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All 13 Santiago de Cuba hotels

Melia Santiago de Cuba

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3.0 of 5 Hotel   |   Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Hotel amenities
Melia Santiago de Cuba
Ranked #1 of 13 Hotels in Santiago de Cuba
Certificate of Excellence 2014
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535 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Large hotel, nor all that far from town, you can walk there from the bus stop in the town (20 minutes). I didn't know what to expect in Cuba, given the strict regime under which these poor people have to live. Anyhow this view can best be described as a modern western hotel at good rates. Large rooms, great swimming... More

Was this review helpful? Yes 2
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Peter R: Thanks for your comments. We are glad you could enjoy your stay in our facility, which for us is pure satisfaction. Our hotel is located only two kilometers away from town, which is appreciated by most of our guests, taking into account the peaceful and beautiful environment, together with all the places around to be visited. Thanks... More

Paramaribo, Paramaribo, Suriname
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2014

Excellent service, friendly staff, good meals. There were however several short power outages of the public grid which were somewhat uncomfortable, especially when we were watching world cup soccer matches held in Brasil. But other than that I would recommend Melia to everyone visiting Santiago de Cuba.

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Gerold M: We are grateful for your review and at the same time we are glad your opinion of our hotel is the best. Regarding the electricity problems we offer you our sincere apologies. It was a punctual issue that was addressed and everything is perfectly well now. Thanks for your compliments to our service and nice meals. We... More

Basel, Switzerland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 16, 2014

Nice spaceous Junior Suite and bathroom less than 2km from the town center. Rich breakfast buffet with moderate food quality. Three restaurants on the site in addition to the buffet restaurant. The Gourmet and the italian style restaurant serve a wide selection of good quality Food. Nice pool with happy hour and a great roothtop terrace for Cocktails. Unfortunately no... More

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 3
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Jürg Andreas G: We are very happy you could enjoy in our facility of a really nice stay. Thanks for sharing your experience with other Tripadvisor followers providing advices and comments related to the restaurants and bars visited and their food quality. We are pleased your Junior Suite was spacious and nice. Concerning the wifi service our guests from... More

Cheltenham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

Very flexible and helpful staff. When we turned up very early 9 am, obviously hot and bothered, nothing was a problem, a really nice room was found for us, even when we asked for a late checkout that was no problem. We really enjoyed our stay in a haven away from the carnival, which was easily accessible from the hotel.... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Geoff C: Thanks for leaving such positive review of your stay in our facility. We are very happy to know that you had a really nice stay and we were able to fulfill your expectations. Regarding the check in process we have the policy of providing the rooms to our guests at their arrival whenever possible. Most of them,... More

Toronto, Canada
Top Contributor
170 reviews 170 reviews
125 hotel reviews
341 helpful votes 341 helpful votes
3 of 5 stars Reviewed August 2, 2014

My wife and I stayed for 2 weeks in a standard double with breakfast included. We have been to Cuba many times so we have comparisons. As a base for exploration in this part of Cuba, the Melia was just average. Positives: - maids and lobby bar staff were friendly and courteous - good pizza restaurant - decent happy hour... More

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ Travelglobe: Thanks for sharing with the Tripadvisor friends details of your stay in our hotel. Independently of other methods to obtain our guests point of view, this page is a great tool for hotel managements to determine the weak and the strong points of our enterprises, paying a special attention to those aspects that need to be improved. It... More

toronto canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

During my stay in Santiago I was going to Melina Santiago to change money WiFi service only place available in Santiago and the restaurant for Italian food, soft music and mojito, good location every thing is found under one roof, quiet neighborhood.

Was this review helpful? Yes 4
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Kris26: We are very grateful with your comments and we are very glad you came to enjoy the services our hotel offers. We have tried to place all the services the clients could need during a trip in our instances to make their stay comfortable, including the Wifi connection, which is, so important for the clients nowadays. Thank you... More

Amsterdam, The Netherlands
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 17, 2014

Situated in a quiet neighbourhood somewhat far from the historic centre. The rooms were spacious, clean with nice panorama view and need some repair/udate. The elevators are very slow. Beakfast buffet with champagne! Paid wi- fi only in the reception area. The internet access was horrible so I did un upgrade to the 9th floor but in the end it... More

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Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear GiseleRoosLaDiosa: Thank you for your comments, fortunately, you did spend a good time in our hotel and our rooms, but we were not able to make the difference with the wifi connection. We can assure you that the Management is working hardly to improve this service, taking into account it is the only wifi internet access point in the... More

Athens, Greece
Top Contributor
291 reviews 291 reviews
47 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed July 6, 2014

Situated in a quiet neighbourhood somewhat far fro the historic centre, even though we had a car we should park it far from the historic centre and walk. But you need to walk a lot to learn Santiago de Cuba, a very very interesting city!The hotel was big and modern not the kind we really like but our travel agent... More

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Jimtraj: We are very happy to know you have found our city very interesting. Its historical and cultural places are indeed a treasure to be appreciated and promoted. Thanks for your compliments to our hotel, specially your comments related to the room, to the view you could profit of, and to the bathroom with everything you could need. Concerning... More

Tokyo, Japan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 16, 2014

Ones in a year my travel route takes me to Santiago de Cuba, again and again there is only one hotel where I am staying, its the Melia Santiago de Cuba. Unless you are on a tigth budget or you dislike a big hotel I would recommend almost everyone to stay at this place. Its simply the best place at... More

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear RainerG525: Your comments are music to our ears and we thank you for that. Although, we have designed every part of the hotel for all likes, groups or individuals, our best premise is the humankind. Our workers make the difference in the hotel and we are sure you have experienced that. Your best employee already knows you are very... More

Miami, Florida
Top Contributor
108 reviews 108 reviews
58 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed June 14, 2014

This striking, and to some, downright ugly, hotel is located some ten minutes from the city centre in a safe but somewhat decrepit middle class neighbourhood. The facilities are excellent and rooms are large with up-to-date bathrooms, some with jacuzzi bathtubs. Upkeep is spotty and needs some repairs, but by Cuban standards its not too bad. The pool area is... More

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Mmbcross: We would like to thank you for your kind review. It is always a pleasure to receive positive comments related to our services, but most of all the ones related to our staff, their friendliness and efficiency. Our hotel is located in a residential area with a remarkable concentration of historical, architectonic and urban values. Our guests enjoy... More

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Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Melia Santiago de Cuba 3*
Number of rooms: 302
Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia

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