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All 12 Santiago de Cuba hotels

Melia Santiago de Cuba

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4.0 of 5 Hotel   |   Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Hotel amenities
Melia Santiago de Cuba
Ranked #1 of 12 Hotels in Santiago de Cuba
Certificate of Excellence 2014
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581 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Trysil
Top Contributor
108 reviews 108 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here for 3 days and was very happy with that. The hotel gave me a room even I arrived 09:00 am in the morning. Nice staff, friendly and helpful espescially at the recepicion and guests reealtions Pedro. They have a Nice pool area with 3 different pools and a snack bar with one of the best Pina Colada i... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear trysil2011: Thanks for your lovely review. It is always such a pleasure to receive the feedback from our guests. That is the best way to improve our services and be ready to face harder challenges. If you are very happy with your stay we feel even happier we satisfied your expectations. Our staff will be pleased to know we... More 

Portsmouth, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights in October 2014. Facilities were good, staff were helpful. amazing view from our room and top floor bar over Santiago de Cuba with the mountains in the background. Had a good selection of food in the buffet for breakfast and dinner. We also found the locals very friendly and helpful when we went out... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear 161Kaz63: We are pleased your stay in our care was successful and you have enjoyed the wonderful views for the Bello Bar. Many thanks for your words of gratitude and compliments but we are the ones who should say thanks for taking some minutes to write about us, thanks for having stayed with us. This will always be your... More 

Canberra, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very well appointed hotel. Staff helpful but could be better for this class of facility. Good restaurant with a reasonable selection of fairly standard buffet food. Top floor bar provides good night time views over the city. Excellent pool. Downside is distance from main business and tourist areas.

Review collected in partnership with this hotel

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear TravellerTerry66: We are pleased to know your stay in our hotel was really nice and you could enjoy of some of the best places around. Many thanks for your compliments, it is very kind of you to mention the positive issues you found among us, the staff, the restaurants as well as the advantages of the top bar. We... More 

Los Angeles, California
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Having stayed at the Melia Cohiba in Havana a couple of times, I had modest expectations for the Melia in Santiago de Cuba. The Melia in Santiago falls short of the Havana in pretty much every regard, more so than I had expected. It started for us by not being greeted by door staff when we arrived, let alone being... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear ericsf7: Thank you very much for choosing the Meliá Santiago de Cuba hotel. Please, accept our most sincere apologies for the inconveniences during your stay. We are very disappointed that we were unable to meet your expectations but will continue to work with all the energy to ensure our guests receive the passion for service that we definitely have.... More 

Devon
Top Contributor
161 reviews 161 reviews
61 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Modern Western style, 15 storey, hotel. Staff mostly friendly. Used by tour groups. Keep clear of Reception when tour groups check in or out.Three lifts also very busy at this time, especially for those departing when getting a lift down can be very difficult when full with people and their cases - allow at least ten minutes. (Tip - at... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear downingman: We appreciate very much your review. It was very kind of you to make some comments regarding your stay in our hotel. We are happy our staff made the difference and your impressions related to the service were the best ones. Our hotel is the largest in town, that is why there we are perfect for small and... More 

London
Top Contributor
111 reviews 111 reviews
93 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 3 weeks ago

One of the reviews here is headed "Not what I expect from a Melia hotel, even in Cuba" and I think that is fair. We stayed two nights, and changed rooms after one, and to a degree this is a review of two halves. Our room the first night was one the 2nd floor. It looked shabby, with tired-looking linen... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Mr. Barmag: We are thankful for all your comments. All of them have been analyzed and seriously addressed. Excuse us if at first your experience was not the best one. We can assure this is not the usual way we present our rooms to our guests. We are happy after all you end up in a very nice room... More 

Wigan, United Kingdom
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for one night as part of an excursion with a trip we booked with Thomson. It was a nice, clean and quiet hotel and wax in a decent location. The good was good and we really liked the bar that was on the top floor. We got to sit outside on the terrace and took some great photos.... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Travellingwiganer: Thanks for your nice comments about your recent stay in our hotel. We are extremely happy you had a wonderful time among us and we appreciate the fact that you have recommend our hotel to others. We agree our hotel has a great location and the Bello Bar on the top floor is a perfect place to relax... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 5, 2014

We were very disappointed by our stay in this Melia Hotel. The service was poor, and the woman at the concierge desk was very rude and refused to help us with anything. For example, we asked her to help us to check our flights as domestic flight times often change last minute in cuba and she refused. She would not... More 

Was this review helpful? Yes 1
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Winter_wonderlands: We are very sorry your stay in our Meliá Santiago de Cuba hotel was not as expected. We apologize for every single inconvenience you went through and promise that is not the way we normally proceed and take care of our guests’ issues. Thanks for dedicating some time to leave your comments on those aspects that you consider... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 5, 2014

The hotel is what it is - clean, safe, totally motel8ish, if you will - the people and staff are fantastic have been staying there for the past four , now five years - enjoyed every one of those weeks. The staff is ALWAYS helpful, just love going there John

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear John O: We are thankful for your review. It is wonderful you had a great time in our hotel and hope you will visit us again very soon. It is very nice your impressions about our staff were the best. Santiago de Cuba citizens are recognized by their friendly nature and our workers pay honor to this outstanding feature... More 

Courbevoie, France
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 26, 2014

This huge building has no charm at all and we were surprised to see that the overall cleanses was not the priority especially in our room.... It was completely forgiven one day (rapidly done when mentioned to the reception) but not at it best. Very nice breakfast included..

Was this review helpful? Yes 1
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Tattraveler92400: We are very sorry your impression of our hotel was not the best one. It is really a shame because we pay so much care to our guests and their comfort. The reason why your room was not cleaned one of the days of your stay could have been an involuntary activation of the “do not disturb” button... More 

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Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Santiago de Cuba 4*
Number of rooms: 302
Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia

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