We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel San Basilio

Certificate of Excellence
Calle San Basilio No 403 e/ Ca, Santiago de Cuba, Cuba
Hotel San Basilio
Write a Review

100 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Salzburg, Austria
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

first impression when entering room 8 and sitching on the light was a 10 centimeter big "kakelake". no water pressure! we had to "dance" between the few drops poring out. loud noise of all the a/c machines behind the walls and music from the artex- muicbar in the neighbourhood till late i the night. a really bad experience! only reason... More 

Was this review helpful? Yes
Penrith, Australia
Top Contributor
60 reviews 60 reviews
41 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 13, 2015

I must admit that I did not enjoy Santiago de Cuba as a city, so San Basilio was a great respite. The location is great, being only a few minutes walk from the city's two main squares, pay phones and currency exchange. The staff are lovely and do their best to help with anything you need. They also multi-task with... More 

Was this review helpful? Yes 3
Hasselt, Belgium
Top Contributor
148 reviews 148 reviews
54 hotel reviews
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed January 15, 2015

We stayed for 2 nights at the San Basilio hotel in Santiago de Cuba. It was our best hotel experience in Cuba - we have to say that overall service quality level in Cuba is really poor, yet the San Basilio was the exception. From arrival on, you notice the very cosy interior, small reception desk, personal service and just... More 

Was this review helpful? Yes 4
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 15, 2015

I stayed in this hotel for two nights. I found rooms very comfortable and clean with good set up. Staff was very helpful and friendly. Another good thing: manager Mirelis was very helpful with all matter plus she spoke perfect English which is very rare. Overall rating very good. I recommend this place.

Was this review helpful? Yes 3
Tampere, Finland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 29, 2014

This is a nice little hotel just in the city centre close to the main attractions, just a short walk to the Cespedes square and the Cathedral. The Museum of Rum is few meters away. Nice place to visit and by good rum. The staff is very friendly and helpful, especially Mirelis provided us lots of valuable information.

Was this review helpful? Yes 2
Sydney Australia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 1, 2014

Santiago is overall rather a poor city. This applies to the general condition but not the attitude of the people. The hotel, apparently originally a private medical clinic is, as to its exterior in "eclectic" style (and in very good condition) while the interior is Moorish, possibly original the building. Between each of the main bedrooms is a beautiful open... More 

Was this review helpful? Yes 4
Brussels, Belgium
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 25, 2014

Adorable "hotel de charme" in exquisite mauresque style,patio covered with azuleijos,filled with tropical plants,located in center of santiago,quiet,clean,perfectly kept, with a staff extremely kind and helpful. Ask them the moon,they will get it for you..... The best place to be in Santiago.

Was this review helpful? Yes 3
Brisbane, Australia
19 reviews 19 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 6, 2014

This Hotel was very unique with only eight rooms which have air conditioning , ensuite , safe and very high ceilings.The staff and so friendly and very very helpful as to what is happening in the local area and also how to get there.We found the location to be fanastic as it was just out the door round the corner... More 

Was this review helpful? Yes 5
Newcastle upon Tyne, United Kingdom
Top Contributor
75 reviews 75 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 26, 2014

The last stop of our drive from Pinar del Rio - the entire length of Cuba! And a lovely place to finish, parked the car outside and only moved it to head for the airport some 3 days later! Just along the street is the Museo de Ron, worth a visit. Our breakfast was ample and there are a host... More 

Was this review helpful? Yes 4
Top Contributor
56 reviews 56 reviews
40 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed February 5, 2014

The hotel staff are extremely friendly and helpful. We stayed over Christmas for 5 days and were very happy with our choice. Thank you for the bubbly, rum and other gifts. Many tripa's have raised concerns about noise but we had no real issues with loud music, one night it could be heard but stopped about 22:30. We had more... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question

70 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (70)
Room/suite (15)
Bathroom (7)
Hotel & grounds (29)
Dining (3)
Other (16)
Hotels you might also like...
Check In Check Out
Price Your Stay


Questions? Get answers from hotel staff and past guests. Ask a question