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Tryp Habana Libre

Calle L e/ 23 y 25. Vedado. La Habana, Havana, Cuba
Tryp Habana Libre
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2,535 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Montreal, Quebec
Contributor
14 reviews 14 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I spent three nights at Habana Libre along with two friends. Check-in was somewhat slow because it was understaffed at the time-only one person. The agent who served was pleasant enough, although seemingly stressed. As everyone mentions there are only three elevators that are in service. The pace at which the elevator came depended on the time of day. During... More 

Was this review helpful? Yes 3
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear nilora Thank you for your time and comments. We appreciate that you enjoyed our hotel and services. On the other hand we took notes of your negatives aspects. We are also pleased to know that you want to return. More 

Top Contributor
53 reviews 53 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It's an old hotel like most in Havana, staff is friendly, it offers good rooms, a night club with a nice view of the town. It's very well located, may restaurants around and not very far from Old Havana if you don't mind walking. Wifi in lobby and 2nd floor only, for 10CUC/hour.

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Cristiano R Thank you for your time and comments that we appreciate. We hope you visit us again. More 

Milan, Italy
Contributor
17 reviews 17 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

Old Hilton before the revolution. Located downtown with a very beautiful view of the gulf, good swimming pool with good service but: 3 out of 6 elevators out of order, corridors dirty with big oil spots, air conditioning not working we had to ask room change, guest assistance equal to zero and last but not least to book a restaurant... More 

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear MaxMilano2013: We are really sorry for not been able to fulfill your expectations. We took note of the negative aspects pointed and we will discuss them with the Departments involved. Concerning the elevators there only three working because the rest are been renovating. Thank for writing us and we would like you come back again with the hope that... More 

Lausanne, Switzerland
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 1 week ago

Only the swimming pool area is 4*, all the rest is 1*. The corridors are dirty and dark. The room was dirty, with roaches. Curtains had big holes... Luckily we only stayed 2 nights. We started our tour in Cuba there and honnestly it does not reflect the rest of Cuba at all ! Prefer a casa particular to this... More 

Was this review helpful? Yes 2
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear ladybird2007: We are really sorry for not been able to fulfill your expectation. We work daily for the full satisfaction or our clients, so we use our guest´s feedback to know where we can do it better. Thank you for sending your comments and we are working now in the improvement of all the facilities. We hope you give... More 

herts england
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here 4 nights as part of a tour. The rooms although large need updating, some of the furniture is falling apart and the beds are very hard. That said the rooms are very clean and all credit to the chambermaid. The public rooms in some parts still show some of the old granduer lelt over from the old... More 

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear greatobealive: Thank you for posting your comments on Tripadvisor, we always appreciate our clients opinions. We are carrying out a maintainance program in order to improve our services, which include rooms and lifts, that is why at the moment there are only three working. We hope you decide to come back anytime, it will be a pleasure to welcoming... More 

Prague, Czech Republic
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

+This is a historical hotel and I am very glad we decided to spend a night in it. +It would be also a great hotel, as its location is good, its view over Havana from basically any room is spectacular, its facilities in principle equivalent to a real 4 star hotel. - The problem is that nothing seems to be... More 

Was this review helpful? Yes 2
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear visit2011: Thank you very much for your comment. We are glad to know that you enjoyed your stay in our hotel mainly for the breakfast and the history of the hotel. We took note of your concerns and we would like to let you know that we are carrying out a mainteinance program in order to solve the problems... More 

San Miguel de Allende, Mexico
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is a very poor hotel. Four of us stayed here because it was the only hotel with availability when we wanted to go. The entire place is decrepit. Apparently six elevators but only a few work. Prepare to wait very long for a ride. Wasted a lot of time at check-in because we did not have the precise document... More 

Was this review helpful? Yes 3
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear cflaw Thank you for your time and comments. We are really sorry not to fill all your expectation. In the hotel we are making some renovation that will improve our service in the future. More 

Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I didn't stay there but I went to ask some questions and the front desk was soooo rude they seem like they are tired and they don't want to work. Please Mr. General Manager could you speak with the staff and tell them that they work in a hotel which is one of the most emblematic in Cuba and this... More 

Was this review helpful? Yes 3
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear erne900916 Thank you for your time. I will analize your comments with the area. As you said it is a key department. More 

Portsmouth, New Hampshire
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is my 2nd trip to Cuba so I am aware of the limitations on amenities. While this might be 4 star by Cuban standards it has been a long time since this was 4 stars.This is past faded elegance but it is an amazing location. If you want to be in the middle of all the action this is... More 

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Jim M Thank you for your time and comments. We are sorry not to fill all your expectation. We are doing some renovation that will improve our services in the future. More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our first days in Cuba were based here- beautiful views on waking early in a jet lagged state and looking out over the Harbour as the sun rose. Comfortable room, with fewer than the usual Cuban eccentricities that we experienced over the next two weeks: the bathroom was sizeable and everything worked, a comfortable bed. Helpful staff, and very good... More 

Was this review helpful? Yes 2
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Rachel005London Thank you for your time and comments. We are pleased that you enjoyed your stay in our hotel. More 

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