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IBEROSTAR Laguna Azul

Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
IBEROSTAR Laguna Azul
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4,669 reviews from our community

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Traveler rating
    1,729
    1,588
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1,967
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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worthing
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

good time had by all,traveled with 19 and 23 year olds. having seen TripAdvisor reviews recently was a bit nervous but from the welcome at reception to restaurant staff all was good. the room we had was adjoining,as requested, and had recently been decorated.the toilet functioned fine and although not a power shower the shower worked fine.the beds were comfortable... More 

Was this review helpful? Yes 2
Miami, Florida
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Nice people, Wonderful Beaches, Nice pools, NO AIR CONDITIONING, they change me 5 times for a room that had air conditioning at least there was one room but with little bit better!! The towels smell HORRIBLE!! WORST FOOD EVER!!!, NO enough plates in the restaurant!, few glasses in bar. They NEVER will see me again.

Was this review helpful? Yes 4
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review
Google Translation

"Estimados clientes, En nombre del personal y de la Dirección de IBEROSTAR Laguna Azul nos gustaría agradecerle sus comentarios. Sin... More 

Langley City, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were in Cuba for our 40th anniversary, so we wanted our hotel experience to be outstanding! After the initial check in and room mix up, the experience was exactly that. This is a very busy resort, the wait staff in the bars/lobby are very good at their jobs and if you see Felix, in the lounge just by the... More 

Was this review helpful? Yes 2
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other IBEROSTAR Hotels, for your next vacation, please do not hesitate to contact us. Kind... More 

London, United Kingdom
Level Contributor
84 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed in Havana for 3 nights before staying in Veradero for a further 4 nights and we were really disappointed with the hotel in Veradero but thought the iberostar park central in Havana was excellent. This hotel is large with some really nice swimming pools, lovely well kept grounds and direct access to an exclusive part of the beach.... More 

Was this review helpful? Yes 6
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More 

Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Stayed here recently after touring Cuba. First room not very clean hair everywhere. Stains on towels and bed sheets etc. Dead mosquitos on the walls including over the bed. Bed uncomfortable with springs gone in the middle and everytime i closed my eyes i thought i was going to fall in the hole. So didn't sleep properly. Next day morning... More 

Was this review helpful? Yes 5
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More 

Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We just came back from our 6th trip to Cuba in the beautiful region of Varadero. We stayed at the Iberostar Laguna Azul which was suggested to us by our travel agent and friends. The weather was just perfect during our stay. The resort was very clean and the staff very friendly (thanks to my friend Kensi who worked around... More 

Was this review helpful? Yes 3
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other IBEROSTAR Hotels, for your next vacation, please do not hesitate to contact us. Kind... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

In my opinion this resort was great I went with my best friend and we had an amazing time. The night life was amazing so much dancing, drinking and meet new people. If you don't enjoy dancing then definitely go to the entertainment shows, there are different acts each day and they are all so fun to see and creative.... More 

Was this review helpful? Yes 3
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other IBEROSTAR Hotels, for your next vacation, please do not hesitate to contact us. Kind... More 

1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

This is not a 5 star resort!! I went with iberostar as I heard it was best.... Quite possibly THE worst resort I have ever stayed at. The rooms are filthy and Moldy and everything feels damp. Beds are small and very old. Sheets and pillows are stained and dirty. It appears that they don't even wash them. Towels are... More 

Was this review helpful? Yes 11
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More 

Mississauga, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Just returned from Cuba. Resort is a fair size. We were told it was only a third of capacity full. The weather was sunny and hot all week. Room was cleaned daily and most towels were replaced daily. Don`t expect water pressure from shower. Buffet opened only few hours at a time. This is where the problems occurred. Half way... More 

Was this review helpful? Yes 5
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. Priority in our hotel is the improvement of all our services and continuous work to obtain our guest satisfaction. We have taken all your comments and suggestion into consideration and we will do the best we... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Me and my partner booked to stay here for our two-week summer holiday under the impression that it was a five star hotel, and although we understood that Cuba standards may not be the same as other parts of the world, we were still expecting a certain level of standard. We are usually very laid back but after spending a... More 

Was this review helpful? Yes 7
Director D, General Manager at IBEROSTAR Laguna Azul, responded to this review

"Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. We do hope, to... More 

Hotel Review Summarization

What travelers say

  • Very good(29)
  • Lobby bar(25)
  • Main pool(16)
  • Ice cream(15)
  • Great time(13)
  • Japanese restaurant(10)
  • Day trip(8)
  • Beach chairs(7)
  • Really nice(7)
  • Very nice(6)
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