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Hotel Santa Isabel

Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
Hotel Santa Isabel
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250 reviews from our community

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Traveler rating
    53
    97
    44
    28
    28
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30
134
11
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 1 week ago

We arrived at the hotel and were told straight away that it was closed due to faulty ac and we would have to move hotel - had been closed for the previous 2 weeks and will be closed for another month at least But the hotel they were moving us to we could only stay there one night (our booking... More 

Was this review helpful? Yes 6
Liverpool, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 19, 2015

This is nice hotel. Aesthetically beautiful and charming. Lovely lobby and bar area. The rooms ooze with authentic charm, fantastically furbished in tasteful wood, and they are clean and spacious, with balconies facing Plazas de Armas (well the one we got anyway). Why does it not get a 5 star. Well the service is poor - I would not recommend... More 

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Waterloo, Canada
Level Contributor
355 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 400 helpful votes
4 of 5 stars Reviewed May 14, 2015

We visited the cafe portion of Hotel Santa Isabel as we were told they make the best mojito in Havana. The mojito was just ok, I don't think worth the price (5CUC), and the pina colada was good (also 5CUC). The service was good, there was a nice live band playing, so the atmosphere was relaxing. It's a good location... More 

Was this review helpful? Yes 2
New York City
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 5, 2015

We stayed 4 nights in a couples trip to Cuba and picked Santa Isabel mainly based on location and pictures. The 5 star hotel is probably the best located hotel in Havana. I wandered the whole town by foot and would not change this location for anything. Very quiet nights and lively days around it, breezy and awesome views. The... More 

Was this review helpful? Yes 1
West Chicago, Illinois
Level Contributor
460 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 360 helpful votes
3 of 5 stars Reviewed May 3, 2015

The hotel is ideally located on the oldest square in Havana. It provides easy walking to many of the important sites in the old city. It has a lovely configuration with the typical interior courtyard which is a bar area staffed by an excellent bar tender. The front desk personnel including the concierge, while friendly, are not well trained and... More 

Was this review helpful? Yes 3
Newbury Uk
Level Contributor
155 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
1 of 5 stars Reviewed April 30, 2015

We did not stay in the hotel but had lunch in the restaurant there which was awful. The chicken was inedible and the other component parts strange and poor. The meal was expensive and then the waiter attempted to overcharge us (I noticed another querying the bill before me). To add insult to injury they added a 10% service charge... More 

Was this review helpful? Yes 6

Travelers are raving about these Havana hotels

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 26, 2015

Having read another review, which had said they arrived only to be turned away, I phoned this hotel 2 days before arrival to check our booking. Having been assured it was fine we arrived on the due date and, guess what, we were turned away. Apparently our room was required for officials. Be careful if you are relying on arriving... More 

Was this review helpful? Yes 7
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 13, 2015

3 couples made it into Havana for a night and were recommended here by our resort travel agent. The rooms were pricey to say the least, but I'd do it again in a heartbeat! We all got suites on the 2nd floor with big french doors that led to a patio stretching the length of the hotel and overlooking the... More 

Was this review helpful? Yes 1
Port Macquarie, Australia
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed April 12, 2015

This hotel is siyuated in the old part of Havana. The rooms have a lot of 'old world' character. The rooms differ quite extensively in size - so check the room before you move in. There are many restaurants close to the hotel and a short walk takes you to the waterfront where you can hure a clasic car for... More 

Was this review helpful? Yes 1
SantaIsabelLaHabana, Director General at Hotel Santa Isabel, responded to this review

Dear client, We really appreciate your comments to Santa Isabel hotel. We would like to tell you that we are taking measures about the streets dogs as we know it´s disgusting for guests. About breakfast, we have a mini buffet inside the restaurante with natural juice, boiled eggs, ham, cheese, etc but we also have a menu with many other... More 

Aberdeen, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed April 8, 2015

After a long flight we arrived to find out this hotel had been overbooked, no information sent to us so late at night we had no choice but to pay for another hotel. They only have 27 rooms so check before you go to see if your room is confirmed.

Was this review helpful? Yes 7
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