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All 13 Santiago de Cuba hotels »

Melia Santiago de Cuba

3.0 of 5
Avenue de las Americas y Calle M, Santiago de Cuba, Cuba
Hotel amenities
Melia Santiago de Cuba
4.0 of 5 stars 184 Reviews
May 24, 2012 -
Tayportfife
May 15, 2012 -
schnorb
 
 
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184 reviews from our community

What travelers say about this hotel
  • Very good(6)
  • Happy Hour(5)
  • Great view(4)
  • Roof terrace(3)
  • Pool bar(3)
Traveler rating
    71
    80
    23
    7
    3
Only show reviews for Family (21) | Couples (87) | Business (11)
Date Rating
Dundee, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 24, 2012

Probably the best big hotel we stayed in while touring Cuba. Rooms, food etc all OK. Liked the magician in the evening entertainment.

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
May 29, 2012

Dear Mr. /Mrs. Thanks for your comments. We are pleased to hear that you enjoyed you stay in our hotel and our city. It is as well rewarding to hear you had a great time with the magician during the recreation activities. We would be pleased if you decide to visit us again. In that case do not doubt to... More

birmingham
Senior Contributor
25 reviews 25 reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed May 15, 2012
1
person found this review helpful

Officially a 5 star, this is a european 4 star. The best hotel of the many I stayed in Cuba, and apparently the best in Santiago. Not too far from the centre. Good rooms, higher rooms have a great view. Excellent breakfast with music too. Some nice bars but no-one in them! Good service and no complaints

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
May 21, 2012

Dear Mr. / Mrs: We appreciate very much your comments and hope to have the pleasure of a future visit to our facility. As you very well remark we have a great variety in our buffet breakfast while the pianist plays the lyrics of outstanding Cuban and international composers. The terrace, at the end of the restaurant, is as well... More

Melbourne Australia
Senior Contributor
28 reviews 28 reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 4, 2012
3
people found this review helpful

The Melia Santiago is the best of a (frankly undistinguished) bunch of hotels in Cuba's second city and the capital of Cuba's Caribbean coast. Its a tall building, a real landmark in Santiago and visible from afar. Excellent management as one would expect from the Spanish hotel chain Melia. Comfortable rooms, nice lobby bar. There is internet available but only... More

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See 4 more reviews by MelbourneOztraveller for Santiago de Cuba
Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
May 8, 2012

Dear Mr./Mrs. We appreciate very much your words to describe our city and our hotel. Santiago de Cuba is definitely worth to visit. There are interesting historical and cultural places and the people are friendly and special. However, the best places to relax after the different tours that you have mentioned are our pools, Lobby or any of our comfortable... More

New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 26, 2012
4
people found this review helpful

Clean, comfortable, and relaxing - our junior suite had large windows looking out from the 7th floor - even the bathroom had windows above the tub! The staff is very accomodating, the buffet breakfast has so much to choose from and it's in a large, very lovely dining room with live piano (mostly classical, perfect for early morning listening). Our... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
May 8, 2012

Dear Mr./ Mrs. Delightful way to describe our services! Many thanks for your kind words and we are the ones who feel pleased to have provided such an excellent attention. You have, then, our commitment to keep the same line we have followed until the moment, always listening very carefully to our clients’ suggestions and comments. We will be looking... More

North West England
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 15, 2012
4
people found this review helpful

On our 15 day tour of Cuba this hotel was the best hotel we stayed in. Very comfortable rooms; plenty of seating in the restaurant, with piano accompaniment; great choice and good quality food; really efficient shower; good pool/garden area, where there was shade available; efficient, helpful and friendly staff; 2 different happy hours at 2 bars (so you can... More

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Winnipeg, Canada
2 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 10, 2012
4
people found this review helpful

The finest hotel in Santiago, period. Well managed and caters to the needs of travelers through a great customer service department. We stayed in a junior suite which was just right for us with a nice view of the city. Two very nice outdoor pools surrounded by Palm trees make for a great way to relax before or after spending... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
April 12, 2012

Dear Mr. / Mrs. Thanks for your recommendation and nice words to describe our services. It seems we have gained one more friend and it is a tremendous satisfaction for the whole team. We will work harder not to disappoint people like you who believe in us and hope you can come back again very soon. The pool area of... More

Sherwood Park, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2012
2
people found this review helpful

I have just returned from a 9 day stay at the Melia in Santiago. This was the 4th time I stayed at the hotel and, as with all other stays, it was lovely. The hotel has all the amenities you could need and a warm and welcoming staff. The Royal Service is excellent and there was even internet included with... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
April 12, 2012

Dear Mr. / Mrs. We appreciate very much your kind words of compliment. They have been received with joy by the management and the staff. Your opinion for us is extremely important due to the number of times that you have stayed in our hotel. We are thankful for your preference and it is a great challenge to go ahead... More

Kortrijk
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 5, 2012
3
people found this review helpful

I did a whole tour in Cuba, this was by far the best hotel. The staff is friendly, rooms are spacious and clean, food is good, above average for Cuba. It is the highest building of the city, and there is a superb bar with terrace at the top floor with a nice view over the city of Santiago. It... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
April 7, 2012

Dear Mr. / Mrs. It was a pleasure to read your comments, mostly because we felt that you had a great time in our facility which is the most important thing for us. It is true that this is the only place in town with internet wireless service, but we also have internet access in most of the rooms of... More

London, United Kingdom
Top Contributor
55 reviews 55 reviews
Reviews in 41 cities Reviews in 41 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 4, 2012
5
people found this review helpful

We stayed here for 3 nights on a recent tour of Cuba. Really it is the only hotel in Santiago with the facilities expected and hence it is full of tour groups (my mother had stayed here on her SAGA tour) so yes, it can get a bit busy. The rooms are basic (this is Cuba). Much like a typical... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
April 7, 2012

Dear Mr. / Mrs. There are phrases in your text that are really pleasant to hear specially coming from one of our guests. Cataloguing our pool area as “the most enjoyable in a city hotel”, the Italian restaurant as the “Best Restaurant in Cuba” and our staff as “delightful” is a great honour for us and the best reward to... More

Essex Boy
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 31, 2012
2
people found this review helpful

Locals refer to the Hotel as the sugar-cane factory due to its unusual architecture, but in reality it is simply an older communist-style build accommodation transitting tourists. Well located with good standard clean rooms (though a little dated and like all Cuban hotels bits and pieces don't work due to a serious lack of spare parts)Restaurants and bars clean and... More

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Ignacio Morcillo, Director General at Melia Santiago de Cuba, responded to this review
April 3, 2012

Dear Mr. / Mrs. Thanks for your recommendation. With a great location and comfort our hotel stands out for its clean rooms, friendly personal and excellent food choice as you have previously mentioned. The fact that our hotel looks like a sugar-cane factory is not by chance. It was the intention of the artist to pay honour to the sugar... More

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Additional Information about Melia Santiago de Cuba

  • Santiago De Cuba Melia
Address: Avenue de las Americas y Calle M, Santiago de Cuba, Cuba
Price Range: PLN: $

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