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Starfish Cuatro Palmas

Avenida 1ra entre 60 y 64, Varadero, Cuba (Formerly Hotel Cuatro Palmas Varadero)
Starfish Cuatro Palmas
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1,113 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ontario
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

To start this was the lowest star hotel we have ever been to, as we usually go to 5* plus ultra all inclusive resorts, but we are not picky people and needed a quick getaway! Def a 3* hotel, the bathrooms in the lobby and near the pool, only had one toilet seat which was very random, but apparently people... More 

Was this review helpful? Yes 3
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Starfish Cuatro Palmas from May 1st to May 10th, 2015 with my 23 year old daughter. I was very skeptical due to the negative reviews but heard rumours that it was improving due to being acquired by Sunwing (formerly owned by Mercure), so I gave it a try due to its excellent location. This resort far... More 

Was this review helpful? Yes 4
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for a week. The staff is extremely unprofessional. The cleaning lady asked if I can give her my speAkers. I understand it's hard for them to get some of these things but that's Ridiculous. About 6 different security guards and the lifeguard had asked/begged me to bring them beers multiple times and we're relentless and would get upset with... More 

Was this review helpful? Yes 4
Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My partner and I stayed at CP and were quite satisfied. We had read other TA reviews and made sure to upgrade to a room in the main building (SEE MAP....hope this helps as you cannot find a CP building layout) with a view of the ocean and the pool, and a large shared patio with two other rooms, but... More 

Was this review helpful? Yes 2
Hamilton, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

~~ We stayed for our 6th time at Starfish Cuatro Palmas ( formerly Mercure Cuatro Palmas). HOTEL- -recently new ownership that is improving service and food. The new manager is David and he is working very diligently to implement the improvements in the areas of service & food. The hotel itself is looking very nice. The Colonial Section was recently... More 

Was this review helpful? Yes 7
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We visited this hotel on April 21st to 28th. When we checked in and saw that we were across the street I was very upset. When I saw the room I was even more devastated. We did change rooms to the other side outside the resort and were ok with that. They didn't provide you with water bottles everyday they... More 

Was this review helpful? Yes 4
Gatineau, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Starfish from April 4th to April 18th 2015. I was here in 2007 for a friends wedding and I have to say bravo to the hotel management, the change to this resort has been nothing short of tremendous. I was told they are trying to get a 4* rating and I'm conviced that they will get... More 

Was this review helpful? Yes 2
Olds, Canada
Contributor
18 reviews 18 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is our second time to Cuba, so we had an idea of what to expect regarding quality. We visited the Cuatro Palmas from April 18th-25th. Our travel times were odd (arriving at 7am and departing at 4am) this is not the hotels fault, however they really do need to work on their check-in policy. We arrived at 7am and... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Do not book execution to Havana. It was a shopping trip. Hardly saw anything. The bus drove through the city. Do no pictures(through window glare/shine). Rude and lazy your guide. An bus keep stalling and rolled downhill backwards. Dangerous!!!! Reliable vehicle should e provided and educated your guide. Better book private tour with local who works at hotel. Staff excellent!... More 

Was this review helpful? Yes 2
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My husband & I were there from April 18th to 25th. Horrible rooms as we changed twice. We didn't know that some rooms were located outside the hotel compound. Our first room was 10 mins walk to the beach. The 1st night we didn't see any security guard outside the building. My husband threw a fit when we checked in... More 

Was this review helpful? Yes 3
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