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Melia Santiago de Cuba

Certificate of Excellence
Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Melia Santiago de Cuba
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632 reviews from our community

Traveler rating
    226
    285
    90
    26
    5
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77
283
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plymouth, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed 2 nights as part of an organised tour of Cuba. The hotel is high rise, modern and well outside the city centre. Nothing to do near the hotel. Bars and pools good. Staff helpful. Wifi only in lobby and was intermittent. No stairs (except for the locked fire escape), one escalator out of 2 not working and long waits... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Paul E: Thanks for your review. As we have read we have noticed there have been issues that did not allow your stay to be as expected. We are very sorry for that because we are always trying to give more than what our guests really expect. We are happy you liked the hotel structure and our staff assisted... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Every year we stay at this wonderful hotel! This year we stayed for four weeks of pleasure. Unbelievable how well the staff take care of us. Our every wish is their command Once again we say THIS IS OUR HOME AWAY FROM HOME. They also welcome our cuban guests with open arms. We love the hotel and the staff.

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Bijoux032842: We appreciate very much you have decided to write about us in this special website. You will always be welcomed in this hotel and every year it will be a better experience for you and for your Cuban friends. Our staff pays a very close attention to all the guests, but with the repeat ones there is a... More 

Cambridge
1 review
5 of 5 stars Reviewed 1 week ago NEW

Once we sorted out some issues having to do with the AC and a hotel porter, we had a delightful stay at the Melia Santiago de Cuba. The room was quite comfortable. The public areas were attractively appointed and attended by helpful staff members. We enjoyed the occasional light local entertainment provided in the bar area of the lobby. Breakfasts... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Lucien W: It is pleasant to receive such nice comments of your recent stay with us. Our guests’ positive reviews are a special motivation for the management and staff. It is the best reward after the every day work. We are glad to hear that the room you stayed in was comfortable and that the public areas were very... More 

Washington
Top Contributor
150 reviews 150 reviews
125 hotel reviews
225 helpful votes 225 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed four nights at the Melia Hotel in Santiago de Cuba, which is a 15-story luxury hotel that was absolutely packed during my visit, especially with very large groups of Europeans. The hotel has three large swimming pools, one of which seemed to be heated (it was also the most popular one). Most guests there didn’t swim in the... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Cyclopath43: It was very kind of you to post such nice comments about your recent visit to our hotel. It is such pleasure to know that you had a really nice experience and your wonderful description of the service is highly appreciated. Many thanks for the feedback regarding many issues. We are glad the room we assigned to you... More 

Denver, CO
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Best hotel in Santiago de Cuba. And its design was not hard to pick out of all other buildings. On the surface it looked very good but when you started looking around the lack of care showed up. Things are repaired but not back to the original. Buffet was great with a generous selection. Pool was very nice. Be very... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear JCD4: Thanks for finding us the best hotel in Santiago de Cuba. Thanks as well for your positive comments about the selection at the Buffet restaurant and the pool area. At the moment our hotel is carrying out important works that will definitely offer much more comfort to our guests. Meliá will always be thinking in their guests, their... More 

Seattle, Washington
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

What an architectural blemish on the skyline of Santiago de Cuba! But, once inside, it has all of the standard western amenities. Comfortable bed, functional air conditioner, three lovely swimming pools, a good poolside happy hour, and a huge breakfast buffet. My husband and I stayed here for four nights in January. It was very clean overall. The one downside... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Beth H: We appreciated very much your review. It is always rewarding to read positive comments about the hotel and be aware of the issues that need more attention. Other observations like the structural shape of the hotel and architecture tend to be different from one person to the other. We respect all comments and focus on the services.... More 

Winnipeg, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I just arrived home to Canada tonight from the Melia and I couldn't even wait until tomorrow to write my review. The Melia more than exceeded my expectations! From the time we checked in, Yadira and Valia made us feel like part of the family. Check-in/check-out processes were smooth. The bellhop serenaded us with some lovely traditional music while helping... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Jackie F: Your review has definitely fascinated us. We have passed it to all the workers and we are all very grateful for the lovely words you have chosen to describe our staff and services. It is a tremendous pleasure to know that your stay in our care was so pleasant and that you and your son enjoyed so... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms clean, staff friendly and helpful - One issue, we go to Santiago de Cuba at least twice a year always stay at the Melia - this is now going on five years - we and when I say we I mean a group of 20 men who come down to play soccer and relax; therefore, lots of $$$$ is... More 

Was this review helpful? Yes 3
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear John O: First of all we would like to thank you for the compliments to the staff and positive issues related to the hotel. However, we should as well make a few comments about some serious aspects of your review. It is important to point out that our hotel follows certain rules and regulations that are meant to be... More 

Pittsburgh, Pennsylvania
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's a flat-out ugly building...even for 20-year-old architecture. It looks like a red and blue mine building. Nowhere near enough elevators. The only stairs are in outside 'columns' that are glass encased. If you have vertigo, you're screwed. The electricity went out on schedule each night for about 90 seconds. The water in the shower couldn't be regulated...it went from... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Rick H: It is a pity you did not like the structure of the hotel and its colours. The whole building design was inspired in the best Cuban traditions and the Caribbean colours, which are our flag’s as well. We are sorry about the electricity problems, which are so rare in our facility, the same for the water temperature... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I spent a night at the hotel both as a treat and due to lack of availability of hotels close to the centre. The hotel itself is divine and the staff were mostly great, although our jacuzzi was not working to capacity and the internet barely worked. My husband is Cuban and was questioned about the validity... More 

Was this review helpful? Yes
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear JBMagic: We are very sorry your experience in our hotel was not as expected. However, we would like to make a few observations about some aspects of your review. For example, the hotel is not responsible you lost the flight. In the case of internal flights the guests should be at the airport two hours before the time of... More 

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Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Santiago de Cuba 4*
Number of rooms: 302
Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia

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