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Melia Santiago de Cuba

Certificate of Excellence
5.0 of 5
Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Melia Santiago de Cuba
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671 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Weymouth, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just returned from a touring holiday in Cuba with my husband, staying at different locations and we must say that the one that came up tops was the Melia in Santiago de Cuba. This is a well laid out hotel with all amenities easily available. The rooms were spacious and clean and the beds were comfortable. The lobby area had... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Frederik John L: Thank you very much for your review. It was very kind of you to make some really nice comments about your stay in our Meliá Santiago de Cuba. We are very happy to know that Yadira Forgas was very professional and that she was able to organize every detail to make your stay more comfortable after... More 

STAFFORDSHIRE
Contributor
18 reviews 18 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfortable rooms with coffee makers good pool with plenty of sun lounger Friendly helpful staff. Buffet food choices to suit most tastes. The fish cooked to order was particularly good. Alternative a la carte restaurants are available at a supplement

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Goingtouring: Thank you for taking the time to share your feedback with us. We are delighted that you enjoyed our well-appointed accommodations and service. It is very pleasant to receive such good remarks about the buffet La Casona and the fresh fish cooked to order. Of course there will always be other options available in our Gourmet, Italian, and... More 

Charlotte Amalie, St. Thomas
Top Contributor
87 reviews 87 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the "best" Santiago has to offer. Built around the late 80's or early 90's, this property shows it's age. Bathrooms need to be remodeled. The bed linens are very cheap. Elevators seem to work when they want. The pillows need an upgrade......but you are in Cuba, so expect this level of experience. The staff is super friendly, the... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Emilio_Eer: Thank you so much for your review and opinion about our facility. It is true that the hotel has its years, but we do our best to keep it well appointed, clean and gorgeous. We are sorry if did not meet some of your expectations but we will continue to work hard to please the majority of our... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a huge tour hotel with modern amenities. Our room was on the 12th floor, which initially delighted us as we thought that it would be quiet. Alas, it was not as we could hear the music from the 14th floor disco. Great views though. The breakfast was very good, except for being shooed out of a “reserved group... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear S P: Thanks for sharing your review. We appreciate every comment and we think they are of great importance for the improving of the hotel and its services. They are all analyzed and we take steps to avoid those issues that cause inconveniences to our guests. We are glad you enjoyed the views from the 12 th floor. We... More 

Rugby, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights - 11/12th March on Cosmos "Viva Cuba" Tour. Above rating should be 3.5. My 'Cuban Standard' Rating 4+ Purpose built tower block, with some Spanish investment, so more European friendly than some. All usual facilities including shops, speciality restaurants, etc: Location - on edge of town centre, near one end of 'high street'. Turn right out of... More 

Was this review helpful? Yes 2
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear ChrisWhite007: Many thanks for sharing such an accurate description of our services. Your advices will be of great help to many people that at present are planning their holidays to Santiago de Cuba. We loved to know that you were pleased with the atmosphere at the Lobby of the hotel as well as with the nice coffee and usual... More 

Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This five-star hotel is exactly that. Big, beautiful rooms with fine service, and an elegant buffet restaurant where you can pick your fish fillets and shrimp and then watch them being fast-grilled (although there are lots of meat choices and many, many salads). The building is high-rise, with great views of the city from the rooms and from the bar... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Philippa S: Many thanks for the beautiful words you have used in your review to describe our hotel and services. We are very happy your stay was pleasant and you enjoyed everything we had to offer: the big and comfortable rooms, the elegant buffet “La Casona”, and the spectacular views for the bar at the top of the hotel.... More 

Newton, Massachusetts
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Milia is part of a European chain with hotels and resorts around the island. The hotel has restaurants, $-$$$, pools, bars, entertainment, rooftop bar and music. Very comfortable - not very Cuban. Across the street, is a "local joint"; outside eating - beer and rum and a limited menu. Very Cuban. The hotel is situated just outside a major retail... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear PapaMateo: We appreciate very much your review. Every piece of advice is accurate and will definitely be welcomed by people planning the perfect trip. We are glad you found our facility very comfortable and expect this wont be your last visit. Hopefully, you will visit us again. It will give us the opportunity to show you all the Cuban... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have been in the Hotel several times, the best thing I found was the nice people working there, they always go an extra mile to help you with your needs, one of the thing that I enjoyed the most was having a sort of pizza party with my sons and daughter at the patio, we really had a good... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Luis B: Your review is a wonderful gift you have made to us. Thanks for taking part of your precious time to share your memorable moments in our hotel. We appreciate very much everyone’s opinion. We are growing and gaining more and more credibility thanks to our guests’ comments and recommendations. We hope you will pay us a visit... More 

Gloucester, United Kingdom
Top Contributor
61 reviews 61 reviews
34 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel whilst travelling through Cuba. The outside of this hotel isn't very inviting but step inside and it has a really nice lobby area with plenty of seating. There is also a nice bar here. It is in a good location for the centre of town. Our room was very nice clean and comfortable, however, the... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Yvonne W: First of all thank you for your nice compliments to the hotel Lobby and to the good location that we have. We are very sorry about the bathrooms and they will definitely be updated. It was very nice to read that your room was comfortable and that the staff was helpful and nice. Very good you could... More 

Buderim, Australia
Top Contributor
575 reviews 575 reviews
63 hotel reviews
337 helpful votes 337 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This place prided itself on the 5 star rating but due to a number of things it isn't namely 1. the safe didn't work and had the incorrect instructions apparently, the shower went from hot to cold at any time so you got burnt sometimes and there was no mini bar or ironing board. Welcome to Cuban 5 star. Anyhow... More 

Was this review helpful? Yes 2
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Olie293: W are very sorry your impressions of the hotel were not satisfactory regarding some aspects. We truly apologize for the inconveniences that you have mentioned and we can assure you this is not what really identifies us. We are focus on the comfort of our guests are very upset when they leave the hotel with a perception like... More 

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