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Islazul Gran Hotel

Maceo 67 B/ General Gomez and Ignacio Agramonte, Camaguey, Cuba
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Islazul Gran Hotel
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277 Reviews from our TripAdvisor Community

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Denver, Colorado
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our SmarTours group stayed for two nights at this hotel. Although getting the huge tour bus through the narrow streets to deposit us at our hotel was always a funny challenge, the hotel itself was great. The location was within walking distance to stores, restaurants, galleries, etc. We felt secure in the location and did some long walks while staying... More 

Helpful?
Thank kayincolorado
Manalapan, New Jersey
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed December 16, 2015

A grand old hotel in the heart of the city offers good size clean rooms. The dinner and breakfast buffets are fair. They rely too much on the one time visit by tourists and therefore make little attempt to excel. A nice view of the city from the roof top bar.

Helpful?
Thank Alan B
Daylis S, Director Comercial at Islazul Gran Hotel, responded to this review

On behalf of the Hotel´s Management, we would like to thank you for your comments about our hotel. We really appreciate your opinions because they are very important in order to improve our daily work. We will take into account your suggestions, specially regarding the food. We hope you visit our hotel once again and you enjoy your stay as... More 

Santa Fe, New Mexico
Level Contributor
320 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
4 of 5 stars Reviewed November 2, 2015

Shades of the Grand Budapest Hotel. The hotel was well located near local wifi hot spots. The rooms are tiny and the bathroom very small. the bed ok and we had air conditioning. The pool was nice and the bar and courtyard great. Music every night and the breakfast selection was extensive and fresh.

Helpful?
Thank SheryleMoon
Daylis S, Ejecutivo Comercial at Islazul Gran Hotel, responded to this review

On behalf of the Hotel´s Management, we would like to thank you for your comments about the Gran Hotel. We really appreciate your opinions and we will take them into account in order to keep improving our daily work and reach the excellence in our services which is the main goal of our staff. It is very good to know... More 

Edinburgh
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed October 14, 2015

I stayed here for one night. The hotel is old and the rooms are a bit tired but it was a reasonable price. The food was nice enough too. It is situated on a pedestrian precinct so it was a bit of a trek to the car for the luggage but the bellboy is more than happy to take it... More 

Helpful?
Thank dolittle215
Daylis S, Ejecutivo Comercial at Islazul Gran Hotel, responded to this review

It is very nice to receive such a nice comments about our hotel. We know there are some aspects to be improved, but we are hardly working for it everyday. Thank you very much for sharing your opinions about Gran Hotel. More 

Long Island, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 8, 2015

Since this was our stop in our first trip to Cuba, we did not know what to expect. We were part of a Globus tour group. Yes, the hotel is old. It was built in the 30's. However, it was clean, and comfortable. The AC in our room was excellent as was the hot water and water pressure; all things... More 

Helpful?
2 Thank Jacqueline P
Daylis S, especialista comercial at Islazul Gran Hotel, responded to this review

On behalf of the Hotel´s Management we would like to thank you for your comments about the Gran Hotel. We really appreciate your opinions because they help us to keep working for the excellence in our services and in order to please our clients. Your comments are always very well received. Once again thank you very much and we hope... More 

Assen, Drenthe, Netherlands
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed October 2, 2015

the hotel and the roof terrace is beautiful but that is the only positive thing to be said about it. The 24 hour bar is also open for the Cubans and from 18:00 until around 02:00 there is live music and then everyone so drunk that the noise continuing until about 08:00. The rooms are located right above the 24... More 

Helpful?
2 Thank Tineke S
Daylis S, especialista comercial at Islazul Gran Hotel, responded to this review

First of all we would like to thank you for your comments about the hotel. We would also like to aplogize with you for the inconveniences you had during your stay. We will take all the measures for this kind of events do not happen agin in the hotel because our main goal is to please all our clients and... More 

Geneva, Switzerland
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed August 16, 2015

Based on comments on the Internet it wasn't quite clear to us what to expect. What we found was simply no good. No water upon arrival early pm, and only a trickle in the shower later in the evening. Rooms very small and simple. A/C functioning but at a level to blow your eardrums. We had dinner in the non... More 

Helpful?
1 Thank 07VITTEL
Daylis S, Especialista Comercial at Islazul Gran Hotel, responded to this review
Google Translation

Agradecemos su opinión, lamentando mucho que su experiencia haya sido tan poco agradable. La verdad es que su comentario nos... More 

Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 11, 2015 via mobile

This place is a filthy place where the staff does not care about the place. The last time the rooms and the main areas were cleaned date back to the inauguration day on 1939. Spider webs all over the room and the curtains inside the room full of dust until a point you can see the black traces of dust.... More 

Helpful?
2 Thank Bintage
Daylis S, Ejecutivo Comercial at Islazul Gran Hotel, responded to this review

Thank you very much for indicate us all the things you noted in a wrong way in our hotel. We are just in this moment making a lot of renovations and improvings on our services to try to get more satisfied costumers, mainly before start the high turism season, that will start very soon. Thanks to clients like you, we... More 

San Juan, Puerto Rico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 31, 2015

Nice and clean hotel in the heart of Camaguey. I would stay there again should I ever go back. Food in the buffet was decent. The dining room has an amazing view to the city. Hotel personnel was nice and personable. Can't complaint!

Helpful?
2 Thank ruthy_q
Daylis S, Ejecutivo Relaciones Públicas at Islazul Gran Hotel, responded to this review

It is a great pleasure for us to know that you enjoyed your stay in our hotel and that you would like to repeat your visit. We hope to see you again here in the Gran Hotel and we thank you for your good comments and opinions. They are very important because they help us improve our work and service. More 

London, United Kingdom
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 7, 2015

This hotel is in a central location on a pedestrianised street. The rooms are clean and spacious with TV, aircon, fridge, small balcony and clean bathroom with big shower (but a little weak and chilly - as many showers in Cuba are). The hotel has many amenities, cafe, garden bar, travel desk offering excursions, swimming pool, rooftop bar and restaurant... More 

Helpful?
2 Thank LondonLassE1
Daylis S, Ejecutivo Relaciones Públicas at Islazul Gran Hotel, responded to this review

First of all we would really like to thank you for your opinions and comments about our hotel. On behalf of the Hotel´s Management we thank you and we appreciate everything you wrote about the Gran Hotel. Your comments will help improve the quality of our services as well as the comfort of the hotel. We would also like to... More 

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