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Fairmont Southampton

Certificate of Excellence
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101 South Shore Road, SN02, Bermuda
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Best prices for: 1 room 1 guest
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Fairmont Southampton
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Fairmont Southampton
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2,378 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairmont Southampton
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Moncton, NB
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2013

We stayed 7 days at the Fairmont Southampton in November 2012. Room is extremely nice, pretty views. Weather was humid but that can be expected in November. They have a ferry service between Southampton and Hamilton, make sure you know the schedule. Bermuda is expensive, be prepared. Use the bus service as much as possible, but again know the schedule.... More 

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New York City, New York
Top Contributor
67 reviews 67 reviews
5 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed May 26, 2013

I have stayed at the Fairmont Southampton resort the last time I was in Bermuda (only several months ago) and had a wonderful stay which is why I had decided to stay there again during this visit. However, I had a complete opposite experience. I checked-in and was told I can proceed to my room which consisted of 2 Queen... More 

Was this review helpful? Yes 2
Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review

Thank you for writing to us on TripAdvisor. I am very troubled by your comments and want to sincerely apologize for the service inconsistencies you experienced from Front Desk, Maintenance and our Food and Beverage departments. This does not represent the way we aim to treat our guests and I take your comments very seriously - I have passed them... More 

Senior Contributor
29 reviews 29 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 26, 2013 via mobile

My wife and I spent a week here on a business retreat and had an awesome time. Staff in all areas was exceptional. Everyone was very friendly and helpful. Would stay here again! Excellent place to stay.

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Chicago, Illinois
Top Contributor
267 reviews 267 reviews
51 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed May 25, 2013

I spent four nights here with family while attending a business retreat. The location, natural beauty, food quality, and access to Bermuda's charms were all quite good, but the property falls short of expectations for the Fairmont brand The property is slightly "tired" and the staffing very uneven. The tram drivers, servers, and wait staff were first rate. The front... More 

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Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review

Thank you for giving your honest thoughts to us. I am so sorry to hear about the service inconsistencies you experienced, and I have let the Front Desk and Operations team know about the communications discrepancies that you received. I hope that this has not negatively influenced your view of Fairmont, and that you know that we are committed to... More 

atlanta, ga.
Contributor
18 reviews 18 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 25, 2013

My third time to Bermuda, and first time at the Fairmont Southampton. I was a little afraid that I would find the resort a big large and overwhelming. That was not the case at all, as we stayed on their Gold floor. The service is exemplary, all runs like a well oiled machine. The staff bend over backwards to meet... More 

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Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review

It is always refreshing to hear from guests that truly love Bermuda. We are so glad you took a chance and stayed with us on your most recent visit, and are particularly happy that you had such a good visit. You are right - the Gold floor is definitely worth it, and I will pass along your kind remarks to... More 

Schenectady, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2013

My family and I have visited Bermuda many times and we have stayed at The Fairmont Southampton. My favorite part of this hotel has to be that they have their own private beach for the guest to use and also they have a trolley that takes you from the hotel to the beach. The private beach is right next to... More 

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Franklin, Tennessee, United States
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 21, 2013

We love Bermuda! The people are great, the views amazing, and we absolutely enjoyed our time. With that said, this property is showing some age, our room was average at best, and for the price, we would have liked a better infrastructure to match the level of courtesy from the staff. The island can be pricey for meals, but the... More 

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Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review

Thank you for your genuine feedback about your recent stay. While it is fabulous to hear that you found Bermuda beautiful & enjoyed the high-quality service that you received from our staff, we are disappointed that you were not entirely happy with our facilities. I have passed along your comments, and I appreciate you taking the time to write to... More 

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 21, 2013

We enjoyed our stay at the fairmont southampton. It has a nice pool area with good service and quality food/drink offerings. The hotel concierge was very helpful in arranging activities, explaining how to take the bus into central Hamilton, and making sure that all of our postcards got mailed out. The breakfast buffet, though a bit expensive, is worth it.... More 

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Omaha, Nebraska
Top Contributor
108 reviews 108 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 21, 2013

We attended a four day meeting at the Fairmont Southampton. The hotel is beautiful. The service is impeccable. Staff is friendly and helpful. We had lunch and breakfast at "Wickets" in the hotel and always had an excellent meal. The lunch menu was new with do-it-yourself burgers; five kinds of buns, four kinds of meat or veggie, etc. Non-stop little... More 

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Woodbury, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2013

Recently, my family of 9, including my 3 grandchildren celebrated a milestone birthday and wedding anniversary at the Fairmont Southampton. We rented 4 rooms on the Gold level and could have been happier. The service on the concierge floor was superb and actually exceeded expectations, with the staff going out of their way to ensure that our stay and celebration... More 

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Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review

A family of 9 for a celebration - wow - sounds like you had a big, spectacular Bermuda vacation and I am proud to hear that our team provided great service to you all. Hope that it was indeed a very happy birthday and anniversary celebration all-around, and I hope that we can welcome you all back again soon! More 

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