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Grand Memories Varadero

Km 18 1/2 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
Grand Memories Varadero
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243 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Windsor
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

For Cuba it is good, food is ok, actually better than most of the ones we have been to in Cuba. Best rooms for view is the second floor, pool view is close to everything. It is a large resort so be prepared to walk if your not near the pool. It is a three storey walk up, so you... More 

Was this review helpful? Yes 1
Hamilton, Canada
1 review
2 of 5 stars Reviewed yesterday NEW

Just returned from Grand Memories Varadero. This was my first time in Cuba, and I will not be going back. The service at this resort was horrible. Apparently 3 months ago, this resort was the Rui. I had to ask for bath towels in my room, my pool towel was stolen off the terrace of my room- I had a... More 

Was this review helpful? Yes 3
Laval, Quebec
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Useful information Currency: You can convert dollars to CUC is at the hotel bank. Rate for CDN was 0.72 (at airport, it was 0.75) and for USA was 0.83 Internet: Every guest receives a card with 1 hour free internet daily . . . can be used in the lobby only. Phones: We had no issues with I-phones but Samsung... More 

Was this review helpful? Yes 19
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were at Grand Memories Varadero last week and I had no particular expectations from that vacation. It was a great surprise...the place is amazing. The staff is very friendly, rooms are clean, pools and gardens were well maintained..there were no bugs (mosquitoes, etc. ). Would definitely go back :)

Was this review helpful? Yes 6
Level Contributor
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

If you are travelling with small children or toddlers, I don't recommend this hotel. To begin with be careful to not leave your beach towels at the pool or beach because they will charge you to get new ones. It is up to you to constantly have your towels changed. My son who was staying for free since he's a... More 

Was this review helpful? Yes 7
Mississauga, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The resort has three levels of comfort. The 'regular' rooms (lower quality) with buildings numbered in the 10's. Superior rooms are in buildings 20 to 24. Deluxe or Sanctuary (for adults only) are the 30's. We had a Superior room in building 23, third floor - everything was great, especially our room maid Eneida, she was so kind and did... More 

Was this review helpful? Yes 3
Laval, Canada
Level Contributor
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We were at Grand Memories July 3 to July 10, 2015. I was very impressed with the resort. I was there two years ago when it was the Riu and I have to say the changes they have made were great. Food was above my expectations, need to say it was really good. The resort was very clean and the... More 

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Montreal, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hello people, I just came back from this trip and would like to share my point of view about this resort. I was as a single parent with 11years old daughter and I tell you that we liked Grand Memories! Thanks to administration and people who gave us service. Everybody are friendly and ready to help us! Room: clean, pretty... More 

Was this review helpful? Yes 8
A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

We went here on our honeymoon and we received a free upgrade to the sanctuary. Our time here was great the staff is excellent and super friendly. The food at the buffet and sit down restaurants were both great. The management was very friendly and close with guests. This is definitely a 5 star resort will definitely will come here... More 

Was this review helpful? Yes 5
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I went to Grand Memories from July 15-22 with my family I found the food good. However, the customer service is terrible they do not tell you the breakfast, lunch and dinner times they expect you to figure it out yourself. They also did not tell my family that if we didn't keep the towels with us at all times... More 

Was this review helpful? Yes 2
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