First of all the beach is amazing, weather was incredible and the resort is overwhelmingly big. However we found our stay very underwhelming, we are a young couple on our first Bali holiday and were very excited at the first site of the hotel as we pulled up and the thought of staying in a romantic suite was extremely exciting....
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i stayed at the mirage for 4 nights with my husband, 1 year old and 3 year old. we had a wonderful time and were very impressed with the hotel. our room was loverly on the 4th floor with beach views and we were provided with a cot for the baby as requested. the staff were all very friendly espically...
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We only paid a discounted price otherwise we would be complaining a lot more. For the price we paid it was ok but definitely not 5 star Our room was extremely musty and damp smelling which I know can happen in Bali to a certain degree due to the humidity but this was really bad. The corners of the shower...
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Dear Mr. / Mrs. Gilbert
I would like to say my sincere apologize for not having reached your expectation during your recent visit at our resort. Your comment about the humidity inside your room, as you know Bali is Tropical Island which located in a very humid part of the world. However, rest be assured we do our best to...
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We have newly returned to Aberdeen after a wonderful holiday in Bali.When we arrived we were met by our Rep at the airport and driven to the Grand Mirage Resort. At the hotel reception we were taken by Fitria to a reception room where all the hotel facilities were explained to us over a refreshment. We were given all the...
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Dear Mr./ Mrs. Donald D
I would like to say thank you for your enticing description about your recent visit to our property. Your comment made all the team proud to see that our guest leaving the hotel happy. Staying in Grand Mirage Resort, you can be very sure that your comfort and your time are our high priority. Once...
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Reading the last couple of reports suprises me. We had a fabulous time at the Grand Mirage. We go to Bali every year and this was far the best from chek in to check out. We had a Ocean view suite on the 4th floor with the all inclusive package. When checking in, we were shown to the Mirage lounge...
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Dear Mr. / Mrs. Woodzies
Warm Greeting from Grand Mirage Resort! Thank you for sharing your feedback with us. We are happy to see that you really enjoyed our all inclusive package which provides you unlimited privilege around our resort. As you know, we work so hard to make our guest feel the same way that you do. We hope...
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As my husband comes from england and I am from germany, we decided to go back to the place we fell in love.. Bali. We were a bit worried at first that nobody of our friends and family would be able to make it all the way to bali...but were surprised when 30 people confirmed that they are coming. Marsella,...
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Dear Mrs. Eve
First of all, I would like to say congratulation for your wedding and we wish the very best for your love journey. Also, I appreciate the time you took to share the very detailed information of your experience. We work hard so that all our guests feel exactly how you do. Please know that we are very...
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We were very disappointed with our stay here .... After being shuffled around from room to room because first room had a guest still in it - second was noisy, and not entirely clean so was the third, & the fourth room the tv and phone didn't work. They were fixed later that night .... Th efood was expensive and...
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Dear Mr./ Mrs. Paul
We would like to offer our sincere apologize for the deficiencies in facilities and services during your stay in our resort. We offer no excuses for your disappointing experience. We have also taken action regarding the facilities you have mentioned above. I personally can guarantee it would not happen again in the future. We dearly hope...
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I had high hopes for this resort, but sadly was quite disappointed. Following two visits to front desk to complain, which I followed up with a less than friendly email, I managed to get some responses. We arrived with a very tired 2 year old and were escorted (after a very lengthy check in) to our room...with two single beds;...
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Dear Mr./ Mrs. Trippers
Thank you for your feedback. I appreciate you taking the time to complete writing a review of Grand Mirage Resort. Please accept my sincere apologize for any convenience you may have experienced during your visit at our resort. Regarding your comments about our front desk staff, I personally will investigate this and take corrective measure, so...
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We stayed at the Grand Mirage for Easter 2012. The staff were exceptional. I would think the overall rating of the hotel would be a 4*. We were two families with 5 children between us. The hotel offered us everything we could possibly want to entertain all the children (age range 9-16). Because the children were so happy and occupied...
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Dear Mr./ Mrs. Evieoscar
Thank you for sharing your feedback and choosing Grand Mirage Resort as a part in your holiday trip to Bali. We are elated to see that we have been able to serve you. As a leading family friendly hotel, we offer many activities which can be enjoyed by the whole family. From adult activities such as...
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We booked a suite and were told by their reservations dept that they are a 5 star resort in Bali. We stayed in early May for two nights; fortunately only 2 nights as we can't wait to get out. The service was totally disappointing while the ambience of the resort was very unwelcoming. We were also glad that we did...
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Dear Mr./ Mrs. Jason
Warm greetings from The Islands of Gods! We would like to deeply apologize for all the inconvenience you experienced during your stay with us. Your comment concerning about the tour counter which located in our resort, please note that the tour counter is operated by an outside company. However I will conduct a meeting with them...
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