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Occidental Grand Aruba Resort & Casino

J.E. Irausquin Boulevard 83, Palm - Eagle Beach, Aruba
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What travelers say:
Royal club
(71)
Very good
(35)
Italian restaurant
(34)
Occidental Grand Aruba Resort & Casino
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Occidental Grand Aruba Resort & Casino
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3,669 reviews from our community

Traveler rating
    1,360
    1,070
    608
    341
    290
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822
1,916
63
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (883)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
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  • All months
    (3669)
  • Mar-May only
    (901)
  • Jun-Aug only
    (959)
  • Sep-Nov only
    (990)
  • Dec-Feb only
    (819)
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There are newer reviews for Occidental Grand Aruba Resort & Casino
See the most recent reviews
Cicero, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My now fiancée and I stayed here in September of 2014. What an experience. I personally had never been anywhere Outside the US to an island before. The resort was perfect. And the staff was very accommodating. I contacted Jane, who is head of the food and beverage service. I informed her of my plan to propose after dinner on... More 

Was this review helpful? Yes 1
Sutton, Massachusetts
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This resort had both good and bad points. The people at the front desk made you feel like you were a bother. NOT friendly at all!! Kay was awesome, you need more employees like her!!! Our rooms were not connected as requested and not ready until after 5pm and they couldn't find our luggage so we were in winter clothes... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

his was our families first All-Inclusive. (Here's the thing, you don't need to do an all inclusive in Aruba- It's safe, theres good food everywhere (especially if your staying on Palm Beach) and beautiful beaches as far as the eye can see.) So what made us do an all inclusive in Aruba you may ask? Aruba is expensive so for... More 

Was this review helpful? Yes 8
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

This is the worst resort I have ever stayed at. It was very dirty and you certainly do not get your money's worth. The maids were pouring half full water bottles from guest room into their water buckets to mop the guest bedroom floors. The "Up Grade" is a rip off. The pool was dirty and falling apart. Mold was... More 

Was this review helpful? Yes 5
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Excellent trip from beginning, was received at front desk with island drink, warm towel to refresh face and hands. Assigned room, visited beach bar and buffet till room was ready within 1/2hr. Participated at all 4 restaurant, all nitely entertainment And wonderful beach Spa that was soothing to extreme!!!

Was this review helpful? Yes
Bellaire, Ohio
1 review
3 of 5 stars Reviewed 1 week ago

This was our 5th trip to Aruba & the Occidental Grand. This time we brought our adult children and their families. While Aruba itself is awesome, there were some disappointments with the Occidental itself.....such as the Buffets running out of food more than once while we were there. But an employee named Renato was excellent. He was friendly, helpful, entertaining... More 

Was this review helpful? Yes
Alexander G, Guest Experience Manager at Occidental Grand Aruba Resort & Casino, responded to this review

Dear gaga003 Thank you for your 5th stay at the Occidental Grand Aruba Resort & Casino. We are sorry to hear that a repeat guests such as your self did not get to experience our excellent service. We have contacted our Food & Beverage department who will make sure to process changes based on your feedback We sincerely hope you... More 

Detroit, Michigan
2 reviews
4 of 5 stars Reviewed 1 week ago

The staff was great especially Renato. He is very friendly and enjoys his job!! I would come back just to see him!! The bartenders were also very friendly and outgoing. One guy was banging on the metal mixer with a knife along with the beat of the music. He had everyone around him clapping with him!!

Was this review helpful? Yes
Alexander G, Guest Experience Manager at Occidental Grand Aruba Resort & Casino, responded to this review

Dear mikedemjr Thank you for naming Renato and the wonderful service he has provided. We are happy to read that you have enjoyed your stay with us. We hope to see you soon on your next trip to the island of Aruba Cheers, Occidental Grand Aruba Management More 

Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My wife and I just got back from staying here for our honeymoon. There is no shuttle to and from the hotel which I knew but for $5000 that should be included. When we arrived at the resort we were greeted by the man at the front door who took our bags and put them to the side with a... More 

Was this review helpful? Yes 1
Latham, New York
Contributor
20 reviews 20 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I and another couple just returned home from a week at Occidental yesterday. I've seen some of the "negative" comments and really wonder if those who reviewed them are just negative people. It was our first time here and I can tell you that the check in process was quick and efficient. Our room was clean and... More 

Was this review helpful? Yes 9
Alexander G, Reputation Manager at Occidental Grand Aruba Resort & Casino, responded to this review

Dear 521Nancy Thank you for taking the time in submitting your review for the Occidental Grand Aruba Resort & Casino. We are happy to read that you have enjoyed your vacations with us during your recent stay. we would once again like to thank you for submitting your review. Hope to see you on your next visit to the island... More 

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What makes this place extraordinary is it surroundings. The Island is only 16 miles long by 6 miles wide and can have a Manhattan type traffic jam. This is the only Caribbean Island I want to come back year after year. Rent a car for a week and get lost in it's amazing cactus- surrounded wild up and down roads... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Alexander G, Guest Experience Manager at Occidental Grand Aruba Resort & Casino, responded to this review

Dear Mike B Thank you for such a wonderful review, we are happy to read that you have enjoyed our facilities and services. We sincerely hope you visit us again on your next visit to the island of Aruba Cheers, Occidental Grand Aruba Management More 

Hotel Review Summarization

What travelers say

  • Royal club(71)
  • Very good(35)
  • Italian restaurant(34)
  • Pool bar(22)
  • Ocean views(20)
  • Time share(16)
  • Front desk staff(8)
  • Room service(7)
  • Parking lot(7)
  • Friendly and helpful(6)
Questions? Get answers from hotel staff and past guests. Ask a question

2,334 photos of this hotel

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Room/suite (295)
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Hotel & grounds (400)
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Pool/beach area (561)
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Bathroom (67)
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Dining (161)
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View from room (197)
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Business center/function rooms (15)
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Family/play areas (6)
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2:54
Videos (1)
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Other (528)

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Amenities (14)
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Beach (12)
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Deluxe Room (20)
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Lagoon Pool (7)
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Restaurants and Bars (13)
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The Hotel (14)

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Hotel & grounds (5)
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Room/suite (5)
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Pool/beach area (4)
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Dining (7)
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Other (2)
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