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All 12 Santiago de Cuba hotels

Melia Santiago de Cuba

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4.0 of 5 Hotel   |   Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Hotel amenities
Melia Santiago de Cuba
Ranked #1 of 12 Hotels in Santiago de Cuba
Certificate of Excellence 2014
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603 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
73 reviews 73 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for 3 nights on a Kuoni Tour. Does look a little different to other hotels in Santiago....bit of an eyesore! But not directly in the centre of town which would have been sad. A little outside but not too far, got a cab back one night and was 5-6 CUC's so not bad at all. Very clean and... More 

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Boca Raton, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed at this property a few times and would like to comment on the whole staff, especially Valia, Yadira, Pedro, Yamilka and the rest of the Front office team, who spoils me and all the guests. They are the best in the industry. In addition, you must stay on the Level, the Service is amazing and the rooms... More 

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Bristol, United Kingdom
Top Contributor
51 reviews 51 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed two nights a part of an organised tour of Cuba, and this hotel was very different fom others I stayed in - most were much older and more colonial in style. It was lovely to have a bit of luxury in the middle of the holiday! My room was clean, comfortable and modern, but did lack in character... More 

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Kitchener, Canada
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is my second stay at this Melia property. The complete staff from the General Manager, Security Manager, Customer Service, to all the support staff are excellent-very helpful and friendly. The interior courtyard is an oasis after a few hours of touring this historic city. The bar staff and the professional entertainment complete a very enjoyable experience The Italian and... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dearest Richard S: We were very pleased to have you back in our facility this year. Many thanks for choosing us to be your hotel in Santiago de Cuba city. According to your review and your own words before you left the hotel, you had a very enjoyable experience among us. And we feel honored because you gave us the... More 

gosport
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed for 3 nights as part of cuba tour. very modern hotel with big smart rooms, lovelly pool area with bar/snack bar. lots of sun loungers around the pools. good food in nice restaurant. live entertainment in lobby bar and top floor.

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear thothmosis: Thousand thanks for such nice words to describe your stay in our Meliá Santiago de Cuba hotel. It is a great emotion to know that you felt “surprised” by our hotel and services. We are happy you were pleased with the pool area, with its wonderful sun loungers to relax after the long journeys around the city. As... More 

Stirling, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A really nice hotel, with great views of the city. The rooms were lovely and the staff really friendly. We only stayed a couple of nights but were made to feel very welcome. Also memorable for the late night taxi ride back after a night out in the centre. I don't think the driver had any breaks let alone used... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear KevKov67: Many thanks for your lovely review. It was a great punctuation that we are happy to receive from you. We accomplished our goal which was exactly make you feel welcome and leave very nice memories of your stay among us. We are very sorry about the taxi ride that evening. We are happy you could reach the hotel... More 

israel
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

we stood for two nights at the beginning of our trip. The stuff was friendly ant try to help. The room was OK good for4 stars not more but the room and all the hotel was really clean The evening program was really good. The Italian restaurant was average and the food was average but the stuff try to do... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear bonitaIsrael: We are thankful for you review about your stay in our hotel. It is very nice your experience among us was good and we hope it will make you come back some day. We were very happy to hear that our staff was very helpful and that all the time we tried to make your stay very comfortable... More 

manchester
Top Contributor
115 reviews 115 reviews
15 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 1 week ago

Firstly let me state straight away that we only had a lunch booked at the Melia as we were on an organised day trip to Santiago de Cuba from Guardalavaca so this is not about staying at the Melia as an overnight guest , it is about being a member of a party booked in for lunch and quite honestly... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear KevKov67: Thanks for taking some time to write about Meliá Santiago de Cuba hotel. It is a shame you were just visiting us for a while. However your review is very important and has been very useful to keep improving our services. We are very sorry your experience in our care during lunch, on the occasion you have mentioned,... More 

Cheshire,England
Top Contributor
322 reviews 322 reviews
245 hotel reviews
367 helpful votes 367 helpful votes
4 of 5 stars Reviewed 2 weeks ago

visits five years apart show improvements to the fabric, the pools are very clean, the Italian restaurant is really good. Everything in Cuba has to be set against problems of supply, maintenance and mind set. Service does not come easily in such locations. I'd say the same attitude problems remain in some areas, probably where tips aren't so readily available.... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear DaveSpencer32: We would like to say thanks for publishing your experience in our hotel in this fabulous page. It is wonderful to know that you have enjoyed very much the Italian restaurant and the pool area. Thanks as well for making a remark concerning the cleanliness in our facility. It is indeed a strong point that our guests appreciate... More 

Northern Ireland
Top Contributor
62 reviews 62 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights towards the end of the big carnival in July 2014. We paid way over the odds as it was carnival weekend & everywhere else was booked out. Apart from the sheer ugliness of the building from the outside everything else was great. We had a breakfast & dinner package & it's the nicest food... More 

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Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Heather 220_1, Thank you very much you took time to write this special review of our hotel. We feel flattered for being the last best experience of your vacation. We hope you can come back any time maybe during the next carnival season. Thanks for your compliments to the staff, we do work hard to meet our clients´ expectations... More 

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Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Location: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Santiago de Cuba 4*
Number of rooms: 302
Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia

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