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All 13 Santiago de Cuba hotels

Melia Santiago de Cuba

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3.0 of 5 Hotel   |   Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Hotel amenities
Melia Santiago de Cuba
Ranked #1 of 13 Hotels in Santiago de Cuba
Certificate of Excellence 2014
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547 reviews from our community

Traveler rating
    198
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    74
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colborne, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel several times, always pleased. My last visit July 21-28, 2014 was disappointing. The general exterior appearance is looking run-down in need of paint, except where two sides were painted as Cuba' and China's president were on a day visit (which caused the guests much inconvenience). The glass roof over the lobby still was leaking in rain... More

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Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Terry S: We are deeply sorry we were not able to meet your expectations during your last visit to our hotel, mostly because we noticed you were a repeat guest and wanted your stay to be very special. Regarding the different concerns that you stated during your stay we consider that they all received our entire attention and interest.... More

Bath, United Kingdom
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

|this was a nice hotel, with a nice pool. Good poolside cocktails and food. Staff helpful and friendly. Rooms good and clean with nice bathroom and hot water. Not far from town and you only need to step out to enjoy the american cars. Ask the car directly for a price as they are not as expensive as you think... More

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear H E: Thanks for your nice comments about our pool and our food. Our staff has received your compliments and appreciates your effort to communicate it to others. Thanks as well for pointing out the clean rooms and the possibility to get a nice ride to the center by just stepping out of the building. We hope that some... More

Columbia, South Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

While one of Cuba's premier hotels, it is really just average. The rooms are very clean and the service is good. The breakfast buffet is adequate. The Italian Cafe had the best food/selections. The hotel is in a very good location. Unfortunately there did seem to be a few "interesting couples" at the hotel. Great entertainment nightly at the bar.

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Gayle R: We would like to thank you for your review. It was very nice to hear that you found our rooms very clean, that the service was good, and that the entertainment at the bar was awesome. Thanks as well for mentioning the exquisite food selection at our Italian restaurant and the excellent location of our hotel. We... More

Melbourne, Australia
Senior Contributor
46 reviews 46 reviews
43 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Large hotel, nor all that far from town, you can walk there from the bus stop in the town (20 minutes). I didn't know what to expect in Cuba, given the strict regime under which these poor people have to live. Anyhow this view can best be described as a modern western hotel at good rates. Large rooms, great swimming... More

Was this review helpful? Yes 2
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Peter R: Thanks for your comments. We are glad you could enjoy your stay in our facility, which for us is pure satisfaction. Our hotel is located only two kilometers away from town, which is appreciated by most of our guests, taking into account the peaceful and beautiful environment, together with all the places around to be visited. Thanks... More

Paramaribo, Paramaribo, Suriname
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 19, 2014

Excellent service, friendly staff, good meals. There were however several short power outages of the public grid which were somewhat uncomfortable, especially when we were watching world cup soccer matches held in Brasil. But other than that I would recommend Melia to everyone visiting Santiago de Cuba.

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Gerold M: We are grateful for your review and at the same time we are glad your opinion of our hotel is the best. Regarding the electricity problems we offer you our sincere apologies. It was a punctual issue that was addressed and everything is perfectly well now. Thanks for your compliments to our service and nice meals. We... More

Basel, Switzerland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 16, 2014

Nice spaceous Junior Suite and bathroom less than 2km from the town center. Rich breakfast buffet with moderate food quality. Three restaurants on the site in addition to the buffet restaurant. The Gourmet and the italian style restaurant serve a wide selection of good quality Food. Nice pool with happy hour and a great roothtop terrace for Cocktails. Unfortunately no... More

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 3
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Jürg Andreas G: We are very happy you could enjoy in our facility of a really nice stay. Thanks for sharing your experience with other Tripadvisor followers providing advices and comments related to the restaurants and bars visited and their food quality. We are pleased your Junior Suite was spacious and nice. Concerning the wifi service our guests from... More

Cheltenham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 13, 2014

Very flexible and helpful staff. When we turned up very early 9 am, obviously hot and bothered, nothing was a problem, a really nice room was found for us, even when we asked for a late checkout that was no problem. We really enjoyed our stay in a haven away from the carnival, which was easily accessible from the hotel.... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Geoff C: Thanks for leaving such positive review of your stay in our facility. We are very happy to know that you had a really nice stay and we were able to fulfill your expectations. Regarding the check in process we have the policy of providing the rooms to our guests at their arrival whenever possible. Most of them,... More

Toronto, Canada
Top Contributor
170 reviews 170 reviews
125 hotel reviews
345 helpful votes 345 helpful votes
3 of 5 stars Reviewed August 2, 2014

My wife and I stayed for 2 weeks in a standard double with breakfast included. We have been to Cuba many times so we have comparisons. As a base for exploration in this part of Cuba, the Melia was just average. Positives: - maids and lobby bar staff were friendly and courteous - good pizza restaurant - decent happy hour... More

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ Travelglobe: Thanks for sharing with the Tripadvisor friends details of your stay in our hotel. Independently of other methods to obtain our guests point of view, this page is a great tool for hotel managements to determine the weak and the strong points of our enterprises, paying a special attention to those aspects that need to be improved. It... More

toronto canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

During my stay in Santiago I was going to Melina Santiago to change money WiFi service only place available in Santiago and the restaurant for Italian food, soft music and mojito, good location every thing is found under one roof, quiet neighborhood.

Was this review helpful? Yes 4
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Kris26: We are very grateful with your comments and we are very glad you came to enjoy the services our hotel offers. We have tried to place all the services the clients could need during a trip in our instances to make their stay comfortable, including the Wifi connection, which is, so important for the clients nowadays. Thank you... More

Amsterdam, The Netherlands
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 17, 2014

Situated in a quiet neighbourhood somewhat far from the historic centre. The rooms were spacious, clean with nice panorama view and need some repair/udate. The elevators are very slow. Beakfast buffet with champagne! Paid wi- fi only in the reception area. The internet access was horrible so I did un upgrade to the 9th floor but in the end it... More

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Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear GiseleRoosLaDiosa: Thank you for your comments, fortunately, you did spend a good time in our hotel and our rooms, but we were not able to make the difference with the wifi connection. We can assure you that the Management is working hardly to improve this service, taking into account it is the only wifi internet access point in the... More

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Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Melia Santiago de Cuba 3*
Number of rooms: 302
Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia

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