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IBEROSTAR Laguna Azul

Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
IBEROSTAR Laguna Azul
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4,676 reviews from our community

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Traveler rating
    1,730
    1,590
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (992)
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    (1587)
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Montreal, Canada
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

We went in June to visit the resort as Travel agents. Lets just say the welcome was rude, we were not shown any rooms. We were brought to the roof to see the gym and spa with a view on the sea, which is gorgeous, let's give credits to mother-nature. After a 8 minutes tour where we neither saw the... More 

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Pickering, Ontario
1 review
3 of 5 stars Reviewed 2 days ago NEW

2nd time at Laguna Azul Huge difference from the first time No plates on the buffet, no towels for the beach they re-use the disposable cups no change what so ever in the food from day to day rooms are clean, pool is clean Towels in the room are worn and stained also the bed sheets best part is the... More 

Review collected in partnership with Iberostar

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Vancouver, Canada
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this resort in mid June and it is nice. Check I was as quick as they could be considering we had a full bus of guests staying here. If you like to be in the heart of everything, I would suggest getting a room in the middle section of the resort that is central to the main... More 

Was this review helpful? Yes 1
worthing
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

good time had by all,traveled with 19 and 23 year olds. having seen TripAdvisor reviews recently was a bit nervous but from the welcome at reception to restaurant staff all was good. the room we had was adjoining,as requested, and had recently been decorated.the toilet functioned fine and although not a power shower the shower worked fine.the beds were comfortable... More 

Was this review helpful? Yes 3
Toronto, Canada
2 of 5 stars Reviewed 5 days ago NEW

My friends and I went to this hotel June 27-July 1 in hope to have the same experience that we had 2 years ago. Unfortunately, that was not the case. The room was substandard, however as a couple, it would have been nice to have one queen or king bed, instead there were two twin beds that could not be... More 

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Miami, Florida
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Nice people, Wonderful Beaches, Nice pools, NO AIR CONDITIONING, they change me 5 times for a room that had air conditioning at least there was one room but with little bit better!! The towels smell HORRIBLE!! WORST FOOD EVER!!!, NO enough plates in the restaurant!, few glasses in bar. They NEVER will see me again.

Was this review helpful? Yes 4
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review
Google Translation

"Estimados clientes, En nombre del personal y de la Dirección de IBEROSTAR Laguna Azul nos gustaría agradecerle sus comentarios. Sin... More 

Langley City, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were in Cuba for our 40th anniversary, so we wanted our hotel experience to be outstanding! After the initial check in and room mix up, the experience was exactly that. This is a very busy resort, the wait staff in the bars/lobby are very good at their jobs and if you see Felix, in the lounge just by the... More 

Was this review helpful? Yes 2
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other IBEROSTAR Hotels, for your next vacation, please do not hesitate to contact us. Kind... More 

London, United Kingdom
Level Contributor
84 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We stayed in Havana for 3 nights before staying in Veradero for a further 4 nights and we were really disappointed with the hotel in Veradero but thought the iberostar park central in Havana was excellent. This hotel is large with some really nice swimming pools, lovely well kept grounds and direct access to an exclusive part of the beach.... More 

Was this review helpful? Yes 7
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More 

Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here recently after touring Cuba. First room not very clean hair everywhere. Stains on towels and bed sheets etc. Dead mosquitos on the walls including over the bed. Bed uncomfortable with springs gone in the middle and everytime i closed my eyes i thought i was going to fall in the hole. So didn't sleep properly. Next day morning... More 

Was this review helpful? Yes 6
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More 

Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We just came back from our 6th trip to Cuba in the beautiful region of Varadero. We stayed at the Iberostar Laguna Azul which was suggested to us by our travel agent and friends. The weather was just perfect during our stay. The resort was very clean and the staff very friendly (thanks to my friend Kensi who worked around... More 

Was this review helpful? Yes 3
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other IBEROSTAR Hotels, for your next vacation, please do not hesitate to contact us. Kind... More 

Hotel Review Summarization

What travelers say

  • Very good(29)
  • Lobby bar(25)
  • Main pool(16)
  • Ice cream(15)
  • Great time(13)
  • Japanese restaurant(10)
  • Day trip(8)
  • Beach chairs(7)
  • Really nice(7)
  • Very nice(6)
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4,892 photos of this hotel

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Bathroom (117)
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