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Maes Manor Country Hotel

Maes Rudded Lane, Blackwood NP12 0AG, Wales
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Maes Manor Country Hotel
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Maes Manor Country Hotel
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214 reviews from our community

Traveler rating
    59
    43
    38
    32
    42
See reviews for
64
53
8
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cardiff, United Kingdom
1 review
1 of 5 stars Reviewed 5 days ago NEW

Dear General Manger, I am writing to make a complaint. We arranged to stay over New Year with you and our group of friends. Unfortunately our expectations were not met either by the food or staff. We go out as a group every New Year and have been to many hotels and all but one other did not come up... More 

Was this review helpful? Yes 1
Newport, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spend a wonderful evening at the manor. Eleven of us booked a meal. Food was great value for money, good choices, well presented and tasted great. Curtsey and service was out of this world, nothing was too much trouble. Had a much better evening than I though I was going to.

Was this review helpful? Yes 2
Tredegar, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 22, 2014

Every Christmas around 17 family members visit the hotel for Christmas Dinner. Something that we look forward to each year. We were booked in for a one o clock and were seated a 1.15. We could see that the staff were busy so we didn’t mind this, our mains were served at 1.45. All was well until I noticed a... More 

Was this review helpful? Yes 6
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 21, 2014

Visted the Maes Manor County Hotel for a Christmas lunch the Sunday before Christmas. We arrived at 1.15pm and were seated. We were provided with a menu and were told by the waitress that she would return to takes out drinks order. After a long wait , a different waitress arrived and asked us what we would look to order.... More 

Was this review helpful? Yes 5
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 8, 2014 via mobile

We stayed at the maes manor as a treat while visiting relatives.we booked the honeymoon suite as we got married in august and didn't have a honeymoon as my mum passed away so we thought why not treat ourselves no children for the night. 1st impressions of the hotel lovely reception area an outside is lovely.got to our room really... More 

Was this review helpful? Yes 4
MMHL, Front Office Manager at Maes Manor Country Hotel, responded to this review

Thank you for your review. We are sorry to hear that you were disappointed with your recent stay with us in room 19 - one of our executive suites. At the hotel we strive to ensure that customer experience is at its highest, so we are sorry that you did not air these issues with us on the evening or... More 

Caerphilly County, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 2, 2014

from start to finish excellent service, friendly staff who couldn't do enough for us, beautiful venue did not feel uncomfortable as some hotels make you feel. I would highly recommend for a wedding that is yours and personal. Amanda and the whole team first rate . We booked all the rooms so we knew it was just us there.

Was this review helpful? Yes
MMHL, Front Office Manager at Maes Manor Country Hotel, responded to this review

Thank you for your recent review. We are so glad that you enjoyed your visit with us, we will be passing on your lovely comments to Amanda and all the team. We hope to see you at the hotel in the new year. More 

Stafford, United Kingdom
Top Contributor
90 reviews 90 reviews
16 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 19, 2014

The organisation of the wedding was first class. The staff worked very hard changing the room around for the different functions. The wedding meal was excellent & there was plenty of it! Breakfasts were self service & traditional & good (except for the toaster!) All the staff were very friendly & helpful. The bar staff at night worked very hard... More 

Was this review helpful? Yes
MMHL, Front Office Manager at Maes Manor Country Hotel, responded to this review

Thank you for your recent review. We are so glad to hear that you enjoyed your recent visit with us. Please accept our apologies about the toaster! We hope to see you at the hotel in the new year after our refurbishment. More 

Abertillery, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 9, 2014

After booking an evening at the Maes Manor with the title - Black Tie Rat Pack Night, we were all looking forward to a glam, glitzy night listening to Big Band, Rat Pack numbers. This is NOT what we got!! We all made an effort to glam up with our cocktail dresses and dickie bows and the evening started off... More 

Was this review helpful? Yes 3
MMHL, Front Office Manager at Maes Manor Country Hotel, responded to this review

Thank you for your recent review. We are glad to hear that you enjoyed the food on the evening of our Rat Pack Band Night and that the service was good. We are sorry to hear that your issue lied with the entertainment. We hope you accept our sincere apologies regarding the act. More 

1 review
5 of 5 stars Reviewed November 6, 2014

Having just spent 3 nights at this hotel i want to say a big thankyou to Dan the hotel manager and his team for a really enjoyable stay.All the staff could not have been more helpfull. My room was warm , clean and spacious and the food was amazing.I will be visiting again soon. A real home from home !

Was this review helpful? Yes
MMHL, Front Office Manager at Maes Manor Country Hotel, responded to this review

Thank you for your recent review. We are very glad to hear that you enjoyed your recent stay with us. We will be passing your lovely comments onto all members of our team. We hope to see you in the near future. More 

1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 1, 2014

Booked a family meal on a Saturday night to which there were only us four and another older couple in the restaurant area. We ordered two chateaubriand's to share and the food was amazing, plenty to go around with vegetables and potatoes. During the meal the young waitress was talking to the other couple for at least 20 minutes to... More 

Was this review helpful? Yes 6
MMHL, Front Office Manager at Maes Manor Country Hotel, responded to this review

Thank you for your review. We are glad to hear that you enjoyed the food from our Seasons Restaurant but extremely disappointed to hear that you were not satisfied with the level of service. We will be bringing this up at our next team meeting to ensure that the service we provide is at its highest level. We hope to... More 

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Additional Information about Maes Manor Country Hotel

Address: Maes Rudded Lane, Blackwood NP12 0AG, Wales
Location: United Kingdom > Wales > Southern Wales > Caerphilly County > Blackwood
Price Range (Based on Average Rates): $$
Number of rooms: 28
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Also Known As:
Maes Manor Country Hotel Blackwood, Wales

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