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IBEROSTAR Laguna Azul

Autopista Sur Km 17 | Punta Hicacos, Varadero 42200, Cuba
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IBEROSTAR Laguna Azul
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5,332 Reviews from our TripAdvisor Community

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Santiago, Chile
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a nice hotel and the people are very nice, but it needs maintenance!!!! The rooms seem old, even though this isn't an old hotel itself. I wish the food was better as well, because they gave you the same food over and over again and the quality wasn't great either. The amenities are nice and the staff is... More 

Helpful?
2 Thank CarolinaFuller
Winnipeg, Manitoba, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our stay at Laguna Azul was very good, speaking as 2 mid-thirties couples without children. Beautiful resort overall and very clean, despite some minor things (burnt out light bulbs in rooms, no toilet seats in public restrooms). If you haven't travelled much, then missing toilet seats may come as a surprise to you, but in many poorer countries this is... More 

Helpful?
6 Thank Dallas666
Nova Scotia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was my 7th time returning to this resort. It's a beautiful spot with a beach that is one of the best. The pool is also super nice, it's great having the choice. The rooms are always clean. The food is good for Cuba. The staff are wonderful people. Super Sexy Nancy is a sweetheart, 50 cent, Johnny Walker and... More 

Helpful?
5 Thank MammaGNovaScotia
Bolton, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

About 3 years ago I visited varadero and said I would never come back,, about 2 months ago a very good friend of mine convinced me to come back, and so I went with her to the Iberstar laguna Azul as you can see you get many mixed reviews but this was the best resort I have every been to!!... More 

Helpful?
4 Thank Sophie A
Cranbrook, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

No hot water for the entire week. No hot tub even though we had a spa room. No attempt to fix either even though many complaints even from Air Canada rep. Broken fridge running continuously for 4 days. I have travelled a lot and this buffet was by far the worst I have ever seen. We stopped going for lunch... More 

Helpful?
Thank michaelbK3920PW
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest First of all I would like to thank you for choosing IBEROSTAR Laguna Azul for your holiday. We apologize for the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will take them... More 

Pickering, Ontario, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Toilet seats: optional in public restrooms. Food? No flavour, same stuff every day, no fresh vegetables, mashed potatoes from a box. Not a 5 star experience in any way at all. The room itself was ok but housekeeping never cleaned the cups and glasses that were in the room. Ever. How disgusting. They should have been cleaned and /or replaced... More 

Review collected in partnership with Iberostar.com

Helpful?
1 Thank sd_byteme
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, First of all I would like to thank you for choosing an IBEROSTAR resort for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will... More 

Glenboro, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Walking path's have lights that were not turned on, also no lights in stairwells, hallway lights were not turned on in Building 14, Hot tubs were all cold water (rep at resort said it has been like this for two years!) Only warm water to shower Resort is not being maintained

Review collected in partnership with Iberostar

Helpful?
1 Thank JustWondering16
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear Guest First of all I would like to thank you for choosing IBEROSTAR Laguna Azul for your holiday. We sincerely thank you for your comments. Please be assured that we will take them all into consideration, some of the problems mentioned are already solved and other are in process to be fixed. We hope we can welcome you once... More 

Niagara Falls, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I travelled here Sept. 6 - Sept. 13 2014 with my son (18), and again Sept. 5 - Sept. 12 2015 with my son (19), his girlfriend (19) and my roommate (41). This was my 4th trip to Varadero. We were invited to a special "VIP" party because we were return guests. Rooftop party with champaign & appetizers, was so... More 

Helpful?
9 Thank MonsterRS
toronto
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

When travelling to Cuba you do have an open mind as to what to expect. But what I do expect is hot water and half decent food with good service. This hotel is rated too high for what you get and needs some major assistance with presentation of food, proper food handling, housekeeping throughout the resort and overall customer service.... More 

Helpful?
Thank TorontoPatricia68
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I had never been to Cuba and neither had my other traveling companions. We are all laid back girls so we went into it with an open mind. I was totally blown away. The food, the entertainment, the staff, the resort itself was so very wonderful. I would highly reccomend this resort to anyone! I would absolutely go back.

Helpful?
6 Thank Crystal O
Director D, Gerente at IBEROSTAR Laguna Azul, responded to this review

Dear clients, First of all we would like to thank you for choosing IBEROSTAR Laguna Azul for your vacation. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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