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Grand Memories Varadero

Km 18 1/2 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Grand Memories Varadero
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179 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mississauga, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

This place is amazing ! You will never feel bored as they've got plenty of entertainments supported by staff that are always supportive , friendly, never get tired and have always got a smile on their faces . The buffet is great and the bed rooms are always clean, try the Piña Colada drink it's very tasty .They have daily... More 

Was this review helpful? Yes
Clarenville, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've been to this resort four times in the last four years. Had a great trip each time. Last time was March 2015,still named RIU then. Service was great ,rooms clean ,food good staff friendly.Really no complaints.Going back to Cuba spring 2016 for sure ,maybe fall of 2015.Debating on returning to this resort because we're not sure what its like... More 

Was this review helpful? Yes 4
Toronto, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

New ownership hasn't changed the overall environment of this resort, although it has been only about 3 months since the Memories takeover. Most of the great staff are still here and the facilities are the same. There have been a few tweaks such as menu changes and renaming of bars. The adult section has been improved by allowing registration at... More 

Was this review helpful? Yes 4
1 review
5 of 5 stars Reviewed 4 days ago NEW

I will be brief; we were a group of 16 at the resort in June 2015. The hotel is FANTASTIC !!! Their attentiveness to the clientele is A1. Francesco (Director General at Grand Memories Varadero), Lina and Lionel were always there to ensure that we were happy and well taken care of. THANK YOU !!! The grounds are well kept... More 

Was this review helpful? Yes 7
Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Booked literally 15 hours before leaving to the airport, not expecting much...its Cuba! Big surprise this resort is a diamond in the rough. Recently changed owners this company is ready to impress. Food was exceptional....seriously! The staff was ready to help with everything. No elevators, no problem, walking to the pool is a breeze. It was better than any hotel... More 

Was this review helpful? Yes 8
Francisco J R, Director General at Grand Memories Varadero, responded to this review

Dear Guest, We are really pleased that you choose us in the last minute to spend your holidays with us and I am happy to hear that you enjoyed your stay with us. As you said, we have been running this hotel for not too much time and it is very motivating to hear that our guest are satisfied with... More 

Villeneuve Les Montreal, France
1 review
5 of 5 stars Reviewed 6 days ago NEW

Amazing staff, very nice rooms , Great resort , very good food , Beautiful resort , I cant ask for more :) the resort is very clean, The adults only section is just perfect for couples Thank you again Grand Memories Varadero

Was this review helpful? Yes 6
Francisco J R, Director General at Grand Memories Varadero, responded to this review

Dear Guest, Thank you very much for taking the time to post your opinion about your stay in TripAdvisor, and we will very pleased to welcome you again in the next future. Kind Regards Francisco J. Rodríguez More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

We stayed at Grand Memories Varadero at the end of May and were advised by many, that we should curb our expectations so we wouldn't be disappointed on our trip. There were mixed reviews about the hotel but we took a chance and were so happy that we did. The service was exceptional at all levels; the staff were always... More 

Was this review helpful? Yes 7
Francisco J R, Director General at Grand Memories Varadero, responded to this review

Dear Joan and Lyna, Thank you very much for sharing your experience in our hotel with other travellers and for your nice word about the staff, I will pass them your review so they will know that they are doing a good work. I will be very pleased to welcome you soon again. Kind Regards from our little Paradise Francisco... More 

Montreal, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was there June 13th to 26th and yes this hotel is above Cuban standards by far. I was very upset and nervous, because i booked before checking the reviews that were describing this Hotel as a disaster, but boy oh boy what a pleasant surprise. This was my ninth visit to Cuba, so I’m not new to Cuban standards,... More 

Was this review helpful? Yes 8
Francisco J R, Director General at Grand Memories Varadero, responded to this review

Dear Guest, I am really pleased to read that we have exedeed your expectations about your holidays in Cuba. We will pass all your nice comments to all our staff. As you said, we put all our heart to offer our guest a memorable stay with us and listening them we can improve and go beyond their expectations. We would... More 

Lowbanks, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We went in March and OMG what a vacation. I enjoyed very much. The entertainment in the main pool was amazing and kept us coming back for more everyday.... We had a wonderful time... :) AMAZING TIME HAD

Was this review helpful? Yes 3
Francisco J R, Director General at Grand Memories Varadero, responded to this review

Dear Guest, We are happy to know that you had a great time with us and we will be pleased to receive you again in Grand Memories Varadero. Best Regards Francisco J. Rodríguez More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

I am staying at Grand Memories as I am writing this review. So far the service is exceptional, Ernesto, Danny, Marlon and so many others have been so friendly and helpful. The food is beyond my expectations, the coffee is fabulous! At this point I highly recommend staying here. If you are traveling without kids then spend the extra money... More 

Was this review helpful? Yes 6
Francisco J R, Director General at Grand Memories Varadero, responded to this review

Dear Guest, We thank you for your time spent on your holidays in sharing your opinion about our hotel in TripAdvisor. We are happy to know that you like our food and coffee. I wish you to enjoy the rest of your holidays with us. Best Regards, Francisco J. Rodríguez More 

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