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Occidental Grand Aruba

4.0 of 5 J.E. Irausquin Boulevard 83 | Palm Beach, Aruba, Palm - Eagle Beach, Aruba
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Occidental Grand Aruba
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Occidental Grand Aruba
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3,575 reviews from our community

Traveler rating
    1,329
    1,046
    588
    331
    281
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durham, North Carolina
Top Contributor
116 reviews 116 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars NEW

We had a fantastic time at the Occidental, but I have to attribute most of this to Aruba in general. The weather was perfect and the beach surrounding the hotel is gorgeous. The staff was hit or miss. Some people were friendly and helpful, but some were cranky and completely dismissive of guests. For example, we weren't allowed to sit... More 

Was this review helpful? Yes 2
Springfield, Mass
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

I elected the all-inclusive package for one week because of its location on Palm Beach. All areas were kept very clean. All staff were friendly and accommodating and helped make this first solo trip for me very enjoyable. I loved the catamaran sail to the lighthouse. Staff remembered me from day to day. It would have been helpful to have... More 

Was this review helpful? Yes 1
Huntington, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

we stayed at the Occidental last year - and it was one of the best vacations we have enjoyed. The only drawback is with the group they choose to sell their timeshares. In exchange for listening to the intense sales pitch - we were given an 8day, 7night Priority Week by the representatives Priority Travel Network. I tried to book... More 

Was this review helpful? Yes 1
Burlington
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We just returned from a 3 week vacation at this resort and wanted to give a big shout out to all the staff who has been with this hotel for a number of years. It is so nice to see all the smiles from the staff at Palm restaurant. The bartenders are all friendly and accommodating. Frankie keeps the beach... More 

Was this review helpful? Yes 1
Alexander G, Reputation Manager at Occidental Grand Aruba, responded to this review

Dear Sharon330 Thank you for your review and for your stay at the Occidental Grand Aruba Resort & Casino. We are happy to ready that you have enjoyed our facilities and our staff members such as Jocye, Alberto, Ivette , Belina & Marolyn. We hope to see you soon on you next vacations to the happy island of Aruba. Cheers,... More 

New York City, New York
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Place is just so not up to current day! Arrived, no beauty, no lobby, no gorgeous Caribbean entrance...nada! We were supposed to have early check in, ooops nope they couldn't do it, they are just so antiquated! We went to the buffet to kill time, the chairs are old, & drab & tired, the food is cheap, & so 2... More 

Was this review helpful? Yes 4
Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment i stepped in the hotel late Monday night i was overwhelmed with great customer service. The highlight of my stay was seeing the face of Dale every morning in the buffet. She exemplify great customer awareness and the perfect professionalism. I will be returning soon with a student abroad program from Washington dc to show how well... More 

Was this review helpful? Yes 3
Alexander G, Reputation Manager at Occidental Grand Aruba, responded to this review

Dear Cedric D We would like to thank for submitting a review for the Occidental Grand Aruba Resort & Casino. We are honored to read such a wonderful review. our staff is committed in providing our guests with a unique vacationing experience. We happy to read that you shall be visiting the occidental Grand Aruba soon. Cheers, Occidental Grand Aruba More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I always wanted to go to Aruba, so myself, the wife & two friends went and had a excellent time. The hotel is a little dated, need a few upgrading on the rooms. Food & restaurants were good, especially the staff. To name two Renato & Elmo made our dining a fun & wonderful experience. The pool & beach was... More 

Was this review helpful? Yes 2
Alexander G, Reputation Manager at Occidental Grand Aruba, responded to this review

Dear derrick c We would like to thank you for your review and for naming Renato and Elmo and the fantastic service they have provided to you during your stay. We are happy to read that you have enjoyed your stay with us and we hope to see you soon on you next trip to the island of Aruba. Cheers,... More 

North Bellmore, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Love Aruba and will return But Not to the Occidental. We arrived early, ate lunch had a talk with a vacation club/timeshare person and our room was still not ready. We changed and went to the beach being guaranteed our room would be ready @ 4pm-Long story short it wasn't until 4:50pm! The room was nice and the bed comfortable,... More 

Was this review helpful? Yes 1
Alexander G, Reputation Manager at Occidental Grand Aruba, responded to this review

Dear Seth Z Thank you for taking the time in writing a review for the Occidental Grand Aruba Resort & Casino. It saddens us to read that you expectation of us was not met. here at the Occidental we are committed in providing our guests a unique vacationing experience. We have taken note of the various issues you have encountered... More 

West Chester, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

its a little dated, but the ocean was amazing!! it is HOT HOT HOT in Aruba. Food was good, dont get sucked into the time share, waste of time. Upgrade to the Royal Club, they have their own dining room on 8th floor, nice and top shelf alcohol and on beach you may get to sit with "owners" of time... More 

Was this review helpful? Yes
Alexander G, Reputation Manager at Occidental Grand Aruba, responded to this review

Dear susiecancook We would like to thank you for choosing Occidental Grand Aruba to spend your honeymoon. We are happy to read that you have enjoyed our facilities and services and hope to see you on your 1st anniversary or next trip to the island of Aruba. Regards, Occidental Grand Aruba Management More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Pretty decent place to stay! It takes some getting used to, but well worth it and great trip all around. The Occidental is probably half the size of the Riu - definitely has its perks - no having to get up at 6:00am to get chairs by the pool. The hotel is on the beach which is always fantastic The... More 

Was this review helpful? Yes 5
Alexander G, Reputation Manager at Occidental Grand Aruba, responded to this review

Dear Tyler L Thank you for taking the time in submitting your review for the Occidental Grand Aruba Resort & Casino. We are happy to read that you have enjoyed our staff and facilities. We would like to thank you for your feedback and can ensure you that this greatly helps us to improve our products and services Regards, Occidental... More 

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Hotel Summarization (Beta)

What travelers say

  • Royal club(82)
  • Very good(42)
  • Italian restaurant(39)
  • Pool bar(24)
  • Ocean views(20)
  • Time share(16)
  • Friendly and helpful(14)
  • Front desk staff(9)
  • Dinner reservations(8)
  • Room service(8)

Additional Information about Occidental Grand Aruba

Address: J.E. Irausquin Boulevard 83 | Palm Beach, Aruba, Palm - Eagle Beach, Aruba
Location: Caribbean > Aruba > Palm - Eagle Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Occidental Grand Aruba 4*
Number of rooms: 368
Reservation Options:
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Also Known As:
Occidental Grand Aruba Hotel Palm/Eagle Beach
Occidental Aruba
Aruba Grand Occidental
Occidental Hotel Aruba
Grand Aruba
Occidental Grand Aruba Palm - Eagle Beach
Hotel Style:
#7 Business Hotel in Palm - Eagle Beach
#10 Luxury Hotel in Palm - Eagle Beach
#16 Top resorts Hotel in Palm - Eagle Beach
#16 Spa Hotel in Palm - Eagle Beach
#20 On the Beach Hotel in Palm - Eagle Beach

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