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Roy's Terrace Inn

Certificate of Excellence
Santa Rita 177 | Santiago de Cuba, Cuba, Santiago de Cuba 90100, Cuba (Formerly Hostal Martin y Gisel)
Roy's Terrace Inn
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154 reviews from our community

Traveler rating
    123
    17
    6
    7
    1
See reviews for
19
66
22
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palmira, Colombia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I will recommend this hotel to any one visiting Santiago. It's like "Mommy's home away from home"... decoration is amazing.. lots of orquids and exotic plants! Staff if amazing.. all friendly, ready to serve... great smiling people. Rooms are very comfortable , clean, tide...tasty Cuban food... in few words... it's a great place to stay in.. ahh forgot to say...... More 

Was this review helpful? Yes
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Bea S, Thanks for writing such positive review of your stay in our casa. We are very happy to know that you had a really nice stay and we were able to fulfill your expectations. Thank you very much for your candid words and we hope to have you with us some time soon. I send you my best... More 

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I am from Thailand, and was on my very first Holiday trip to Cuba earlier this year! What an exciting place! In Santiago de Cuba as per a friend's recommendation I stayed in Roy's Terrace Inn, and thoroughly enjoyed the convenience and hospitality. Friendly constantly smiling staff made my experience at the Hotel a special journey. The food was excellent... More 

Was this review helpful? Yes 1
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Mr. Pranat A, Thank you so much for taking the time to share your experience with the Tripadvisor community and the world. We most certainly appreciate your words of appraisal since they are so inspirational. We have found plenty of reasons to keep the hard work to please our guests in every possible way. Many thanks, and hope to... More 

Greater London, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed at Roy's on a recent trip and I have to say it was just perfect - Great food, great location, attention to detail is spot on and so so friendly - I have never experienced such personal service as I did at this quaint B&B in the heart of town. Roy is a gentleman, he has traveled the world... More 

Was this review helpful? Yes
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Nolan, The fact that you have decided to stay with us on your next trip to Cuba stands for every right reason behind your choice: "us". It is with great pleasure that we receive this excellent review of yours. We are honored that you have taken out the time to write about how you felt in our home. All... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I have visited Santiago de Cuba on business. Being a travel professional myself and having experienced many hotel stays around the world I can thoroughly acknowledge: what a wonderful 7 days stay that was at the Roy's Terrace Inn!!! The location provides direct access to the city and public transport, the facilities are great, breakfast is fantastic, rooms are of... More 

Was this review helpful? Yes
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Yuriy P, It is so kind of you to give us such a nice review and good rating. Coming from a travel professional like you, your words encourage us to keep the hard daily work to offer that good service that's both personable and high-standard. Thanks for all your advices and encouragement! Best regards, Roy P. More 

Toronto, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed in 6 Casas in Cuba over the past few years. We stayed at Roy and Diego's for 9 nights over 2 weeks in April 2015. It is perfectly situated for those who like us want to be near the center of town. We walked almost everywhere we wanted to go in Santiago - with ease. The rooms... More 

Was this review helpful? Yes 1
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Bruce, We have to say that your review is definitely a fascinating one. We have shared it with the entire family and staff and we saw faces light up with reminiscence. Only yesterday we were again talking in the kitchen about you guys and the lovely way you both integrated not only in our home but with our family.... More 

Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Just had a holiday in Cuba, and stayed at Roys Inn-Santiago de Cuba.We were very suprised with this place , friendly staff, beautiful traditional food, and Roy at the healm is a perfect host-speaks brilliant English too!! The rooms are big enough and nothing is too much trouble,what ever you want. I will recommend this place to anyone thinking of... More 

Was this review helpful? Yes 1
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Nick W, We are grateful for your review and also very happy to know that your opinion about our casa is the best. Thank you for taking the time to write such nice comments that are so inspiring to us. Thank you for all the compliments to our service and staff/family. It was very kind of you to recommend... More 

Calpe, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed at Roys for a week and it was superb The proprietor is warm, welcoming and efficient and it shows in every part of the hotel. Very high class of food but not high class prices. We hope to return next year.

Was this review helpful? Yes 1
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Susan A, Thanks a lot for such a cute review. It sums up how good you felt amongst us. We hope to see you around in a not too far future. Best regards, Roy P. More 

Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spent about a week at Roy's Terrace Inn and we were fully satisfied with the experience. The food is great (what you would expect from a real Cuban cusine I suppose), nice views from the terrace, and the host is a Cuban gentleman who used to be a Cruise Director therefore knows how to entertain his guests....just ask him what... More 

Was this review helpful? Yes 1
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Rodger T, We should start saying that the review you gave us made us feel that we are walking the right path in what we do. Serving our customers well is just half of the story, it goes beyond that. It has to do with human touch and the will to understand others needs and cross boundaries to make... More 

Williams Lake, B.C.
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this casa owned and operated by skilled staff Ron and Diego and an excellent team of female cooks and servers. To serve food these agile young women had to wind their way up many stairs to reach a lovely balcony overlooking the city. The breakfasts and dinners were delicious and the staff very friendly; it seems they... More 

Was this review helpful? Yes 2
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Sir, First of all, thank you so much for sharing your perception of our casa with the Tripadvisor community. Regarding our housekeeping service, our deepest apologies if such a situation took place at our premises. We can indeed assure you that that is not a standard practice at our B&B. In actual fact, it is a standard procedure to... More 

Utrecht Province, The Netherlands
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It is an amazing place! clean,ecerybody is very helpful, the food is amazing and the view from las terrazas is stunning. Unfortunately something went wrong with my reservation and they only had my room for 1 night. No worries, they arranged a room across the street in the casa particular of a lovely lady. So, my advice would be: get... More 

Was this review helpful? Yes 2
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear J B, Thank you for taking the time to give us such a good review. We are deeply sorry about the situation regarding your booking. We are so glad that you were happy with the solution we offered. However, it is a standard procedure in our casa to honor every reservation of our guests. We would love to have... More 

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