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All 75 Havana hotels

Hotel Santa Isabel

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Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
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Hotel Santa Isabel
Ranked #21 of 75 Hotels in Havana
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218 reviews from our community

Traveler rating
    49
    83
    38
    28
    20
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25
115
11
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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exeter UK
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

What makes a 5* experience? Location - central on elegant plaza with some of the must see sights. Accommodation - lovely colonial room with balcony overlooking plaza des Armas. Service - Iron Lady on reception who seemed perplexed by our voucher/booking and eventually checked us in with no welcoming cocktail. Breakfast was good, given the difficulty in sourcing ingredients, albeit... More 

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London, United Kingdom
Top Contributor
114 reviews 114 reviews
30 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were so looking forward to staying in this hotel but it was a huge let down. The location is fantastic and the hotel itself is pretty but the staff are so so indifferent that you simply just want to get out as quickly as possible. We arrived after a long flight and were met by an unfriendly face with... More 

Was this review helpful? Yes 1
San Anselmo, California
2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

hotel is charming, rooms very nice and location is great, but the service staff at the front desk are nothing less than rude, terrible. the lady there was so obnoxious that it ruined our stay the entire time. I guess they told her not to smile or be friendly, she almost threw the keys in our faces and never apologized... More 

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Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We found this hotel to be in a great location and close to the centre of Havana but still away from the noise. The rooms are basic but comfortable. Breakfast on the terrace was nice although food is basic.

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SantaIsabelLaHabana, General Manager at Hotel Santa Isabel, responded to this review

Dear guest, We really appreciate your comments about the hotel. We are working on improving our service, so we expect to receive you once again. Best regards, AImara Silva General Manager More 

Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Visitors to Cuba must not expect a well-oiled machine and consistent quality. For both of our visits the Hotel Santa Isobel provided a comfortable bed, a large proportioned room with fully functioning amenities and air conditioning (a must). Our first room was separated from an old apartment block by a narrow alley and while it provided an interesting insight into... More 

Was this review helpful? Yes 1
London
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

It's listed as one of the best say 10 hotels in Havana but having been to see many of the others it's definitely in the best location on a gorgeous quiet square, no traffic, trees, near the sea, close to taxis. The other top hotels are generally in the centre (only 10 minute walk) but they're surrounded by noisy roads.... More 

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Lephalale, South Africa
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is in a very good location, But i was very disappointed with the attitude of the reception staff, and the price, the hotel itself looks great, the room was ok, BUT the the shower was lukewarm, a lot of noise from neighboring property, would not stay again.

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Johannesburg, South Africa
Contributor
17 reviews 17 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel Santa Isabel is conveniently located in central Old Havana, but that is the extent of its highlights. It is extremely noisy as it borders a compartment of flats- so closely the neighbors in the building can see into your room. Rooms are also unimpressive for the price paid. Hot water was non existent,only lukewarm and the staff were condescending... More 

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Manchester, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife & I stayed at The Santa Isabel for four nights as part of a twin-centre holiday, before heading on to a beach resort. It was our first time in Havana, and this hotel provided a wonderful base from which we could explore all of the old town sights on foot. In my opinion, an old town base represents... More 

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Timboon, Australia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014

We spent 3 nights at this hotel & not expecting too much,enjoyed all it had to offer. We found the staff very helpful & obliging, the reception staff were very efficient. The rooms were spacious & very clean. We enjoyed breakfast on the open Terrace,( the food was basic but very good) watching Cuba come to life. The location was... More 

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Additional Information about Hotel Santa Isabel

Address: Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
Location: Caribbean > Cuba > Havana
Price Range (Based on Average Rates): $$
Number of rooms: 27
Also Known As:
Santa Isabel Havana
Santa Isabel Hotel

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