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IBEROSTAR Laguna Azul

Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
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1 room 1 guest
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IBEROSTAR Laguna Azul
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4,876 Reviews from our TripAdvisor Community

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Traveler rating
    1,762
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,012)
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Ancaster, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

This resort is really very nice, up kept very well and clean, but typical Cuba where the food is not all that spectacular. Beaches are beautiful and you can walk for miles on either side of the resort. There are many resorts along the beachfront that you will see.

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London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Having recently returned from Laguna Lazul and having had a great holiday I can recommend this Cuban Resort! In particular the Animation Team are amazing and work so hard! You can choose to do as little or as much as you like as there is a full programme of activity through the day and the evening shows are fantastic! The... More 

Was this review helpful? Yes 4
Montreal, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

Check in was smooth. Bad Food – Tons of choices at main buffet however no taste and very little quality Buffets – repetitive , There is a long line up we had a hard time finding much at the buffet that we thought was any good or were inclined to eat. We did tip generously - the people work hard,... More 

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England
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

How this dump can achieve a 5 star rating is a mystery. Shockingly bad service, terrible food, untrained staff. Just a thoroughly miserable experience. It took an hour for them to deny that we had a booking, to then insist on us paying again for our reservation, only to find the original reservation the next morning. Then another hour spent... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Had a good time at Laguna Azul. Room was clean and comfortable. Check in was slow...only one person at the front desk Jeep Safari was a blast !... (At least one person per jeep has to be really comfortable driving a manual transmission.) Really nice pools, beautiful beaches Very friendly staff. Food was decent, not great. No air conditioning in... More 

Was this review helpful? Yes 1
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It is our highest reward to hear that our guests enjoyed their vacation with us! Thank you for sharing your opinion with us. Should you choose our hotel, or some other IBEROSTAR Hotels, for your... More 

Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Overall the hotel was okay but a little disappointing for an Iberostar property. we have stayed at a couple of Iberostar properties but found this one lacking. The ground are kept beautiful and the hotel has a majestic appearance about it however the rooms need some attention. Our room was pleasant but there was paint on mirrors and broken locks... More 

Was this review helpful? Yes 1
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba. We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. Our team is proud to know that you liked the services that we offer, also our... More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is our third trip to Iberostar Laguna Azul. We return because the people are extremely friendly and the resort itself is very nice (especially the terrace and lobby areas) and the beach is wide with plenty of chairs and huts available at all times. Our room was very clean and the food was more than acceptable. This year, there... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 8
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest First of all, we would like to take this opportunity to thank you for choosing IBEROSTAR Laguna Azul for your vacations in Cuba for the third time! We are glad to hear that you enjoyed the hospitality, and friendliness of our team members in our Resort. Our team is proud to know that you liked the services that... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

First off the beach is great. Its a great spot, the shoreline is sandy - there are lots of little huts set up for shade. It was the off season, so can't say how it is in the busy season, but it was easy to get a spot on the beach. The pools were also nice - lots of pools... More 

Was this review helpful? Yes 6
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, First of all I would like to thank you for choosing an IBEROSTAR resort for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will... More 

A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

I thought service was great and the staff was very friendly. The food offered in the buffet was not very tasty but the ala cart restaurants were pretty good. Also the beach grill and snack bar was pretty good as well. The rooms where very clean but they were stingy on the towels. The towels were washed but they were... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest, The IBEROSTAR Laguna Azul Team would like to thank you for your recent visit to our Resort, and to share your moments with us. It is a great honor to know that you enjoyed your vacation with us, with your nice comments about the workers in our team and the services what we offer, you give us more... More 

Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

It was a beautiful place, it looks exactly as the pictures. It was extremely hot at that time of the year but still worth it. The food was ok and the drinks were also ok. The international restaurant and Thai is the best out of the four. The pools were wonderful. Very much worth the wait!

Was this review helpful? Yes 1
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, On a behalf of the staff and management here at IBEROSTAR Laguna Azul we would like to thank you for your nice review. It was our pleasure to have you as our guests for your wedding and we wish you all the best for the future and an eternal honeymoon. Should you choose our hotel, or some other... More 

Hotel Review Summarization

What travelers say

  • Very good(29)
  • Lobby bar(25)
  • Main pool(16)
  • Ice cream(15)
  • Great time(13)
  • Japanese restaurant(10)
  • Day trip(8)
  • Beach chairs(7)
  • Really nice(7)
  • Very nice(6)
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Bathroom (132)
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Hotel & grounds (1141)
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Dining (358)
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