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Melia Habana

#3 of 76 Hotels in Havana
Certificate of Excellence
Ave 3era, e/ 76 y 80 | Miramar.Playa, Havana 11300, Cuba
Melia Habana
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1,753 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester
Contributor
13 reviews 13 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed 3 nights from 3/4/15. We had asked for an ocean view room and on arrival thats what we got brilliant. Watched lovely sunsets sat on the balcony. The room was large, air conditioned, a little outdated but spotless, the bed comfortable and we had 3 great nights sleep The hotel is very clean and well organised with entertainment in... More 

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Stefano S, Director General at Melia Habana, responded to this review

Dear Pussycatpussycat, Thank you so much for reporting your nice feedback on Trip Advisor. It is great to know you had a relaxing,lovely and wonderful experience on your vacation at Meliá Habana. As we read your words we could imagine your pleasant stay and we are more than proud of being the one that have made possible this satisfaction. We... More 

Ottawa
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel for the 1st half of a duo pkg over Easter and were pleasantly surprised by the cleanliness and modern amenities of this hotel. The staff were friendly and professional and the room was kept very clean. We were happy to find out that our package included a free hot breakfast buffet. The quality of food... More 

Was this review helpful? Yes 1
Stefano S, Director General at Melia Habana, responded to this review

Dear Samantha R, Your comments are the best award we may receive from our guest. We are sincerely proud for reading that was Cuban people who made your trip so special. Definitely our Staff is our major value and their genuine Cuban attitude makes the difference and many of our clients highlighted it. We appreciate your feedback regarding your great... More 

Ireland
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for 3 nights in March as part of our honeymoon in Cuba. Check in was quick. We were met after check in by the lovely Helen who gave us information on the hotel, as well as info on shows they could book for you. Breakfast was good. Plenty of choice and it was pretty much the same quality... More 

Was this review helpful? Yes 2
Stefano S, Director General at Melia Habana, responded to this review
Google Translation

Estimado Kamil B, mis palabras de reconocimiento quedan cortas frente a la gentileza de sus comentarios reportados en este sitio... More 

Contributor
16 reviews 16 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The Hotel is great. Great customer service and very kind people. Excellent for some relaxing time. Restaurants at the hotel are also great. Breakfest is also very good. Rooms are a bit outdated but are well kept. Pool is great. There's a bus service to Old Havan which is a plus.

Was this review helpful? Yes 1
Stefano S, Director General at Melia Habana, responded to this review

Dear Kamil B, I would like to thank you first for taking the time to report your feedback on Trip advisor after your stay at the Meliá Habana. Thank you for mentioning the quality of our food in the restaurants as well as the quality of our customer service and ous staf as kind people.I m agree of you :... More 

Contributor
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Beautiful city, clean and friendly hotel. WiFi is terrible though, very difficult to use. Room was large and very clean and the staff were very knowledgeable and friendly. The free bus is great into downtown Havana - just beware of the crowds waiting to sell you stuff as you get off.

Was this review helpful? Yes 1
Stefano S, Director General at Melia Habana, responded to this review

Dear Denner619, Your comments are the best award we may receive from our guest. We are sincerely proud for reading that was Cuban people who made your trip so special. Definitely our Staff is our major value and their genuine Cuban attitude makes the difference and many of our clients highlighted it. We appreciate your feedback regarding your positive experience... More 

Rotterdam, The Netherlands
Top Contributor
179 reviews 179 reviews
83 hotel reviews
187 helpful votes 187 helpful votes
4 of 5 stars Reviewed 1 week ago

When you travel to Cuba, you have to adjust your expectations. A 5-star here is not like a 5-star anywhere else. They try, but somehow just fall short. The hotel is huge and the exterior looks in need of some serious maintenance. Our room was very spacious with very comfortable beds. It was also very clean. The pool area is... More 

Was this review helpful? Yes 2
Stefano S, Director General at Melia Habana, responded to this review

Dear TravelFranck, Thank you so much for reporting your nice feedback on Trip Advisor. It is great to know you had a lovely experience on your stay at Melia Habana. We are pleased to notify you that we are carrying out some renovations to update the image and improve the whole product and services to meet all our guests´s expectations.We... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stay at the mella habana with my wife for a weekend , I must say that I was more than impressed. We had a great time. The staff was very helpful and pleasant. Breakfast was great. Will come back next year.

Was this review helpful? Yes 1
Stefano S, Director General at Melia Habana, responded to this review

Dear Annaj 535, I would like to thank you first for taking the time to report your feedback on Trip advisor after your stay at the Meliá Habana. Thank you for mentioning the quality of our product and I m vvery glad to know that you have spent a woderful vacacion. Such comments are the best award we may receive... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited in December 2014. Concierge and reception staff are very helpful and that is importany. Facilities are good and breakfast has enough variety. We had an ocean view room and even though it was dated we enjoyed it thoroughly :) ... the views were fantastic and balcony was large and wrap around... Location is in the residential part of Havana... More 

Was this review helpful? Yes 2
Stefano S, Director General at Melia Habana, responded to this review

Dear baneze: Thank you very much for posting your very good opinion about our Meliá Habana, that you kindly recommended precisely for the staff's attentiveness, calling it very helpful. For us, your comment is very flattering because it constitutes a true incentive to the employes that much works daily to achieve full satisfaction of our customers. I also want to... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been to the Melia Habana many times on business. I have always enjoyed my time at this hotel. The property is in great shape by Cuba standards and the staff is wonderful. I particularly know and appreciate the service a friendliness of staff member Aday. He works at the pool bar (supervisor I believe) and not only is attentive... More 

Was this review helpful? Yes 3
Stefano S, Director General at Melia Habana, responded to this review

Dear Duane B: Thank you for the kindness of posting on this website your wonderful comments about our Meliá Habana. Thanks also for your demonstrated loyalty and the special reference to the care provided by our staff. This strongly encourages all of us to continue trying to do it better every day. Personally I will recognize Aday, Daily, Olga Lidia... More 

Halifax Region, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I stayed at the Melia Habana for 3 nights as part of our trip to Cuba. Overall a great hotel. Really enjoyed the view of the sea from our balcony and cooling off in the pool after a day of touring the old city. If I could offer two suggestions for improvement they would be softer mattresses... More 

Was this review helpful? Yes 3
Stefano S, Director General at Melia Habana, responded to this review

Dear Lew I: Thank you for your so favorably comment about your stay in our Meliá Habana. It was a pleasure to read your compliments and to prove that we could meet your expectations. I have taken note of your suggestions regarding the beds and wifi service and I guarantee that we will consider as important opportunities for improvement. I... More 

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