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Hotel Neptuno-Triton

3ra Ave. y 74 | Miramar, Havana, Cuba
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Hotel Neptuno-Triton
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Ranked #69 of 75 Hotels in Havana
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168 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Antwerp, Belgium
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed March 3, 2015

Hotels in Havana can be a splendid surprise. This was a surprise, in the worst sense of the word. Durty, broken equipment, no elevator with a room on the 13th floor, bad food,... dont go there. Simply horrible. You'd better stay in a tent on the beach.

Was this review helpful? Yes 5
Toronto, Ontario, Canada
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed February 24, 2015 via mobile

ok this is officially the worse. We arrived on Friday Feb 20th. with a two day tour group seeing Havana. Having been told our promised 4 star hotel was over booked, it was obvious from the outside this was NOT a 4 star equiv. In fact calling it 1 star is being kind. DO NOT stay here, if need be... More 

Was this review helpful? Yes 4

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ipswich
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
1 of 5 stars Reviewed February 14, 2015

Stopped here for just 2 hours to get changed after a day in Havana on the way to the TRopican show. The minute I walked in it was obvious this hotel had seen better days. The room we were given to get ready was disgusting. There was a rusted broken air con unit half out of the window with massive... More 

Was this review helpful? Yes 1
Ipswich, United Kingdom
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed February 14, 2015

I spent just under 3 hours here to use a room which had been arranged by our tour guide for freshening up before seeing Tropicana show. As soon as we walked in, the whole of the reception area was covered with Chinese people asleep on the chairs and floor. The reception area toilets were being used by what appeared to... More 

Was this review helpful? Yes 1
Apeldoorn, The Netherlands
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed February 10, 2015

The glory of this hotel lies in the past. The services are poor. 1 out of 4 elevators are working, this means you have to wait at least 20 min. each time (26 stores). The save does not work. Not to hygiënic (dead cockroaches lay in stairwell. After this experience we changed to casa's particulares. Resonable food.

Review collected in partnership with Galahotels.com

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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed February 23, 2014

Absolutely one of the worst hotels we have ever stayed in. Our room was disgusting, filthy, barely functioning plumbing and major mold issues. This hotel appeared to abandoned when we drove up and it really should be. I would suggest closing this hotel to refurbish it top to bottom or just tear it down.

Was this review helpful? Yes 8
New York, New York, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed February 15, 2014

I stayed for three nights in mid-January, on the 21st floor. My room had a terrific view of the ocean, but the building was literally falling apart. I saw cracks in the walls and signs of dilapidation. The single working elevator stopped midway between floors and passengers had to climb out into the floor to escape. Totally dangerous! Breakfast is... More 

Was this review helpful? Yes 5
Quepos, Costa Rica
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed November 10, 2013

Horrible, Horrible, Horrible, There was nothing except on Clerk that was very helpful, but besides that everything else was a disaster, the food, the room, the TV was playing Communist propaganda basically 24/74 in all channels. Extremely old amenities and infrastructure was very bad shape and dirty, including the swimming pool areas, and some of the areas look very creepy... More 

Was this review helpful? Yes 4
Quito, Ecuador
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed April 20, 2013

Its probably the worst hotel I have ever experienced... Out of a terror movie! We traveling with a group and I belive all of us had the same impression. The lobby had no decent toilets and strange women were walking around (you can imagine what for...). The elevator didn't work very well, the food was pretty bad, service was horrible,... More 

Was this review helpful? Yes 8
taupo, nz
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed April 19, 2013

Circumstances forced us to spend a night in this hotel as it was the only one available. Breakfast was in edible and there were no dishes or plates to be had. A friend managed to find a few cornflakes which he had in a cup and had to use a fork to eat them. Outside the pool loungers were dirty... More 

Was this review helpful? Yes 2
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