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Grand Memories Varadero

Km 18 1/2 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Grand Memories Varadero
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238 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Laval, Quebec
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Useful information Currency: You can convert dollars to CUC is at the hotel bank. Rate for CDN was 0.72 (at airport, it was 0.75) and for USA was 0.83 Internet: Every guest receives a card with 1 hour free internet daily . . . can be used in the lobby only. Phones: We had no issues with I-phones but Samsung... More 

Was this review helpful? Yes 17
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We were at Grand Memories Varadero last week and I had no particular expectations from that vacation. It was a great surprise...the place is amazing. The staff is very friendly, rooms are clean, pools and gardens were well maintained..there were no bugs (mosquitoes, etc. ). Would definitely go back :)

Was this review helpful? Yes 5
Level Contributor
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

If you are travelling with small children or toddlers, I don't recommend this hotel. To begin with be careful to not leave your beach towels at the pool or beach because they will charge you to get new ones. It is up to you to constantly have your towels changed. My son who was staying for free since he's a... More 

Was this review helpful? Yes 7
Mississauga, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The resort has three levels of comfort. The 'regular' rooms (lower quality) with buildings numbered in the 10's. Superior rooms are in buildings 20 to 24. Deluxe or Sanctuary (for adults only) are the 30's. We had a Superior room in building 23, third floor - everything was great, especially our room maid Eneida, she was so kind and did... More 

Was this review helpful? Yes 3
Laval, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

We were at Grand Memories July 3 to July 10, 2015. I was very impressed with the resort. I was there two years ago when it was the Riu and I have to say the changes they have made were great. Food was above my expectations, need to say it was really good. The resort was very clean and the... More 

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Montreal, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hello people, I just came back from this trip and would like to share my point of view about this resort. I was as a single parent with 11years old daughter and I tell you that we liked Grand Memories! Thanks to administration and people who gave us service. Everybody are friendly and ready to help us! Room: clean, pretty... More 

Was this review helpful? Yes 8
A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

We went here on our honeymoon and we received a free upgrade to the sanctuary. Our time here was great the staff is excellent and super friendly. The food at the buffet and sit down restaurants were both great. The management was very friendly and close with guests. This is definitely a 5 star resort will definitely will come here... More 

Was this review helpful? Yes 5
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I went to Grand Memories from July 15-22 with my family I found the food good. However, the customer service is terrible they do not tell you the breakfast, lunch and dinner times they expect you to figure it out yourself. They also did not tell my family that if we didn't keep the towels with us at all times... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

we went on july 9th so it was very hot and sunny in varadero. grand memories is not really like a hotel but more like various triplexes spread throughout the resort. the rooms were very clean. beware that there are no toothpaste nor tooth brushed provided in the bathroom. toilet paper is very rough but did the job. there is... More 

Was this review helpful? Yes 3
Alliston, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We took a much needed vacation and booked a surprises varadero, we didn't find out what hotel we were staying until 3 days before we left. However we were very happy with Grand Memories Varadero. The rooms were very nice, very clean and the cleaning staff was great. We just had to ask everyone was willing to help. the service... More 

Was this review helpful? Yes 7
Francisco J R, Director General at Grand Memories Varadero, responded to this review

Dear guest, Thank you for your nice words about our resort and staff, and I am very happy to know that you are coming back, for sure that we will offer you a warmly welcome. Do not hesitate that your comment will be forward to all our staff so they will know that they are doing a good work. Looking... More 

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