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Grand Mirage Resort

Certificate of Excellence
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Jalan Pratama 74 , Tanjung Benoa , P.O.Box 43 | Nusa Dua, Tanjung Benoa, Bali 80363, Indonesia
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Grand Mirage Resort
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1,789 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (521)
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    (487)
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    (326)
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2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently stayed for 5 nights using the all inclusive package , The food, drinks and service we could not fault . With 5 different places to eat with excellent variety and room service if you like .. The swim up bar is a great social point to meet other guests .. For an all inclusive package with the highest... More 

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Douglas, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

I read with interest loads of reviews about resort before I arrived so maybe I can help others as it does get a bit confusing. I arrived as a single traveller for a wedding taking place at the resort later this week. I booked directly with the hotel for the all inclusive package. I understood I got a discount which... More 

Was this review helpful? Yes 2
Lakshman P, General Manager at Grand Mirage Resort, responded to this review

Dear PaulMoulton, Thank you for choosing to stay with us as well as your feedback that could help us keeping our standard up. Our team did try their best to address the situation and converse with you. We hope that you can enjoy more good time here with us supported by our service and facilities that is given to you... More 

Lahore, Punjab, Pakistan
Level Contributor
117 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have given opinion 2 days back and that was less the average , I m still here ,it is 5th day here . I think I must some more to this place .i went to Chinese restaurant and that was really poor and Mr remarks came as less average . I would like to add few things again ,... More 

Was this review helpful? Yes
Lakshman P, General Manager at Grand Mirage Resort, responded to this review

Dear Nadeem B J S, I appreciate the time you took for having posted your thoughts upon our Resort. We addressed the points mentioned above during our meeting and we have taken necessary actions in rectifying the issues to ensure that you will depart having “wow” experience of Grand Mirage Resort and Thalasso Bali. I personally thank you for your... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Grand Mirage is a huge disappointment. It's old and dated. The staff seem unhappy and disinterested. Plastic flowers, dry grass and really really bad breakfast. The inclusive package is not worth the extra money as the food here is not good. Meh seems to sum up this resort. Just meh.

Was this review helpful? Yes 1
Lakshman P, General Manager at Grand Mirage Resort, responded to this review

Dear Kellsbelly, Thank you for your comment and we regret to know that we fell short of your expectations and our own standards in the areas you have highlighted. I have shared your feedback to the respective departments to ensure improvement is made forthwith. We hope that this experience has not permanently tarnished your opinion of us and that we... More 

Jakarta, Indonesia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for 3 nights and we chose this hotel because it is beachfront and they have the Family Deluxe Ocean View Room to cater to our family of 5. The hotel is 22 years old, and I am glad that our room has been renovated, so the interior looks modern still. Lobby and lounge looks tired, so perhaps the... More 

Was this review helpful? Yes 1
Lakshman P, General Manager at Grand Mirage Resort, responded to this review

Dear OakwoodJakarta, Thank you for your kind comments regarding your recent stay with us. We do strive to create the best possible luxury experience and we were so thrilled to hear that this is what you enjoyed. Currently we are doing upgrading the kids club and fixing some equipment on continuous basis to improve the appearance and satisfy the guest.... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a lovely place to spend a holiday. We chose all inclusive package. It was definitely worth it. The choice of restaurants and not being tied down to meal times was great. The theme evenings were lovely and meal selections were very good. The Italian restaurant is amazing. The staff were always friendly and happy to help. The only downside... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Lakshman P, General Manager at Grand Mirage Resort, responded to this review

Dear Carol B, Thank you for residing with us and sharing your holiday experience on Trip Advisor. I am glad to know that you loved your stay with us and your compliment toward the food, facilities, and All Inclusive in particular has made us proud to be at your service. We look forward to welcoming you again on your second... More 

Perth, Western Australia, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We are a family of 5 and just returned from a family holiday to the Grand MIrage all inclusive resort Bali. What a truly fabulous hotel this is, I read many trip advisor reviews before I left, some good and some not so good. Well all I can say is I find it hard to fault this lovely hotel. The... More 

Was this review helpful? Yes 1
Lakshman P, General Manager at Grand Mirage Resort, responded to this review

Dear Elaine B, Much obliged for choosing to stay at Grand Mirage Resort and Thalasso Bali. We were so pleased to hear how much you enjoyed your time here supported by our resort’s ground, facilities as well as our good services. I have also passed on your feedback regarding kids play area to respective department to ensure an immediate rectify... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the grand mirage for 10 nights for our honeymoon! It was great, the all inclusive is fantastic, so much choice. I was a little worried the food choice would get a bit repetitive but that wasn't the case. The themed buffet dinners are very entertaining, the Italian restaurant is a must! And the grill is a fab... More 

Was this review helpful? Yes
Lakshman P, General Manager at Grand Mirage Resort, responded to this review

Dear Welshleah17, Thank you for choosing our Resort for your honeymoon vacation as well as taking your time to share a nice review upon us. We look forward to welcoming you and your beloved one to once again excellent experience at Grand Mirage Resort and Thalasso Bali. Best Regards, Lakshman T. Perera General Manager Grand Mirage Resort & Thalasso Bali More 

Kalbarri, Australia
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Expected a bit more luxury for the star rating, rooms dated and not enough wardrobe space.Balcony seating wasn't comfortable....It was clean and tidy with fresh linen daily, all the staff were very friendly and helpful.

Was this review helpful? Yes
Lakshman P, General Manager at Grand Mirage Resort, responded to this review

Dear Janice L, Appreciate for letting us to be a part of your holiday and for your compliment toward our service and friendly staff which is met your expectation. Currently we are doing upgrading room and fixing some equipment on continuous basis to improve the appearance and to create for guest “wow” experience. Once again many thanks for being our... More 

Australia
1 review
5 of 5 stars Reviewed 1 week ago

Had such a relaxing time.Enjoyed every meal, lots of variety.Loved the pool bar and swimming pool.Great variety of water sports.Hospitality was very good, friendly staff, very welcoming.Will definitely stay here again!

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Very good(19)
  • Water sport(12)
  • Inclusive package(10)
  • Pool area(7)
  • Ocean view room(4)
  • Star hotel(4)
  • Banana boats(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,335 photos of this hotel

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Room/suite (141)
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Dining (98)
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Bathroom (33)
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Other (394)

Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Dining (6)
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Pool/beach area (2)
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Room/suite (8)
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Other (1)
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