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IBEROSTAR Laguna Azul

Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
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IBEROSTAR Laguna Azul
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4,888 Reviews from our TripAdvisor Community

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Traveler rating
    1,766
    1,638
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,015)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I chose Iberostar laguna azul for my recent stay in Varadero (August 4 - 11, 2015) based on the other glowing reviews posted on Trip Advisor. This resort did not disappoint and provided me with exactly what I was looking for in a last minute getaway (solo). This resort was a treasure and I can see why there are so... More 

Was this review helpful? Yes 1
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our Resort, and to share your moments with us. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more... More 

Courtenay, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We loved this hotel so much, we're going back for New Year's this year. Great pools, and all the staff are very personable and attentive, and the facilities are comparable to any high end hotel in North America. The staff at the ice cream parlour even memorized our son's favourite ice cream treat, and started preparing it for him when... More 

Was this review helpful? Yes 1
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More 

Playa Varadero
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Overall the hotel makes a favorable impression. Lovely green area. The hotel is located very close to the ocean. Swimming pools, bars and restaurants equipped.well. Standard rooms are large. But a coffee machine, a Hairdryer and a TV remote in the room didn't work. Please fix it at the front Desk was ignored. The staff at the front Desk is... More 

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 1
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other IBEROSTAR Hotels, for your next vacation, please do not hesitate to contact us. Kind... More 

Toronto, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I just got back last night we stayed there 1 week no towel at all ..we had to use same beach towel and bath towel one week .hotel only 6 years old but its look like 16 years hotel rooms are smelly mattress are bad ..they don't even put water in the room i had to give tips to made... More 

Was this review helpful? Yes 3
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More 

Saint John, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed in 2010 and had a fantastic time. Food was terrible mind you and that was the only negative comment that I have about the resort. The grounds were well kept, the staff were friendly, for the most part. First trip to Cuba but hopefully not the last

Was this review helpful? Yes
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our Resort, and to share your moments with us. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more... More 

Ancaster, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This resort is really very nice, up kept very well and clean, but typical Cuba where the food is not all that spectacular. Beaches are beautiful and you can walk for miles on either side of the resort. There are many resorts along the beachfront that you will see.

Was this review helpful? Yes 1
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. Our team is proud to know that you liked the services that we offer, also our... More 

Westerham, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I have traveled a fair amount and this is the worst hotel that I have ever stayed at. We originally stayed at this hotel two years ago, and although there were a couple things wrong on that occasion we had an enjoyable holiday. We returned to this hotel on the 16th of August 2015 and were meant to stay at... More 

Was this review helpful? Yes 4
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More 

London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Having recently returned from Laguna Lazul and having had a great holiday I can recommend this Cuban Resort! In particular the Animation Team are amazing and work so hard! You can choose to do as little or as much as you like as there is a full programme of activity through the day and the evening shows are fantastic! The... More 

Was this review helpful? Yes 5
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear guest, On behalf of the staff we thank you for choosing our hotel for the second time to spend your holidays, also thank you for posting a review about your recent experience at IBEROSTAR Laguna Azul. I have no words to express my happiness when reading this beautiful review, it is more than breathtaking to hear how wonderful your... More 

Montreal, Canada
Level Contributor
1 review
4 of 5 stars Reviewed 4 days ago NEW

Check in was smooth. Bad Food – Tons of choices at main buffet however no taste and very little quality Buffets – repetitive , There is a long line up we had a hard time finding much at the buffet that we thought was any good or were inclined to eat. We did tip generously - the people work hard,... More 

Was this review helpful? Yes
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable as you expected , as it is our goal to ensure that our guests have a wonderful stay with us. We are sorry to hear that... More 

England
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

How this dump can achieve a 5 star rating is a mystery. Shockingly bad service, terrible food, untrained staff. Just a thoroughly miserable experience. It took an hour for them to deny that we had a booking, to then insist on us paying again for our reservation, only to find the original reservation the next morning. Then another hour spent... More 

Was this review helpful? Yes 3
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On behalf of IBEROSTAR Hotels & Resorts, I would like to thank you for choosing the IBEROSTAR Laguna Azul for your vacation. We sincerely regret that your vacation experience was not enjoyable, as it is our goal to ensure that our guests have a wonderful stay with us. We appreciate your review and your valuable feedback and haven... More 

Hotel Review Summarization

What travelers say

  • Very good(29)
  • Lobby bar(25)
  • Main pool(16)
  • Ice cream(15)
  • Great time(13)
  • Japanese restaurant(10)
  • Day trip(8)
  • Beach chairs(7)
  • Really nice(7)
  • Very nice(6)
Questions? Get answers from hotel staff and past guests. Ask a question

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