Of the four hotels I stayed in in Havana, this is the only one I wouldn't return to. From a positive perspective, the hotel is very attractive and well maintained. It's in a nice location with proximity to the harbour and the Old City. My room was attractive and my balcony was beautiful. From a negative perspective, the front desk... more

Lovely building, nice clean rooms and excellent breakfast. Get a room with a balcony and you'll really enjoy the location, right on the main strip. Better than other hotels we checked out and is a classy hotel overall. We were sent there by the Raquel who mixed up our booking. Overall, pricey in high season.... more

We stayed in this hotel at the end of a 2 week holiday in Cuba. We had stayed in the Nacional when we arrived in Havana (which we loved) but we wanted to stay somewhere a bit different and we chose this place because it was very central (in Plaza de los Armas in Old Havana), we got a good... more

I have been to Havana many times and I know most of the hotels thought for foreigners. Santa Isabel always caught my attention when I walked through Havana Vieja, because I thought it was an extremely nice hotel at a perfect location. Hence, I booked it in spring 2006. But what a disappointment! The quality of the room was poor;... more

We visited the roof terrace bar at the Santa Isabel after reading about it in a guidebook -Its certainly in a fabulous location but our experience was soured by rude waiter who didn't bring us our change of 11CUCs from a 20 CUC note and then pretended not to understand when asked for the change-eventually and with some dalay he... more

Although Cuba is more than a little rough around the edges, the Hotel Santa Isabel takes the michael. I chose this Hotel because it was the only five star hotel which was not booked for the dates and because it was recommended by the Guardian newspaper (I am a Telegraph reader - so I should have known better). I will... more

Stayed three nights at this hotel. Situated on one side of a square, not possible to get taxi to front door, as square is pedestrianised, so a tip to get luggage from taxi to reception and yet another to get it taken to room. Reception staff friendly and able to change Sterling to CUCs. Our room was on first floor... more

During my stay in Havana, I stayed in 3 hotels. And Hotel Santa Isabel was one of them (Others; Hotel Telegrafo and Beltran de Santa Cruz). I was transferred to Santa Isabel from Hotel Telegrafo for one night. Santa Isabel is one of the best hotels in Old Havana with a colonial style. My room was nicely decorated and clean.... more

the santa isabel is not exactly cheap, especially by cuban standards, but the location is superb, the rooms are fantastic, and the staff are really helpful. our room had 2 balconies, 2 tvs, tiled floor, really big, comfortable beds, 4 huge shuttered doors onto the balconies, and best of all, that cuban instution..rocking chairs! ok, we were staying at the... more