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Hotel Mercure Sevilla Havane

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4.0 of 5 Hotel   |   Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
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Hotel Mercure Sevilla Havane
Ranked #19 of 75 Hotels in Havana
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1,515 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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leicester uk
Contributor
17 reviews 17 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is at best a 3*. The building is beautifully situated in Old Havana and the ground floor lobby and lounge is very comfortable with live music every day. We had to change room after the first night which was on the 2nd floor overlooking an enclosed yard of sorts, making the room very dark, but worst of all... More

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Vancouver Island Canada
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

At first impressions the lobby and lower floor show great promise but this quickly evaporates when you get your room. Dark grungy, lack of decent lighting (bedside lamps missing), smell of tobacco permeating the room, TV barely operable, no remote. Basically a total lack of maintenance - And don't tell me they cannot afford upgrades! This hotel is a 50%... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Depending on how bothered you are about the room you're in will depend on how holistically happy you are with the Sevilla. We arrived earlier than check in time but were told we could go straight to our room. It was small, and the window view was of a very close wall which meant the room was always dimly lit.... More

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Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer : We are continuously developing more efficient maintenance routines to improve our customer’s satisfaction. We appreciate your comments and you can rest assure we are working on your suggestions to improve our services. Best regards More

Stavanger
Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in this hotel our 3 last nights in Havana. Lying right in the centre with all major sights and restaurants within a short walk. Nice swimming pool area and room was very nice. However, you need to get a big room to be satiesfied. We got 306 a corner room with nice view. Others got very small rooms and... More

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Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: We appreciate your comments and you can rest assure we are working on your suggestions to improve our services. Best regards More

yorkshire
Top Contributor
125 reviews 125 reviews
21 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Can't really say much what already hasn't been said, yes the hotel is dated but that just adds to the charm for me,really feels part of historic Havana. Staff could be a bit more switched on and I'll not say much about no hot water in room 503 apart from it took me 24 hours and 7 different conversations to... More

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Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: We thank to you that you prefer us and that you have enjoyed the charm of our culture and location. We appreciate your comments and you can rest assure we are working on your suggestions to improve our services. Best regards More

Melbourne, Australia
Top Contributor
85 reviews 85 reviews
58 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel, immortalised in Graham Greene's 'Our Man in Havana', will not be for everyone. It is a vestige of a different time and both the lobby and the rooms are compact - but that is the basis for its appeal and the hotel works to maximise that. The hotel is ideally placed, an appropriate arm's length from the busy... More

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Horsham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We returned this week from a 7 day stay in Cuba, two nights of which we spent at the Hotel Sevilla. This is a lovely hotel. We stayed on the 6th floor overlooking the tree lined Paseo de Marti with views left to the Capitolio Nacional and right to the Malecon. Room 613, was very spacious and quiet. The double... More

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Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: Thank you very much ! Your comment makes us happy and motivate us to improve our Service which we will offer to all new guests who will give us the opportunity to welcome them during their next vacations in our hotel. Best regards. More

Istanbul, Turkey
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

need variety of foods and careful create. There's something about biting in night.Lobby bar can be more selfless.Good Location .Price / Performance otel. Old and have a nice ambiance.rooftop restaurant view is insufficient.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 1
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: We appreciate your comments. We can assure you we are making our best to improve our food selection and variety in order to meet our customer demands. On the otrer hand, our hotel is in the middle of a renovation process in order to overcome the standards of the rooms and the building in general. We can assure... More

Berlin, Germany
Senior Contributor
21 reviews 21 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is graded 4-star, although by world standards it would rate only 3. However, it is so central, and the staff are so friendly, that it is possibly the best option for anyone not wanting to spend all their days at the beach. I heard that some guest had plumbing problems, but I was lucky and had none. The... More

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Additional Information about Hotel Mercure Sevilla Havane

Address: Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Location: Caribbean > Cuba > Havana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Sevilla Havane 4*
Number of rooms: 178
Also Known As:
Mercure Sevilla Havane
Mercure Hotel Havana
Havana Hotel Sevilla
Mercure Havana
Hotel Sevilla Havana

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