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Occidental Grand Aruba All Inclusive Resort

J.E. Irausquin Boulevard 83, Palm - Eagle Beach, Aruba
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Occidental Grand Aruba All Inclusive Resort
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Occidental Grand Aruba All Inclusive Resort
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3,910 Reviews from our TripAdvisor Community

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Traveler rating
    1,455
    1,145
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (957)
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    (1011)
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There are newer reviews for Occidental Grand Aruba All Inclusive Resort
See the most recent reviews
East Meadow, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I were so looking forward to a week away together in Aruba and picked the Occidental for the amenities and wonderful reviews. When we checked in we were told they didn't have an oceanview even though that's what we paid for. We were given a horrible room in tower 2 on the ground level with no view... More 

Was this review helpful? Yes 6
Alexander G, Guest Experience Manager at Occidental Grand Aruba All Inclusive Resort, responded to this review

Dear rsgerson Thank you for taking the time to share your feedback. While it saddens us to read about your experience, it is feedback like this that will helps us to improve our services. Our team works hard to provide our guests with not just an excellent service but an unique vacationing experience, and it's apparent in this case that... More 

Lincoln Park, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I had a great time in Aruba! However, there are some positives and negatives about this resort. On the positive side, the grounds are beautiful! The pool is big and never too crowded. It has two hot tubs and a swim up bar. There is also a formation of rocks called "Iguana Island" where you can see... More 

Was this review helpful? Yes 4
Alexander G, Guest Experience Manager at Occidental Grand Aruba All Inclusive Resort, responded to this review

Dear Diane O We are glad to hear that you have enjoyed spending time at our beaches and pool area. Here at the occidental we pride ourselves on customer satisfaction, cleanliness and quality of service and are truly apologies that your experience with us was not up to standards. We can ensure you that the necessary are measurements are being... More 

Brooklyn, New York
1 review
2 of 5 stars Reviewed 1 week ago

This was our 2nd stay at the Occidental and I was terribly disappointed this time!! The resort seemed a bit rundown, the pool was green and murky and they didn't have any beach/pool towels to give to their guests so if you were lucky they would hand you a bath towel. The restaurants were OK but reservations were hard to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Alexander G, Guest Experience Manager at Occidental Grand Aruba All Inclusive Resort, responded to this review

Dear Amy P Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to... More 

New Jersey
5 of 5 stars Reviewed 1 week ago

The food was the best that I've ever experienced at an all inclusive resort. I've been to three others, but the Occidental definitely stands out among the rest. It was very relaxing, and I never felt overwhelmed by the staff or other guests. On the contrary, my boyfriend and I were well taken care of and enjoyed our stay. Aruba... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Alexander G, Guest Experience Manager at Occidental Grand Aruba All Inclusive Resort, responded to this review

Dear happyvacation633 Thank you for taking the time in writing your review for the Occidental Grand Aruba Resort & Casino. We are happy to read that you have enjoyed your recent stay with us and hope to see you again soon on your next trip to the island of Aruba. Regards, Occidental Grand Aruba More 

Bronx, New York
5 of 5 stars Reviewed 1 week ago

My trip was really good and the event manager Ms. Lynch was Awesome!!!! She made our stay and trip extra special. Everything we needed for the group was provided and we enjoyed ourselves. I will return!

Review collected in partnership with this hotel

Was this review helpful? Yes
Alexander G, Guest Experience Manager at Occidental Grand Aruba All Inclusive Resort, responded to this review

Dear Tanqueka Thank you for wonderful review of the Occidental Grand Aruba Resort & Casino. We are happy to read that you have enjoyed our service during your recent stay with us we hope to see you again soon. Regards, Occidental Grand Aruba Management More 

Kitchener, Canada
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed 1 week ago

As I always say... I see inside 12-15 hotels a year so this is an unbiased report, I do not chose the hotels where I stay, I am there to shoot a wedding. What you pay to go to Aruba and what you may expect to get back will seem like a very expensive hotel / trip especially if you... More 

