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Hotel Club Acuario

Calle 248 y 5ta ave | Marina Hemingway, Playa, Havana 10400, Cuba
Hotel Club Acuario
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197 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

It's about a 45 minute bus ride from old havana by a lovely bus driver. My first room hadn't been cleaned, no hot water and was far down at the end of the complex and when I first approached the front desk staff they told me they were full (obviously not true). Once I spoke to my Sunwing rep that... More 

Was this review helpful? Yes 1
Odessa, Texas
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I just returned from Cuba and loved the area of the hotel. It was close to million dollar boats, it had a great pool, the people were nice, the location to my expo center was perfect. BUT, the hotel rooms were horrible. Why did I say rooms? because in 5 nights, I was in 3 different rooms. First no A/c.... More 

Was this review helpful? Yes 5
Estevan, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 12, 2015

We spent 7 days there and yes it is a long ride from the airport but that's necessary if you want to stay in Havana. The rooms were clean and nice....not fancy but how much time are you planning on staying in there? Plenty of food even if you are picky..... they have many varieties and you won't starve.... managed... More 

Was this review helpful? Yes 6
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

200 dollars 2 nights for my brother and I. We couldn't have been more happy. Free bus Suttle to downtown Havana all inclusive club. On site not bad food. The room was nicer and bigger then our room in varadero. we spent about 400 Canadian for 2 night bus from varadero to Havana 25 each paid 60 for a cab... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 3, 2015

After they showed us 4 rooms (disgusting rooms), a fifth room, more or less, looked like an actual hotel room. Except for one or two professionally-acting employees, everyone else is very discourteous.

Was this review helpful? Yes 3
Toronto
Contributor
14 reviews 14 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed March 14, 2015

The flight arrived early so we were out of the Varadero airport by 10:35 am. Everybody was boarded on the bus and we left the airport by 10:45. The bus stopped at multiple locations including Matanza, Santa Maria Playa, and various hotels throughout Havana before finally arriving at our hotel at 2:15 PM, 3 1/2 hours later. I've taken packages... More 

Was this review helpful? Yes 5
bos
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 3, 2015

The location is not convient- half an hour on a bumby bus to old havana and an hour to the public beach. Toilet did not flush and it rained on the bathroom (at least it was not over the bed)! the bathroom also smelled very bad. I did have hot water in the shower but hear some rooms did not.... More 

Was this review helpful? Yes 3
Dauphin, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 29, 2015

Was there from Jan 1 to the 8th 2015 I should have paid more attention to the reviews before we booked.The place is run down to the point it is disgusting. We paid extra for a VIP Junior suite we got 2 adjoining rooms with 2 bathroom nither toilet worked there was only 1 morning there was warm water to... More 

Was this review helpful? Yes 3
Hamilton
1 review
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed November 8, 2014

Okay so I am giving this hotel a 5/5 not because it's a 5 star because it's not, but because it was a great value for the money! This hotel was honestly great. I'm confused when people give it such awful reviews. I don't know what people expect in Cuba or expect when they pay $500 all inclusive for a... More 

Was this review helpful? Yes 76
London, United Kingdom
1 review
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 6, 2014

The advert said Hotel Acuanu Havana. in fact the hotel is a long 40 minute ride to Havana. It is located in the Marina which is ok for fresh air but such a long way from anything. I was unable to just stroll into town. Not what I expected . There was entertainment on my first night (ie a stage... More 

Was this review helpful? Yes 10
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