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Tropicana Aruba Resort & Casino

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J.E. Irausquin Blvd. #248 | Aruba, Oranjestad Aruba, Aruba
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Tropicana Aruba Resort & Casino
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689 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

The front desk staff was so friendly and helpful. My wife and I arrived early and the staff made we fell so welcome. This was my wife and I first visit to this hotel and we can't wait to go back. Our had everything we wanted. Their was a kitchen so we did grocery and all our cooking. My wife's... More 

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Port Orange, Florida
Level Contributor
90 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here one night before checkin to the La Cabana. The property is away from the beach, but a 5 minute wlak would get you there. The rooms face into a courtyard where the pools are located. The balconies were hot all the time except for minor shade in the afternoon. The pools were nice (2), Don't buy drinks at... More 

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Helsinki, Finland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This was the last stop of our Caribbean tour and it was supposed to be the worst hotel of our trip. Turns out, it was a big positive surprise. The room was like a good size apartment. We had a living room, balcony, kitchen, big dining table, big bedroom, and on top of all, a jacuzzi (well, a tub/jacuzzi combo)... More 

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Reading, Pennsylvania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Was a beautiful resort at one time. We stayed several times, but not lately. It has changed hands several times since it split from LaCabana, but no one has kept it up. It has beautiful, spacious rooms some with washer/dryer in the unit. We had great hopes for it when Tropicana bought it, but remodeling is going very slowly. If... More 

Was this review helpful? Yes 1
Richard R, General Manager at Tropicana Aruba Resort & Casino, responded to this review

Hi Connie, Thank you for your feedback. We hope that you will give us a shot again on your next trip. We are currently renovating 74 rooms. We look forward to see the final product end of November 2015. We would love to have you again soon. Be well, Jacky Filiciana Executive Administrative Assistant More 

Travelers are raving about these Oranjestad hotels

Whitestone, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I travelled to Aruba for New Years in 2014. Let me start off by saying the hotel concierge and management are extremely polite and friendly. It was truly a pleasure to deal with such sweet and kind people. That's where the warm and fuzzies for Tropicana Aruba end. Apparently the hotel was under extensive renovations, none of which were evident... More 

Was this review helpful? Yes 2
Nashville, Tennessee
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here one night and it was a okay stay. Not the friendliest front desk. I stayed one night and they wanted 200.00 for incedentialss which i thought was way to much. .I've worked in hotel for 12 yrs and that was to much. The room was clean and big furniture was a little outdated but it was ok. .If... More 

Was this review helpful? Yes 1
Richard R, General Manager at Tropicana Aruba Resort & Casino, responded to this review

Hi Keith, I'm sorry to hear that you did not had a friendly welcome. I can assure you that our staff is very kind, friendly and helpful. We are indeed renovating 74 rooms at the moment. We'll be happy to have you again after the first phase is completed. Give us another try, and you'll definitely see improvements. Stay well,... More 

common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed @ The Tropicana for five days. I didn't like the vibe I received upon arrival. No friendly greeting, no one to help with unloading luggage. Room was on the back facing highway and factories. Requested room changed, and was told they were booked. Sheets was never changed, floors were not cleaned and towel hut lady snotty..But I enjoyed... More 

Was this review helpful? Yes 3
Richard R, General Manager at Tropicana Aruba Resort & Casino, responded to this review

Hi Mitch, Thank you for your feedback. I'm glad you recognized and mentioned a Team Member by his name. I already passed the word along to his superiors on his good service. We look forward to your future visit. Be good, Jacky Filiciana Executive Administrative Assistant More 

South Bend, Indiana
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the 3 bedroom suite, and more than pleased with our accommodations. My family consisted of my husband, me and our four kids. We did have to rent a MyFi for our room, which worked fine. The room was spacious and clean, and beds were comfy. The DePalm Concierge was amazingly helpful and pleasant. Definitely a return option... More 

Was this review helpful? Yes 2
Richard R, General Manager at Tropicana Aruba Resort & Casino, responded to this review

Hi There, Thank you for your feedback. We are glad to hear that you all enjoyed your stay with. We will definitely look forward to have you again with us soon. Stay well, Jacky Filiciana Executive Administrative Assistant More 

New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After visiting Jamaica and living in NYC, I know what great customer service is all about. The staff at the front desk does not greet you, instead I greeted them. You can hear them gossiping and giggling as people walked by; very unprofessional! They were not informative or knowledgable. There is only wi-fi in the lobby and my room floor... More 

Was this review helpful? Yes 1
Richard R, General Manager at Tropicana Aruba Resort & Casino, responded to this review

Hi Noemi, Thank you for your feedback, and for pointing out our Bellman by name. We are happy to have him on our team. We hope to see you again in the future. Sunny regards from Aruba, Jacky Filiciana Executive Administrative Assistant More 

Spring Lake, New Jersey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I booked the Tropicana through a time share program. The hotel is clearly going through renovations, as it appeared that a large portion of the rooms were not in use because of this. We were originally given a room with a view of the highway, however we requested to change rooms and were given a better room... More 

Was this review helpful? Yes 2
Richard R, General Manager at Tropicana Aruba Resort & Casino, responded to this review

Hi Candy, Thank you for your detailed feedback, appreciated. We are currently renovating 74 rooms as you have noticed. We will work on the upgrade of the Wi-Fi at the same time. Glad you enjoyed the pools. At times I want to jump in the waterslide myself. Tempting. The infectious laugh is from Enrique, yeah Baby. We'll be happy to... More 

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