Was this review helpful? Yes 2
Alexander G, Guest Experience Manager at Occidental Grand Aruba All Inclusive Resort, responded to this review

Dear one2onephotography Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Mount Sinai, New York
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time staying at this resort. Nice all inclusive. Property is beautiful and in a great location. Food and service is good although difficult to get a table some of the restaurants because they don't accept reservations. Resort needs a night club. There is no evening entertainment other than a show which is boring if you want to party. We... More 

Was this review helpful? Yes
Alexander G, Guest Experience Manager at Occidental Grand Aruba All Inclusive Resort, responded to this review

Dear AnneDeee Thank you for your review, We are happy to read that you have enjoyed your recent stay with us. We would like to take this opportunity to inform you that The Occidental Grand Aruba is one of the few hotel that has it's own night club, this is called The Sound Lounge and is open up until 2... More 

Toronto, Canada
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in was fast for us. No problems just make sure you take a print out of your confirmation. Our room wasn't ready until 4, which was fine we just walked around until it was ready. The minute we walked in and were waiting to check in, we were greeted by staff offering us drinks. The food was amazing, always... More 

Was this review helpful? Yes 2
Alexander G, Guest Experience Manager at Occidental Grand Aruba All Inclusive Resort, responded to this review

Dear robj384 Thank you for taking the time in submitting your review for the Occidental Grand Aruba Resort & Casino. We are happy to read that you have enjoyed the swift check in and the excelet service provide by our staff members during your recent stay at our beauifull resort. We hope to see you soon on your next trip... More 

Cold Spring, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Had a great time with the Whole family. The Royal Club on the 9th floor was a great experience. Everyone was treated like royalty. My compliments Melvin, Elena, Carolina & Yvone of the day shift and Myrna, Sylvester, Perlita & Cesar of the evening shift. Everyone was always fast polite and friendly. L' Olivo, the Italian restaurant was also a... More 

Was this review helpful? Yes 1
Alexander G, Guest Experience Manager at Occidental Grand Aruba All Inclusive Resort, responded to this review

Dear Paul B Thank you for having stayed in our Royal Club we are happy to read that you have enjoyed our exclusive services and hope to see you again soon on your next visit to the island of Aruba. Regards. Occidental Grand Aruba Management More 

5 of 5 stars Reviewed 2 weeks ago

Renato was our waiter and our personal butler for a dinner on the beach, He ALWAYS greeted us with a smile morning noon and night. The service at this hotel was great. The food I am sorry to say was not that great.

Was this review helpful? Yes
Alexander G, Guest Experience Manager at Occidental Grand Aruba All Inclusive Resort, responded to this review

Dear Laurie B Thank you for your review. We are happy to read that you have enjoyed the service provided by Renato during your recent stay at the Occidental Grand Aruba. We hope to see you soon on your next trip to the island of Aruba. Cheers, Occidental Grand Aruba Management More 

Hotel Review Summarization

What travelers say

  • Royal club(68)
  • Very good(35)
  • Italian restaurant(34)
  • Pool bar(20)
  • Ocean views(20)
  • Time share(16)
  • Front desk staff(7)
  • Room service(7)
  • Parking lot(7)
  • Friendly and helpful(5)
Questions? Get answers from hotel staff and past guests. Ask a question

2,445 photos of this hotel

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Hotel & grounds (417)
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Dining (165)
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Business center/function rooms (16)
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Room/suite (300)
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Bathroom (71)
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Other (574)

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Amenities (14)
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Beach (12)
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Deluxe Room (20)
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Lagoon Pool (7)
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Restaurants and Bars (13)
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The Hotel (14)

Management photos: Courtesy of the property manager

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Hotel & grounds (5)
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Room/suite (5)
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Pool/beach area (4)
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Dining (7)
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Other (2)
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