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IBEROSTAR Laguna Azul

Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
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IBEROSTAR Laguna Azul
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Ranked #21 of 58 Hotels in Varadero
A recent review
4 of 5 stars reviewed yesterday
tympt Ashby de la Zouch, United Kingdom
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4,790 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,000)
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Ashby de la Zouch, United Kingdom
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW

Rooms large, clean and comfy. Own good sized balcony. Free mini bar and safe in the room. Entertainment on every night if you want it. Buffet meals offer great choice of good tasty food. Pools are very good, if a little shallow. Bonus of pool bar meant we could sit in the water to keep cool and be at the... More 

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Ontario, Canada
1 review
3 of 5 stars Reviewed 2 days ago NEW

My favorite memory of going to Cuba and to an all inclusive resort for the first time, had to be the beach. I have never swam in such warm and clear salt water before in my life. It was amazing!! I thought that the resort was very nice looking. I enjoyed the pools especially the quieter ones. Although there we... More 

Was this review helpful? Yes 1
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our Resort, and to share your moments with us. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more... More 

Victoria, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Had a great trip in part because I felt I chose great hotels/resorts. Iberostar Parque Central in Havana, and this resort Iberostar Laguna Azul. Although I had a better time in Parque Central than Laguna it was only because of the location. The beach was great and staff at this resort are extremely helpful: I'm Vegan, which can be a... More 

Was this review helpful? Yes
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our Resort, and to share your moments with us. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more... More 

Teresina, PI
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

You can basically live at the hotel for a while - it has everything you need in terms of food, security and even health care. I was with a friend who had hurt her foot before we got there. And there was a doctor on site to help her out. The only drawback was that the specialty restaurants had to... More 

Was this review helpful? Yes
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, Thank you for having chosen IBEROSTAR Laguna Azul for your vacation. It was our pleasure to host you as our guests. We appreciate your positive review and haven taken all your suggestions into consideration to make some improvements. Thank you for your feedback. If you decide to visit us again in Varadero, please do not hesitate to contact... More 

Level Contributor
7 reviews
6 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

It's a nice resort for a family vacation. The hotel has a very good access to a beautiful private beach. It truly is an "All-Inclusive" resort. The staff try really hard to serve guests. The evening shows are of very high quality. There are quiet areas, and there are louder areas, depending on your room location. The food is plentiful,... More 

Was this review helpful? Yes
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients and we are happy to hear that you especially enjoyed the program of our entertainment staff-we will surely let them know. Should... More 

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

They advertise 24 hour snack bar- it’s a lie! Was there 2 weeks and it was closed the entire time. They ran out of towels, I had to wipe myself on my rope. They advertise room service- that’s a lie. I called over 6 times during our stay- the kitchen line just rings. They serve food that we Canadians would... More 

Was this review helpful? Yes 4
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, On behalf of the Management and the entire staff of IBEROSTAR Laguna Azul, we appreciate you had chosen our Hotel for your holidays; we regret that you have not fully enjoyed our Hotel, Your comments are really important to us to improve our services, and we are taking them into consideration to solve them We are truly sorry... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 5 days ago NEW

This was our worst vacations in the Caribbean ever. We took 3 rooms in this hotel and in every room we have problems with the service, the air conditioning, the TV's, the water, etc. We spent a lot of money in this Hotel and we received CERO benefits in our vacations. We have only problems. I never go back or... More 

Was this review helpful? Yes 2
Toronto, Ontario
5 of 5 stars Reviewed 5 days ago NEW

Don't read bad reviews because it will give you a distorted view of what you actually get when you go to Cuba. My husband and I stayed at Iberostar Laguna Azul for a week and we loved it. The resort is beautiful well maintained. The washrooms are clean. We liked everything except the food. It does not taste good. Would... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are more than glad that you enjoyed our facilities, and our food in our resort. We already passed your excellent comments to our workers, and be sure they are more than happy to hear... More 

Ontario
Level Contributor
55 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I spent four nights in May. As a preface, this was a stop during my first visit to Cuba and my first time at an 'all-inclusive' resort since I was a kid . . . resort vacations are not really my style and I have no point of comparison. That said, I enjoyed my stay. Four nights was plenty for... More 

Was this review helpful? Yes 2
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest On behalf of the management and our team we would like to thank you for your recent stay in our hotel IBEROSTAR Laguna Azul, and the time to share your excellent experience with us. We are more than honored to hear that you enjoyed your vacation with our great staff in our beautiful hotel. It is good to... More 

Bowmanville, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We arrived at the Laguna Azul for a trip with a group of friends. My husband and I had previously been to Cuba before and knew not to expect too much, even from a 5 star resort. After reading the mixed reviews on Trip Advisor we weren't really sure what we would find. We were given a room on the... More 

Was this review helpful? Yes 4
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, In the name of the staff we would like to thank you for choosing IBEROSTAR Hotels and Resorts for your holidays and for writing a comment on TripAdvisor about your experience at IBEROSTAR Laguna Azul. We appreciate your positive valuation about the beauty of our hotel premises. We truly apologize for all the inconveniences you might have encountered... More 

Hotel Review Summarization

What travelers say

  • Very good(29)
  • Lobby bar(25)
  • Main pool(16)
  • Ice cream(15)
  • Great time(13)
  • Japanese restaurant(10)
  • Day trip(8)
  • Beach chairs(7)
  • Really nice(7)
  • Very nice(6)
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Pool/beach area (1102)
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Family/play areas (67)
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