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Grand Memories Varadero

Km 18 1/2 Autopista Sur | Parque Natural Punta Hicacos, Varadero 42200, Cuba (Formerly Hotel Riu Varadero)
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336 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
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    (336)
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    (124)
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Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I just got back from a great stay at Grand Memories Varadero. I travelled with my family and we stayed for 10 days. I'm going to touch up the pros and cons in each category. FOOD- The food was really good. The buffet has a really nice selection. If you wait for the omlets in the morning at the cooking... More 

Was this review helpful? Yes 4
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I visited grand memories during the week of august 16 to 23 with a friend of mine. The resort is very big therefore if you don't like walking a lot to get around this is not the resort for you. I got extremely sick the night before leaving the resort so BE CAREFUL OF WHAT YOU EAT. The beach is... More 

Was this review helpful? Yes 4
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We got a surprise upgrade to the adult only section, which was very nice - pool only for adults, service on the beach... very nice! We had previously asked for a king bed but ended up with two twins, which we pushed together. We had to hit the beach quite early if we wanted a beach chair but the ocean... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I visited the Grand Memories Varadero form the 10th To the 17th of august. This is by far the best vacation we have ever taken thanks to the all the staff and amenities at the Grand Memories Varadero. Te check in took less than 2 minutes .our room was superb and very clean. We always had plenty... More 

Was this review helpful? Yes 9
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We went to this resort august 10th to august 17 2015! We loved it! The room was outstanding , clean with plenty of soft towels and the beach was breathtaking! The staff treated us so well, we felt like royalty! The food was amazing and the resort is beautiful! If you are looking for the PERFECT vacation resort, search no... More 

Was this review helpful? Yes 7
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived late in the evening, originally booking the main family section of the resort. We received a free upgrade to the Adults Only Sanctuary. Manuel, the friendly butler took us over to the adult sanctuary where we received a wonderful champagne and fruit welcome by the AMAZING Francisco (the customer relations Manager) and his front lobby staff. Our room... More 

Was this review helpful? Yes 7
Wasaga Beach, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Beach was beautiful. Worst food I have ever had. Restaurants had fishy smell. The food was never hot, everything just tasted off. Several choices of restaurants and all were the same. Several times ran out of certain popular food items. Staff were friendly. Twice in a week we did not get clean towels in our room. Pool water was too... More 

Was this review helpful? Yes 5
Francisco J R, Director General at Grand Memories Varadero, responded to this review

Dear Guest, We are sorry to hear that you did not liked the food, I would like to inform you that we do care about our guest comments and we take noted about yours. Thank you for sharing your opinion about our resort and I hope you give us the chance to welcome you again in our resort. Best Regards... More 

London, United Kingdom
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked this place last minute whilst in Havana. I have never stayed in an all-inclusive hotel before so didn’t know what to expect. We ended up really enjoying our stay – mainly because we got upgraded to the adults only ‘sanctuary’ section. If you don’t have kids with you, and you can afford it, I would definitely recommend staying... More 

Was this review helpful? Yes 3
Francisco J R, Director General at Grand Memories Varadero, responded to this review

Dear Guest, Thank you for your time in sharing your opinion about your stay at our resort with other travellers. We are pleased to hear that you enjoyed your last days in Cuba with us and we apologize again for the bad start. Looking forward to receive you again in a near future. Best Regards Francisco J. Rodríguez More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The rooms were OK, they were cleaned daily but sometimes later in the day and towels changed when left in the tub. We had sean some ants in the room. AC was effective but extrimely loud. The beach was definite highlight of our vacation. it was awesome- the water was very clean and enjoyable. Beach entertainment team was also very... More 

Was this review helpful? Yes 6
St. Catharines, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our service was exceptional, over the top, above and beyond. The beach was beautiful. Food was very good. My husband and I love it there and want to go back. The size of the room was great, well beyond our expectations.

Was this review helpful? Yes 3
Francisco J R, Director General at Grand Memories Varadero, responded to this review

Dear guest, I am really happy to know that your holidays with us were exceptional and that you enjoyed your stay with us. Do not hesitate in contacting us to prepare your next visit. Best Regards Francisco J. Rodríguez More 

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