We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Club Acuario

Calle 248 y 5ta ave | Marina Hemingway, Playa, Havana 10400, Cuba
Hotel Club Acuario
Write a Review

208 reviews from our community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    38
    52
    43
    29
    46
See reviews for
44
64
24
17
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (208)
  • Mar-May only
    (69)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (68)
All months
Lawrenceville, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed at acuario for 5 nights on 06/16/2015 ,I will never come back here again food was ok,the room the worst one leaking water from the floor,not towels when I arrived .this hotel is too far away from havana city ,taxi want charge 20 or 25 dollar to old havana is better pay a little more and be close... More 

Was this review helpful? Yes 1
key west
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 28, 2015

It is a bit daunting for a us citizen to travel to Cuba even with state department approval for a cultural exchange trip. You have certain fears like, what if I lose my passport. When my fear became a reality the only thing that saved my sanity were the staff at the hotel Acuario. They were more than awesome. I... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015 via mobile

We took over the hotel with over 100 Americans. Made some history! Everyone at the hotel was very receptive and cool and they have an all inclusive 24 hour pool bar. SOLD! It was great. I highly recommend it. You're definitely in the third world, but having that being said, it was a great place overall.

Was this review helpful? Yes 1
Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 23, 2015

I paid for the all inclusive package but I must say that my stay at this hotel was the most horrifying experience ever. The food was great, but customer service is very low they do not care about customers, first the toilet was broken and then from day 1 the air conditioner in our room did not work, it was... More 

Was this review helpful? Yes
Miami, Florida
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 22, 2015

This is probably one of the few all inclusive hotels in Havana. it's located in the marina name Heminway at the very end of 5th avenuem, so yes, it's very far from all the attractions and the night life of Havana. this is one of the worst hotels I've ever been to. I stayed in this hotel for only one... More 

Was this review helpful? Yes
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 10, 2015

It's about a 45 minute bus ride from old havana by a lovely bus driver. My first room hadn't been cleaned, no hot water and was far down at the end of the complex and when I first approached the front desk staff they told me they were full (obviously not true). Once I spoke to my Sunwing rep that... More 

Was this review helpful? Yes 2
Odessa, Texas
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 28, 2015

I just returned from Cuba and loved the area of the hotel. It was close to million dollar boats, it had a great pool, the people were nice, the location to my expo center was perfect. BUT, the hotel rooms were horrible. Why did I say rooms? because in 5 nights, I was in 3 different rooms. First no A/c.... More 

Was this review helpful? Yes 5
Estevan, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 12, 2015

We spent 7 days there and yes it is a long ride from the airport but that's necessary if you want to stay in Havana. The rooms were clean and nice....not fancy but how much time are you planning on staying in there? Plenty of food even if you are picky..... they have many varieties and you won't starve.... managed... More 

Was this review helpful? Yes 7
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

200 dollars 2 nights for my brother and I. We couldn't have been more happy. Free bus Suttle to downtown Havana all inclusive club. On site not bad food. The room was nicer and bigger then our room in varadero. we spent about 400 Canadian for 2 night bus from varadero to Havana 25 each paid 60 for a cab... More 

Was this review helpful? Yes 4
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 3, 2015

After they showed us 4 rooms (disgusting rooms), a fifth room, more or less, looked like an actual hotel room. Except for one or two professionally-acting employees, everyone else is very discourteous.

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question

218 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (216)
Viewed
Room/suite (28)
Viewed
Pool/beach area (32)
Viewed
Dining (17)
Viewed
View from room (28)
Viewed
Hotel & grounds (37)
Viewed
Family/play areas (4)
Viewed
Bathroom (5)
Viewed
2:49
Videos (1)
Viewed
Other (64)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Hotel & grounds (1)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities