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All 59 Varadero hotels

Iberostar Laguna Azul

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5.0 of 5 Hotel   |   Varadero, Cuba
Hotel amenities
Iberostar Laguna Azul
Ranked #14 of 59 Hotels in Varadero
Certificate of Excellence 2014
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3,774 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cardiff, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Had a fantastic time at Iberostar Laguna 12-26 sept......do go there.Resort is huge and beach is amazing.......the pool bar is busy and for socialising....there is always a game or activity to take part in and the pool staff and the animation team are amazing they are very friendly and genuine and take time to get to know you without tipping... More

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The resort is breath taking and clean however if you arrive in the morning your room will not be available until 4 or 5 pm. They will not rush to get you a room even if you have a baby or kids. They are supposed to stock your fridge every other day and they did not at all for the... More

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More

Montreal, Canada
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Quoted over 4 stars the Laguna Azul Varadero is not all it's graded to be. We resided for a week in the #11 building which is very well located for beach and pool distance. The food buffet lacks your basics, vegetables, other then potatoes, done 12 ways. No salad but a mere crunchy leaf which was very welcomed after 3... More

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

Ottawa, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It was my second time at that hotel and I was not disappointed. The place is beautiful, clean, big enough to have everything close so you don't walk too far to get to everywhere. The food was good, even if people generally say food in Cuba is crap, well it was fair/good at the buffet, there is always something you... More

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your... More

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We have just arrived back in the UK after 2 weeks in Cuba at the Iberostar Laguna Azul. We had a fantastic holiday and were really impressed with the friendliness of all the hotel staff and the animation team. The only thing I would like the hotel to sort out is the lack of coffee in the room, even after... More

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. Priority in our hotel is the improvement of all our services and continuous work to obtain our guest satisfaction. We have taken all your comments and suggestion into consideration and we will do the best we... More

A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW

We very much enjoyed our stay! The staff was wonderful and the service was great. Two comments I would put forward: 1) Cuba is known for the wonderful coffee; it was very disappointing to look forward to having a good cup of coffee, and to get the watered-down version that we did. 2) One of our favorite things to do... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

Senior Contributor
25 reviews 25 reviews
11 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We traveled to Varadero for 10 days at the end of August. After staying in Melia Marina Varadero we switched to Laguna on the 3rd day. Way better experience in Laguna! The hotel is lively and easily accessible everywhere. The beach and water are spectacular....just as expected in Cuba. Food is good but not great and service is great as... More

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More

Tilburg, The Netherlands
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I had an awesome time. Beautiful beach, beautiful pool. The food in the buffet was excellent. Only the Itialian restaurant served awful food. The cuban restaurant was held in the itialian restaurant because of rain. The food was served cold and people walked out. The Japanese restaurant is one awesome show you must experience. The people in Cuba and the... More

Was this review helpful? Yes 2
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It was our pleasure to have you as our guests and we hope to welcome you again next year! If you decide to visit us again, please do not hesitate to contact us. Thank you... More

Montreal, Canada
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was amazing! My boyfriend and I are in our 20's and came to this resort for one week in July. Pros: - the resort is unbelievably beautiful , nicest resort in Veradero. - many different kinds of drinks - the shows at night are worth it, we watching a magic show, to lion king, to a rock show... More

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More

Florida
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Beautiful Hotel, spectacular well kept landscaping, excellent services, great customer service, great shows, good average buffet. Only but very important concern are the rooms: Even though their have a nice appearance, the strong smell to humidity makes the experience not grateful. Room have many maintenance issues that should be addressed if the company wants clients like me to return. Non... More

Was this review helpful? Yes 3
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. We had a delay in the supply of one type of lightbulbs, but we can assure you that the problem... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Beach towels(9)
  • Day trip(9)
  • Other resorts(9)
  • Really nice(8)

Additional Information about Iberostar Laguna Azul

Address: Varadero, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:5 star — Iberostar Laguna Azul 5*
Number of rooms: 814
Also Known As:
Iberostar Laguna Azul Hotel Varadero

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