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Melia Santiago de Cuba

Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
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1 room 1 guest
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Melia Santiago de Cuba
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767 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oklahoma City, Oklahoma
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

A good hotel for your stay in Santiago. It is showing its age but the staff are extremely helpful and willing to accommodate. Good restaurants with good food available here also. Plenty of transportation available to get you around town quickly.

Was this review helpful? Yes
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Exhibition_Guy: Thanks for your review. It is a great pleasure to know that you enjoyed your stay in our hotel. We feel very happy you could notice how helpful and accommodating our staff is. The people from Santiago are very kind and our guests are very polite to recognize it. We appreciate your comments about the good quality of... More 

London, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This is a 3-4 Star Smoking Hotel for European Standards as it needs a good renovation (particularly our bathroom) but is definitely the best available in Santiago. It is located 2km away from the centre (plaza Cespedes) with great city views being the highest building in Santiago. It is a resourt-hotel and therefore has a lot of services such as... More 

Was this review helpful? Yes 2
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear AlexandraEvirano: Thanks for your review about your recent stay in our facility. It is very nice to know that you enjoyed the beautiful views of the city from our building and that you found very useful the different services of the hotel. Your suggestions are very welcomed and we appreciate you have shared them. Our guests are the main... More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Good spacious accommodation.Ninth floor for business travellers. Junior suite upgrade is worth the money.Food a challenge hasn't changed in years but impossible to find better in Santiago. Need to get rid of the cats that fend for food in patio restaurant. Staff very friendly.Swimming pool area good for relaxing.wifi available $12 for two hours but Google blocks download from server... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Mr. / Ms: We would like to thank you for you for your nice review. We are very happy to hear that your experience in our The Level service was satisfactory and that you loved your Junior Suite. We are sorry about the issues that you have described you did not like. We will continue to improve all the... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in the Melia Santiago de Cuba during a tour of the island. A very comfortable hotel that is a landmark in the town. The surrounding district, whilst I found it safe, is such a contrast. Two sides of Cuba, tourist and locals. A very good base for exploring the town. Service was excellent. Make sure you go to the... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Willpower128: We appreciate very much your review. Thanks for sharing your positive point of view of our facility with everyone. Your suggestion to visit our bar located in the 15th floor is quite accurate. This is a magical place where you can enjoy not only the view, but the best Cuban cocktails served by a professional staff. One more... More 

Llandudno, United Kingdom
Level Contributor
116 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Visited Santiago for the Carnival weekend and stayed here for 2 nights. Very impressive exterior and , for strangers to the city, the hotel is easy to find especially if travelling by car- just at the end of the "motorway". City centre is 2/3 kl away, and cheap local taxis available just round the corner. free parking is provided. Hotel... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear MikeLinda23 On behalf of management and Staff from Melia Santiago de Cuba Hotel we would like to thank you for sharing your feedback with us. We are absolutely sorry to hear that you were not completely pleased with your visit to Melia Santiago de Cuba Hotel, and that we were not able satisfied all your expectations. Your feedback will... More 

Puerto Rico
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If you are in Santiago looking for WiFi or Internet service don’t go there. First of all they said that the communication can be slow but is functional and you need to read a Warning Sing before to buy one “card” of $12.00 CUC because they are not going to refund your money. So you trust on the lady that... More 

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Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear David77752 Thank you for taking the time to share your feedback with us. It is extremely valuable to us, as we strive to improve with each and every stay. Please accept our sincerest apologies for the inconvenience you experienced during your stay. Be advised that management will be discussing your review with the appropriate team members and taking action.... More 

Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I never give 1 star, but this hotel came close. More of that later. The hotel was relatively modern (for Cuba), rooms fine, cocktails good and plentiful. Pool area was good. However the food was so so. Until I had chicken. Yes you have guessed it. When I say under cooked I mean raw! When I told staff they shrugged... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Mhred Thank you very much for your comments. Our entire team is always available to provide excellent service to our customers; unfortunately we found that on this occasion we have failed. We deeply regret that your stay (because of food) was not entirely satisfactory, and would be grateful if you could give us the opportunity to change the opinion... More 

Toronto, Ontario, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I always stop by Melia Santiago for money change, breakfast and swimming. I love the location and the service taxi plenty and wifi. This is my sixth visit to Santiago ill say Melia Santiago the best ill go again.

Was this review helpful? Yes 3
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Dharma K, It is gratifying to know that people like you who use our services and keep good impressions and pleasant memories everytime they come. We will work always thinking about customers and their satisfaction. Everytime, you return to Santiago de Cuba never mind to pass by to enjoy our hotel services, perhaps, you wil have some time to... More 

San Juan, Puerto Rico
Level Contributor
24 reviews
3 hotel reviews
3 of 5 stars Reviewed July 26, 2015

Location was excellent, the room was average, but the bathroom shower would run from very hot to cold without warning. Wifi would work but very slow and only in the lobby. The breakfast had a wide variaty. They a have an excellent italian restaurant. The weather was very hot. Really hot

Was this review helpful? Yes
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Mrs. Melba S, We are very grateful you took some time to share your opinions about your stay at our hotel during the Caribbean Festival. We can see you could experience the temperature that Santiago de Cuba offers while we celebrate together with some Caribbean countries every July. We appreciate that you enjoyed breakfast at the Buffet Restaurant and... More 

Vermont, USA
Level Contributor
85 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed July 13, 2015

The Melia has a very spacious lobby and bar, with a baby grand piano. Two swimming pools and a kiddie pool offer a place to cool off, and there are several restaurants to choose from. The buffet dinner offers a large assortment of meats, fish, vegetables, breads and salads and has a "grill to order" section with several types of... More 

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear vermontTeacher44: It is a great pleasure to read your review. It is wonderful to hear that you had an amazing time in Meliá Santiago de Cuba. We should say we are very thankful for your kind words and hope this is not the only time that you will stay with us. It was very nice you enjoyed of a... More 

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