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The Parkway Hotel & Spa

Certificate of Excellence
Hotel website
Cwmbran Drive | Newport, South Wales, Cwmbran NP44 3UW, Wales (Formerly Best Western)
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Best prices for: 1 room 1 guest
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The Parkway Hotel & Spa
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512 Reviews from our TripAdvisor Community

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Traveler rating
    316
    122
    44
    20
    10
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96
140
5
123
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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  • Italian first
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    (512)
  • Mar-May only
    (155)
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    (129)
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    (94)
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    (134)
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1 of 5 stars Reviewed 2 days ago NEW

How disappointed was I ? Very is my answer, as first visit I'm impressed to say the least. I booked a table for 14, which I informed 2 was veggies was attending however no nut roast for them sadly. Drinks was an issue could not serve daft soft drinks cold, come on its weekend you should be ready especially for... More 

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Newport, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Arrived at The Parkway for an overnight stay en route to West Country for a business appointment. I arrived much later than planned, stressed and tired. I was welcomed by the night porter John who was so helpful and nothing was too much trouble. Immediately John put me at ease, he was so efficient, and personable. I am so pleased... More 

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San Francisco Bay Area
Level Contributor
131 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Check-in was a bit of a process, unfortunately, when it should have been swift. The staff were exceptionally friendly. The room was nicely appointed. The bed was very comfortable and had some non-feather pillows (allergy sufferers thank you!). Though not as convenient as power hubs on the nightstands, there were power outlets behind each nightstand for charging phones and other... More 

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Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review

Dear DoobedooHamburg, I am very sorry that you experienced a few issues with your bar meal last week. Unfortunately mistakes can be made and I agree that your bar meal was not to our normal standard, as soon as I was aware of the issue I asked our kitchen team to replace the meal immediately. As a goodwill gesture I... More 

1 review
1 of 5 stars Reviewed 3 days ago NEW

We visited this afternoon to enjoy a welsh cream tea in the sun but were refused service because they were "too busy" even though half the tables were empty!! We have been loyal customers for years the service has really gone downhill

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A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW

A great deal for £99, dinner bed and breakfast and use of leisure facilities. Female changing rooms currently being refurbished so like a building site and the jacuzzi wasn't working. Excellent carvery for evening meal and the breakfast was also excellent. Decor of the rooms a little dated so if you want modern this is not for you Room was... More 

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Hamburg
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My husband and I held our wedding reception here 26 years ago. The hotel has lovely gardens, a nice atmosphere and a great spa. We returned there from Germany recently not to stay but to have a meal in the bar with our kids. We avoided the restaurant because it was very full with a large party of ladies on... More 

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London, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Me and my husband stay there for one night on 15th July , we found it very good place with beautiful garden, relaxing day in spa, we booked it for £75 includ Welsh breakfast , the room was clean and tidy but very hot during night, we had problem with the bathroom and asked the reception to give us another... More 

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Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Now the dust has settled on the wedding of my daughter, my wife and I would like to take a few minutes to express our thanks to the manager and staff for their part in creating a wonderful day for our daughter and her husband on the 27th,. We had chosen the wedding package offered by your hotel. This proved... More 

Was this review helpful? Yes 5
Pontypool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for my nieces wedding was an excellent day and the hotel couldn't do enough to help The swimming pool and spa area was so relaxing. My nieces stayed in the penthouse wich was amazing would definitely stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Truro, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Return trip to this hotel, no longer best western (their loss) staff friendly and very professional, good bar food, breakfast good,well cooked, good selection. Room clean and fresh, comfortable chairs, bed really nice, didn't use spa, ground delightful, had taxi into Cardiff £27 one way (tiger taxis),very prompt good friendly driver. Train back into Newport £4.90, caught taxi to hotel... More 

Was this review helpful? Yes 1
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