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Melia Habana

Ave 3era, e/ 76 y 80 | Miramar.Playa, Havana 11300, Cuba
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Melia Habana
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Ranked #2 of 75 Hotels in Havana
A recent review
5 of 5 stars reviewed 1 week ago
Miss-jonty London, United Kingdom
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1,978 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

we stayed here in April for our honeymoon and it was wonderful. We received an upgrade which had stunning sea views. Diana was fantastic on customer services , she made us feel so welcome. The free bus to Havana city centre is great and we liked that we could leave the hustle and bustle and return to the tranquility of... More 

Was this review helpful? Yes 2
Stefano S, Director General at Melia Habana, responded to this review

Dear Miss-jonty: Thank you for posting your great feedback about our Melia Habana. For us it was an honor to have been chosen to enjoy your honeymoon, important event of our life from which we all want to save the best memories. I am pleased to see that you considered great the free bus service we provide to our guests... More 

Madrid, Spain
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent stay at the Melia Habana, real reaxing place to stay if you really want to have the resort feel. Really enjoyed the nice music in the evenings. And I would specially like to thank Maria Sorolla for her excellent service really made my stay a 10/10

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Stefano S, Director General at Melia Habana, responded to this review

Dear RafaelRiosR: Thank you very much for sending us your very good impressions about your stay in our Meliá Habana, which you considered "excellent" Personally I will recognize María Sorolla, the merit of having been highlighted in your comment. I hope you will return very soon and can have the pleasure of welcoming you! With my warmest regards, Stefano Sturni... More 

United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

There are many places inside the hotel's lobby area that you would find useful - besides wi-fi, you can also find great places to eat. We recommend italian restaurant and their lasagne - it is really something) Staff is friendly and speaks english. Miramar Trade Center just accross the street.

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Stefano S, Director General at Melia Habana, responded to this review

Dear Cuban H: I sincerely appreciate the courtesy to publish your very good comments about our Melia Habana, recommending our offers and services and praising our staff, as many travelers flock to this page to check reviews before choosing where to go. For us it is always a pleasure to serve all our customers whose expectations we try to satisfy.... More 

Edmonton, Canada
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is beautiful. The grounds, the pool the view, everything was fantastic. Much better than most hotels I've stayed at in Canada. The bed was so-so but not bad by Cuban standards. It's not as close to downtown as I would have liked but there was a great shuttle that ran often. We only had to take a cab... More 

Was this review helpful? Yes 1
Stefano S, Director General at Melia Habana, responded to this review

Dear Cathy W: Thank you for publishing your very good impressions about your stay in our Meliá Habana, that evaluates as a "wonderful hotel much better than most hotels I've been in Canada" Also I thank you for your compliments to our gardens, swimming pool, views ..., "all great"!!. I took good note of your observation about buffet dinner because... More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is one of the best looking hotels for Cuba. A beautiful lobby with a lot to offer. This however doesn't come close to its counterpart on the other side of the island in Santiago. When we ate at the bar, the waiter was extremely rude and short. He also informed us at one of the several times we ate... More 

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Stefano S, Director General at Melia Habana, responded to this review

Dear Wes L: Thank you for publishing your impressions about your stay in our establishment, which describes as "one of the best looking hotels for Cuba with a beautiful lobby and a lot to offer" I very much regret the incident to which you referred in relation to the service offered in the Lobby Bar and also appreciate that you... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

Outstanding hotel in a wonderful city. The Level was fabulous from the welcoming to the daily breakfast, happy hour and the departure. Very clean. Close to the old city. It's located in Miramar which is an "upscale" neighborhood. GM Stephano recommended wonderful restaurants. We're going back in the fall.

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Stefano S, Director General at Melia Habana, responded to this review

Dear 33154: I appreciate very much that you have published on this site so great comments about your stay at our Melia Habana. You have been very kind praising our offers, as well as cleaning and other services we offer at The Level and recommending us to the many users of this website. I hope to have the pleasure to... More 

Santo Domingo, Dominican Republic
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

for Cuban standards, excellent hotel, decent food, especially the Italian restaurant, very good Italian style pizza. Nicely decorated rooms, a/c needs help, wonderfill pool and very attentive service. Nice to see that families living in Cuba can finally stay in a good hotel in Cuba

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Stefano S, Director General at Melia Habana, responded to this review

Dear Joaquin P: Thank you for posting such a great comment about our Melia Havana, which considered as an "excellent hotel" Thanks also for praising our bids and services and for referring positively to the attitude of the staff, to whom so much stimulates this kind of opinions. I hope we can serve you again very soon. In Melia Habana... More 

Edinburgh, Scotland, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Recently returned from this hotel where my boyfriend and I stayed for 3 nights at the start of a 10 day break to Cuba. I would recommend it to anyone! I have absolutely no complaints about this hotel and was certainly one of the poshest hotels I have stayed in (throughout the world, not just in Cuba!) All things you... More 

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Stefano S, Director General at Melia Habana, responded to this review

Dear Nicola D: Thank you for posting such a great comment about our Melia Havana, which considered "one of the poshest hotels in which you've stayed (worldwide, not only in Cuba!)" and "a fantastic hotel that you recommend to everyone ". Thanks also for praising our sea views, pool and the other bids and for evaluated as "impeccable" the service... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Got a standard room and it was a killer, old furniture and facing the boulevard. Seaview is a must. Food is mediocre and the lobby bar is inefficient and expansive. Too many hookers in the lobby. Pool is nice though. Service as usual in Cuba, really bad.

Was this review helpful? Yes
Stefano S, Director General at Melia Habana, responded to this review

Dear Sorin P, I’m offering my sincere apologies for not meeting your expectations regarding the flavour of some of the dishes you ate although they are prepared to satisfy the varied tastes of our clientele. We will gladly let our staff know about your kind comments as they will give them confidence to increase the quality of their daily services.... More 

Marshalltown, Iowa
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel; easy walking to fun places; near the ocean; shower was challenging--we flooded the bathroom on the first use!; expensive to use Internet, but that is true any place in Havana at this time; very helpful staff. Lovely facility.

Was this review helpful? Yes 1
Stefano S, Director General at Melia Habana, responded to this review

Dear RobLinLandings: Thank you very much for posting these good impressions about your stay at Melia Habana, "A wonderful hotel with beautiful facilities and very helpful personnel!". For us it was a pleasure to serve you and hope you visit us again soon! From this beautiful Havana and with my warmest regards, Stefano Sturni General Manager More 

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