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Hotel Mercure Sevilla Havane

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1.0 of 5 Hotel   |   Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Hotel amenities
Hotel Mercure Sevilla Havane
Ranked #20 of 75 Hotels in Havana
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1,558 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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Brisbane, Australia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have been here twice and rate it a good hotel with a lot of history. If you want to experience an authentic pre-Revolutionary era hotel this is one is worth visiting. The lobby, courtyard and rooms are pure early 1900s. Moorish in design and with strong connections with the Mafia during the 1950s as seen from the pictures in... More 

Was this review helpful? Yes 1
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Location - Architecture - Lobby - Pool Ideal location on the Prado within walking distance of all points of interests. The architecture of the hotel makes it one of the landmarks. Our room had a "vintage" look. The spacious, inviting lobby had every night wonderful entertainment from Buena Vista Cuban Jazz style to 3 of the most stellar opera singers.... More 

Was this review helpful? Yes 2
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer:\ Thank you very much for your comments; they help us to keep working towards a better customer satisfaction. Best regards More 

Coeur d'Alene, Idaho
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We loved everything about the hotel including the facility, location, service and even the food. While we ate only breakfast each day, it was more than adequate esp for a buffet type atmosphere. Make no mistake, there are nicer hotels in the city for about the same money but the location by the military museum, central park, waterfront etc, make... More 

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Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: Thank you very much for your comments; they help us to keep working towards a better customer satisfaction. Best regards More 

Red Deer, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I really loved this location and spent a lot of my time in old Havana. The staff were great. The food was ok and I managed well with my little spanish, although most of the staff were bilingial with either french or english as their second langauge. There was always hot water. The tv remote never did work. The bed... More 

Was this review helpful? Yes 1
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: Thank you very much for your comments; they help us to keep working towards a better customer satisfaction. Best regards More 

Geneva, Switzerland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is in walking distance to the Old Town of Havana and very close to the Capitol building. The staff is very friendly and helpful. Rooms are clean but as the building is getting older, the infrastructure is getting older as well. Breakfast is ok

Was this review helpful? Yes 1
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: Thank you very much for your comments; they help us to keep working towards a better customer satisfaction. Best regards More 

Oxford, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had room 515 which was a large corner room with great views. No damp issues, it was spotless and everything worked fine apart from the showered head was cracked ( I gaffer taped it!). Great pool and pool bar. Buzzy lobby/bar with courteous staff decent enough food, a choice of wines and wifi, a rarity in Cuba. The breakfast... More 

Was this review helpful? Yes 2
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: Thank you very much for your comments; they help us to keep working towards a better customer satisfaction. Best regards More 

Varadero
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is in really sad condition. The lobby is the only area they seem to be taking care of. First five floors smell awful. Moisture and sheer mold. If you are allergic or have ANY respiratory problems (asthma etc.), stay away from this hotel. Our room was in 8th floor and it didn´t smell. Cleaning was ok, bed was... More 

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 1
Leicester
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

On arrival at the hotel the foyer was quite impressive. When we were shown to our room we were very dissapointed after such a long journey and the time change we just need a rest. The room was on the 2bd floor and immediately we could smell the damp, the bath was rusty and the toilet did not flush properly.... More 

Was this review helpful? Yes 1
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: Thank you to have dedicated a time to comment your stay in our hotel. We feel a lot that your experience has not been in agreement to your expectations. We are in a stage of transformations and we will take all your comments with the purpose of improving. You don't doubt to write us directly when you program... More 

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Additional Information about Hotel Mercure Sevilla Havane

Address: Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Location: Caribbean > Cuba > Havana
Price Range (Based on Average Rates): $
Hotel Class:1 star — Hotel Mercure Sevilla Havane 1*
Number of rooms: 178
Also Known As:
Mercure Sevilla Havane
Mercure Hotel Havana
Havana Hotel Sevilla
Mercure Havana
Hotel Sevilla Havana
Hotel Style:
#1 On the Beach Hotel in Havana

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