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All 13 Santiago de Cuba hotels

Melia Santiago de Cuba

4.5 of 5 Hotel   |   Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Hotel amenities
Melia Santiago de Cuba
Certificate of Excellence 2013
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472 people have reviewed this hotel

Traveler rating
    170
    219
    59
    19
    5
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59
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Newbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

Good rooms and facilities. Breakfast was poor. I found the Italian restaurant in the evening ok. Best thing for me was Nora a cuban singer who brought the bar to life. Well worth going to the hotel to hear her.

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Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Roger A.: First of all we would like to thank you for taking part of your time to share your experiences in Meliá Santiago de Cuba with the rest of the Tripadvisor followers. We appreciate your words to praise the Nora’s presentations. Actually we have a wide catalogue of talented artists from varied manifestations in different formats. Recently we... More

uk
Contributor
19 reviews 19 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We arrived at the hotel after driving 400k from Holguin along the coast road - an awesome "must do" trip. Rooms OK, we only used the breakfast joint which was passable. Frankly the place was a bit pricey at E130/night but it came with free secure parking - a definite plus. As normal in Cuba the staff were all giving... More

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Stoke-on-Trent, United Kingdom
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am really unsure how to rate this hotel. In Cuban terms the rooms were bigger than we had been used to, the restaurants had a much wider choice of food etc. BUT we were in Cuba and this hotel could be anywhere. The wide choice of food was let down by the quality and for dinner and breakfast the... More

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Mr. Visaman1: It was very kind of you to let us know your perception of our hotel and services. It is always a pleasure to have our guests’ feedback even though sometimes it is not as positive as we expect. However we respect all points of view and though it is very difficult to please every one, we do... More

Stockton-on-Tees, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Arrived later than desirable which seemed to be the theme of all of our Cosmos Archers tour stops bar one, {when the Hotel sent us away for an hour, till 16:45, as the roome were not ready}. Delays due to waiting for our welcome drink and the 28 person, Small?? party tour was eventually handed the key cards. First impressions... More

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Mr. David H.: We appreciate your review, to which we have provided a careful attention and all our interest. Every single detail counts and gives us a clue of how our guests are seeing us and where to focus in order to achieve better results. We apologize, if in a general sense, your expectations were not fulfilled as expected.... More

Arboleas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived at the Melia Santiago at about 22.30, tired and disorientated but we soon recovered after two Havana Rum and lemon gasiosa´s. We received a warm welcome from the reception staff, there was live music playing in the bar & some of the waitresses were moving to the music. When we got to our room it was nicely furnished... More

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Mr. ArboleasBobby: Thank you for taking some time to share your experience about your stay. It is, really, rewarding to start in the Meliá Santiago de Cuba Hotel enjoying the flavor of the Cuban music that we offer our clients every night. It is, also, very good to hear you had plenty of time to enjoy our rooms and... More

McDonough, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent facilities, great staff, wonderful ambiance. The Royal Service on the 9 floor is wonderful. It's the second time I had the opportunity to stay there and the experience gets better every time.

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Mr. Ruben T.: It is an honour for the Meliá Santiago de Cuba staff and management to have gained, first a client now a friend. Thank you for choosing our hotel some day to experience our premises and its services. In fact, you gave us the chance to take care of you with all the benefits the Royal Service... More

Carson City, Nevada, United States
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Melia Santiago is a very nice Cuban hotel, fairly modern, and with great views from its hilltop location. It's large with many rooms on 12(?) stories. It serves a couple hundred people breakfast each morning at a large buffet. Nice pastries, made to order omelets and eggs, and a great selection of fresh fruit. I enjoy eyed live piano... More

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Mr. Craig S.: What a wonderful review!!! Thank you, for taking some time to let many people know that near our hotel we have some interesting places to enjoy and to visit. You are very satisfied about our services, especially, breakfast at the Buffet Restaurant and we are glad because we do try hard to make our clients feel... More

Vancouver, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We arrived from the west coast in the middle of the night having flown into Holguin on the north shore and then travelled another 3 hours over the mountains and down into Santiago de Cuba. It took the receptionist 1 hr. and 40 minutes to find a junior suite for us for the four nights we were staying. And yes... More

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Mr. Envisionary: Thank you because you have shared your review about our Hotel Meliá Santiago de Cuba and that means time, so we appreciate that. We are very sorry you had to wait longer than normal for your room, but we would like to point out that this was a punctual situation very far from our every day way... More

Nottingham, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a good European quality hotel with all the facilities and service you'd expect - but - it's out of the centre and there's nowhere to walk nearby. Rooms are good, what you'd expect, and the buffet meals are extensive.

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Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Charles_and_Susan, We are so much grateful you have taken time to write a review of the Meliá Santiago after your stay with us. We are aware that we are only 2 km way from downtown and, especially, we have some interesting and entertaining sites near the hotel, we are sure you will have time to visit them next time... More

Paris, France
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went to this hotel in particular condition. I was completely sick in a casa, so we had to go to see the doctor of this hotel, and then we decided to stay here " nights because the doctor was here and the hygienic conditions were far better than as the case we were. The doctor is an extraordinary woman;... More

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Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Elise C.: Thank you. Your words and gratitude are very rewarding. You must have an idea of how happy we feel for this review in which, you are expressing and sharing one important moment that we had to help you recover and to share with you the best of our services, also, to show you how much we care... More

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Additional Information about Melia Santiago de Cuba

Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Melia Santiago De Cuba Hotel
Santiago De Cuba Melia
Melia Santiago De Cuba
Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 hotels in Santiago de Cuba
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melia Santiago de Cuba 4.5*

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