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Melia Santiago de Cuba

Certificate of Excellence
Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Melia Santiago de Cuba
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658 reviews from our community

Traveler rating
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    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

This five-star hotel is exactly that. Big, beautiful rooms with fine service, and an elegant buffet restaurant where you can pick your fish fillets and shrimp and then watch them being fast-grilled (although there are lots of meat choices and many, many salads). The building is high-rise, with great views of the city from the rooms and from the bar... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I have been in the Hotel several times, the best thing I found was the nice people working there, they always go an extra mile to help you with your needs, one of the thing that I enjoyed the most was having a sort of pizza party with my sons and daughter at the patio, we really had a good... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Luis B: Your review is a wonderful gift you have made to us. Thanks for taking part of your precious time to share your memorable moments in our hotel. We appreciate very much everyone’s opinion. We are growing and gaining more and more credibility thanks to our guests’ comments and recommendations. We hope you will pay us a visit... More 

Gloucester, United Kingdom
Top Contributor
61 reviews 61 reviews
34 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel whilst travelling through Cuba. The outside of this hotel isn't very inviting but step inside and it has a really nice lobby area with plenty of seating. There is also a nice bar here. It is in a good location for the centre of town. Our room was very nice clean and comfortable, however, the... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Yvonne W: First of all thank you for your nice compliments to the hotel Lobby and to the good location that we have. We are very sorry about the bathrooms and they will definitely be updated. It was very nice to read that your room was comfortable and that the staff was helpful and nice. Very good you could... More 

Buderim, Australia
Top Contributor
575 reviews 575 reviews
63 hotel reviews
333 helpful votes 333 helpful votes
4 of 5 stars Reviewed 1 week ago

This place prided itself on the 5 star rating but due to a number of things it isn't namely 1. the safe didn't work and had the incorrect instructions apparently, the shower went from hot to cold at any time so you got burnt sometimes and there was no mini bar or ironing board. Welcome to Cuban 5 star. Anyhow... More 

Was this review helpful? Yes 2
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Olie293: W are very sorry your impressions of the hotel were not satisfactory regarding some aspects. We truly apologize for the inconveniences that you have mentioned and we can assure you this is not what really identifies us. We are focus on the comfort of our guests are very upset when they leave the hotel with a perception like... More 

San Antonio, Texas
Top Contributor
80 reviews 80 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spacewise the grounds, room, dining area, etc., are all "Texas"-size = quite large. Yes, there is some walking involved in this hotel but it is beautiful inside and out (do remind yourself, though, that you are in Cuba. Undoubtedly they are trying hard to make the best of what is available - money and material). We did not get the... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Fahrvergnuegte: Many thanks for posting your comments in this special website. It is wonderful to know that you enjoyed the view from the Bello Bar of the hotel. This is in fact one of those special places that make a difference and that provides a marvellous sense of peace. We are very sorry you did not get to operate... More 

Haifa, Israel
Top Contributor
66 reviews 66 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

rather modern hotel, with spacious well maintained rooms. relatively long way from car download to entrance, which is not convenient when it rains. breakfast variety is for every taste. waiting for elevators is a little bit too long. staff co-operative in arranging a free late checkout. the italian restaurant in the hotel entrance served distasteful cold food, and waiter argued... More 

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Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear ehud f: We appreciate you have decided to write about Meliá Santiago Hotel. Every opinion is a valuable source of information that we use to work out every detail and improve our services. We are very sorry the food at the Italian restaurant did not meet your expectations but hope you will give us a second opportunity to make... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Best breakfast we got in all of Cuba, the dinner was good to and there is a pianist playing during all meals. Employees where service minded, nice and helpful. Hotel is modern and very clean, plus the view is great. Everything worked and the room was very quite. The hotel is a little outside the center of the city, but... More 

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Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Emilie L: We are so happy you left your point of view of our hotel right here in Tripadvisor, the best website to plan the perfect trip. We are glad we could meet your expectations and your punctuation is wonderful. We will continue to improve all you have mentioned and are very positive every year Meliá Santiago will be... More 

Brisbane, Australia
Top Contributor
58 reviews 58 reviews
56 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A very comfortable hotel but unfortunately it is not close to the main attractions. The area around the hotel is very dark at night and the bar over the road is a hangout for some of the local prostitutes - but I did hear the beer was cheap there. My room was very spacious, clean and comfortable; and it was... More 

Was this review helpful? Yes 2
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Jane W: Thank you very much for your review. It is very nice to read that you liked your room and that you found it very comfortable. Thanks as well for your compliments to the wide variety of food at breakfast buffet in La Casona restaurant. We are sorry about the lifts. They are busy at certain moments in... More 

Nottingham, United Kingdom
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Seeing the high rise building I expected bog standard stuff. The hotel was bright and fresh, my room was very good and very clean. The food was good and plentiful, the staff polite and helpful. The entertainment in the nightclub was exceptional particularly Dariella and Adrian. Their dancing was fantastic and a pleasure to watch and ought to reach a... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear 186356Verychoosy: Simply brilliant is your review! We are very happy to have gained such positive opinion from you and we will particularly congratulate Dariella and Adrian for their excellent job. They will be pleased to know that you remembered them and that you left your compliments in this website. We hope you come back in the coming future to... More 

Chapel Hill, North Carolina
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While staying at the comfortable Melia in Santiago, we enjoyed, at breakfast, the lovely music of Pedro Spengler (in fact, we just played one of his CDs.) A talented young musician. We enjoyed breakfast at the Melia (omelettes cooked to order) and great mojitos by the poolside bar. A short walk to a market and the Bolivian monument. Plus a... More 

Was this review helpful? Yes 2
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear patsy914: We would like to thank you for having published on TripAdvisor your comments about your stay among us. It is very important for our daily performance to receive your valuable opinion, thank you very much for letting us know. It is significant you to know we have taken notes about all details you mentioned in your review. We... More 

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