We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Laguna Azul

#13 of 58 Hotels in Varadero
Certificate of Excellence
Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
Iberostar Laguna Azul
Rate this Hotel

4,329 reviews from our community

Traveler rating
    1,664
    1,487
    743
    284
    151
See reviews for
1,360
1,820
63
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (906)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (4329)
  • Mar-May only
    (1324)
  • Jun-Aug only
    (920)
  • Sep-Nov only
    (879)
  • Dec-Feb only
    (1206)
All months
Victoria
Contributor
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

When I think of what we paid to stay at this hotel, I am stunned. Yes, for Cuba they do okay. The food was good and occasionally better but never outstanding. The service the same. Corners are cut all over and maintenance is weak, and really you may expect that in Cuba, but we could have stayed at some top... More 

Was this review helpful? Yes
Montreal, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is very nice , the entertainment was excellent ,the restuarants in the morning would run out of either fruits or maple syrop, the rooms need upgrading. The first day we were there we had hand and bath towels, the second day no more hand towels for the rest of the week and bath towels, they would put the... More 

Was this review helpful? Yes 1
Tripcanuck12
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Above all, 90% of the front-line staff were very friendly, and that is what made the vacation, They really are interested in helping and making your vacation positive and memorable. We read many Trip Advisor reviews before we went and noticed that several reviews noted that the property was a bit tired and in need of attention. We can confirm... More 

Was this review helpful? Yes 2
Pictou, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful family vacation at this resort.We stayed there in April 2014.My husband & I had been to Cuba several times but this was the first time we took the kids.WE had 2 17 years olds & a 13 year old.They loved it!! Checking in was excellent,very friendly & being there so early in the morning we didn't... More 

Was this review helpful? Yes 2
Guelph, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Please Do Not book this resort, especially with the Air Canada Package. My daughter's Graduation Trip with her friends turned into a week of nightmares and felt like we were staying in a Motel. In every other resort we have stayed in they have helped with the luggage and even brought it to our rooms. Even when one suitcase's wheel... More 

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The service was good, it seems most staff want to be appreciated (tipped/gifted) and there is nothing wrong with that. Typical Cuban response to concerns was often met with little real response (and response is the important part when soliciting feedback). The pools were nice and were cleaned every day. The beach was also very nice. Hot tub on the... More 

Was this review helpful? Yes 1
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More 

Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was our first time in Cuba and I must say that some of the people we spoke to prior to going made it seem worse than what it was. We travelled as a group of 6. People made it seem like the food was going to be sooooo terrible. And we didn't really see what all the fuss was... More 

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More 

Port Moody, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Spent 10 days at the resort. The buildings, rooms, pools, and beach are wonderful. The hotel is clean and the staff mainly friendly. However, many seemed ambivalent, particularly at the front desk and in the buffet area. The entertainment staff seemed excellent. There was no hot water. The best one hoped for was a luke-warm shower with little to no... More 

Was this review helpful? Yes 4
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your holidays. We have read your review and would like to provide some comments of our own. We are sorry to hear that your experience with us did not live up to our usual level concerning the food and beverage quality. We already shared it with the departments involved... More 

Edmundston, New Brunswick, Canada
Reviewer
4 reviews 4 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a great vacation with the family, great beach, great pools, excellent service the only 2 things that we were so really disappointed is that we couldn't get a reservation for the restaurants à la carte, they said the hotel was full and the public bathrooms and rooms need renovations.

Was this review helpful? Yes 7
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other IBEROSTAR Hotels, for your next vacation, please do not hesitate to contact us. Kind... More 

Calgary, Canada
Contributor
17 reviews 17 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our stay was 4 nights. There are a number of restaurants but as you needed to make reservations for a la carte places do that right away or you will miss out. The all you can eat buffet is huge but the food is typcally bland and salt is hard to come by. Pool side service is very good. Pool... More 

Was this review helpful? Yes 9
Director D, Gerente at Iberostar Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More 

Hotel Review Summarization

What travelers say

  • Very good(34)
  • Lobby bar(31)
  • Main pool(24)
  • Great time(19)
  • Ice cream(18)
  • Japanese restaurant(11)
  • Day trip(9)
  • Beach towels(9)
  • Other resorts(9)
  • Really nice(8)
Questions? Get answers from hotel staff and past guests. Ask a question

4,609 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4606)
Viewed
Hotel & grounds (1059)
Viewed
Dining (303)
Viewed
Pool/beach area (1002)
Viewed
View from room (205)
Viewed
Family/play areas (60)
Viewed
Room/suite (405)
Viewed
Bathroom (105)
Viewed
Business center/function rooms (15)
Viewed
1:31
Videos (7)
Viewed
Other (1445)

Management photos: Courtesy of the property manager

Viewed
All management photos (3)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question