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IBEROSTAR Laguna Azul

Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
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IBEROSTAR Laguna Azul
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Ranked #22 of 59 Hotels in Varadero
A recent review
5 of 5 stars reviewed today
myrasam Toronto, Ontario
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (999)
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Toronto, Ontario
1 review
5 of 5 stars Reviewed today NEW

Don't read bad reviews because it will give you a distorted view of what you actually get when you go to Cuba. My husband and I stayed at Iberostar Laguna Azul for a week and we loved it. The resort is beautiful well maintained. The washrooms are clean. We liked everything except the food. It does not taste good. Would... More 

Review collected in partnership with Iberostar

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Ontario
Level Contributor
57 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed yesterday NEW

I spent four nights in May. As a preface, this was a stop during my first visit to Cuba and my first time at an 'all-inclusive' resort since I was a kid . . . resort vacations are not really my style and I have no point of comparison. That said, I enjoyed my stay. Four nights was plenty for... More 

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Bowmanville, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

We arrived at the Laguna Azul for a trip with a group of friends. My husband and I had previously been to Cuba before and knew not to expect too much, even from a 5 star resort. After reading the mixed reviews on Trip Advisor we weren't really sure what we would find. We were given a room on the... More 

Was this review helpful? Yes 4
Toronto, Canada
Level Contributor
1 review
2 of 5 stars Reviewed 2 days ago NEW

To start with the positive, the beach at the Laguna Azul is beautiful -- white sand, cobalt blue ocean under sunny skies - picture perfect! Also the entertainment in the evening is excellent - especially the Latin Show - world class performances. However, the food quality is extremely poor - especially on the buffet and the Romantico restaurant at Laguna... More 

Was this review helpful? Yes 4
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear guest, First of all, we would like to thank you for choosing us for your recent stay in Cuba. We deeply apologize for any inconveniences experienced during your stay. We will share your comments with all the department managers involved in order to work on the weaker areas. We hope that you will give us the opportunity to welcome... More 

Birmingham, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

Food was average hotel was nice beach and pools amazing weather hot hot hot . Staff nice but if you need anything done then do it yourself . So laid back are the people . Take your own cup . As we drank out of soup bowels . Hair dryer caught on fire and burnt wife's hair . They have... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at Laguna Azul 2 years ago and loved it so much that we decided to go again this July. Unfortunately some things weren't as good as before. Beach - We spent the majority of our week on the beautiful sand and in the water. This is the best part about the resort. Near the end... More 

Was this review helpful? Yes 4
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, On behalf of the Management and the entire staff of IBEROSTAR Laguna Azul, we appreciate you had chosen our Hotel for your holidays; we regret that you have not fully enjoyed our Hotel, Your comments are really important to us to improve our services, and we are taking them into consideration to solve them We are truly sorry... More 

Calgary
1 review
4 of 5 stars Reviewed 4 days ago NEW

Our family had a wonderful vacation for one week at this resort. Staff very friendly & helpful. VERY hot and you need lots of sunscreen & I failed to apply more often as I should have. Bring your own soap as only 1 small bar to use; no facecloths ever! Rooms clean & comfortable. Food good but needed to have... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your... More 

Montreal, Canada
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Well the title summarizes everything at this resort. Let me explain why it got the two stars. This is mainly because it has one of the nicest beaches along its coast and it has to have one of the best grounds in all the resorts of its class. Would I ever return there? Well yes, only if the manager Phillipe... More 

Was this review helpful? Yes 8
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, First of all I would like to thank you for choosing an IBEROSTAR resort for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will... More 

Ajax, Canada
4 of 5 stars Reviewed 5 days ago NEW

Spent a week with the whole family (July 7 - 14) in this resort and was impressed with the facilities. I think they do a great job trying to make you feel at home and if there are any issues, they do their best to resolve them as quickly as possible. Great value for the money. Best beach in the... More 

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Montreal, Canada
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Pros: Beautiful resort and employees very nice. Especially enith the wedding planner. She was fantastic! Also Johnny walker and odeline were amazing. The beach was also very beautiful. Cons: 1. Our phone as well as 90 percent of our guests phone didn't work the whole time we were there. This problem was reported every single morning. This did not make... More 

Was this review helpful? Yes 5
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, On behalf of the Management and the entire staff of IBEROSTAR Laguna Azul, we appreciate you had chosen our Hotel for your holidays; we regret that you have not fully enjoyed our Hotel, Your comments are really important to us to improve our services, and we are taking them into consideration to solve them We are truly sorry... More 

Hotel Review Summarization

What travelers say

  • Very good(29)
  • Lobby bar(25)
  • Main pool(16)
  • Ice cream(15)
  • Great time(13)
  • Japanese restaurant(10)
  • Day trip(8)
  • Beach chairs(7)
  • Really nice(7)
  • Very nice(6)
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4,948 photos of this hotel

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Dining (348)
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