestion into consideration and we will do the best we... More 

Calgary, Canada
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

First the positive - Mercia (sp?) in customer service was amazing and helped us celebrate our anniversary by ordering flowers and providing complimentary sparkling wine in our room - most staff are friendly and I believe staff did their very best given the resources available to them..... - pools are terrific - room layout was good - suite large with... More 

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all I would like to thank you for choosing an IBEROSTAR resort for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will... More 

Williams Lake, British Columbia, Canada
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Vacationed at this Hotel March 28 to April 11 2015. This all inclusive Hotel is one of the largest Iberostar properties in Cuba. It can accommodate approximately 800 guests and is located near the tip of the Peninsula. Rooms: We stayed in a standard room with a king bed located on the lobby level. Room 16311. This level is on... More 

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. Our team is proud to know that you liked the services that we offer, also our... More 

Halifax, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our second stay and, once again, the staff, beach, and pool made the trip. Most of the staff we interacted with can't do enough for you. Special thanks to Ileana in guest services and 'Cuba' at the beach bar for truly great service for the entire week! Also, the guys who do beach cleanup in the early morning... More 

Was this review helpful? Yes 5
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest On behalf of the management and our team we would like to thank you for your recent stay in our hotel IBEROSTAR Laguna Azul, and the time to share your excellent experience with us. We are more than honored to hear that you enjoyed your vacation with our great staff in our beautiful hotel. It is good to... More 

2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This place needs a lot of cleaning to say the least. My wife and I are well travelled when it comes to the all inclusive vacation in the Caribbean. We know what to expect from a Cuban 5 star so we had a great time regardless of the many issues this place has to address. I'll start with the filthy... More 

Was this review helpful? Yes 7
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. Our team is proud to know that you liked the services that we offer, also our... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Hats off to the staff for their friendly service, the cleanliness of our room, and special thanks to Kensi, the pool bar waiter, for his enthusiastic personality. We will definitely return ASAP! We love Cuba. The Clarkes from NL, Canada.

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen our resort for your vacation. On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. If you decide to visit us again, please do not hesitate to contact us. It would be our pleasure to welcome you again! Kind Regards,... More 

St. John's, Newfoundland, Canada
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This was our second trip to Cuba , our first visit to this resort and our last..... I am a positive person and shortly after arrival at this resort realized that I would have to draw on whatever positive energy I had make the best of a bad resort. Where do I start... From the beginning of the vacation the... More 

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all I would like to thank you for choosing an IBEROSTAR resort for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will... More 

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

travelled from feb 6th to feb 11th for our 20th anniversary.Check in was fast, efficient and courteous ,we were given the room and floor we had requested, room was clean, great view from our 5th floor balcony, double sink in vanity fully stocked mini bar. Having been to Cuba 4 times prior was expecting the food to be so so,... More 

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

This was our first trip to Cuba we are a family of 4 kids 14&11. We had booked one room but in arrival were given two so this was an added bonus. On arrival at the hotel you do get put into a side room which felt a bit strange but they soon processed our passports and we were then... More 

Was this review helpful? Yes 6
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear Guest, On behalf of the Management and the entire staff of IBEROSTAR Laguna Azul, we appreciate you had chosen our Hotel for your holidays; we regret that you have not fully enjoyed our Hotel, Your comments are really important to us to improve our services, and we are taking them into consideration to solve them We are truly sorry... More 

Hotel Review Summarization

What travelers say

  • Very good(29)
  • Lobby bar(25)
  • Main pool(16)
  • Ice cream(15)
  • Great time(13)
  • Japanese restaurant(10)
  • Day trip(8)
  • Really nice(7)
  • Beach chairs(7)
  • Very nice(6)
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Room/suite (413)
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Pool/beach area (1022)
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Bathroom (106)
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Dining (303)
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Business center/function rooms (15)
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