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All 13 Santiago de Cuba hotels

Melia Santiago de Cuba

4.0 of 5 Hotel   |   Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
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Melia Santiago de Cuba
Ranked #1 of 13 hotels in Santiago de Cuba
Certificate of Excellence 2014
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511 people have reviewed this hotel

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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toronto canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

During my stay in Santiago I was going to Melina Santiago to change money WiFi service only place available in Santiago and the restaurant for Italian food, soft music and mojito, good location every thing is found under one roof, quiet neighborhood.

Was this review helpful? Yes 2
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Kris26: We are very grateful with your comments and we are very glad you came to enjoy the services our hotel offers. We have tried to place all the services the clients could need during a trip in our instances to make their stay comfortable, including the Wifi connection, which is, so important for the clients nowadays. Thank you... More

Amsterdam, The Netherlands
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Situated in a quiet neighbourhood somewhat far from the historic centre. The rooms were spacious, clean with nice panorama view and need some repair/udate. The elevators are very slow. Beakfast buffet with champagne! Paid wi- fi only in the reception area. The internet access was horrible so I did un upgrade to the 9th floor but in the end it... More

Was this review helpful? Yes
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear GiseleRoosLaDiosa: Thank you for your comments, fortunately, you did spend a good time in our hotel and our rooms, but we were not able to make the difference with the wifi connection. We can assure you that the Management is working hardly to improve this service, taking into account it is the only wifi internet access point in the... More

Athens, Greece
Top Contributor
263 reviews 263 reviews
42 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Situated in a quiet neighbourhood somewhat far fro the historic centre, even though we had a car we should park it far from the historic centre and walk. But you need to walk a lot to learn Santiago de Cuba, a very very interesting city!The hotel was big and modern not the kind we really like but our travel agent... More

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Jimtraj: We are very happy to know you have found our city very interesting. Its historical and cultural places are indeed a treasure to be appreciated and promoted. Thanks for your compliments to our hotel, specially your comments related to the room, to the view you could profit of, and to the bathroom with everything you could need. Concerning... More

Tokyo, Japan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 16, 2014

Ones in a year my travel route takes me to Santiago de Cuba, again and again there is only one hotel where I am staying, its the Melia Santiago de Cuba. Unless you are on a tigth budget or you dislike a big hotel I would recommend almost everyone to stay at this place. Its simply the best place at... More

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear RainerG525: Your comments are music to our ears and we thank you for that. Although, we have designed every part of the hotel for all likes, groups or individuals, our best premise is the humankind. Our workers make the difference in the hotel and we are sure you have experienced that. Your best employee already knows you are very... More

Miami, Florida
Top Contributor
108 reviews 108 reviews
58 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed June 14, 2014

This striking, and to some, downright ugly, hotel is located some ten minutes from the city centre in a safe but somewhat decrepit middle class neighbourhood. The facilities are excellent and rooms are large with up-to-date bathrooms, some with jacuzzi bathtubs. Upkeep is spotty and needs some repairs, but by Cuban standards its not too bad. The pool area is... More

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Mmbcross: We would like to thank you for your kind review. It is always a pleasure to receive positive comments related to our services, but most of all the ones related to our staff, their friendliness and efficiency. Our hotel is located in a residential area with a remarkable concentration of historical, architectonic and urban values. Our guests enjoy... More

Toronto,
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 11, 2014

We stayed at the Melia for one week at the beginning of June. Although the hotel doesn't quite live up to the luxury of the pictures on their website, it was clean and comfortable. It could use a bit of updating and redecorating, but, to be fair, they did apparently suffer some damage from hurricane Sandy. However the best feature... More

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Flaneusecanada: We should first say “thousand thanks for your compliments to our staff”. It is an honour for us to receive such kind of rewarding comments and are very happy you could enjoy your trip to Santiago de Cuba to the fullest. It was indeed a hard situation you faced with your mail provider, but luckily, we could all... More

Stafford, Great Britain
Top Contributor
229 reviews 229 reviews
59 hotel reviews
177 helpful votes 177 helpful votes
5 of 5 stars Reviewed June 7, 2014

Staying in another (much inferior, but much less expensive) local hotel, my Cuban friends and myself decided to try the evening buffet meal for CUC$21 per person, excluding drinks. What a tremendous experience! The vast selection of foods available meant that every choice was possible, and our drinks were served by the first class waitress Rosario, who was very friendly... More

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear WilliamRead: We feel great to read every one of your words to praise our service and food. It is awesome we were part of one of your best experiences in Santiago de Cuba, and we are hoping it will be the beginning of a long lasting friendship. It is absolutely lovely to hear Rosario made your night, and she... More

Norwich, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 5, 2014

I stayed three nights at this hotel as part of a holiday group, my impression throughout stay was of total satisfaction with comfort and quality of service received, though true I was away from hotel for much of time during stay on optional excursions, I did however find the facilities available and entertainment plus quality of food etc very satisfactory,... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Michel L: We are more than happy you ended up very satisfied after you stay in our hotel. It is a great pleasure you are going to recommend us to anyone visiting Santiago de Cuba city. We hope you will come back very shortly. In the meantime, we will do our best to improve our services and keep our... More

Istanbul, Turkey
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed June 1, 2014

clean, nice pool and a pool bar, a good restaurant but not close to city center. 16:00 happy hour at pool bar but that does not mean that you'll get a %50 percent discount. you'll pay the same and must take 2 of the same drink :) you need to take a cab for 19 usd one way. and wen... More

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Rengin K: We appreciate very much your review. Thanks for your comments related to our pool area. This is one of those spaces that our clients love the most due to the nice environment surrounded by palm trees and beautiful gardens. Concerning the Happy Hour, it is exactly as you refer. The offer includes two drinks per the price... More

Coventry, United Kingdom
Top Contributor
369 reviews 369 reviews
45 hotel reviews
192 helpful votes 192 helpful votes
4 of 5 stars Reviewed May 30, 2014

As part of a two week tour of Cuba we stayed in a variety of hotels ,though this one wasn't colonial or typical Cuban I did enjoy my two night stay .We were on the sixth floor and had very good views over Santiago De Cuba . Our friend wasn't feeling very well and the hotel allowed her to check... More

Was this review helpful? Yes 2
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Mary38677: Thanks for your kind review. We are happy your stay with us was as expected and hope you keep us in your memories for a long time. It was our pleasure to have contributed to your friend satisfaction. Our intention all the time is to treat all our guests in such special way that they never forget their... More

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Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Santiago de Cuba 4*
Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
302

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