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Islazul Gran Hotel

Maceo 67 B/ General Gomez and Ignacio Agramonte, Camaguey, Cuba
Islazul Gran Hotel
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229 reviews from our community

Traveler rating
    11
    57
    88
    50
    23
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22
113
15
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Antonio, Texas
Top Contributor
113 reviews 113 reviews
35 hotel reviews
85 helpful votes 85 helpful votes
1 of 5 stars Reviewed yesterday NEW

This is a government owned hotel. Not well maintained paint on window pains, pealing ceilings, limited hot water, etc. Food is only fair and the restaurant staff are neither friendly or helpful. Do not stay here unless there is no better place to stay in Camuguey

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San Diego, California
Top Contributor
111 reviews 111 reviews
37 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is located on a walking street. It is in a good location for walking and seeing the area and it has a great rooftop bar and viewing area. The rooms, however, are very small and the bathrooms do not have a counter for placing toiletries. The air conditioning worked but was very noisy. They had only one key... More 

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Daylis S, Especialista Comercial at Islazul Gran Hotel, responded to this review

First of all, we would like to thank you for your comments about our hotel. Your opinions are always helpful in order to improve our service. We are very glad you liked the location of our hotel and that you enjoyed the beautiful views of the city you can enjoy from our hotel. On behalf of the Hotel´s Management, we... More 

Top Contributor
77 reviews 77 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Small rooms with sometimes malfunctioning door locks. Poor room views but great rooftop view. Friendly staff. Interesting nightly entertainment. Good location for walks around the town. Swimming pool crowded with local folks. Breakfast buffet and dinner just average. Probably the best in town, however. Lovely town--don't let the hotel situation discourage you.

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Daylis S, Especialista Comercial at Islazul Gran Hotel, responded to this review

First of all we would like to thank you for your comments and opinions regarding our hotel. The staff of our hotel works with the main goal to please our clients and make you feel as if you were at home. That is why we appreciate your compliments and also that you enjoyed the entertaining activities we prepare for you... More 

London
Top Contributor
127 reviews 127 reviews
68 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed April 4, 2015

In the centre of town, on a pedestrianised street, this is an old hotel built on Spanish lines wth an interior courtyard. Our room on the fourth floor looked inward with no outside window, not large but adequate and with a decent sized bedroom. No bath towels, no basin plug and no hot water were not impressive. We over came... More 

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Daylis S, Especialista Comercial at Islazul Gran Hotel, responded to this review

We are very pleased with you, because of your comments. It is very important for us to know the experiences of the clients in the hotel because in that way we can know in wich direction we have to move. Only we would like to clarify that all our bedrooms has basin plugs and that we normaly give more than... More 

Buderim, Australia
Top Contributor
578 reviews 578 reviews
63 hotel reviews
352 helpful votes 352 helpful votes
4 of 5 stars Reviewed March 21, 2015

The hotel foyer was amazing and you could spend ages looking at the walls and doing photos+++. The rooms were small but comfortable, the shower was good but no safe. We only had two small towels and no floor mat for the shower. The air con was noisy as well. The good thing about the hotel was that you were... More 

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Daylis S, Especialista Comercial at Islazul Gran Hotel, responded to this review
Google Translation

Acogemos con gran agradecimiento sus comentarios sobre nuestro hotel. Sus palabras nos han indicado como mejorar nuestro servicio y nos... More 

Portland, OR
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 18, 2015

The advantages of this hotel are it's location (on a pedestrian mall) and the gorgeous views from the elegant dining room on the top floor. The disadvantage is the noise level. The hotel partially wraps around a pool area that doubles as the entertainment stage in the evenings. Cuban music is loud, lively and fun......unless you are trying to sleep!... More 

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Daylis S, Especialista Comercial at Islazul Gran Hotel, responded to this review

Thanks a lot for commenting about our hotel. We know that sometimes our very nice location, in the center of the city, and also our architectural structure, cause us some troubles reffering to the noise that disturb some clients. Because of that we are daily checking this aspect , and if we just receive some call from one of the... More 

Brisbane, Australia
Top Contributor
59 reviews 59 reviews
56 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed March 14, 2015

This hotel is an historic hotel located in a very convenient area. My room was very small compared to all the other Cuban hotels I stayed in. The room got all the noise from the pool-side 'talent show', but thankfully the show ended at about 9PM. The air conditioner was prehistoric and made an awful noise all night. Unfortunately, it... More 

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Daylis S, Especialista Comercial at Islazul Gran Hotel, responded to this review
Google Translation

Agradecemos mucho su comentario sobre el Gran Hotel. Es cierto que nuestras habitaciones no son esencialmente muy amplias, pero el... More 

Amstelveen, The Netherlands
Top Contributor
66 reviews 66 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 11, 2015

Grandeur of a bygone era, reasonably well maintained. A very atmospheric hotel in a central location. Nice room with period furniture, beds were comfortable. Good-sized bathroom with modern 'rain' shower that actually had a proper jet of hot water. Pleasant dining room where buffet for breakfast and dinner offered enough to choose from. Good starting point for visiting the city.

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Daylis S, Especialista Comercial at Islazul Gran Hotel, responded to this review

We would like to thank you for your comments and oppinions about our hotel. Everything you say is of great help for our work and also for our staff. The description you make about the hotel is very accurate and good. Our main goal is that all our clients feel the same way you felt when you stayed here. Your... More 

Denver, CO
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 7, 2015

The Gran is not a fancy hotel but is very comfortable. Located in downtown Camaguey there is plenty to do close by. The restaurant situated on the fifth floor has great views of the city. There is a lobby bar but the best place to enjoy a drink is at the rooftop bar. It gives you a panoramic view of... More 

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Daylis S, Especialista Comercial at Islazul Gran Hotel, responded to this review

First of all we would like to tell you that we are very happy for your comments regarding our hotel. It is true that our bar on the 5th floor is one of the most beautiful places in our hotel, but it is not the only one. As you said in your comment our hotel give you the unique opportunity... More 

Davenport, Iowa
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 2, 2015

My stay at this hotel was included in an educational/cultural tour for Americans to Cuba. But this is the type of hotel I prefer to stay at compared to the flashier chain hotels owned by foreign interests. The Gran Hotel is in the center of Camaguey's shopping district and features an Art Deco type lobby with warm, dark wood that... More 

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Daylis S, Especialista Comercial at Islazul Gran Hotel, responded to this review
Google Translation

Agradecemos enormemente sus comentarios sobre nuestro hotel. Sobre todo en lo referente a la calidad y selección del menú seleccionado,... More 

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