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Roy's Terrace Inn

Santa Rita 177 | Santiago de Cuba, Cuba, Santiago de Cuba 90100, Cuba (Formerly Hostal Martin y Gisel)
Roy's Terrace Inn
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176 reviews from our community

Traveler rating
    142
    20
    6
    7
    1
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26
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bucharest, Romania
1 review
5 of 5 stars Reviewed yesterday NEW

We had a marvelous stay at Roy's Terrace Inn. Wonderful interiors, very good service, impecable rooms and excellent dining. Very reasonably priced too. Roy the owner was a delight, a very kind and helpful gentlemen! Made our trip to Cuba such a treat!

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Quebec City, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Well located in the heart of Santiago de Cuba, this magnificent casa offers a stay in historic and artistic atmosphere and decor. Rooms with private bathroom are spacious and well decorated by theme (we had the room "Africa"). 2 terraces are at the disposal of the travelers to relax, enjoy meals and admire sunsets under the sound of the Cuban... More 

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RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dearest Danielle, Thank you ever so much for dedicating part of your time to write about your experience in our casa on Tripadvisor! Every opinion of our customers is highly appreciated and also taken into account in the process of taking our service to higher levels of customers' satisfaction. But even more important is the feeling of reward we get... More 

Paris, France
1 review
4 of 5 stars Reviewed 1 week ago

Very professional and welcoming hosts. The casa is well located. The upper terrace is gorgeous and breakfast is amazing! The room was comfortable and very clean, a bit noisy though (the only one on the ground floor, close to the living room and kitchen). A great stay overall, I fully recommend this place!

Review collected in partnership with this hotel

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Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Roy´s Terrace Inn is without a doubt the best place I have stayed in ever! Everything beginning with the first phone call we shared, the pick up at the bus station, Roy and Diego´s reception, and every single detail of their impeccable home, which is in the center of Santiago, giving the place an extra bonus is just perfect. Roy,... More 

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RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Alicia, Thank you ever so much for the lovely words you have used to describe our inn and services. We are extremely happy your stay at ours was so pleasant and you enjoyed everything we had to offer: the family, the staff, the facilities, the service, our great food and of course our prime location. May I take this... More 

Palermo, Italy
1 review
4 of 5 stars Reviewed 2 weeks ago

We enjoyed the warm atmosphere, the kindness of Roy and of all the staff, the location, very close to el Parque Céspedes and La casa de la Trova, the beautiful terrace full of flowers, the quality of food (very nice breakfast and dinners) but we did not like our room: no windows, in front of the kitchen (voices and smell... More 

Review collected in partnership with this hotel

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Adelaide, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Roy and Diego went out of their way to make sure we had everything we needed. Their beautiful casa is extremely well located in Santiago. Both Roy and Diego speak very good English. Roy's Terrace Inn made our stay in Santiago an absolute pleasure. Thanks guys.

Review collected in partnership with this hotel

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RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Ryan, Thank you ever so much for such a kind review. We are very glad you had a great time at ours and extremely happy to know that you enjoyed our casa, our service, our family and most of all our lovely city of Santiago de Cuba so very much. We are very much looking forward to welcoming you... More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a fabulous time in Cuba and I have to say that even though we are at home now (UK)....we miss our home (Roy's Terrace Inn :o( ). The comfortable 1st class rooms, cosy beds, lovely décor, humble but friendly staff that makes you feel you are amongst family! It is also very central so walking distance to everywhere.... More 

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RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Irene R, Thank you so much for letting us (and the world) know you had a superb holiday at ours. It is very inspiring to see that time after time our valuable guests appreciate all our efforts to make one´s stay an unforgetable one. We are delighted to have learned that you fully enjoyed our cuisine, staff and service.... More 

Cheltenham, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I went to Cuba to scape the busy life I have and I had the most relaxing time in this place, the food was delicius and the atention of the people was five star, place very clean the hotel and the owner Roy is the most friendely person I have met. I had good information where to go and all... More 

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RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Traveler2015453, Thank you ever so much for your kind words of praising and support. It is extremely kind of you to share your positive thoughts about our business not only with friends and family, but with the Tripadvisor community, we certainly appreciate it. We are delighted to see you had a great time with us and we certainly hope... More 

Croydon, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed here for a seven night break with my partner and was extremely impressed with everything they could offer. Being in the travel industry I have had the opportunity to stay in many hotels around the world, but always believe that hospitality is the most important aspect, and Roy and his team are so friendly and accommodating. The rooms... More 

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RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Pjpvtraveller, Reading your comments has made us see how much of our values are perceived by our customers, particularly in your case, a person with a professional background in the tourism industry. However, we have to say that it is the genuine human quality of our family and staff what comes forth when it comes to offering an excellent... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Went for a holiday with my partner to Santiago de Cuba and our stay was amazing because we chose Roy's Terrace Inn. Roy has mastered customer service and taken it to a new level. Nothing was missed. He is professional yet warm and accommodating at the same time. His staff were perfect and the views lovely. Our room was lovely,... More 

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RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Tambye H, Reading your comment has made us see how much value is perceived by our customers in general in such things as our background as professionals of the tourism industry. However, we have to say that it is the genuine human quality of our staff that comes forth when it comes to offering an excellent service. A big... More 

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