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Douro Palace Hotel Resort & Spa

Certificate of Excellence
Lugar de Carrapatelo - Santa Cruz Do Douro, Santa Cruz do Douro 4640-423, Portugal
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Douro Palace Hotel Resort & Spa
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Douro Palace Hotel Resort & Spa
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131 Reviews from our TripAdvisor Community

Traveler rating
    62
    53
    12
    2
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Guimaraes, Portugal
Contributor
16 reviews 16 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It is a nice modern hotel in which I had a good experience. The installations are very good and the Douro valley view is magnificent! The staff is very gentile and the breakfast is complete. It is also important to note the good quality of the restaurant 'Eça de Queiros'. It is just perfect for a weekend; to take a... More 

Was this review helpful? Yes 1
Vila Nova de Famalicao, Portugal
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed February 18, 2015

The area is very beautiful but the hotel has the potential to offer much better quality for the price you pay. The staff members are professional but I think they could give guests more suggestions and ideas regarding things to do and see in the area. It should be part of the welcome package. The 2 restaurants that were recommended... More 

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Contributor
17 reviews 17 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 9, 2014

I would like to say that I saw a few disappointing reviews about this place. However I had to go check myself. Actually I didn't have the chance to confirm any of the other guests complaints. One of two things must have happened .. Or they were attentive enough to correct the problems or the problems didn't exist at all..... More 

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London
Top Contributor
104 reviews 104 reviews
17 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed December 3, 2014

We stayed here 3 nights in August and thought the hotel was very tired and old with particularly unfriendly staff. We have stayed in many different places in Portugal this year and this stands out for the surliness of most of the staff - with only some friendly exceptions. The hotel is very difficult to find and you should not... More 

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Madrid, Spain
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed June 19, 2014

It is a great hotel in an amazing location as Douro Valley is, with very beautiful views of the river and vineyard from the perfect rooms. I have to stand out the design of the hotel, quite impressive in the middle of the valley. The staff is very attentive and the facilities are very good, as spa, pool, garden, etc.... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
151 reviews 151 reviews
22 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed June 1, 2014

Excellent hotel - modern, low visual impact, helpful staff and great views over the river douro. Food was very good, and our spa treatments were wonderful. Our room had good views over the river from the room, and especially from the private terrace outside. Only downside is that it is quite hard to get there - local roads are not... More 

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Porto
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 26, 2014

The Hotel has a quiet environment, perfect for a get away weekend. Decoration is minimalist but lovely and fits the Douro environment really well. It is possible to walk around the hotel and enjoy the lovely view. The staff was very helpful and nice overall, but some of them poorly trained. Unfortunately none of the spa facilities was free of... More 

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Tbilisi, Georgia
Top Contributor
59 reviews 59 reviews
29 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed November 4, 2013

Beautiful scenery, wonderful locations, just 1.5-2 hours driving from Porto on the hill of low mountains. Rooms wide and well furnished, staff service attentive and qualified, breakfast high quality, WiFi - good. One of the best places for a week relaxation not far from Porto. Highly recommend.

Was this review helpful? Yes 2
Göteborg Sweden
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 17, 2013

Very nice service and nice overall standard of the facilities. Had a wonderful view from the bed. SPA treatment (massage) was ok. Amazing pool. We came with the train (lovely ride by the river - recommended!) and the staff came to pick us up with a car! Restaurant food was not good - we tried it twice.

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Toronto
Contributor
11 reviews 11 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 27, 2013

This is absolutely the worst stay I've ever had at a hotel. This was the last part of our Honeymoon in Portugal and it was nightmare. First of all we had a horrible time finding this hotel. We had rented a car (the ONLY way to get there) and got lost a few times. If you're not from the area,... More 

Was this review helpful? Yes 3
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