We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Melia Santiago de Cuba

Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Melia Santiago de Cuba
Write a Review

705 reviews from our community

Traveler rating
    242
    326
    105
    26
    6
See reviews for
82
326
52
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (705)
  • Mar-May only
    (232)
  • Jun-Aug only
    (133)
  • Sep-Nov only
    (129)
  • Dec-Feb only
    (211)
All months
1 review
5 of 5 stars Reviewed 2 days ago NEW

I check out in a few hours after spending the last week here in the Melia Santiago with my girlfriend. We really don't want to leave. I have been to over 40 hotels (probably more than 50) on this Island in the past 18 years Including a 1 year stint studying Spanish. I am 38 and have visited every province... More 

Was this review helpful? Yes
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Joshua S: You have touched our hearts with your review. What we firstly can say is thank you. Thank you for all your compliments to the staff, Management; and to your description of your beautiful last stay with us. We would like you to know that for us it is a tremendous pleasure every time you decide to visit... More 

Luxembourg City, Luxembourg
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

A lot of deficiencies in organization (room not ready until 16h00; not an alternative like possibility to have a shower..taking into account that the flight from La Havana takes you there at 9h00!)…and low service: at breakfast you are asked to pay the expresso apart(!). Excellent waiters.

Was this review helpful? Yes 2
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Ultreia19: We are sorry your perception of the hotel was not as expected. Having content guests is our priority and when we do not succeed as in your case it is sad for us. The official check in time in our hotel is 16.00 hours, but most of the guests that arrive in the morning and early afternoon get... More 

Melbourne, Australia
Top Contributor
142 reviews 142 reviews
89 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

We had 2 nights while we visited Santiago de Cuba and found the hotel very good. Staff were helpful and attentive, the restaurant and breakfasts good and the room was well fitted and stylish with a comfortable bed and good a/c. It is obviously trying to deliver 4* international class and achieves that in a number of ways. However no... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Rob W: Thanks a lot for posting your review in this special website. It was nice to read that you felt very good in the hotel and that the staff treated you very well. Thanks for the compliments to the clean room and good air conditioning. We are though sorry you had a hard time with the wifi connection.... More 

Top Contributor
82 reviews 82 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good place, well run. Little expensive for what you get. Nice breakfast however supervisor and employees were arguing in front of us. Same happened with bell person. I guess is Santiageros custom. Anyhow it is not a 5 star hotel for international standards. Is a low 4. I will stay here again. Internet was very slow as in other hotels... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear andres m: Many thanks for your review about your recent stay in facility. The feedback with our guests is very important for the constant improvement of the hotel. We would like to apologize for the inconveniences during the breakfast time and with the bell person. These kinds of behaviours are not approved and they will be analyzed in order... More 

Brooklyn, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our 1-night stay in the Melia was greatly appreciated when our flight to Habana was delayed. It is an impressive hotel. It was the only location in Santiago that I was able to access wifi. Lots of people were in the lobby area checking emails & the like. There is a beautiful art gallery on one of the lower floors.... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Sherry C: We are happy we were for you a very nice surprise for 1-night stay. We appreciate very much you left your comments in this special website and all your recommendations and advices. Thanks for the compliments to the beautiful art gallery and other services like the pool area and La Fontana Italian restaurant. We are pleased to... More 

Princes Risborough, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Unfortunately my husband and I were ill in this hotel, nothing to do with the hotel.They were amazing they got us help of doctors translated for us produced food ordered by the doctors took us to a local clinic. They were truly wonderful, we couldn't have asked for better service. The hotel itself was lovely, clean comfortable. Large rooms and... More 

Was this review helpful? Yes 2
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear GlennHart: It was a real pleasure to help you during your stay. We remember you and appreciate very much you have decided to post this beautiful review about your days in our care. We are very sorry you felt sick but we are sure you will find a new opportunity in the future to visit our city and enjoy... More 

Top Contributor
82 reviews 82 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Modern. Beautiful lobby. Very comfortable rooms. Good restaurants. Very helpful staff. Easy to walk to interesting places and monuments. Easy cab ride to historical center. TIP: lobby wireless is more expensive than using hotel's business center computers--but you have to ask service desk for Spanish keyboard method of typing some symbols. "@" is alt64, "#" is alt35.

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear kiddydoc1: Very nice review and recommendation! Thanks for dedicating part of your time to share with others your experience in Meliá Santiago de Cuba. We are happy to know that in our facility you could enjoy of a wide variety of services, above all the restaurants and the comfortable rooms. We expect your visit very soon. It will be... More 

Brisvegas
Top Contributor
113 reviews 113 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is supposed to be the best hotel in town but it is very dated & in desperate need of a redo. There is Wi-Fi in the lobby which works well. The buffet breakfast is ok but not spectacular. There is a pool & a choice of restaurants in the hotel.

Was this review helpful? Yes 2
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear BeachshackBrisvegas: We are very sorry your perception of our hotel was not as expected. Our everyday work is focused on providing the best service and we try to update all the facilities in order to satisfy our guests’ expectations. Thanks for mentioning the advantages of the wifi service and the availability of a few very good restaurants. We hope... More 

Leicestershire
Top Contributor
72 reviews 72 reviews
38 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has all facilities including (rather expensive) WiFi access. If you take the lift right up to the 15th floor, there are magnificent views right across Santiago. Although it is possible to walk into town from the hotel, it is a very long walk and there is no free shuttle service from the hotel so you need to take... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Fleckney: We are thankful for your review. We appreciate very much your compliments to our Bello Bar located in the 15th floor and we are very happy you enjoyed the magnificent views of the town from there. Thanks as well for mentioning our wifi possibilities at the Lobby and the spacious rooms our guests can enjoy of. Downtown is... More 

Calgary, Canada
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We love the hotel, but the room are old.. If you are going to Santiago for 1 week, i beleive it is better to go somewhere else. Or rent a casa . Everrything is really expensive. Restaurent , drink at the bar. It is more expensive then Canada. I really think it is over price.

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Nadiapage: We appreciate your review. It is nice to hear that you liked the hotel. Concerning your opinion about the prices, we respect it, but we should specify that our prices are consequent to the category of the hotel and our level of service. We hope you visit us in the future. It will be a pleasure to welcome... More 

Questions? Get answers from hotel staff and past guests. Ask a question

400 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (384)
Viewed
Room/suite (46)
Viewed
Hotel & grounds (110)
Viewed
Pool/beach area (41)
Viewed
View from room (27)
Viewed
Dining (13)
Viewed
Bathroom (21)
Viewed
Family/play areas (2)
Viewed
1:14
Videos (1)
Viewed
Other (123)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Dining (4)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities