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Starfish Cuatro Palmas

Avenida 1ra entre 60 y 64, Varadero, Cuba (Formerly Hotel Cuatro Palmas Varadero)
Starfish Cuatro Palmas
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167 reviews from our community

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Traveler rating
    42
    98
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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  • All months
    (167)
  • Mar-May only
    (105)
  • Jun-Aug only
    (38)
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    (24)
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Toronto
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Starfish cuatro palmas Checkin - fairly fast and efficient although we were given a 3rd floor room despite my request for a ground or lower room due to the fact that I was still recovering from recent surgery for a broken hip and stairs were quite difficult. When they saw me walk in with a cane they were quick to... More 

Was this review helpful? Yes
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments. I would like to explain you what it was not told when you bought your pack. All requests except the Room size are ON REQUEST as the hotel cannot guarantee all or many of these, for various reasons. Furthermore, let me say that we are concerned about our customers to the point that... More 

Miami Beach, Florida
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wonderful Hotel. The service are incredible. The staff is highly qualified. My visit was amazing. My family enjoy the quiet and health environment. In the Center to Varadero. Close to the City, Close to shops places, Closes to Discos Dancing. Excellent Food, and excellent drinks. Amazing in all Aspects. The next year will visit again.

Was this review helpful? Yes 2
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments. It is a pride and personal satisfaction read positive comments about the staff, service and everything we can offer in here. It is also a pleasure to share your comments to the entire team of our staff. we hope to see you again with us in the future. best regards More 

Cambridge, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went to cuadro palmas from June 4 th to June 18 th.it was the best.we had an ocean view room.the gentleman that was keeping an eye on everything whose name is German De Pombo was very impressive. I watched him check every meal before opening the buffet and constantly keep an eye on everything. The room was great and the... More 

Was this review helpful? Yes 4
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for yuour comments. It is a peasure and aproud for me to read things and comments like yours. I can assure your that all the staff will be happy knowing your opinion and satisfaction. looking forward to seeing you soon, receive meanwhile our best regards More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Didn't no what to expect as booked this package holiday last minute. We flew from Gatwick with Cuban airlines, although the flight was delayed due to cabin crew arriving late which we later found out is the norm. The flight was one of the best ever, the cabin crew were first class in all aspects of there job. There was... More 

Was this review helpful? Yes
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments. It is really proud for me as the GM of the Hotel to read opinions like yours and a satisfaction for all the staff to know about those. Looking forward to seeing among us in the future, receive our best regards More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I've been here for four times, and I'm waiting for my next vacation to go back!! Everything is perfect here for me and for my wife! Wonderful beach, nice city centre, friendly staff, and the most importanf, 55 Chevy and Amazing classic cars everywhere on the road! More than fabulous! Feeling like back to 50's in America!!!!🏄

Was this review helpful? Yes
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thanks for your comments and happy to know you really enjoy your stay among us. It is nice to know that someone is enjoying the "almendrones" ( the name used in Cuba to refer to this type of car ) like me, so next time we can have a sit on a terrace & enjoy watching passing the cars... see... More 

Barcelona, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hello everyone! As far a as I can see all the comments regarding this hotel are in Spanish which could give you a false conclusion that the resort is focused on spanish speaking customers. But its not like that at all. All the staff at this hotel speaks english and what is more independently of the language in whch you... More 

Was this review helpful? Yes 1
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review
Google Translation

Hola Pareja!!! Muchísismas gracias por vuestros comentarios que se son de corazón y por eso tienen mucho más valor para... More 

Whistler, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed at the Cuatro Palmas many times. We like the location. I am only going to review the improvements we saw between our last stay in November 2014 and April 2015. Full disclosure - I work in the tourism industry and am a stickler for good customer service. MANAGEMENT: In all the times we've stayed at the Cuatro... More 

Was this review helpful? Yes 4
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thnak you very much for your comments. We are happy to hear comments like yours and in such detail, so it helps us to discover what our customers observes and care about certain details that we are improving day by day to guarantee a better service and customer care. These comments help us to continue in this line, with the... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

With this one we have had more than six stays at this wonderful hotel in Varadero and the experience could not have been better as we felt the tremendous improvements the hotel has made mainly in the areas of customer services and restaurants. The food is great, you have all types of choices at the buffet restaurant and the kindness... More 

Was this review helpful? Yes
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments!!!! It is a personal proud and satisfaction to read words like yours about me and the staff of our Hotel. As you know, our main aim is to make our guests enjoy their stay in every way and feel "at home" ... and it is good to know that we have got it... More 

St. Catharines, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed May 20-27 2015. Let me start off this review with the fact this was our 3rd stay at this hotel in the heart of Varadero and we absolutely LOVED our stay. We have always booked an Oceanview room and found the room to be cleaned daily with great AC and lots of hot water, yes... More 

Was this review helpful? Yes 2
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Thank you very much for your comments. All the staff of the Hotel Starfish Cuatro Palmas feel really proud and satisfied reading your opinion. We work everyday trying to improve our Hotel and Services to reach and exceed if possible the expectations of our guests. Looking forward to seeing you again among us, receive our thanks and best regards More 

Novi Sad, Serbia and Montenegro
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed there for 10 nights with 2 of my friends from May 18 to May 28 2015. We knew we didn't go in high ranked hotel but we expected something decent. Our rooms were in central building and were quite fine, except for my friends said they saw a cockroaches in the bathroom in the night. I saw just... More 

Was this review helpful? Yes 1
gm_Starfish4Palmas, Director General at Starfish Cuatro Palmas, responded to this review

Dear Customer. I want to thank your comments concerning to your stay. I can guarantee that all of them will be analyzed with my team in order to implement quality actions that help us to improve our service and thus being able to reach the expectations of our customers. Looking forward to seeing you in the future among us to... More 

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