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The Parkway Hotel & Spa

4.0 of 5 Cwmbran Drive | Newport, South Wales, Cwmbran NP44 3UW, Wales (Formerly Best Western)
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Certificate of Excellence 2014
The Parkway Hotel & Spa
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The Parkway Hotel & Spa
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408 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bradford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were attending a family funeral and the reception afterwards was being held in this hotel. As we were travelling down from Yorkshire my husband, son, and I decided it would make sense to stay here for 2 nights(Sunday and Monday).We also booked 4 further rooms for family and friends on the Monday.The hotel is privately owned, but in the... More 

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Devon/ Somerset
15 reviews 15 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Leisure facilities very good, was nice to see a baby pool alongside adult pool. Restaurant - the staff were a little overwhelmed and we did have to wait a very long time (15 minutes) to be offered drinks , my husband was at the bar ordering them at this point! Food was ok. I did expect more of a personal... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

We were only staying one night and initially put into a twin when we booked a double but there was no problems the girl on reception sorted it straight away. The room was spotless with everything you would need. Breakfast was great the only little niggle was that not everything was available on the first visit to the buffet even... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Excellent service with great facilities. This is our 2nd stay at the parkway hotel, having got married there 2yrs ago and it still has a warm and welcoming ambiance. Would recommend for a lovely relaxing stay.

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N Wales
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have been coming to the Parkway for many years now and fortunately, it hasn't changed (apart from general refurbishment) and of course, there is the wonderful, welcoming log fire. We arrived on 2nd January and stayed for 3 nights. The only decision we had to make was which side of the log fire shall we sit. We read and... More 

Was this review helpful? Yes 1
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review

Dear RobannNWales We are delighted that you enjoyed your recent stay with us and that you found our hotel to be relaxing. Your kind comments about our friendly staff and wonderful food are very much appreciated and thank you for sharing them. We hope to see you again soon and look forward to welcoming you back to The Parkway Hotel... More 

4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This is the third time we have stayed there,most recent the day after Boxing Day although there was a big wedding on as always nothing is to much trouble for the staff.there was a problem with having no hot water for one day but these things happen.we still had a relaxing time sitting by the log fire. The afternoon tea... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I came with my girlfriend, brother and sister in law for the grease night, we arrived early to use the facility's. The reception area is very welcoming with a real fire and was decorated beautifully for Christmas. After an easy check in we went to the pool and spa area, the jacuzzi was being changed so we couldn't use. This... More 

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Pontymister, Wales, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and I (party of 8) had such a great Christmas lunch at the parkway! We'd never been out for Christmas Day lunch before so we were all anticipating what it would be like! We arrived a little early and were told we could sit down at the table whenever we liked. We went through to the function room,... More 

Was this review helpful? Yes 1
newport Gwent
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Well where can I start On arrival the lay out of the entrance was fantastic. We then made our way to the reception area to book in. The young lady that dealt with us was very polite and helpful. She gave us our room key and explained everything to us and explained that we could contacted her if we needed... More 

Was this review helpful? Yes 3
Manchester, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

poor service overpriced food no hot water no restraunt facility's during my stay was not made aware of this when I booked the stay there was building work being carried out by the pool and because of this there were dirty building dust footprints all over the spa facility and also in the area where the food was being served... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes 2
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review

Dear Ian T, I am so sorry that you were disappointed with your recent stay with us. We are currently having a new Jacuzzi fitted and I am sincerely sorry that the inconvenience of the works marred your stay with us. I have also emailed you privately and left my details should you wish to discuss this further. Once again,... More 

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Additional Information about The Parkway Hotel & Spa

Address: Cwmbran Drive | Newport, South Wales, Cwmbran NP44 3UW, Wales (Formerly Best Western)
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Torfaen > Cwmbran
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Parkway Hotel & Spa 4*
Number of rooms: 70
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Also Known As:
Best Western Newport
Newport Best Western
The Parkway Hotel & Spa Cwmbran, Wales

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