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Melia Habana

Ave 3era, e/ 76 y 80 | Miramar.Playa, Havana 11300, Cuba
Melia Habana
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1,839 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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Bodmin, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Our first night here was spent above a main road with horns blaring and traffic roaring till about 4am, even though we had asked Thomas Cook for a quiet room if possible. The next day we moved rooms only to be told we were only booked in for two nights and not three. The girl on reception then informed me... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My wife and I were here for business in March 2015 for a day and for a week two years ago, and we thoroughly enjoyed the hotel. It is much like any 4-star big city hotel, but you are in Havana (Miramar) and Cuba is the best! The Melia Cohiba hotel is a better choice if you want to spend... More 

Was this review helpful? Yes 1
Stefano S, Director General at Melia Habana, responded to this review

Dear Bill C: Thank you for posting on this important site your magnificent view on our Melia Habana! Thanks also to highlight so positively our offers and services, despite the confusion with the martini in the bar of the pool that you really enjoyed ... For us it will be a great pleasure to serve you in your next stay... More 

Budapest, Hungary
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good quality international standard hotel. Staff are excellent - all staff we encountered are happy types with a can do attitude. We stayed on the 9th floor Club Level which is a bit more expensive but worth it. BTW - internet access free if you stay on the 9th floor. The onsite restaurant La Scala is very good. They had... More 

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Stefano S, Director General at Melia Habana, responded to this review

Dear Budapest22, I thank you for reporting how good your experience was as a guest of “The Level” and for highlighting " GREAT HOTEL WILL NOT DISAPPOINT ". I can see that you also enjoyed our Installations and services very much. All yours senteneces makes us feel really proud of our job and will definitely give us the strengths to... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at the club level! Amazing service of course in a super interesting country! If you stay in Melia Havana, I strongly recommend the club level, you can enjoy free internet and breakfast, cocktails and appetizers. More importantly the service is much better than a regular room. The difference in price is well worth it!

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Stefano S, Director General at Melia Habana, responded to this review

Dear Mvdbg, I thank you for reporting how good your experience was as a guest of “The Level” and for highlighting the BEST SERVICE EVER. Your last sentence: “ The difference in price is well worth it " makes us feel really proud of our job and will definitely give us the strengths to continue working hard on our services... More 

Elora, Canada
Top Contributor
78 reviews 78 reviews
9 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 1 week ago

The good: Clean rooms. Friendly staff. Best mattresses in Cuba. Great shower pressure and did not run out of hot water. Great all girl band playing in the lobby at night. The not good: Buffet was not very good for Melia standards. Took forever to get a beverage from wait staff at dinner and did not manage to get one... More 

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Stefano S, Director General at Melia Habana, responded to this review

Dear rnr 636, I would like to thank you first for taking the time to report your feedback on Trip advisor after your stay at the Meliá Habana. Thank you for mentioning the quality of our clean rooms and f riendly staff.Such comments are the best award we may receive from our customers. Regarding your suggestions for improvements, we wish... More 

Doncaster, United Kingdom
Top Contributor
62 reviews 62 reviews
34 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for four nights as part of a two week split site holiday. The first thing to be aware of when booking is that it is 20-25 minutes outside the city centre. This has its advantages, as the area is quieter than the city and the hotel does provide a regular free hotel to city and... More 

Was this review helpful? Yes 4
Stefano S, Director General at Melia Habana, responded to this review

Dear ColinL451, I would like to thank you first for taking the time to report your feedback on Trip advisor after your stay at the Meliá Habana. Thank you for mentioning the quality of our food in the restaurants as well as recommend this Hotel. Such comments are the best award we may receive from our customers.We hope to see... More 

Stamford, United Kingdom
Reviewer
3 reviews 3 reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff took excellent care of us and in particular the customer services lady Rosa was excellent meeting with us on the first day to discuss what the hotel and the surrounding areas had to offer. The hotel looks ugly from the outside but has inside has a large sweeping foyer, bars and restaurants. There is a main bar just... More 

Was this review helpful? Yes 1
Stefano S, Director General at Melia Habana, responded to this review

Dear Kaushik C, you are right, on top of the " Nice hotel with really good service" there is another reason to come back to Cuba: " THE FRIENDLINESS OF ROSA ¨. I thank you for mentioning these important points on your review in Trip advisor after your stay at the Meliá Habana.I send you my warmest regard’s from the... More 

San Jose, Costa Rica
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My expectations were very low since Cuba has severe limitations and scarcity problem. The room, the italian restaurant at the hotel and services were really nice. I feel that there is room for breakfast improvements and internet has an exaggerated price (around 10 dollars per hour). I heard in other hotels they charge a much cheaper price.

Was this review helpful? Yes 1
Stefano S, Director General at Melia Habana, responded to this review

Dear Susan C, I would like to thank you first for taking the time to report your feedback on Trip advisor after your stay at the Meliá Habana. Thank you for mentioning the quality of our food in the Italian restaurant as well as the quality of our room comfort.Such comments are the best award we may receive from our... More 

Cannock, United Kingdom
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel as part of our 'twin centre' to Cuba and we couldn't have been more pleased. It's located some 20 mins drive from the centre of Havana offering a free bus to and from, or an inexpensive taxi ride, it's close to some fabulous restaurants offering various foods from local to Tapas and it offers 5 star... More 

Was this review helpful? Yes 1
Stefano S, Director General at Melia Habana, responded to this review

Dear Barry P, one more good comment…. One more good reason for us to continue working hard in trying to do things even better. I thank you very much for reporting your lovely feedback on Trip Advisor and I am glad to see that your experience at the Meliá Habana has been an excellent one, especially for somebody who choose... More 

Bacau, Bacau, Romania
Contributor
20 reviews 20 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Havana is an amazing town: to see the ancient center is an experience! Melia Habana is a luxury hotel, with large spaces, with art operas, boutiques. The room is large, the views are fantastic: sea, sun, garden, pianos, beach, people...But you must know that they are expecting tips for everything! Anyway, if you want to visit Cuba, it is very... More 

Was this review helpful? Yes 2
Stefano S, Director General at Melia Habana, responded to this review

Dear Andreia G, I would like to thank you first for taking the time to report your feedback on Trip advisor after your stay at the Meliá Habana.Thank you for mentioning the hotel as LUXUARY, as well as quality of our rooms and staff. Such comments are the best award we may receive from our customers.We hope to see you... More 

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