We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Melia Santiago de Cuba

Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Hotel amenities
Melia Santiago de Cuba
Book on
TripAdvisor
Trusted partner. We work with Cancelon to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Ranked #1 of 12 Hotels in Santiago de Cuba
A recent review
3 of 5 stars reviewed 3 days ago
Melba S San Juan, Puerto Rico
Add Photo Write a Review

740 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    253
    344
    109
    28
    6
See reviews for
84
341
54
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (740)
  • Mar-May only
    (233)
  • Jun-Aug only
    (167)
  • Sep-Nov only
    (129)
  • Dec-Feb only
    (211)
All months
San Juan, Puerto Rico
Level Contributor
16 reviews
3 of 5 stars Reviewed 3 days ago NEW

Location was excellent, the room was average, but the bathroom shower would run from very hot to cold without warning. Wifi would work but very slow and only in the lobby. The breakfast had a wide variaty. They a have an excellent italian restaurant. The weather was very hot. Really hot

Was this review helpful? Yes
Vermont, USA
Level Contributor
79 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Melia has a very spacious lobby and bar, with a baby grand piano. Two swimming pools and a kiddie pool offer a place to cool off, and there are several restaurants to choose from. The buffet dinner offers a large assortment of meats, fish, vegetables, breads and salads and has a "grill to order" section with several types of... More 

Was this review helpful? Yes
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear vermontTeacher44: It is a great pleasure to read your review. It is wonderful to hear that you had an amazing time in Meliá Santiago de Cuba. We should say we are very thankful for your kind words and hope this is not the only time that you will stay with us. It was very nice you enjoyed of a... More 

Numansdorp, Zuid-Holland, Netherlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Melia Santiago the Cuba earnes the four stars without doubt. Clean, spacey, friendly personnel and a wide range of services, except WiFi. Perfect bedding with clean linen. The cafe in the lobby is an excellent place for a meet and greet.

Was this review helpful? Yes
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Hessel B: We are very happy your stay in our care was so satisfactory. Many thanks for your compliments and recommendation. Concerning our personnel we appreciate you noticed how we care for our guests and the best compensation is your satisfaction through a review like this. We expect to see you around really soon. The WI-FI is working in... More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great Hotel! Beautiful building that towers above most of the rest of the city. The cafe in the lobby which is open all night serves great drinks and usually has an awesome piano player or singer. The lobby is big and spacious and they offer Wi-Fi in 2 hour increments . My only complaint was the rampant prostitution that was... More 

Was this review helpful? Yes
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Wes L: We are thankful for your review and appreciate your comments. Every experience of our guests is an opportunity to improve our services. We are pleased to read you consider us the best hotel in the city and are very happy you enjoyed the piano in the Lobby of the hotel as well as the WI-FI service. We... More 

London, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After one night spent in a horrible, noisy room at the 2-only star hotel Colon in the, very beautiful otherwise, Camaguey, I could rest for 3 nights at the Melia Santiago de Cuba. I received very good service from the reception staff, especially Norge being very helpful, responding prompt/quick to my demands (such as changing the room from a noisy... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Aurelia293: Many thanks for your excellent comments about our hotel. It has been a great pleasure to read that Norge, at the reception desk, and the staff in general, were so helpful and made your stay so special. We appreciate you decided to post your comments in this unique website, which so many people check before or during their... More 

Chevy Chase, Maryland
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed June 22, 2015

Melia Santiago de Cuba Hotel The Melia Santiago Hotel is located in a tall building on the outskirts of the historic center of the World Heritage city of Santiago, one of the most historic in Cuba. The hotel is modern, with a large lobby and a connecting annex with pool, restaurants, and a few limited shops. There is a spacious... More 

Was this review helpful? Yes 2
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Strathcool: We are thankful for your review and very glad you loved our hotel and enjoyed our facility. We appreciate very much your recommendations to the coming guests and expect to have you back here with us really soon. Our guests’ feedback is vital to the improvement of our services. That is why we pay so close attention to... More 

Ebbw Vale, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 20, 2015

We stayed here for 2 nights in June 2015 as part of a tour of eastern Cuba. Compared to other hotels we had stayed in, this was the most modern - comparable to European standards. The lobby is large with plenty of comfortable seating, some water features and a piano bar / cocktail bar. The staff were welcoming and friendly... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Ronni21: Thank you so much for your description of the hotel and most of its services. It is a great pleasure to know that you enjoyed of a really nice stay and that you would be delighted to come back and visit us again. We appreciate as well the compliments to the workers with their positive attitude to the... More 

Beersheba, Israel
Level Contributor
83 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed June 16, 2015

A good and modern hotel, with the professional management of Melia Spain group. What can you expect more? The rooms are nice and big and the food is good on Cuban standard. The surrounding is not friendly like in most Cuba. Some shops under the hotel including a good money change, A pizza and some travel agencies. next to the... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Gaimike: We appreciate very much you lovely comments about our facility in this outstanding website. Thanks for sharing your experience and for posting good pieces of advice for the people that are planning to visit us. We expect your visit very soon and hope many people will feel encourage to come and to enjoy of our hotel. Best regards,... More 

London, England
Level Contributor
111 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed June 10, 2015

Not the "real" Cuba, of course. A chain hotel that could be found in most parts of the world. However, maybe that puts it above the standard of a lot of Cuba hotels. Clean, convenient , good rooms . Oh: and reasonably good wifi - a rarity in Cuba!

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear yanhLondon_England: We appreciate very much your review. Thanks for recommending us and for mentioning some of the good services you enjoyed in our facility. We expect you to visit us really soon. Our website offers the best prices online and The Level is a wonderful option to enjoy a superior quality service. Best regards, Oscar Frederik Andersen Stahl More 

Sequim, Washington
Level Contributor
234 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
4 of 5 stars Reviewed June 8, 2015

Stayed with a group at Melia Hotel in Santiago de Cuba. Room on the 10th floor was clean and the buffet meals were okay, especially for Cuba. There were lots of staff to assist. Spanish built building was modern with a large atrium with plenty of room to lounge around. As a rule of thumb reducing the star rating of... More 

Was this review helpful? Yes
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear ronvoyage: Thanks a lot for your positive review about your recent stay in our facility. The hotel management and staff appreciate your opinion and expect you to come very soon. We are very pleased to know that you found your room very clean and that the buffet meals were quite nice. One more time thanks for your recommendations, for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

415 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (399)
Viewed
Dining (14)
Viewed
Pool/beach area (44)
Viewed
Hotel & grounds (111)
Viewed
Bathroom (21)
Viewed
View from room (28)
Viewed
Room/suite (46)
Viewed
Family/play areas (2)
Viewed
1:14
Videos (1)
Viewed
Other (132)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Dining (4)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Santiago de Cuba
0.0 mi away
The Westin Dawn Beach Resort & Spa, St. Maarten
0.0 mi away
Princess Heights Hotel
Princess Heights Hotel
#2 of 7 in Oyster Pond
4.5 of 5 stars 517 reviews
0.0 mi away
Ottley's Plantation Inn
Ottley's Plantation Inn
#1 of 6 in Basseterre
4.5 of 5 stars 386 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Punta Blanca Golf & Beach Resort
0.0 mi away
Las Cuevas Beach Lodge
Las Cuevas Beach Lodge
#1 of 1 in Las Cuevas
3.5 of 5 stars 43 reviews
0.0 mi away
One On Marlin
One On Marlin
#10 of 44 in Providenciales
5.0 of 5 stars 89 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay