Officially a 5 star, this is a european 4 star. The best hotel of the many I stayed in Cuba, and apparently the best in Santiago. Not too far from the centre. Good rooms, higher rooms have a great view. Excellent breakfast with music too. Some nice bars but no-one in them! Good service and no complaints

The Melia Santiago is the best of a (frankly undistinguished) bunch of hotels in Cuba's second city and the capital of Cuba's Caribbean coast. Its a tall building, a real landmark in Santiago and visible from afar. Excellent management as one would expect from the Spanish hotel chain Melia. Comfortable rooms, nice lobby bar. There is internet available but only... More

Clean, comfortable, and relaxing - our junior suite had large windows looking out from the 7th floor - even the bathroom had windows above the tub! The staff is very accomodating, the buffet breakfast has so much to choose from and it's in a large, very lovely dining room with live piano (mostly classical, perfect for early morning listening). Our... More

On our 15 day tour of Cuba this hotel was the best hotel we stayed in. Very comfortable rooms; plenty of seating in the restaurant, with piano accompaniment; great choice and good quality food; really efficient shower; good pool/garden area, where there was shade available; efficient, helpful and friendly staff; 2 different happy hours at 2 bars (so you can... More

The finest hotel in Santiago, period. Well managed and caters to the needs of travelers through a great customer service department. We stayed in a junior suite which was just right for us with a nice view of the city. Two very nice outdoor pools surrounded by Palm trees make for a great way to relax before or after spending... More

I have just returned from a 9 day stay at the Melia in Santiago. This was the 4th time I stayed at the hotel and, as with all other stays, it was lovely. The hotel has all the amenities you could need and a warm and welcoming staff. The Royal Service is excellent and there was even internet included with... More

I did a whole tour in Cuba, this was by far the best hotel. The staff is friendly, rooms are spacious and clean, food is good, above average for Cuba. It is the highest building of the city, and there is a superb bar with terrace at the top floor with a nice view over the city of Santiago. It... More

We stayed here for 3 nights on a recent tour of Cuba. Really it is the only hotel in Santiago with the facilities expected and hence it is full of tour groups (my mother had stayed here on her SAGA tour) so yes, it can get a bit busy. The rooms are basic (this is Cuba). Much like a typical... More

Locals refer to the Hotel as the sugar-cane factory due to its unusual architecture, but in reality it is simply an older communist-style build accommodation transitting tourists. Well located with good standard clean rooms (though a little dated and like all Cuban hotels bits and pieces don't work due to a serious lack of spare parts)Restaurants and bars clean and... More