We organised a boys' weekend in Havana for a bachelor party and this was a great hotel for the 8 of us. The rooms were spacious and the hotel well located. We watched the Classico in the Casa del Habano cigar lounge with some excellent pizza from one of their restaurants. The concierge service was especially helpful. They booked us...
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Have just returned from our 3rd stay in Melia Cohiba.
The hotel still offers high standard accommodation & service is excellent - which you would expect from a 5* hotel. It is exceptionally clean & comfortable & remains 1 of the most impressive hotels in Havana. BUT -
We have always sung the praises of this hotel & recommended it...
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The rooms are well equipped and views over the ocean and city. No information on any of the facilities though. The restaurants for dinner very over-priced and poor quality food. The Italian cost £60 for 2 starters, 2 salty cold Lasagne and two coffees. The staff are more interested in telling you you have to pay if you are not...
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Dear Mr. Caz49001,
Please receive our most sincere thanks for letting us know your opinions and suggestions about our work.
I have red your comments and they are really constructive since they will help us improve our daily service quality. We have analysed all the details you have mentioned with our A& B and Concierge Departments since a hotel with...
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The hotel was a bit dilapidated and staff were not what I would call 5*. The breakfast was very good, room okay.
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Dear Mr. Osier,
First of all, we appreciate you taking part of your valuable time to let us know your impressions on your stay in our Melia Cohiba Hotel; this will surely help our daily work.
Please allow me to inform you that we are in the middle of some improvement projects in order to offer our guests better comfort...
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nice hotel most of the staf were very friendly nice rooms they give us free wifi but very slow and the food inside the hotel is expensive
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Dear Mr. Odelafu,
On behalf of our team we sincerely appreciate you letting us know your valuable comments, which we will surely let the rest of the team know about them.
We are sure we can count with your presence during your next visit to Havana; we will receive you with the excellence of service you deserve.
Best regards,
Juan...
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Before going on a trip I always read a bunch of tripadvisors reviews and that was the reason why I chose to stay at this hotel, because just as the last reviews they were really good.
We chose a suite with a king bed ( 2 Queen beds one next to the other = a super king bed I guess)...
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Dear Mrs. Karyna K,
First I would like to thank you for sending us your opinions about the Hotel because it really gives us the elements to improve our work.
I’m offering my sincerest apologies for the inconvenience caused during your stay with us. Our security staff has the responsibility to guaranty the safety of our clients, in spite of...
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I stayed at the Melia Cohiba at the end of a recent tour of Cuba. We had already experienced the excellent Melia Santiago in Cuba's second city and were expiating the Chiba to be of the same standard. It was. The location is interesting- not very far from the Malecon harbour front promenade drive and within easy walking distance of...
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Dear Mr./Mrs. MelbourneOztraveller,
It is a pleasure to receive your comments about your stay in our hotel. Thank you very much for letting us knows. We are pleased to know we cover you expectations.
Regarding your opinion about the elevators, allow me to inform you that we are making some reforms, among which we are planning to change them this...
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This is a well run hotel with particularly large and comfortable rooms. The main restaurant (there are 3) is large yet with a welcoming ambience. The staff, whether restaurant or at reception, are very pleasant and give very good frinedly service. The food is quite varied and surprisingly good, particularly when placed beside the other 5 hotels we stayed in...
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Dear Mr. / Mrs. artyone1,
We really appreciate that you let us know your opinion about your stay in our Hotel. Our staff will receive for sure your positive comments. I also thank you for the way of telling your opinion with such details.
We hope to see you in your next visit to Havana. It will be a pleasure...
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I stayed at the Melia Cohiba for 5 nights in mid April 2012. I was part of an Insights Cuba tour from the USA. My ratings take into account the fact that all hotels in Cuba face shortages and difficulties in achieving standards found in the rest of the Carribean and Central America. Twice there was a brief shortage of...
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Dear Mr. rudy711,
First of all, I would like to thank you for sending us your opinions about the Hotel and the service in general, because it really gives us the elements to improve our daily work.
About air conditioning, I suppose it must have been a problem punctual in your room, which we wished you had communicated during your...
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Stayed at the hotel at the start and the end of the tour you walk in and there is a great big foyer all very nice ,you can convert money in the foyer but is slow ,on our travel this was the best place to us the wfi,as there is very little internet and is slower than the old dial...
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Dear Mr./Mrs. travelled24,
I really appreciate that you let us know your opinion about your stay in our hotel. This is a very strong tool that helps us to improve our daily performance.
We take note of some details that you mentioned, which will be taken into account. The clients are our reason of being, that’s why we try to...
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445 Reviews
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