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The Coach and Horses

#1 of 2 Hotels in Kew
Certificate of Excellence
8 Kew Green, Kew TW9 3BH, England
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Best prices for: 1 room 1 guest
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274 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bodmin, United Kingdom
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We liked the Coach and Horses very much. We arrived and parked in a secure underground car park, and were met by a very friendly receptionist who was a great help. All the staff were good during our stay. Our room 24 was of a good standard and spotless. The shower was great in the bathroom. My only slight niggle... More 

Was this review helpful? Yes
Nick B, Manager at The Coach and Horses, responded to this review

Dear Guest Thank you for sharing your positive stay at the Coach and Horses Kew. I am glad we met up to your expectations whilst staying with us . I have noted your comments regarding the Air Con we actually have a system to override the room control had we known about this issue we could have resolved it. I... More 

RYE
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked in for the night so we could visit Kew Gardens. Arrived at 10 am and let into the underground security locked car park which is free to guests. Was directed by the very nice receptionist to the gates of Kew which are visible from the hotel. Arrived back at the hotel at 3 pm to book into our room.... More 

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Nick B, Manager at The Coach and Horses, responded to this review

Dear Guest Thank you for taking the time to share your positive experiences of your stay at the Coach and Horses Kew. We do pride ourselves on offering a friendly but professional level of customer service but also a home from home feel to your stay I am glad you enjoyed your visit with us. We therefore do hope to... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Coach and Horses last weekend as we had our son's wedding in the area and we couldn't have been made to feel more welcome. Everyone in the hotel were so friendly and quick to say hello. We had a dinner arranged for fourteen on the first evening and although some of our guests were an hour... More 

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Nick B, Manager at The Coach and Horses, responded to this review

Dear Elizabeth Thank you for taking the time to write about your positive experience here at the Coach and Horses Kew I am glad to hear we met all your needs and look forward to welcoming you back in the future. Kind regards Kerry More 

Montreal, Canada
Level Contributor
353 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
5 of 5 stars Reviewed 1 week ago

Only a very special hotel could squeeze a full 5 stars from me after the miserable mood I was in upon arrival. Imagine: a tiring drive straight from Edinburgh to London, made worse by a half-hour snarl on the M1; arriving at the hotel at 9 p.m. to find no clear indication of where to park* and drunken revellers hooting... More 

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Nick B, Manager at The Coach and Horses, responded to this review

Dear WMarkR Thank you so much for your constructive review of the Coach and Horses Kew Green. As a hotel we have a strong make it right policy which we endeavour to make sure every Guest has a home from home experience. I actually remember checking you in on the day when as I explained an office party had such... More 

Preston, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked two nights at The Coach and Horses in June when attending a family celebration. The room was absolutely spotless and it was evident that the bedrooms had been recently refurbished. The bed was enormous and the furnishings 'boutique". Initially we thought there may be noise from the busy pub below but needn't have worried - we didn't hear... More 

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Nick B, Manager at The Coach and Horses, responded to this review

Dear Susan Thank you for taking the time to write about your experience here at the Coach & Horses Kew. I am sorry that our resident dog Tilly decided to go for a walk during your breakfast this must have been down to someone not shutting the gate from the back office where she normally resides happily keeping us on... More 

Bristol, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Excellent pub accommodation and good and attentive staff. Pub obviously very popular and a very good atmosphere, but almost a victim of their own success as food was of very variable quality during our 3 day stay. They need to employ more staff at the busiest times, especially at breakfast.

Was this review helpful? Yes
Nick B, Manager at The Coach and Horses, responded to this review

Dear Barbara Thank you for taking the time to write this review on the Coach and Horses Kew Green. Also for your plus and negative points to which we seriously take on board in our continued effort to keep on top of our game in giving each guest the best customer service we can offer . I have therefore passed... More 

Leamington Spa, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stay in the C&H every Monday, I am always welcomed by the reception team with a warm smile & a genuine interest to my day. The rooms are immaculate and have all the amenities one needs. The bar has a great atmosphere and the food is consistently pleasing. There are a choice of hotels but the Coach & Horses... More 

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Bournemouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

POSITIVES (many) - very friendly check in and people on reception throughout stay - underground parking (free) - room lovely - attention to detail e.g.: Nespresso coffee lovely extra, sky sports. - Slept well as comfy bed and well soundproofed from road - Shower warm and powerful - Great location for kew gardens And the big negative…. breakfast. Although this... More 

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Nick B, Manager at The Coach and Horses, responded to this review

Dear Female 1981 Thank you for writing this review about your stay at the Coach and Horses Kew Green. I am extremely sorry for issues you felt arose from your breakfast. We have a strong ‘make it right’ policy which we endeavour to keep too and had we been informed of these misgivings you felt you experienced during your stay... More 

London, United Kingdom
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Marvellous luxury and strongest attention to detail seen so far in a hotel bedroom. Great value. Really comfortable. Functioning, quiet air con! Although the window looks out on to the rear garden and car park which aren't that interesting, the location is a lovely part of West London at a stone's throw from Kew Gardens. Great pub with great food.... More 

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Nick B, Manager at The Coach and Horses, responded to this review

Dear L00ps Thank you for such a great review we are glad you enjoyed your stay here with us at the coach and Horses Kew Green We look forward to seeing you again in the near future . Kind regards Kerry More 

1 review
4 of 5 stars Reviewed 4 weeks ago

My wife and I stayed for 2 nights (Tuesday and Wednesday) this week and really enjoyed our visit. Staff were friendly and helpful. The room was very nice with a 'proper' TV with 'proper' channels - not that we watched more than an hour in total while we were there! Lots of thick cushions too. We had one evening meal... More 

Was this review helpful? Yes
Nick B, Manager at The Coach and Horses, responded to this review

Dear Gywn I am glad you enjoyed your stay here at the Coach and Horses Kew Green and also all the new room features such at the sky TV we now have in all rooms as part of our recent refurbishment . Hopefully we will welcome you back again soon Kind Regards Kerry Marketing and Events Coordinator More 

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