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The Rarotongan Beach Resort & Spa

4.0 of 5
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Aroa Beach, Aroa Beach, Cook Islands
The Rarotongan Beach Resort & Spa
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Ranked #2 of 2 Hotels in Aroa Beach
A recent review
3 of 5 stars reviewed 2 days ago
PerthAustraliaSusan Perth Australia
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759 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Perth Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We didn't stay at this resort but did have lunch there one day. I have to admit that my expectations were not high as the resort looks run down and in need of some money being spent to renovate it. However our lunch was excellent. My husband ordered fresh tuna served with salad and chips which was very good. I... More 

Was this review helpful? Yes
Rotorua, New Zealand
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Nice Hotel,nice beach and the lovely staff was amazing. Had a beach front room and after they had to do some maintains work next door, we were moved to a beach suit for the rest of our stay. We loved everything and we will come back.

Was this review helpful? Yes 2
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Do not even bother with this resort. The customer service is the worst I've ever experienced, the rooms are rundown and the food is terrible. At one point my child ordered a mocktail- the useless bar staff put alcohol in it. Our room got made up once the entire time we were there and if you asked the staff for... More 

Was this review helpful? Yes 4

Travelers are raving about these Aroa Beach hotels

Auckland, New Zealand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived to the resort at 11pm and were greeted with a lovely tropical drink and a warm welcome by the amazing staff, we also had our bags delivered to our room which was super nice after a long day. The room was really good, it had all that was needed, a bathroom, beds, shelves, drawers, table and chairs and... More 

Was this review helpful? Yes 3
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are ok, the food is ok. I did really enjoy the beach and snorkeling. Each successive trip the place seems to be busier and noisier. Kind of reminds me of West Auckland weddings, lots of noise, alcohol, tattoos and overweight people. Felt like the place was losing its magic.

Was this review helpful? Yes 5
New Plymouth, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Raratonga was really really lovely but our stay at the Raratongan was truly awful. The room and the resort was grotty, dated and filthy with some bonus insects. The bed was ancient and our sons cot was dirty and had had huge holes in. He didn't have a mattress in the cot but rather two sofa pillows. There were no... More 

Was this review helpful? Yes 6
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We did not stay at the rarotongan we just went there for lunch and it was all round awful. Worst customer service ever, walked in didn't get a hi, had to get our own menu, waited half an hour for a waitress but walked straight passed us so we ended up going up to the bar to order. Food all... More 

Was this review helpful? Yes 4
Haimona B, General Manager at The Rarotongan Beach Resort & Spa, responded to this review

Thank you for your review If you had raised your concerns with the Restaurant Manager or Duty Manager at the time they would have been pleased to be able to address your concerns right there and then. I have communicated your concerns to the Restaurant team and we have implemented some refresher training for all restaurant staff If your future... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We went and had lunch at the rarotongan during our stay in Raro. All i can say is i feel sorry for the guests staying there. Worst service i have come across. We sat there for nearly 20minutes and received no service, while the table next to us did. We finally went up and ordered ourselves at the bar. Our... More 

Was this review helpful? Yes 2
Haimona B, General Manager at The Rarotongan Beach Resort & Spa, responded to this review

Kia Orana Courtney, Thank you for taking the time to post your review of you recent dining experience with us. If you had asked to speak with our Restaurant Manager or Duty Manager who is on duty from 7am to 10pm they would have been pleased to have been able to address your concerns right there and then. Our chefs... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our first visit to Rarotonga. We like many others wanted to make the most of the holiday. Here is some key points for those going for the first timers: The island is 32 Km in circumference. It takes roughly 45 mins to drive around the island once. Look for a package at a good resort. If you are... More 

Was this review helpful? Yes 5
Haimona B, General Manager at The Rarotongan Beach Resort & Spa, responded to this review

Kia Orana Thank you for taking the opportunity to post your review of your recent holiday to Rarotonga. I am very pleased to hear that you enjoyed your stay with us. I am also thrilled that you enjoyed the many complimentary inclusions we had on offer with your package. As you say The Rarotongan Beach Resort & Spa is located... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Less than impressed with the rarotongan. Me and my partner both had horrible food while dining there; to the point where we ate 2 bites and just couldn't do it, paid and left. Is overpriced for what we had received. Table cloths were stained, my partner's seat had old food stuck to it, we had horrible service, and the food... More 

Was this review helpful? Yes 4
Hotel Review Summarization

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