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All 75 Havana hotels

Hotel Santa Isabel

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Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
Hotel amenities
Hotel Santa Isabel
Ranked #23 of 75 Hotels in Havana
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204 reviews from our community

Traveler rating
    47
    78
    33
    26
    20
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25
104
11
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

For a 3-4 star hotel the service was OK the shower was great the amenities were very lacking for the price you have to pay. This is a hotel in the heart of the old town and its position and architecture add to the romance of it's historical past. HOWEVER... the rooms are tired, the hallways are worn and quite... More

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Winnipeg, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

In July '14, I spent two nights at the Hotel Santa Isabel in the Old City of Havana. I had not planned to stay there, but my booking at the Ambos Mundos was rejected upon arrival (for renovations), and the reservation transferred to the nearby Santa Isabel. Knowing that the Ambos Mundos is far from luxurious, I assumed that this... More

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Zurich, Switzerland
Reviewer
5 reviews 5 reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 2 weeks ago

this Hotel is rated as 5star..... incredible lousy roommaid and most of the frontdesk staff is absolutely by no means service-minded and fits better into a 2star hotel. - I switched the "don't disturb" doorhanger to "clean room" at around 01:00 PM and we came back to the hotel at around 09:00 PM to find our room uncleaned - after... More

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Perth, Australia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I did a lot of research before booking hotels in Cuba. I looked for location and historical. Hotel Santa Isabel had both of these. The staff were courteous and very friendly. I was greeted with a smile and a hello everytime I entered and left by the lovely security/door men. The cleaning staff were wonderful as I did require extra... More

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Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

If you are not a person of super luxury and you prefer something more "Cuban" and traditional then this hotel is the definitive choice in Havana. It's a 19th century mansion with spacious rooms and really big balconies in the 2nd floor (rooms starting 300). It is situated in the Plaza de Armas (Arms square) a really picturesque pedestrian place... More

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Vlaanderen
Contributor
18 reviews 18 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 21, 2014

Go and discover the rooftopview over Plaza de Armas, and Bahia de Havana by sunset, excellent location in Havana Vieja, the delicious daiquiri is served with lots of crushed ice, breakfast at the square is a feast of choice, service is friendly but slow though, rooms are spacious, and come with a separate living room, bathrooms in need of refurbishment... More

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Senior Contributor
26 reviews 26 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 29, 2014 via mobile

I have never been as happy with a hotel as I was with this one. I think the price was great value, the breakfast was delicious, bed comfy, totally clean, huge room with personality, a bath, a gorgeous personal terrace overlooking the square, a rooftop with a view over the city and the water. I have seen the complaint about... More

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Milan, Italy
1 review
4 of 5 stars Reviewed September 12, 2014

We stay at Santa Isabel for two nights and we asked to change the room because the bathroom was not perfect. Anyway the building is very nice and the whole hotel has a nice charme. A real pleasure the breakfast in the cloister open to the old square, where every morning some book sellers prepare their shelf full of interesting... More

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Sydney, Australia
Top Contributor
2,514 reviews 2,514 reviews
213 hotel reviews
1,116 helpful votes 1,116 helpful votes
3 of 5 stars Reviewed August 24, 2014

Did love the location and enjoyed the spaciousness after spending some time in small family casas. Superficially, it is a wonderful building but each time I asked for anything at the front desk, there was a clear lack of interest. We had spent some time in the country of Cuba and weeks in the jungles of Peru so needed to... More

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Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 11, 2014

My wife and I have just been back from a 5 weeks trip around South America including Panama and Cuba. I am probably the most unmotivated person as far as writing reviews is concerned but the bad experience at this hotel has compelled me to create a Tripadvisor account and write this. We stayed in numerous hotels on this trip... More

Was this review helpful? Yes 3
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Additional Information about Hotel Santa Isabel

Address: Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
Location: Caribbean > Cuba > Havana
Price Range (Based on Average Rates): $$
Number of rooms: 27
Also Known As:
Santa Isabel Havana
Santa Isabel Hotel

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