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Hotel Mercure Sevilla Havane

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3.5 of 5 Hotel   |   Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Hotel amenities
Hotel Mercure Sevilla Havane
Ranked #18 of 75 Hotels in Havana
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1,609 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kingston, Canada
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

My daughter and I spent 5 days here while exploring Havana and visiting friends. All and all we enjoyed the historic building and the fact it had a pool due to the hot temp. during the day. The hotel could use a little tlc and perhaps with the influx of american visitors more money will be spent on some of... More 

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Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

We appreciate your comments and you can rest assure we are working on your suggestions to improve our services. Our hotel is in the middle of a renovation process and we sincerely apologize for any inconvenience that you might have experienced. We are putting some emphasis to minimize the impact of that process. We also appreciate your comments since they... More 

Horsham, United Kingdom
Top Contributor
81 reviews 81 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here recently for two nights in Havana. This was our third visit to the city and Cuba so we have had experience of other hotels in the city and throughout Cuba. The outside entrance and the lobby looked fine on arriving but we were so disappointed when we were taken to our room on the 4th floor. It was... More 

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Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: Thank you to have dedicated a time to comment your stay in our hotel We feel a lot that your experience has not been in agreement to your expectations. We are in a stage of transformations and we will take all your comments with the purpose of improving. Have a nice day More 

Los Angeles. CA
Top Contributor
55 reviews 55 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for three nights during recent visit to Cuba. Room was very nice and large with high ceilings etc. We could see the ocean from one window. Bar downstairs always seems to be busy and great entertainment. Morning breakfast had lovely food and live background music. I was on a tour so not sure of the room prices. Bar... More 

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Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My daughter and myself have just returned from 6 nights in the Hotel Mercure Sevilla Havana. After reading the reviews on hotels in Havana , we were pleasantly surprised by the friendliness and helpfulness of the staff we encountered. When we first arrived at checkin, we were told that as the hotel was offline they needed a payment. I had... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: We appreciate your comments and you can rest assure we are working on your suggestions to improve our services. Best regards More 

Moscow, Moscow City, Russia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I am really crazy about gangsta - romance, so I got what I wanted - Al Capone atmosphere around me. The whole stay I was surrounded by music - violin during breakfast on the rooftop terrace, traditional music during the day in the hall, and you will listen to beautifull opera sounds in the evening having your pre-dinner mojito. The... More 

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Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer:\ Thank you very much ! Your comment makes us happy and motivate us to improve our Service which we will offer to all new guests who will give us the opportunity to welcome them during their next vacations in our hotel. Have a nice day. Regards More 

Stockholm
Top Contributor
173 reviews 173 reviews
37 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Large nice rooms with good beds -- when renovated they kept much of the atmosphere from ancient days. The lobby area is also filled with old photos from the "old times" when the US maffia ruled Havana. As said earlier the hotel is situated at the Prado and very close to the former Presidential Palace (now museum of Cuban revolution).... More 

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Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: We appreciate your comments and you can rest assure we are working on your suggestions to improve our services. Best regards More 

Phnom Penh, Cambodia
Top Contributor
80 reviews 80 reviews
52 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very good location, in down town just few minutes walking to Malacon street and just few minutes to pedestrian area for bar, restaurant, souvenirs.... The environment of this hotel is pretty good, sitting on open air bar and listening live music. The room is huge (if compare to other hotel) but the bathroom is pretty small. Hot... More 

Was this review helpful? Yes 1
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: Thank you to have dedicated a time to comment your stay in our hotel We are in a stage of transformations and we will take all your comments with the purpose of improving. Best regards More 

Oregon, Ohio
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice pool and people. A little problem with hot water. Room had great view of the boulevard and walking distance of the old city. Catch the hop on hop off bus just a block away. The classic cars surround this hotel.

Was this review helpful? Yes 1
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review

Dear customer: We appreciate your comments and you can rest assure we are working on your suggestions to improve our services. Have a nice day More 

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Additional Information about Hotel Mercure Sevilla Havane

Address: Trocadero 55 e Prado y Zulueta Habana, Havana 260, Cuba (Formerly Sofitel Sevilla La Habana)
Location: Caribbean > Cuba > Havana
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Mercure Sevilla Havane 3.5*
Number of rooms: 178
Also Known As:
Mercure Sevilla Havane
Mercure Hotel Havana
Havana Hotel Sevilla
Mercure Havana
Hotel Sevilla Havana
Hotel Style:
#1 On the Beach Hotel in Havana

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