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Hotel Versalles

Alturas de Versalles km 1/2 | Reparto Versalles, Santiago de Cuba 90700, Cuba
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Hotel Versalles
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1 room 1 guest
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Ranked #5 of 12 Hotels in Santiago de Cuba
A recent review
3 of 5 stars Reviewed July 13, 2015
NoemieRi Longwy, France
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sao Paulo, SP
Level Contributor
3 reviews
1 of 5 stars Reviewed 4 weeks ago

The hotel is ok, The only advantage when compared to "casas particulares" is the pool, the rest is very similar to what you get at the "casas". It is quite far from the city center, you need to take a car to get to the center. We were a group of 6 And we spent 3 nights there, that had... More 

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Longwy, France
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 13, 2015

The room was ok and wide (even if we had some little friends during the night) and the room was clean. The small balcony was really nice to enjoy the freshness of the evenings. Swimming pool is great but you have to like loud music. Breakfast was not the best but still ok.

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Crook, United Kingdom
Level Contributor
96 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed June 14, 2015

We were disappointed to see how far from Santiago de Cuba this hotel is, but that's the only real problem with it. The rooms are large and clean with some hot running water. The food was ok but the bar options are very limited. The lobby bar is too uncomfortable, no fans for cooling so we spent 2 nights on... More 

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Trinidad
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 5, 2015

Very friendly and helpful staff. We arrived very early and they gave us a room just an hour after arrival. Susi took really good care of us, and even made us breakfast for take away, due to our early depart. The location was good, about 30 minutes walking to the city. Nice and clean rooms. The pool needs maintanance.

Review collected in partnership with Galahotels.com

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Susana5588, Director General at Hotel Versalles, responded to this review

Dear Mr Svein Helge, Many thanks for the beautiful words you have used in your review to describe our hotel and services. We hope your recommendation will bring more people to our facility. Our mission will be to convince them you were right. Best wishes, Irene Mayté Chacón Navarro More 

Oak Park, Illinois
Level Contributor
157 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed March 25, 2015

Reasonably clean and comfortable motel located well out of town. Requires a bus or cab ride to get to any restaurants or attractions. Front desk staff were unusually accommodating. Pool area was pretty good. AC worked nicely. Walls are uninsulated brick and you can hear everything that goes on next door or on the walk way outside your door. Toilets... More 

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Susana5588, Director Comercial at Hotel Versalles, responded to this review

Dear Mr. Gstrange8: Thank you so much for your review and opinion about our facility. It is true that the hotel has its years, but we do our best to keep it well appointed, clean and gorgeous. We hope to be your hotel if you come back to Santiago de Cuba. We will do our best to make you have... More 

Amstelveen, The Netherlands
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed March 11, 2015

We stayed here for 2 nights during our tour of Cuba. The place is far away from the city centre, but you have some nice views from the hilltop. We had a good-sized bedroom with beds that were comfortable enough. Ample space to put your stuff down. Nice balcony to watch the sunset from. Bathroom that met our needs. Buffet... More 

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Susana5588, Director General at Hotel Versalles, responded to this review

Dear Mrs. TinekevB. We are sorry if did not meet some of your expectations but we will continue to work hard to please the majority of our guests. We hope to be your hotel if you come back to Santiago de Cuba. We will do our best to make you have a wonderful stay. With regards, Irene Mayté Chacón Navarro More 

1 review
5 of 5 stars Reviewed March 1, 2015

The hilltop location of this hotel gives certain rooms a vantage view of the city. The staff is very friendly and helpful. The rooms and grounds well kept and clean.The included breakfast was abundant and of good quality. The pool area is great. All in all a great place to stay in Santiago, I will go back for sure.

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Susana5588, Director General at Hotel Versalles, responded to this review

Dear Mr. Jean-Yves C: Thanks a lot for your encouraging words. Your appraisals have been very well accepted for all the personnel and a motive of satisfaction and pride. It is a pleasure to know that you were pleased and wish to return again to our hotel. Sincerely, Irene Mayté Chacón Navarro. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 20, 2015

I visited this hotel January 29th, 2015. The hotel is located on a hilltop south of the city center in Santiago de Cuba. The rooms were clean. The staff was excellent. The food was average but good. A visit to the city is possible everyday. I went to the Morrow Castile which is located near this hotel. If you are... More 

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Susana5588, Director Comercial at Hotel Versalles, responded to this review

Dear Hal: Thanks for your nice comments about our pool, our food. Our staff has received your compliments and appreciates your effort to communicate it to others. Thanks for your point of view about the clean rooms and the possibility to go the Morro Castle, from know about the Cuban history. We hope that some day you will come back... More 

Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 1, 2014

I find myself there as with my family in the Hotel Versalles, all the world are so kind. I return to this in December for the fourth time within one year.The hotel is really well located in the center of Santiago and let us have accèes easily in car of taxi. It is a not too big Hotel and it... More 

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Susana5588, General Manager at Hotel Versalles, responded to this review

The General Manager in Cubanacan Versalles Hotel answered to this opinion. Dear Mr. Robidas: Thanks a lot for your encouraging words. Your appraisals have been very well accepted for all the personnel and a motive of satisfaction and pride. It is a pleasure to know that you were pleased and wish to return again to our hotel. We hope that... More 

Oshawa, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed June 1, 2014

I have been to cuba multiple times... and almost all the times I go to santiago... originally I booked at Los corales for 3 weeks may 5th - 26th... about a week an a half in the resort closed so they moved us to hotel Versalles.. the waiters in the kitchen were unbelievably rude. There was zero entertainment. Alot of... More 

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