Very big hotel with bus loads of tourists arriving all the time. It was billed as 5 star by our guide, but I'd say more on the 3/4 star side. Outside the centre so will need a taxi to get in and there isn't really anything in the immediate vicinity. We ate in the buffet style restaurant and found it... More

Take care with food, raw/pink chicken cooked on grill. Bugs/cockroaches on cupboard behind toaster. Old men entertaining their young ladies. Pool good, more shade would make it better. However overall one of the better Cuban hotels!!! Just be careful with food. Good lunch at Italian downstairs and at pool bar. Little way out of city centre Friendly bar/room staff.

I had read about some of the problems with this hotel but we found none of them. The lobby is spacious, the desk people courteous and quick with each request, the entertainment in the bar and in the nightclub was first class, the room clean and functional and everything worked. This hotel was a good choice for our group. The... More

Although my wife and I generally prefer small pensiones and b&b's, sometimes a contemporary hotel is a good choice. This is particularly true in developing countries, which Cuba is. Because of the history of Cuba in the past 50 years, it is fortunate that a modern hotel like this one exists in this beautiful city, Cuba's oldest and most historic.... More

Stayed in for 4 nights and thorougjly enjoyed it. Bit on the edge of city but not a real problem. Rooms are spacious and breakfast quality is OK. Definitely recommended if you plan to be in Santiago, which by the way is so authentic, vivid with music and people

Large imposing building - hotel is part owned by the state and part private (Spanish). Hotel has a modern look and a vast reception area. We had room on the 8th floor with great views of the city and hills behind it. Room was modern with plenty of space and large twin 3/4 sized beds. Large modern flat screen TV... More

The hotel is very striking when you see it in the distance as you drive into Santiago. The architecture is not Cuban to say the least. However, it has more or less every amenity you could want - a bank, restaurant, bar and pool. The food is good although mainly the usual Cuban fare. I found there was always enough... More

This hotel is really very ugly, however, inside it is luxious as you would expect of a 5* hotel. We stayed 3 nights, on arrival our room was not ready, we were given a voucher for a soft drink and took it to the bar and ordered a toasted sandwhich with chips. This took over half on hour to arrive... More

A 5 star modern hotel, the style and quality matches international hotels of its level in other countries. Excellent buffet meals with plenty of choice, although, in line with the star rating, drinks prices are higher than in other hotels in Cuba. Large and well appointed bedrooms and en suites. Just two things to note. The three lifts are insufficient... More