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All 59 Varadero hotels

Hotel Roc Barlovento

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3.5 of 5 Hotel   |   Ave 1ra e/ 10 & 12, Varadero, Cuba
Hotel amenities
Hotel Roc Barlovento
Ranked #29 of 59 Hotels in Varadero
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1,092 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I visited mid Sept. after visiting back in March and also May. Everything was just as good as the 2 previous stays except for the absence of hot water for showers. At the best of times all I got was luke warm. I tried showers at different times of the day, same results. Myself after a day at the beach... More

Was this review helpful? Yes 3
Juan Jose R, Gerente at Hotel Roc Barlovento, responded to this review

Dear Customer Sorry about the hot water. Indeed, we had several problems during your stay with the hot water, and sometimes not come out as hot as expected. Fortunately we changed part of the installation made 22 years ago and by 2015 the plans is to change the rest of the installation. We know our weaknesses but we are becoming... More

montreal
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've written on this hotel before.. I was back in October, and very happy to see the renovations that had been done. I can see that the new manager is working hard to better this hotel every day. Its very clean, staff are nice, food is ok, beach is beautiful, walking distance to the shops. Its not a big hotel,... More

Was this review helpful? Yes 7
Juan Jose R, Gerente at Hotel Roc Barlovento, responded to this review

Dear Customer. I have no words to express how happy are the employees with these comments. A few years ago in Cuba ignored customer feedback was made. Fortunately Cuba has changed in that respect and now they are the ones who ask me how this tripadvisor going. If you come back, you will see many new innovations to make your... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very good staff i was on a first name basis in a couple of days, food was good ,pools very nice,beach was fantastic but where were all the topless girls lol ,my room was not that great but never spent much time in there to much to do , all in all it was a fun place and i'm going... More

Was this review helpful? Yes
Juan Jose R, Gerente at Hotel Roc Barlovento, responded to this review

Dear Customer thank you for your comment and on behalf all the staff we thank you for your time to write about the Roc Barlovento. If you comes back again in January, you will see many changes. Thank you again More

Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just spend a week oc17-25 here.The location is ideal as you are at the one end of the strip.From the frt desk staff to the bar staff,maids,gardeners,pool staff.I have stayed at this resort several times and treated with respect.The people are friendly,curteous,and warm. The food is fine ,dont believe when they say food is no good,you are in Cuba so... More

Was this review helpful? Yes 4
Juan Jose R, Gerente at Hotel Roc Barlovento, responded to this review

Dear customer. Glad to read you find our staff great. As director I can say that I have the most friendly and patient people I've ever met. I appreciate your time writing about us. We hope to see again in the Roc Barlovento with the same humility as always, but now much better, because we will have new rooms soon.... More

Vancouver, Canada
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A great vacation at the Roc Barlovento. My husband and I stayed there from September 23 to 30th. We booked this resort for several reasons: first, the location was close enough to downtown to walk and secondly because of the many good reviews (and the manager’s response to the reviews – good or bad). There were some bad reviews as... More

Was this review helpful? Yes 12
Juan Jose R, Gerente at Hotel Roc Barlovento, responded to this review

Dear customer. We appreciate your time writing about your experiences at the Roc Barlovento. All staff have read your comments and we all agree that you have exposed the reality that is in the hotel right now. We have ambitious plans in the Roc Barlovento. Already came new furniture. We are completing the pilot room. We believe that in less... More

Contributor
14 reviews 14 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 15, 2014

Most of the staff were okay but sadly only 2 guests were under 35 and English speaking, the rooms were fine, the beds terrible, the food was beyond terrible!!! Not because of what they did not have but because they could not cook, everything was either way too salty or to sweet like honestly why put so much sugar in... More

Was this review helpful? Yes 3
Juan Jose R, Gerente at Hotel Roc Barlovento, responded to this review

What can we say? Certainly almost nothing. We do have difficulties. It is true that you can not compare Cuba hotels with other countries. But it is also true that there are great things here to enjoy and discover. Maybe shortly you may remember my answer and then you will smile. With that we conform. We wish you all the... More

Vancouver, Canada
Contributor
14 reviews 14 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 14, 2014

This hotel is certainly not the most opulent in Varadero. When we arrived it was nearly empty so the buffet selection was very limited. We were surprised to see canned fruit in a tropical country that should be brimming with fresh mangoes, pineapples etc.At the end of our stay, the hotel was busier and some more variety appeared (fresh guavas).... More

Was this review helpful? Yes 4
Juan Jose R, Gerente at Hotel Roc Barlovento, responded to this review

Dear Customer. Thank you for your honesty in your comments. Other times I said that hotels in Cuba go through bad stages depending on many factors. In the end, what counts is the human factor in the hospitality. I can proudly say that I have a good staff, humble, loyal and committed. Not everyone can say the same anywhere in... More

New York
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 11, 2014

We came in a group and rented 3 room for 2 nights on August 1, 2014. The tour bus arrive around noon and we had to wait until 3 to get our room, even though the place was empty and the room were ready since there were so many of them unoccupied. Anyways, they won't give you the room in... More

Was this review helpful? Yes 7
Juan Jose R, Gerente at Hotel Roc Barlovento, responded to this review

Dear Customer. My apologies for your bad experience with us. I take note of your comments. Any way give another chance to Cuba. We wish you all the best. Thanks for your time. More

Toronto, Canada
Contributor
16 reviews 16 reviews
14 hotel reviews
193 helpful votes 193 helpful votes
3 of 5 stars Reviewed October 6, 2014

We arrived (3 people) early and rooms not ready, so we had our suitcases locked up and took our carryons and relaxed by the pool. Our rooms were ready around 3 and we received our requested rooms 3rd floor with 2 adjoining rooms. They charge for the safe 2CUC a day and count for 8 days 16CUC and safe is... More

Was this review helpful? Yes 9
Juan Jose R, Gerente at Hotel Roc Barlovento, responded to this review

Dear client. We are pleased to read that your stay at the Hotel Roc Barlovento was to your liking and thank you for bothering to write about us. We regret the incident that account at the end of your holiday. Caribbean must have respect, the heat, humidity and some activities normally you don´t do it the rest of the year... More

Fergus, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 30, 2014

stayed Sept 20-27... I wasn't too impressed when I first got there, but as the days went by and I became accustomed to the resort, it grew on me.. I've been to Cuba 7 or 8 times, but this was my first trip to Varadero.. I will definitely go back..to this resort and Varadero.. Don't set expectations to high, and... More

Was this review helpful? Yes 9
Juan Jose R, Gerente at Hotel Roc Barlovento, responded to this review

Dear Customer We thanks you for your time and comments about our hotel. Thanks for Choose Cuba for your holidays and specially our resort. We are doing some improvements at the hotel, as: new furniture, new textil, painting, etc. Also we will arrange with our Club Roc Plus wich we hope will like our customers and others areas as Roc... More

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Additional Information about Hotel Roc Barlovento

Address: Ave 1ra e/ 10 & 12, Varadero, Cuba
Location: Caribbean > Cuba > Matanzas Province > Varadero
Hotel Class:3.5 star — Hotel Roc Barlovento 3.5*
Number of rooms: 293
Also Known As:
Barlovento Hotel Varadero
Barlovento Cuba
Gran Caribe Club Barlovento
Hotel Barlovento
Barlovento Varadero

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