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Melia Santiago de Cuba

Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Melia Santiago de Cuba
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chevy Chase, Maryland
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

Melia Santiago de Cuba Hotel The Melia Santiago Hotel is located in a tall building on the outskirts of the historic center of the World Heritage city of Santiago, one of the most historic in Cuba. The hotel is modern, with a large lobby and a connecting annex with pool, restaurants, and a few limited shops. There is a spacious... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Strathcool: We are thankful for your review and very glad you loved our hotel and enjoyed our facility. We appreciate very much your recommendations to the coming guests and expect to have you back here with us really soon. Our guests’ feedback is vital to the improvement of our services. That is why we pay so close attention to... More 

Ebbw Vale, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights in June 2015 as part of a tour of eastern Cuba. Compared to other hotels we had stayed in, this was the most modern - comparable to European standards. The lobby is large with plenty of comfortable seating, some water features and a piano bar / cocktail bar. The staff were welcoming and friendly... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Ronni21: Thank you so much for your description of the hotel and most of its services. It is a great pleasure to know that you enjoyed of a really nice stay and that you would be delighted to come back and visit us again. We appreciate as well the compliments to the workers with their positive attitude to the... More 

Beersheba, Israel
Level Contributor
82 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A good and modern hotel, with the professional management of Melia Spain group. What can you expect more? The rooms are nice and big and the food is good on Cuban standard. The surrounding is not friendly like in most Cuba. Some shops under the hotel including a good money change, A pizza and some travel agencies. next to the... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Gaimike: We appreciate very much you lovely comments about our facility in this outstanding website. Thanks for sharing your experience and for posting good pieces of advice for the people that are planning to visit us. We expect your visit very soon and hope many people will feel encourage to come and to enjoy of our hotel. Best regards,... More 

London, England
Level Contributor
111 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not the "real" Cuba, of course. A chain hotel that could be found in most parts of the world. However, maybe that puts it above the standard of a lot of Cuba hotels. Clean, convenient , good rooms . Oh: and reasonably good wifi - a rarity in Cuba!

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear yanhLondon_England: We appreciate very much your review. Thanks for recommending us and for mentioning some of the good services you enjoyed in our facility. We expect you to visit us really soon. Our website offers the best prices online and The Level is a wonderful option to enjoy a superior quality service. Best regards, Oscar Frederik Andersen Stahl More 

Sequim, Washington
Level Contributor
232 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed with a group at Melia Hotel in Santiago de Cuba. Room on the 10th floor was clean and the buffet meals were okay, especially for Cuba. There were lots of staff to assist. Spanish built building was modern with a large atrium with plenty of room to lounge around. As a rule of thumb reducing the star rating of... More 

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Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear ronvoyage: Thanks a lot for your positive review about your recent stay in our facility. The hotel management and staff appreciate your opinion and expect you to come very soon. We are very pleased to know that you found your room very clean and that the buffet meals were quite nice. One more time thanks for your recommendations, for... More 

Australia
Level Contributor
91 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent 3 weeks in Cuba and stayed in 7 different hotels and I would rate this as the least favourite. Although not really old it is well out of Santiago and just souless and in desperate need of refurbishment. The rooms are a good size and bathroom was fine but a bit cramped. Worst thing about it is the... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear baysidegirl55: Thank you for taking the time to review our Hotel. We really appreciate all guests’ feedback. We were sorry to hear that there had been several elements you were not completely satisfied with during your stay. We respect your perception but we would like to point out that there is much soul in our workers hospitality, in the... More 

tauruscuba
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Visited this hotel again from May 14th to 17th 2015,,,as i always do every time i visit this property,upon check in i got myself upgraded to a junior suite on the Level floor..at 33 cuc pp per night,,it has its perks..free unlimited internet,which is getting faster,,although very slow to western standards,(,Melia Cohiba has it faster),,a free bottle of white rum... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear tauruscuba: First of all we would like to thank you for your choosing our hotel every time you visit our city. However, we are very sorry you were not satisfied during your recent stay. The level is a great choice for guests that are looking for a really special service and we feel we did not achieve this on... More 

Toronto, Canada
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This review is overdue but thought I would share some points about this hotel. It was a great value considering we had one week accomodation and a return flight for less than a grand each. Initally we wanted to backpack through Cuba and use this hotel as a base but we found this Santiago to be charming and an interesting... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear weddingblissnow: We are thankful for your review and are very happy to know you experienced the real Cuba while staying in our hotel. We appreciate your positive comments related to the rooms and to the pool area. Concerning the wifi, we suggest you to try our The Level service the next time you visit us. There are lots of... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2015

I check out in a few hours after spending the last week here in the Melia Santiago with my girlfriend. We really don't want to leave. I have been to over 40 hotels (probably more than 50) on this Island in the past 18 years Including a 1 year stint studying Spanish. I am 38 and have visited every province... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Joshua S: You have touched our hearts with your review. What we firstly can say is thank you. Thank you for all your compliments to the staff, Management; and to your description of your beautiful last stay with us. We would like you to know that for us it is a tremendous pleasure every time you decide to visit... More 

Luxembourg City, Luxembourg
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 26, 2015

A lot of deficiencies in organization (room not ready until 16h00; not an alternative like possibility to have a shower..taking into account that the flight from La Havana takes you there at 9h00!)…and low service: at breakfast you are asked to pay the expresso apart(!). Excellent waiters.

Was this review helpful? Yes 2
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Ultreia19: We are sorry your perception of the hotel was not as expected. Having content guests is our priority and when we do not succeed as in your case it is sad for us. The official check in time in our hotel is 16.00 hours, but most of the guests that arrive in the morning and early afternoon get... More 

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