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Tryp Habana Libre

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4.0 of 5 Hotel   |   Calle L e/ 23 y 25. Vedado. La Habana, Havana, Cuba
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  • Reviews (1,972)
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  • Room tips (134)
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Tryp Habana Libre
Ranked #31 of 75 hotels in Havana
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1,972 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Leicestershire, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Just check out my pictures. Hotel room literally falling apart. We complained to be told that there was no manager and we would be emailed within 48 hours, which never happened. Hotel receptionist rude, breakfast ok nothing replaced after it ran out and terrible customer service. We paid a lot for our stay and it was appalling. Go somewhere else... More

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Mr. Ben L Thank you for tour time. We are deeply disappointed not to meet all your expectations, especially those concerning the maintenance condition of the hotel. We are under a maintenance and repair process. We hope you give us the opportunity to welcome you back in the near future. More

Miami
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I enjoy with my family of the good service and food in the Polinesio restaurant in the Havana Libre hotel. good food for an economic price. I recommend this hotel located in the heart of the Havana. the waitress very friendly.

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TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear ihrealstate Thank you very much for your kind words about our Polinesio Restaurant. I will transmit your satisfaccion to the restaurant staff. We hope you visit us soon. More

Stirling, United Kingdom
Top Contributor
59 reviews 59 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Feel free to read my other reviews and you will see I do not slate places and have only ever written one other negative review but here is another... Tryp group you need to get this sorted, You should be ashamed to have this in your portfolio. Rooms, dirty, furniture falling part and marked, carpet filthy. Three lifts not working... More

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TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Fauvorite, We are very grateful for your time and your opinions about the Tryp Habana Libre service. We felt very dissaponted about the cleaning and the maintenance It is our stated goal to improve every aspect and every day closer to 100% fulfill all your expectations. We greatly appreciate you recommend our facility and we want to welcome you... More

Brighton and Hove, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

We were unfortunate enough to stay at this hotel for but one night in July 2014 Our room was dirty, especially the bathroom which was scattered with the detritus of the previous occupants. The taps were coming off the wall and the blackout curtain was hanging off. The halls were in desperate need of cleaning, there was rubbish on the... More

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TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Paul -SW25, We are very pleasant for your reviews about Tryp Habana Libre services. We also appreciate that you send us your conformity about the hotel history and to the privileged location. On the other hand we are deeply disappointed not to meet all your expectations, especially those concerning the rooms and maintenance condition of the hotel. Undergoing some... More

Cordoba, Argentina
1 review
5 of 5 stars Reviewed July 11, 2014

We found in this hotel very big and modern rooms. Also on the 20th floor were good night shows everyday. The room service was very good also. No complaints with the personel. Unfortunatelly we didn´t have wifi available on the room.

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TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Gifer, We are very glad for your opinions. We felt very happy about a big and modern rooms, good night shows everyday at the Turquino en 25Th floor and the goor room service. Thanks for your suggestion about the WIFI on the room. Now there is available only at the Lobby and Second Floor but in the next future... More

Nassau, New Providence Island
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 30, 2014

I think the hotel is relatively clean and accommodating to the most discerning traveler. I am not sure it deserves it's 4 star rating, it have a long way to go before achieving this status. My experience at the breakfast buffet was bearable for the most part, some of the fruits same to be of very poor quality. My main... More

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear SidAlbury We are very pleasant for your reviews about Tryp Habana Libre services. We also appreciate that you send us your conformity to the privileged location, the breadth of our rooms and good breakfast. On the other hand we are deeply disappointed not to meet all your expectations, especially those concerning the breakfast, haousekeeping and the maintenance condition of... More

Bournemouth
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 27, 2014

This was a former Hilton 50 years ago, don't think its been touched since. First impressions I thought Wow! Shortly afterwards I started to see all its little niggles. One of the guys in our group sat on a chair and just broke, the security were straight over asking for the room number - not are you ok? Just looking... More

Was this review helpful? Yes 2
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Stef_on_h, We are very grateful for your time and your opinions about the Tryp Habana Libre service. We also appreciate that you send us your conformity to the amplitude of the hotel and dinner. On the other hand we are very dissaponted about the breakfast, levators and maintenance problems in the room. It is our ted goal to improve... More

New Smyrna Beach, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 21, 2014

We Flew in on an unplanned trip for our 1st visit to Cuba, On arrival at the airport we thought it would be easy to get a hotel, however we wanted to stay in the old city and there was a conference in town and all the hotels were full, the lady at the information desk was very helpful and... More

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TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear MAZGD, We are very grateful for your time and your opinions about the Tryp Habana Libre service. On the other hand we are very dissaponted about the elevators, cleaning and general maintenance. It is our stated goal to improve every aspect and every day closer to 100% fulfill all your expectations. We greatly appreciate you recommend our facility and... More

Atlanta
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 12, 2014

Went back to visit my 'hometown' after 50 years. Shocked to see how deteriorated the place was. A $10 US tip to the desk clerk got me a top floor executive level room overlooking the ocean. That was after regecting her first two offers of rooms on other lower floors. Do not accept a room below the 20th floor. I... More

Was this review helpful? Yes 2
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Marcus56, We are very pleasant for your reviews about Tryp Habana Libre services. We also appreciate that you send us your conformity to the privileged location, the breadth of our rooms and nice views. On the other hand we are deeply disappointed not to meet all your expectations, especially those concerning the maintenance condition of the hotel, corridors moisture,... More

Davie, Florida
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 8, 2014

The hotel is aesthetically pleasing. However, it ends there. My first encounter, right off the bat was a roach in the shower. I encountered two more roaches during my stay. The air conditioning did not work and after 8 attempts to get someone to come and fix it no one showed up. I gave up and kept the sliding glass... More

Was this review helpful? Yes 2
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear TravelerP, We are very pleasant for your reviews about Tryp Habana Libre services. We also appreciate that you send us your conformity to the privileged location and good breakfast. On the other hand we are deeply disappointed not to meet all your expectations, especially those concerning the service, insects and air condition problems. Undergoing some maintenance works, changing rugs... More

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Additional Information about Tryp Habana Libre

Address: Calle L e/ 23 y 25. Vedado. La Habana, Havana, Cuba
Location: Caribbean > Cuba > Havana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tryp Habana Libre 4*
Also Known As:
Tryp Habana Libre Hotel Havana
Tryp Hotel Havana
Tryp Hotel Habana Libre
Habana Libre Hotel

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Amenities

Business Center with Internet Access Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#19 Luxury Hotel in Havana
Hotel Class
Official Description (provided by the hotel)
The 5- star Tryp Habana Libre, one of the most emblematic hotels in Havana, is located in the heart of the Vedado district. This majestic 25- story hotel (572 rooms) offers a unique view of the ocean and of the magical city. Ideal for business people, events, getaways and honeymoons.Guest Rooms532 rooms: 282 Standard, 250 Standard Panoramic ViewDining4 Restaurants (A la Carta, Buffet), 3 Cafeterias, 2 Bars ... more   less 
Number of rooms
572

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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