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Occidental Grand Aruba Resort & Casino

4.0 of 5
J.E. Irausquin Boulevard 83, Palm - Eagle Beach, Aruba
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Best prices for: 1 room 1 guest
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Occidental Grand Aruba Resort & Casino
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Occidental Grand Aruba Resort & Casino
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3,652 reviews from our community

Traveler rating
    1,354
    1,065
    604
    340
    289
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815
1,908
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (878)
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Bellaire, Ohio
1 review
3 of 5 stars Reviewed 3 days ago NEW

This was our 5th trip to Aruba & the Occidental Grand. This time we brought our adult children and their families. While Aruba itself is awesome, there were some disappointments with the Occidental itself.....such as the Buffets running out of food more than once while we were there. But an employee named Renato was excellent. He was friendly, helpful, entertaining... More 

Was this review helpful? Yes
Detroit, Michigan
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

The staff was great especially Renato. He is very friendly and enjoys his job!! I would come back just to see him!! The bartenders were also very friendly and outgoing. One guy was banging on the metal mixer with a knife along with the beat of the music. He had everyone around him clapping with him!!

Was this review helpful? Yes
Nashville, Tennessee
1 review
1 of 5 stars Reviewed 6 days ago NEW

My wife and I just got back from staying here for our honeymoon. There is no shuttle to and from the hotel which I knew but for $5000 that should be included. When we arrived at the resort we were greeted by the man at the front door who took our bags and put them to the side with a... More 

Was this review helpful? Yes
Latham, New York
Contributor
20 reviews 20 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I and another couple just returned home from a week at Occidental yesterday. I've seen some of the "negative" comments and really wonder if those who reviewed them are just negative people. It was our first time here and I can tell you that the check in process was quick and efficient. Our room was clean and... More 

Was this review helpful? Yes 9
Alexander G, Reputation Manager at Occidental Grand Aruba Resort & Casino, responded to this review

Dear 521Nancy Thank you for taking the time in submitting your review for the Occidental Grand Aruba Resort & Casino. We are happy to read that you have enjoyed your vacations with us during your recent stay. we would once again like to thank you for submitting your review. Hope to see you on your next visit to the island... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

What makes this place extraordinary is it surroundings. The Island is only 16 miles long by 6 miles wide and can have a Manhattan type traffic jam. This is the only Caribbean Island I want to come back year after year. Rent a car for a week and get lost in it's amazing cactus- surrounded wild up and down roads... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Middleton, Wisconsin
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We've had a timeshare here since 2006, and love coming every Spring. We've also learned the positives and negatives, so know how to work around them. Get up early (by 6:30) and put towels at a beach Tiki hut or good pool chairs, or you will not get them. Japanese, Italian and buffets consistently good in our opinion. Reservations often... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Alexander G, Reputation Manager at Occidental Grand Aruba Resort & Casino, responded to this review

Dear Irishsons3 Thank you for your continues support for the occidental Grand Aruba resort & Casino We have taken not of your review and have contacted the various managers. We can assure you that changes will be made based on your feedback Regards, Occidental Grand Aruba Management More 

Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Cleaning Service: We arrived at the hotel at around 2 PM on Saturday afternoon. After our initial check-in, we were told that our room would not be ready until 4 PM (which we had expected as this was the listed check-in time on the website). We explored the resort and returned to the front desk at 4:15, where we were... More 

Was this review helpful? Yes 3
Alexander G, Reputation Manager at Occidental Grand Aruba Resort & Casino, responded to this review

Dear jhuangdeon I would like to thank you for your detailed feedback and review regarding your stay at our resort We would like to sincerely apologize that your experience at our resort was not up to you expectations. We had a small contained incident and our trained personnel followed all the rules and regulations, it saddens us to hear that... More 

Toronto
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I was there in January 2014 and just getting around to posting a review. All inclusive is the name of the game here. First, I traveled as a single female and found the place welcoming and safe from the courteous door men (they know everything...) to the polite ladies that do the check-in. Not a huge fan of the id... More 

Was this review helpful? Yes 5
Alexander G, Reputation Manager at Occidental Grand Aruba Resort & Casino, responded to this review

Dear Nancy M We are extremely happy to have had the pleasure to serve you during your vacations at the Occidental Grand Aruba Resort & Casino and hope to have the same pleasure again on your next vacation to beautiful island of Aruba. Regards, Occidental Grand Aruba Management More 

Oklahoma City
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Very opulent (at least for an old Oklahoma boy). Building and grounds were well maintained. Food was just outstanding. Best I have experienced at any all-inclusive resort. I was surprised that someone wrote that they thought the food was "awful". Staff was attentive, and helpful. If you go, try to get a room that faces the inner courtyard area. The... More 

Was this review helpful? Yes 1
Alexander G, Reputation Manager at Occidental Grand Aruba Resort & Casino, responded to this review

Dear Maz_friendtoo Thank you for your continues visit at the occidental Grand Aruba. We are happy to read that you continue to enjoy your stay during your visit at our resort. hope to see you again on your next visit to the happy island of Aruba. Cheers, Occidental Grand Aruba Management More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me start by saying the "all inclusive" food is awful awful AWFUL. My first night there they tell me all their restaurants are booked. Booked? They send me to the Italian for 8:30. I sit down and order the bruchetta topped with goat cheese. The waiter brings me the plate all pretty and dressed with chopped peppers over the... More 

Was this review helpful? Yes 4
Alexander G, Reputation Manager at Occidental Grand Aruba Resort & Casino, responded to this review

Dear Lizette S Thank you for taking the time in writing to us. We would like to sincerely apologies for you expectations of us not having been met. We have contact our F&B manager who will be making the necessary changes to ensure our product and services. Regards, Occidental Grand Aruba Management More 

Hotel Review Summarization

What travelers say

  • Royal club(74)
  • Very good(36)
  • Italian restaurant(35)
  • Pool bar(24)
  • Ocean views(20)
  • Time share(16)
  • Front desk staff(9)
  • Room service(7)
  • Parking lot(7)
  • Friendly and helpful(6)
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Beach (12)
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Deluxe Room (20)
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Lagoon Pool (7)
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The Hotel (14)

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