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Grand Memories Varadero

Km 18 1/2 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Grand Memories Varadero
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81 reviews from our community

Traveler rating
    4
    24
    18
    23
    12
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20
33
2
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sooke, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

If you don't care that they clean your bathroom without cleaner and start with wiping down the toilet first then proceed to the mirror and sink with the same cloth ... go for it!! On the last day At 7:30am I paid an extra $100 Canadian to keep our room because we had to be out of our room at... More 

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Moncton, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

Stayed in the adult section April 10-17th. After reading countless bad reviews I was extremely nervous about this resort. We were there the week of the transition from Riu to Grand Memories. Stayed in building 33 which is really close to the beach! Spent the whole week at the beach, it was Fantastic!! Food was good not great but I... More 

Was this review helpful? Yes 1
North Bay, Canada
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I am a frequent traveler and have even taught Hospitality and Tourism. This hotel with it's lack of service would be a great example of what NOT to do for my students. Bad service, bad food, bad attitude from the staff/management, all the public bathrooms were always dirty or do not have toilet paper etc. everyday, dirty run down rooms... More 

Was this review helpful? Yes 5
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

What a beautiful resort, very nice and clean....but be prepared to walk a lot ... Staff are very friendly and willing to help , always a smile on their faces when they see us... i don't understand when people mention that food is not good, well to see all what people have in their plate ....no one starve ....there was... More 

Was this review helpful? Yes 2
Toronto, Canada
Reviewer
3 reviews 3 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband an I was there April 14-21, we had a great time and have nothing bad to say about the resort. We stayed in the Adult section (deluxe section), well worth the extra money, we had our own restaurant, pool, private section on the beach and a bar, we did eat at the restaurants and the buffet as well,... More 

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Saint John, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This is a beautiful, well groomed resort, however it didn't take long to realize how overcrowded and understaffed it was.We stayed in the adult deluxe section which, if you are going to stay here, is the only way to go. Our room was kept very clean by our wonderful maid Aixa, who always had a lovely smile and was easy... More 

Was this review helpful? Yes 3
Burlington, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Let me start with that I booked this trip in early March. We went to the RIU in September 2012. Had an amazing time, which is why we wanted to go back. Then received an email on March 31st saying that as of April 1st they would be switching ownership. Kathryn at Burlington Malls Flight Centre claimed she had no... More 

Was this review helpful? Yes 2
Corner Brook, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first trip too Cuba and we selected the riu varadero which by the time we travelled the name changed to grand memories varadero. I have to say I was very nervous after reading all the negative reviews. I am pleased to say that what I read before going wasn't correct. I found the resort to be a... More 

Was this review helpful? Yes 2
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Arrived back home Monday April 20th from a three night stay at the Grand Memories Varadero. I left using Sunwing Vacation, on Friday 17th at 6:10am flight, we took off at 6:30ish after completing some paperwork. Arrived ahead of schedule and then was off to the hotel. At the hotel with Sunwing we got our own separate lineup to check... More 

Was this review helpful? Yes 4
Ingersoll, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

stayed in the Adults (deluxe section) which cost more. It was nice to have a quiet pool to relax at and not hear screaming kids. Rooms weren't anything special. The bed was uncomfortable. Food was better than we expected. The buffets weren't the greatest but the restaurants were decent. The evening entertainment was good. overall we wouldn't stay here again... More 

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