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Hotel Terral

Malecon | Malecon Esquina a Lealtad, Havana 10100, Cuba
Hotel Terral
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271 reviews from our community

Traveler rating
    122
    99
    35
    7
    8
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20
153
24
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Guernsey, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

If you are looking for a base to see Havana the hotel terral is ideal. All the vibe of the malecon outside and a short walk - or coco taxi - from old Havana. Very helpful staff made my first impressions of Cuba very positive.

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London
Top Contributor
110 reviews 110 reviews
51 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Although the hotel has not been open long it is already showing signs of wear and tear. The shutters across our balcony were broken and tied permanently closed except for a gap in the middle. This completely defeated the object of being in a room with a view. We had a side balcony which looked onto a building undergoing complete... More 

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East Anglia, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First of all the staff at Terral are brilliant; personable, warm, keen to help. I had a couple of queries (not to do with the hotel) which they sorted out quickly and efficiently. The breakfasts are unbelievably good and the rooms are fantastic; huge, clean with amazing views over the Malecon (we were in a top floor suite). The only... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here with the family and we had a great experience, the staff was super attentive and friendly. The food was so good we couldn't stop eating, and all. The hotel's personal was exceptional. I will return to thos hotel and I encourage everyone to go and stay

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Aberdeenshire, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 19, 2015

We decided to use the Terral as our base in Havana for the week as all the rooms face the sea. We upgraded to one of the top floor suits as this has a terrace were we could chill out in the sun. We had breakfast in the room as well as in the restaurant - a good choice of... More 

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Canton of Geneva, Switzerland
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 12, 2015

We stayed 3 nights in this hotel in Havanna and enjoyed its great location (directly on the Malecon, at walking distance from the old city). The hotel was clean and the room very large. The hotel staff was nice, except for the staff at breakfast time.

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Lourdes_Fernandez14, Director Comercial at Hotel Terral, responded to this review

Dear Guests, thank you very much for all your comments, we will pass all your comments to the rest of the staff on the hotel. Once again thanks a lot for your comments on this site. Kind Regards, Lourdes Fernández Hotel Terral More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 5, 2015

On the basis that hotels in Cuba have not the same standards than in the rest of the western world, I would recommend this one. It is quite basic, in the sense that you won't find any luxury (although I think this might only be possible in one hotel in la Habana) but it has really good things: The best... More 

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Lourdes_Fernandez14, Director Comercial at Hotel Terral, responded to this review

Dear Loreto, thank you very much for publishing your impressions about our service. We are pleased that our breakfast was satisfactory, and that you enjoyed our singular environment. We hope you stay with us again !! Kind regards, Lourdes Fernandes Hotel Terral More 

Hereford, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 4, 2015

This is a very nice little hotel situated directly on the sea front. If you are a light sleeper probably not suitable as 6 lanes of traffic directly outside the hotel, which the noise is constant. Although the views do make up for this. The staff are friendly & helpful, the rooms are very large & clean & have all... More 

Was this review helpful? Yes 2
Lourdes_Fernandez14, Director Comercial at Hotel Terral, responded to this review

Thank you very much for posting your comments about our hotel. We hope that you will return to visit us in the future, because for us it will be a pleasure to welcome you again. Kinds regards, Lourdes Fernández Hotel Terral More 

Ringwood, United Kingdom
Top Contributor
61 reviews 61 reviews
23 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 4, 2015 via mobile

This is a very well placed, we'll run hotel. It's about 20 minutes walk to the old town, along the Malecon, which is a pleasant stroll. The rooms faced the sea with spectacular views. The front desk, bar and restaurant staff are very friendly and give a high standard of service. The breakfast was very good plentiful and quite inventive,... More 

Was this review helpful? Yes 3
Lourdes_Fernandez14, Director Comercial at Hotel Terral, responded to this review

Dear Guest, thank you for your comments and we are pleased to have met your expectations. On behalf of our team hope to welcome you again in our hotel. Kind regards, Lourdes Fernandez Hotel Terral More 

Grand Cayman
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 30, 2015

A lovely boutique hotel situated on the Malecon. We had a spacious room with Seaview. Very modern. I have a feeling all the rooms face the sea. Our room was rather noisy..you could hear the traffic constantly as the windows didn't seem to fit properly, think there was an issue with the seal. The staff were friendly. Breakfast was served... More 

Was this review helpful? Yes 3
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