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Islazul Costa Morena

Carretera de Baconao, km. 32, Sigua | Baconao Park, Santiago de Cuba, Cuba
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Islazul Costa Morena
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167 Reviews from our TripAdvisor Community

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Stoney Creek, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Selection and quality of food - very poor. Services - very poor; they do not know what they are doing and they do not care. If you approach the front desk for information - they really let you feel that you are a nuisance to them. The pool-bar opens at... 10:00 am !!!??? and even though the bartender is there,... More 

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3 Thank Richard_Saw
Sudbury
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Dear Costa Morena, Being a regular client for many years....Eight trips there in 2014...Six trips there in 2015....I knew of the short comings to this resort...actually..many travel agents were quite surprised why I would travel there...but...I never complained and rolled with the punches and adapted...So...now let's take a little trip around the resort. FIRST....Security: Where is the security when one... More 

Helpful?
14 Thank suzanitacubano
Pickering, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My husband and I have been satisfied customers of Hotel Islazul Costa Morena, located in Santiago de Cuba. This year was our third visit in as many years when we arrived on December 31st, 2015 for our usual 2-week vacation, and we looked forward to the hotel's cozy room accommodation and all-around great hospitality that allow us to relax and... More 

Helpful?
6 Thank Suzanne C
Toronto, Canada
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel, rooms and ocean are nice. I like the ocean mainly because there is no real beach, lots of rocks and lava which means lots of things to see in the water. Many fish, squid and octopus. Some of the staff are the nicest people you could ever meet others however ... I would not recommend this Hotel to... More 

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16 Thank JymMorton
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 30, 2015

This place is nothing fancy ... But the staff are amazing and friendly and the rooms are very dated but clean. Food is ok .... but Mama's Fries are out of this world! The snorkeling is great and the entertainment is pretty good. This is not a fancy place but it is a great little hidden gem for the price.

Helpful?
5 Thank 332nancy
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 13, 2015

I have been to this resort many times. The staff is exceptional!! They are the best staff I have seen in Cuba! The food is nice, rooms are clean. The scenery and surroundings are spectacular. The warm friendly reception by everyone that works there is unmatched. I go back because of the view, the property and to visit everyone that... More 

Helpful?
12 Thank Shamez C
Montreal, Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
1 of 5 stars Reviewed October 5, 2015

I was a very good coustomer of Costa Morena. Always put this hotel on top of the list. But today, Costa Morena has gone down in the drain. All inclusive, Yes, but Horrible Food. Very poor management has ruined the hotel, it has become a cheap bourdel with Old men and young proustitues Isla Azul, tryes to sell this horrible... More 

Helpful?
11 Thank pepita8
Hamilton, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 1, 2015

I felt so bad holding up the bus by exchanging money, but I heard that this was not possible at the resort. After dropping of guests at the Melia , and Casa Grande we were on our way, it takes a good hour to get there - no worries, plenty of beer for the trip!. check in was smooth, porter... More 

Helpful?
14 Thank Scoots124
Toronto, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed April 20, 2015

We love Cuba, we stay for three months a year in another three star resort along the coast. We did not like Costa Morena at all. Food was awful, house flies, fruit flies and birds all over the food. Service in Dining Room was very poor, try just asking for water and it might come ten minutes later. Bread which... More 

Helpful?
10 Thank Piper184
Toronto, Canada
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
5 of 5 stars Reviewed April 13, 2015

April 02, 2015 Left from GTAA no issues. Got the small bus with no holasun rep. One of the tourist has lots of luggage's and we have to wait for him for more than two hours. Arrival at the hotel is easy, repeated customers did not get any special services at all. Got the room in 5th block also 6th... More 

Helpful?
14 Thank LOVE_BEAT_LAND
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