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Tryp Habana Libre

Calle L e/ 23 y 25. Vedado. La Habana, Havana, Cuba
Tryp Habana Libre
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2,564 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Philadelphia
Top Contributor
70 reviews 70 reviews
53 hotel reviews
91 helpful votes 91 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

OK, how do you rate a hotel by American standards is a one and by Cuba standards is probably a five? Built in 1958, parts of the hotel seem like they haven't changed since then. The hotel is in serious need of upgrading. I stayed a total of four days in two rooms. Here is the good, the bad and... More 

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TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear macman2 Thank you for your time and comments. We really apreciatte your opinion. We are working hard to improve our facilites and we hope you visit us again. More 

Los Angeles, California
Top Contributor
106 reviews 106 reviews
61 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Most hotels built in 1958 years ago have small rooms and tiny bathrooms. Fortunately, the Habana Libre Hotel, formerly known as the Havana Hilton, has large, spacious rooms and bathrooms. It was designed by the same man who designed the Beverly Hilton Hotel in LA and was a flagship hotel for Hilton and President Batista at the time it was... More 

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TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear WorldTravelerAsia Thank you for ypur time and comments. We are sorry not to fill all your expectation ans we hope you give us the opportunity to visit us again. More 

Montreal, Quebec
Contributor
15 reviews 15 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent three nights at Habana Libre along with two friends. Check-in was somewhat slow because it was understaffed at the time-only one person. The agent who served was pleasant enough, although seemingly stressed. As everyone mentions there are only three elevators that are in service. The pace at which the elevator came depended on the time of day. During... More 

Was this review helpful? Yes 3
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear nilora Thank you for your time and comments. We appreciate that you enjoyed our hotel and services. On the other hand we took notes of your negatives aspects. We are also pleased to know that you want to return. More 

Top Contributor
54 reviews 54 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

It's an old hotel like most in Havana, staff is friendly, it offers good rooms, a night club with a nice view of the town. It's very well located, may restaurants around and not very far from Old Havana if you don't mind walking. Wifi in lobby and 2nd floor only, for 10CUC/hour.

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear Cristiano R Thank you for your time and comments that we appreciate. We hope you visit us again. More 

Milan, Italy
Contributor
17 reviews 17 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Old Hilton before the revolution. Located downtown with a very beautiful view of the gulf, good swimming pool with good service but: 3 out of 6 elevators out of order, corridors dirty with big oil spots, air conditioning not working we had to ask room change, guest assistance equal to zero and last but not least to book a restaurant... More 

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear MaxMilano2013: We are really sorry for not been able to fulfill your expectations. We took note of the negative aspects pointed and we will discuss them with the Departments involved. Concerning the elevators there only three working because the rest are been renovating. Thank for writing us and we would like you come back again with the hope that... More 

Lausanne, Switzerland
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Only the swimming pool area is 4*, all the rest is 1*. The corridors are dirty and dark. The room was dirty, with roaches. Curtains had big holes... Luckily we only stayed 2 nights. We started our tour in Cuba there and honnestly it does not reflect the rest of Cuba at all ! Prefer a casa particular to this... More 

Was this review helpful? Yes 2
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear ladybird2007: We are really sorry for not been able to fulfill your expectation. We work daily for the full satisfaction or our clients, so we use our guest´s feedback to know where we can do it better. Thank you for sending your comments and we are working now in the improvement of all the facilities. We hope you give... More 

herts england
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here 4 nights as part of a tour. The rooms although large need updating, some of the furniture is falling apart and the beds are very hard. That said the rooms are very clean and all credit to the chambermaid. The public rooms in some parts still show some of the old granduer lelt over from the old... More 

Was this review helpful? Yes 1
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear greatobealive: Thank you for posting your comments on Tripadvisor, we always appreciate our clients opinions. We are carrying out a maintainance program in order to improve our services, which include rooms and lifts, that is why at the moment there are only three working. We hope you decide to come back anytime, it will be a pleasure to welcoming... More 

Prague, Czech Republic
Top Contributor
51 reviews 51 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

+This is a historical hotel and I am very glad we decided to spend a night in it. +It would be also a great hotel, as its location is good, its view over Havana from basically any room is spectacular, its facilities in principle equivalent to a real 4 star hotel. - The problem is that nothing seems to be... More 

Was this review helpful? Yes 2
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear visit2011: Thank you very much for your comment. We are glad to know that you enjoyed your stay in our hotel mainly for the breakfast and the history of the hotel. We took note of your concerns and we would like to let you know that we are carrying out a mainteinance program in order to solve the problems... More 

San Miguel de Allende, Mexico
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is a very poor hotel. Four of us stayed here because it was the only hotel with availability when we wanted to go. The entire place is decrepit. Apparently six elevators but only a few work. Prepare to wait very long for a ride. Wasted a lot of time at check-in because we did not have the precise document... More 

Was this review helpful? Yes 3
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear cflaw Thank you for your time and comments. We are really sorry not to fill all your expectation. In the hotel we are making some renovation that will improve our service in the future. More 

Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I didn't stay there but I went to ask some questions and the front desk was soooo rude they seem like they are tired and they don't want to work. Please Mr. General Manager could you speak with the staff and tell them that they work in a hotel which is one of the most emblematic in Cuba and this... More 

Was this review helpful? Yes 2
TrypHabanaLibre, Director General at Tryp Habana Libre, responded to this review

Dear erne900916 Thank you for your time. I will analize your comments with the area. As you said it is a key department. More 

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