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Tryp Habana Libre

Calle L e/ 23 y 25. Vedado. La Habana, Havana, Cuba
Tryp Habana Libre
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2,436 reviews from our community

Traveler rating
    241
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    236
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473
1,200
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the Habana Libre for a week as a solo female traveller. I have to say that from the first moment I stepped into the hotel, I knew the week was going to be frustrating and disappointing. Arriving at 1am to a lineup up 10 guests waiting to check in with one attendant at the reception desk... More 

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear torontotraveller2015 Thank you for your time and comments. We are really sorry for all the inconvenience during your stay. Things like that should not happened and thats why we analyzed that situation with the departments involved. More 

Philadelphia, Pennsylvania
Contributor
19 reviews 19 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very spacious rooms with incredible views of the ocean and the city skyline. Breakfast has great variety and the staff were friendly and helpful. The pool is out of the shadows of the hotel so you can always soak up the sun. Centrally located to many restaurants and nightlife spots in Vedado. Each room has a safe for your valuables,... More 

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Meredith L Thank you for your time and comments. We are pleased you enjoyed the hotel service ans staff. We are glad to hear you want to comeback. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

In spite of a tall and less beautiful hotel-building , the interior and above all the room itself was very nice , good and comfortable. Situated in the middle of popular Vedado , it was easy to reach most of the things you want to see and experience and enjoy.

Was this review helpful? Yes
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear per martin g: We are really grateful for your nice comment on Tripadvisor concerning your stay in our hotel. We feel happy to know that you look at that the hotel rooms and interior are nice. We would like to welcoming you again. Receive our most sincere regards. More 

Hobart, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We had sailed into Havana on the Sea Cloud,after experiencing 5 star treatment for three weeks. Havana was at peak season with all of the classic hotels without vacancies. So for just one night we booked this hotel. We were alarmed but interested when we we heard it was the old Hilton and had been the headquarters for Fidel Castro... More 

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Annette096 Thank you for your time and comments. We are sorry not to fill all your expectation. The hotel is doing some renovation in order to improve our services. More 

Cambridge, MA
Contributor
11 reviews 11 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed there in 2001 and again in 2015. The first night this trip i spent in the lobby, all night, because of some kind of mixup. Stayed four night after that. Water pressure fire, warm water came on right away. TV got many channels, including CNN and BBC. There was at times, though, only one working elevator for 25 floors... More 

Was this review helpful? Yes 2
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear obp483 We are sorry not to fill all your expectation but we thank you for your time and comments. More 

Northampton, United Kingdom
Reviewer
3 reviews 3 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in Habana Libre for 3 nights in Feb. 2015. It took quite a long time to check-in as only one receptionist at the time. However when we got to our room on the 21st floor we were very pleased. Large clean room with comfortable beds. The view over the city & sea was lovely. Yes, some of the... More 

Was this review helpful? Yes 3
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear akt55 Thank you for your time and comments. We are pleased you enjoy your out hotel and your stay. We hope you and your husband visit us again. More 

Helsinki, Finland
Top Contributor
76 reviews 76 reviews
75 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

First of all it took us over 30 minutes to check in and had to fight for service over the front desk. There is no organized queue and the staff just serve people randy based on who gets their attention the most. No smiles here either. We tried to buy Internet access card at reception, they told us to go... More 

Was this review helpful? Yes 2
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear mikaramram Thank you for your time and comments. We are really sorry not to fill all your expectation. The hotel have a high occupation thats why sometimes we have speak moments. We hope you visit us again. More 

Doncaster, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Just back from Cuba and stayed at the Libre for 3 nights before a beach holiday and another night when we returned. The hotel is large and impressive in the Lobby, the rooms are very large and the beds, doubles are comfortable, the furniture is old, interesting and a little battered, but ok.. Our shower trickled out and so no... More 

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Maureen Thank you for your time and comments. We are really sorry we couldnt fill all yur expectation, because we work very hard to make our guest enjoy their stay. We hope you visit us again. More 

London UK
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Well, I know this is Havana, so you have to limit your expectations..... Check in was quite comical. Two women behind the desk, one of whom just absolutely didn't want to be there or help anyone. If you had to write a comedy sketch about communist workers and customer service, she'd have starred. And then only two lifts/elevators out of... More 

Was this review helpful? Yes 3
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear EhUpChuck Thank you for your time and comments. We are happy you have enjoyed your stay despite the details you pointed out and we will take actions about it. We hope you visit us again. More 

uk
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very large room with excellent views over the city and out to the ocean. The hotel does need a little updating but it has plenty of character. Very expensive internet access and wifi is only available in the lobby. We were impressed with the lovely lady in the 24 hour cafe which we used for breakfast on our last day... More 

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear splodgered Thank you for your time and comments. We are pleased you enjoyed your stay and our staff. We hope you and your wife visit us again. More 

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