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Melia Santiago de Cuba

Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
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Melia Santiago de Cuba
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893 Reviews from our TripAdvisor Community

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Seattle, Washington
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Huge property with several swimming pools and restaurants... One of the largest buffets we have ever been to for breakfast and dinner. Rooms were nice also. Only negative is they charged for a hit and miss Wi-Fi.

Helpful?
Thank Bobbybaby2
Weymouth, United Kingdom
Level Contributor
178 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Not quite knowing what to expect on our first trip to Santiago, the Melia came as a really positive surprise. It is in surprisingly good condition for a hotel that is around 25 years old. Our rooms and fittings were very clean, tidy and totally up-together. We were on the 5th floor and consequently had a good panoramic view out... More 

Helpful?
Thank PeterMac29
Pensacola, Florida
1 review
4 of 5 stars Reviewed 3 days ago NEW

The room was clean and comfortable, breakfast buffet was extensive, happy hour on the patio was a pleasure,music in the top floor bar was delightful, staff was friendly and money was easy to exchange.

Review collected in partnership with this hotel

Helpful?
Thank 151jean
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear 151jean: Many thanks for your review. We are happy you had a good time in our facility. It is great to hear that the room was clean and comfortable. We hope you have found enough reasons to come back in the coming future. Our staff will always be ready to make you feel very welcome. Kind regards, Oscar Frederik... More 

Bloomington, Indiana
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Traveled to Santiago with a group from Indianapolis. Stayed at the Melia for 4 nights in October. Nice modern hotel. Good food (both buffet and smaller "theme" restaurants). I particularly enjoyed an early morning "breakfast" of coffee-con-leche and croissants outside in the small coffee cafe downstairs (I am definitely not a breakfast buffet person). This is a modern hotel and... More 

Helpful?
Thank debandjim3201
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear debandjim3201: Many thanks for posting your comments about your recent stay in Meliá Santiago. It seems you had a nice time in our hotel and that makes us feel very pleased. We are happy you enjoyed of the nice ambiance at the Lobby Bar during the mornings while having breakfast. This is a nice and quiet place to get... More 

Cheshunt, Hertfordshire
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel on our recent visit to Santiago De Cuba between Christmas and New Year. Although we loved our time in Santiago we left the hotel feeling disappointed with the overall experience when compared with the cost. On arrival check in was very slow, when we finally finished the receptionist realised that as we were booked on... More 

Helpful?
1 Thank JojoCC
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear JojoCC: We are very sorry to hear your experience in Meliá Santiago was not the best one. It is really sad when we are not able to meet our guests’ expectations but we do hope you could give us a second chance to make it better. There is absolutely no excuse for some of the issues your have pointed... More 

Southend
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice clean hotel in the centre of Santiago. Rooms clean and well maintained and bureau de change on site which was an added bonus - good rates. This was definately one of the better hotels that we encountered on our tour of Cuba, so would therefore have no qualms in recommending.

Helpful?
1 Thank clive h
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear clive h We appreciate your feedback and review. It sounds like you had an enjoyable overall stay in Melia Santiago de Cuba, it makes us very happy and it will be a pleasure to pass your comments along our staff.. We hope to welcome you back soon. Best regards, Oscar Frederik Andersen Stahl More 

Kassel
Level Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Melia Santiago de Cuba is located about 2.5 km from the historical centre of Santiago de Cuba and is indeed the best hotel we encountered during our Cuba round trip. However it has no charme and is far from an international 5* hotel standard, however the prices do meet international 5* level. All in all the hotel had the... More 

Helpful?
2 Thank Anastasia1805
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Anastasia1805 We are sorry that you had a disappointing stay with us and that you were not provided all required information in our Hotel. At Melia Hotel International we always aim to ensure that every guest has an outstanding experience with guest satisfaction being our primary goal. It was our pleasure to have you here and we certainly hope... More 

Miami, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The Melia is the best hotel in Santiago! The only reason I did not rate it excellent is because the shower presented some challenges with regard to maintaining consistent water temperature. It had excellent pressure but would go from very hot to very cold and back again without warning to the point that you could almost get burned. Other than... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Ron M
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Ron M: In the first place thanks for having stayed at our Meliá Santiago de Cuba. It was a pleasure and honor to have you and your family around. Thanks as well for mentioning that our hotel is the best in Santiago. We are very happy this was your perception and hope this will be your hotel in the... More 

Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

On a tour through Cuba stayed a few nights in the Melia Santiago de Cuba hotel. Whilst not possessing the charm of some of the old Hotels this large international hotel had excellent service, good large rooms, decent restaurants and easy taxi access into the city. The staff were excellent and the stay was a good one.

Review collected in partnership with this hotel

Helpful?
1 Thank k_kehtarnavaz
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear k_kehtarnavaz: It is a great pleasure to know that your stay in our hotel was very nice. We appreciate you have posted your review and hope you visit us some other time in the coming future. We are very pleased to know that our staff was very kind and professional.The hospitable Santiago will be waiting for you. Kind regards,... More 

Winnipeg, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Pros: Great oasis in the city - near the beautiful neighbourhood of Vista Alegre. Short cab ride from Parque Cespedes and walking distance from Plaza de Marti. $10 cab fare from airport. Hotel is clean, with modern design. Bank located on premises. Reception (Fernando), PR (Yadira) and maid service (Nuria on 7th Flr) are excellent. Breakfast buffet is good, with... More 

Helpful?
1 Thank santiagodeb
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear santiagodeb: It is always a pleasure to have your feedback. We are very happy to hear that you enjoyed so much your stay in our hotel and that some of our workers did an excellent job with you and were attentive to your needs. Thanks for your positive comments related the cleanliness of the hotel and the great quality... More 

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Amenities