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Hotel Santa Isabel

Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
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253 Reviews from our TripAdvisor Community

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Traveler rating
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    44
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30
135
11
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Waiting for refund, money taken , Hotel not available on arrival I booked five nights in a Hotel in Cuba. Gala Hotels took my money on June 29th and when I arrived the Hotel had been closed for three weeks. I found the manager of the Hotel who informed me the Hotel would remain closed and no booking had been... More 

Was this review helpful? Yes 1
Milan, Italy
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice and old hotel at La Habana Vieja, in a romantic square where people sells used books and pictures/posters. You are exactly in the heart of the Capital, but out of the noisy narrow roads, so good for a real night rest. We stay there three nights and we had to work a bit in order to get the best... More 

Was this review helpful? Yes 1
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed July 25, 2015

We arrived at the hotel and were told straight away that it was closed due to faulty ac and we would have to move hotel - had been closed for the previous 2 weeks and will be closed for another month at least But the hotel they were moving us to we could only stay there one night (our booking... More 

Was this review helpful? Yes 7

Travelers are raving about these Havana hotels

Liverpool, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 19, 2015

This is nice hotel. Aesthetically beautiful and charming. Lovely lobby and bar area. The rooms ooze with authentic charm, fantastically furbished in tasteful wood, and they are clean and spacious, with balconies facing Plazas de Armas (well the one we got anyway). Why does it not get a 5 star. Well the service is poor - I would not recommend... More 

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Waterloo, Canada
Level Contributor
366 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 413 helpful votes
4 of 5 stars Reviewed May 14, 2015

We visited the cafe portion of Hotel Santa Isabel as we were told they make the best mojito in Havana. The mojito was just ok, I don't think worth the price (5CUC), and the pina colada was good (also 5CUC). The service was good, there was a nice live band playing, so the atmosphere was relaxing. It's a good location... More 

Was this review helpful? Yes 3
New York City
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 5, 2015

We stayed 4 nights in a couples trip to Cuba and picked Santa Isabel mainly based on location and pictures. The 5 star hotel is probably the best located hotel in Havana. I wandered the whole town by foot and would not change this location for anything. Very quiet nights and lively days around it, breezy and awesome views. The... More 

Was this review helpful? Yes 3
West Chicago, Illinois
Level Contributor
491 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
3 of 5 stars Reviewed May 3, 2015

The hotel is ideally located on the oldest square in Havana. It provides easy walking to many of the important sites in the old city. It has a lovely configuration with the typical interior courtyard which is a bar area staffed by an excellent bar tender. The front desk personnel including the concierge, while friendly, are not well trained and... More 

Was this review helpful? Yes 4
Newbury Uk
Level Contributor
157 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
1 of 5 stars Reviewed April 30, 2015

We did not stay in the hotel but had lunch in the restaurant there which was awful. The chicken was inedible and the other component parts strange and poor. The meal was expensive and then the waiter attempted to overcharge us (I noticed another querying the bill before me). To add insult to injury they added a 10% service charge... More 

Was this review helpful? Yes 8
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed April 26, 2015

Having read another review, which had said they arrived only to be turned away, I phoned this hotel 2 days before arrival to check our booking. Having been assured it was fine we arrived on the due date and, guess what, we were turned away. Apparently our room was required for officials. Be careful if you are relying on arriving... More 

Was this review helpful? Yes 8
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 13, 2015

3 couples made it into Havana for a night and were recommended here by our resort travel agent. The rooms were pricey to say the least, but I'd do it again in a heartbeat! We all got suites on the 2nd floor with big french doors that led to a patio stretching the length of the hotel and overlooking the... More 

Was this review helpful? Yes 1
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Amenities