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The Parkway Hotel & Spa

Certificate of Excellence
Cwmbran Drive | Newport, South Wales, Cwmbran NP44 3UW, Wales (Formerly Best Western)
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The Parkway Hotel & Spa
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The Parkway Hotel & Spa
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474 reviews from our community

Traveler rating
    298
    110
    40
    18
    8
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89
127
4
113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
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    (154)
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    (92)
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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Room was pleasant enough and the staff friendly. Breakfast however was disappointing. Table not set properly, no tea spoon (used handle of normal spoon to stir coffee) ran out of orange juice, no butter for toast on table, etc. I know we could have asked for tea spoons etc, but got fed up with having to keep asking for things... More 

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Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review

Dear Ricardo S, Thank you for taking the time to review our hotel. I am very sorry that you did not experience the high standard of service we normally provide to our guests. I appreciate your comments regarding the service within our breakfast team. I will ensure that your feedback is passed on and that we learn from it. I... More 

Bristol, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is very nice. Rooms are clean and well furnished. Bar area is very nice with entertainment. It seems very popular with local people so it does get busy but gives it a nice feel compared to some deserted hotel bars. Breakfast was good. Spa facilities are excellent.

Was this review helpful? Yes 1
Kenilworth, England
Top Contributor
103 reviews 103 reviews
32 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 1 week ago

The Parkway is a modern, two-storey hotel with good-quality public rooms and bedrooms, excellent leisure facilities (large pool, zacuzzi, gym, etc.). The restaurant is nicely decorated, the beer is reasonably priced (for a hotel), and the buffet breakfast is plentiful and of good quality. I suspect that its main business is conferences and large public functions: the conference crowd was... More 

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Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review

Dear Nickandpauline, Thank you for your feedback regarding your recent stay with us. I am glad you liked the overall ambience of the hotel. Our owners bought the hotel in November 2012 and have invested almost a million pounds into refurbishments within the last 2 years. We are delighted with how the Parkway looks and feels and based on the... More 

Chepstow, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

The rooms, the comfort, the surroundings, the staff - why wouldn't you want to return to an hotel which offers so much? This hotel offers the most delightful fire in the winter and a huge choice of food in both the lounge and dining rooms. Whether it's breakfast, lunch, a snack, afternoon tea or dinner, you can be certain of... More 

Review collected in partnership with this hotel

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

A very well maintained building with a nice touch and attention to detail. The rooms are clean and nicely decorated and the staff is friendly and good with special requests. The SPA facilities are a little dated, but clean and everything is working well.

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Newport, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed here 4 times over the past few years for birthdays and anniversary's. Check in has always been efficient, rooms are spacious and very clean. Power shower too. W have always paid a decent price although last time we stayed we bought the package, dinner, bed and breakfast, plus a bottle of champagne in the room and 2... More 

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Eastbourne, United Kingdom
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here recently whilst visiting friends and relatives. Room ok if dated looking, but why is there no fire hinge on the door to stop it banging closed, spent most of the night listening to people returning to their rooms, no fault of their own, just we did not appreciate having to listen to it all night long?? Reception staff... More 

Was this review helpful? Yes 2
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review

Dear LondonDragons, Thank you for your feedback regarding your recent stay with us. I am very sorry that you felt our hotel was a little dated since your last visit. Our owners bought the hotel in November 2012 and have invested almost a million pounds into refurbishments within the last 2 years. We are delighted with how the Parkway looks... More 

Newport, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I got married here on Sunday. The hotels wedding planner was with us every step of the way in the build up and the events coordinator more than looked after us and our guests on the day. The food was absolutely beautiful and the décor was gorgeous. It really is a perfect venue for all occasions. The... More 

Was this review helpful? Yes
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review

Dear GWatts, Thank you so much for posting your review regarding your recent wedding at our hotel. We are truly delighted that you enjoyed your special day with us and that you felt The Parkway was the perfect venue. Your lovely comments are very appreciated and thank you for taking the time to share them. Once again, Congratulations! and we... More 

Newport, Wales, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We recently had our wedding at the Parkway Hotel and were so happy with every aspect of the day. From our arrival for the ceremony through to the reception and evening do, every detail was perfect and the staff were amazingly helpful and well organised. The parkway organised most of the wedding as part of their wedding package so we... More 

Was this review helpful? Yes 1
Carmarthenshire
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here with my daughter for one night after a long drive. My first impressions were relatively good the grounds seemed well kept and parking was good, the reception area was ok but the feel of the hotel was old fashioned. We arrived at about 10pm and were quickly checked into our room which was very clean but very... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
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