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Iberostar Parque Central

#1 of 76 Hotels in Havana
Certificate of Excellence
Neptuno, esquina Prado y Zulueta | Habana Vieja, Havana 10100, Cuba (Formerly Parque Central)
Iberostar Parque Central
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4,119 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Iberostar Parque Central
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Perth, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed May 8, 2007

While it's quite a nice hotel, with reasonable rooms, it's not cheap, and needs a few things to make it more pleasant. The room service menu is very limited, and the quality ordinary. The only in-room internet access is via a remote keyboard which is tortuous to use, and uselessly slow. There are 3 other internet linked computers in the... More 

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mmxa9184, Director of Sales and marketing at Iberostar Parque Central, responded to this review

Dear Tripadvisor user and reviewer, Thank you for your comments, although I have the impression that your stay with us, didn’t meet your expectations. First of all, and I am sure I have mentioned this before in my responses, please, if you have a comment about something malfunctioning in your room, pls mention your roomnumber you’ve stayed in, if possible.... More 

Newbury, United Kingdom
Top Contributor
188 reviews 188 reviews
28 hotel reviews
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed May 1, 2007

We stayed at the Parque Central for 2 nights, after 7 nights in Guardalavaca as part of a package deal booked with The Holiday Place. The hotel is supposed to be 5*, but I would say it is more like a 4*. The room was nice with good facilities, but the furnishings were getting a little tired (even the bath... More 

Was this review helpful? Yes 1
mmxa9184, Director of Sales and Marketing at Iberostar Parque Central, responded to this review

Dear Tripadvisor user and reviewer, Thank you for your comments and pls allow me to answer. I am not going to argue about how many stars we should have. For me, good service and quality and standard of the product is the most important thing. The star category only gives you and indication of what to expect. (and it helps... More 

Altrincham, United Kingdom
Contributor
18 reviews 18 reviews
16 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed April 21, 2007

Had a 3 night stay in the NH Parque before moving to an all-inclusive in Varadero, however with late arrivals and an early transfer we actually only had 2 full days to explore Havana. If you are intent on doing Havana PROPERLY, this is NO WHERE NEAR ENOUGH TIME. Even more disappointing was the fact we left Havana rushed and... More 

Was this review helpful? Yes 8
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 15, 2007

We stayed here from April 6-April 13 2007. Please keep in mind that my opinion is based on comparing Cuban hotels to other Cuban hotels, - the star rating system could not be used to compare a 5 star hotel in Havana with one in New York, for example. We had a room on the fourth floor, overlooking the Park.... More 

Was this review helpful? Yes 3
mmxa9184, Director of Sales and Marketing at Iberostar Parque Central, responded to this review

Havana, April 18th, 2007 Dear Trip Advisor user and reviewer, Thank you for the time and effort you took to post your review and thank you also for your positive comments. Just to answer your few less positive observations to you and all other Trip Advisor Users: 1. Coffee service can be slow / Service on the roof is extremely... More 

nyc
Contributor
16 reviews 16 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 15, 2007

We stayed here 3 times during our 10 days in Cuba. We had 2 rooms for 6 adults and 2 children. Our first stay was horrible. We were in room 527 and the window was broken and housekeeping took 3 hours to bring us an extra bed for our 4 yr old son. The room was old and it was... More 

Was this review helpful? Yes 2
mmxa9184, Director of sales and marketing at Iberostar Parque Central, responded to this review

Havana, April 18th, 2007 Dear Trip Advisor user and reviewer, Thank you for the time and effort you took to post your review and thank you also for your positive comments. Just to answer your few less positive observations to you and all other Trip Advisor Users: 1. Our first stay was horrible. We were in room 527 and the... More 

liverpool
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 15, 2007

Stayed in the Parque Central 5 nights at the start of our holiday then 1 night 3 weeks later before our return home. Very nice hotel no complaints , no problems only praise for all the staff in the hotel. Perfectly placed in the middle of the old town in Havana (talked to people in the beach hotels and they... More 

Was this review helpful? Yes 4
Grand Cayman
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 12, 2007

We stayed at the Parque Centrale over the Easter long weekend after having it recommended by a few people as "the best hotel in Cuba". Now this may in fact be true (we don't know, as this was our first time there), but it certainly isn't a luxury hotel by any stretch of the imagination. Of course, you have to... More 

Was this review helpful? Yes 4
mmxa9184, Director of Sales and Marketing at Iberostar Parque Central, responded to this review

Havana, April 18th, 2007 Dear Trip Advisor user and reviewer, Thank you for the time and effort you took to post your review and thank you also for your positive comments. Just to answer your few less positive observations to you and all other Trip Advisor Users: 1. It certainly isn't a luxury hotel by any stretch of the imagination.... More 

ireland
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 7, 2007

I can agree with the majority of the content in the positive reviews given by guests. It is a fantastic hotel - good food for Cuba, very clean, very comfortable, internet access etc. However a word of caution to watch your personal belongings. I had a watch of sentimental value and toiletries stolen which i believe could have been taken... More 

Was this review helpful? Yes 12
mmxa9184, Director of Sales and Marketing at Iberostar Parque Central, responded to this review

Havana, April 17th, 2007 Dear Trip Advisor user and reviewer, Before posting my responses to the other, more relevant reviews, taken into account your serious accusation, I thought it would be best to answer this one first in order not to damage our image to other Trip Advisor Users. First of all I wonder why you post your comments more... More 

Aberdeen, Scotland
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 6, 2007

Excellent hotel, but doesn't really let you see the 'real' Havana. Keeps you isolated. Fantastic facilities, and a great breakfast! Recommend for a final night before a flight home.

Was this review helpful? Yes 4
Peterborough, England
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed April 1, 2007

This hotel was a treat to ourselves after a 14 day tour of all the best Cuba has to offer where we stayed generally in 1 - 3 star hotels. The hotel is clean, bright and modern. Best of all it is right in the centre of Havana so all the sightseeing can be done at leisure. The rooftop bar... More 

Was this review helpful? Yes 7
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