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Melia Las Americas

Travelers' Choice award winner
| Playa de Las Américas, Varadero, Cuba
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1 room 1 guest
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Melia Las Americas
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3,684 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (717)
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Burlington, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I kept meaning to say how much we enjoyed our stay 2 years ago at the Melia but I forgot until we went somewhere else this year and was disappointed. The manager was fantastic. Seems that all rooms have a great view of water since you're on the penninsula & the golf course is around the hotel as well. I... More 

Was this review helpful? Yes 3
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review

Dear marie r, Our goal is always to try to provide an unforgettable vacation for our guests, so hearing your positive memories of your stay of two years ago was very gratifying. Your positive comments about our scenic room views, the quality of our food and our magnificent beach will certainly encourage other prospective travelers to visit our hotel. We... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was our first trip to Cuba. The Melia Las Americas was an "ok" resort, but certainly cannot be compared to other excellent alternatives in Mexico and Puerto Rico. The hotel is somewhat shabby, with lobby furniture that should have been replaced a decade ago. The rooms were adequate, but trying to get the room maids or room service to... More 

Was this review helpful? Yes 3
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review

We regret to know that we did not meet all your vacation expectations at Meliá Las Américas. Our purpose is always to try to accommodate all of our guests and provide a memorable experience. Please, accept our apologies because we were not able to deliver the great prospect that you rightfully deserve from us. We will be sharing your comments... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

It started with the check in. They let us wait 45 minutes even thought we were the only ones checking in :-) long waiting queue during breakfast as they haven't got enough peeople there to clean the tables. Easy to solve, but nobody care Drinks premixed toiletts dirty. we wanted to make a yoga course. The Anamateur didn't show up.... More 

Was this review helpful? Yes 4
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review

Dear Björn T, We honestly regret that you had to go through such inconveniences, which you had described, on your vacation. These incidents are certainly not within our normal standards. I deeply apologize if our staff were unable to offer you the exceptional service that we are so well known for. We thank you for all your input as it... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Wife and I visited Melia Las Americas second time. Significant improvement since last year. Stuff very friendly, Bernard general manager on top of his game at any given moment. Food was great, beautiful beach and above all.., best view from the patio. That was all we asked for and certainly from now on we found hotel for quick escape in... More 

Was this review helpful? Yes 4
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review

Dear Dejan K, Thank you so much for taking the time to report your impressions about Meliá Las Américas after your second visit in our hotel. I am glad to know that this confirmed your first impression and we are grateful for highlighting our beautiful beach, the quality of our cuisine as well as friendliness of our employees. We take... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What an amazing vacation i had 2 weeks ago. It Wassila my first Time to Cuba,and i was a little bit apprehensive. But i must admit what a wonderful surprise it was. Thé hôtel is clean and warmth,and thé personal what her it was the dining rom,the pool,the entertainemnt,the bar or the cleaning personnel they were all smiling and warm... More 

Was this review helpful? Yes 4
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review

Dear Sylvia D, We are proud to be the one you have chosen for your first trip to Cuba. It was very inspirational to hear that all aspects of your vacation at Meliá Las Américas exceeded your expectations. Your commendation of the cleanliness & comfort of our facilities and the professionalism and friendliness of our staff was rewarding to our... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for 4 nights and got 0 rounds of free golf, but if you stay 7 nights you get unlimited golf. Seems a bit silly to me. Course was empty. One would think they would try and generate revenue. Food good, front desk grumpy,beach was very nice as was swimming. Overall a 4

Was this review helpful? Yes 4
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review

Dear Robert Go Hawks G, Thanks a lot for sharing your opinions about your holidays in Meliá Las Américas on past March and for having chosen our resort. We are pleased to read you enjoyed our beautiful beach and the quality of our gastronomic offer. It is good to know overall you had a nice stay but I regret our... More 

Calgary, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Did not have a view as we were on first floor. Rooms need a lot of updating. The food was good but the cleaning in the place wasn't up to standard. The railings in the buffet were just filthy and they had birds flying around inside the restaurant. Italian restaurant was just okay.The one big plus was no smoking in... More 

Was this review helpful? Yes 8
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review

Dear BLH1953, It is disappointing to know that your experience at Meliá Las Américas only reflected in a 3 star review. We strive to keep the highest standard of quality and service and we deeply regret for not being able to fulfill your expectations. While our resort is 20 years old we can assure you we are always doing our... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

room was great! - you can be on the beach :); or in the pool within 5 minutes from anywhere on the facility food was ok - not great , got a bit repetitive after a few days, entertainment was fine in all it was a good experience front desk customer service was not great and most certainly worse if... More 

Was this review helpful? Yes 3
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review

Dear bi2ni007, I am glad to see that overall your experience at Meliá Las Américas was a good one. Thank you for highlighting our privileged location so close to a wonderful beach, the comfort of your room and the Entertainment program. Still, there seemed to be some points that could have been handled better during your visit. We know there... More 

Vancouver, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose Melia Las Americas for my recent stay in Varadero (August 4 - 11, 2015) based on the other glowing reviews posted on Trip Advisor. This resort did not disappoint and provided me with exactly what I was looking for in a last minute getaway (solo). This adults only resort was a treasure and I can see why there... More 

Was this review helpful? Yes 8
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review

Dear WanderWoman 1953, Our entire team is dedicated to exceeding the expectations of each and every guest and I am thrilled that we were able to accomplish this goal during your stay with us. Thanks for highlighting our perfect location, our beautiful beach and the relaxing ambiance as well as the genuine attitude and professionalism of our employees. They are... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from the las americas in varadero. My stay was quiet, with good food and drinks. Room is quite outdated and needs renovations but lots of space. Positives are the quietness, the beach is awesome with lots of palappas, good food and drinks, with lots of delicious mangos. Negatives are the italian restaurant (don't waste your time there), no... More 

Was this review helpful? Yes 4
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review

Dear travelsoften1963, Thank you for staying with us at Meliá Las Américas for a little rest and relaxation and for posting so lovely pictures. Our Management and Staff are all too aware that a warm and peaceful atmosphere is important for the total satisfaction of our guests. To this end, it was our sincere honor to hear that you were... More 

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