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Novotel Bali Benoa

Certificate of Excellence
Jl. Pratama 70, Tanjung Benoa, Bali 80361, Indonesia
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Novotel Bali Benoa
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Novotel Bali Benoa
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2,111 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

All staffs are very friendly and full of smile, especially ms. Komang the guest relation whose very helpful and friendly. Ambience of the hotel also very nice and relaxing. This hotel have 2 sides one is beach view and other is garden view with pool on each side. It also has private beach with the sunbeds, good for sun bath... More 

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Misawa, Japan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We loved our stay at the Novotel Benoa, it is a big resort but felt really personal and they go out of their way to make your stay great. We were gone many of the days seeing the sights of Bali, but the one down day we had around the pool, they had several free activities for the kids, and... More 

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Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

On our arrival after a long flight we were greeted by two smiling faces. The staff on check-in were very helpful and immediately accommodated a request for a first floor room rather than a ground floor room. The room was well presented and nice and clean. Initially we had poor water flow from the shower but after a quick call... More 

Was this review helpful? Yes 1
Novotel B, General Manager at Novotel Bali Benoa, responded to this review

Dear mcm72, thank you so much for your positive review and it feels good to know that you and your daughter had a memorable hotliday in our resort. I will share this review with my teams as it is always very encouraging when our services are appreciated. Thank you for mentioning Sura, he is a very special manager at our... More 

Contributor
19 reviews 19 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you book the Novotel Benoa be sure to book the Oceanside part of the hotel. I got a great value deal through bookings.com , although I was unaware it was the back half of the hotel situated across the road . The rooms were clean and adequate. The Bed was massive although a bit hard and we asked for... More 

Was this review helpful? Yes 2
Novotel B, General Manager at Novotel Bali Benoa, responded to this review

Dear Tagit63, thank you for your positive and fair review and great to know you found a good price for value ratio in our resort. Sorry to read about the issue with the pina colada - we will ask our guests in the future if they like it in a glass or in a traditional coconut (we always use new... More 

Perth, Australia
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I couldn't have been happier with my stay at the Novotel Bali Benoa. I only went for four days, to relax and unwind, and I wasn't disappointed at all. The hotel is away from the noise and bustle of Kuta and surrounds, so it's nice and quiet at all times of the day and night. All the staff made everything... More 

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Novotel B, General Manager at Novotel Bali Benoa, responded to this review

Dear Jenny C, thank you very much for your top rating and positive review. It feels good to know you had a great and relaxing stay in our resort and enjoyed your room, the pools, our food and cocktails. I will share this review with my teams, it is always very encouraging and motivating for us to know when our... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We came here for 4 days as a short getaway. The hotel is in a nice relaxing area, away from the main party districts. Our room was neat and tidy and the bed comfortable for me, if a little too firm for my partner. The service was very good and the food at the hotel restaurants was very nice.

Was this review helpful? Yes 2
Novotel B, General Manager at Novotel Bali Benoa, responded to this review

Dear Robert H, thank you very much for your positive review, great to know you enjoyed your stay with us. Hope to see you again. Best regards, Alexander Poindl, General Manager, info@novotelbalibenoa.com More 

Zurich, Switzerland
Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel in a "Tropical Terrace Room" located in the Beach Wing for 5 nights. The hotel is located directly at the beach and is devided in two areas by the "Jl. Pratama" road on which you'll find a lot of small supermarkets, shops, restaurants and - for sure - massage studios. Good points about the hotel:... More 

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Novotel B, General Manager at Novotel Bali Benoa, responded to this review

Dear Urs L, thank you for your kind and fair review and we are hapy yo know you enjoyed your holiday with us. Thank you also for 'recommending our resort to the fullest' and for mentioning our beach project to future travellers. We are looking forwar to welcoming you again with a nice beach front :). Best regards, Alexander Poindl,... More 

Farnham Common, United Kingdom
Contributor
20 reviews 20 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Please be aware that the beach front is currently under renovation meaning there is a lot of noise and disruption and no beach to enjoy (just diggers and rocks!) The hotel are offering free cancellation to anyone who feels this disruption is too much and wishes to cancel their booking but also offered us an upgrade and free meal to... More 

Was this review helpful? Yes 2
Novotel B, General Manager at Novotel Bali Benoa, responded to this review

Dear rhys2830, thank you for letting tripadvisor guests know about our beach project which will be finished in mid July. We also inform our guests here on tripadvisor, on our booking sites and our own websites. Additionally we have an update on the works on our social media sites. We inform our guests arriving with us during that period through... More 

A TripAdvisor Member
2 of 5 stars Reviewed 3 weeks ago

I was interested to stay here as it is one of hotel that has beach access so I made a reservation at Tropical Terrace for 4 nights in the beginning of April, for staying here on May 7th . I only found out that there is ongoing beach project renovation 2 days before my trip when I was looking for... More 

Was this review helpful? Yes 3
Novotel B, Manager at Novotel Bali Benoa, responded to this review

Dear Guest, thank you for your comments and we are sorry you were not satisfied with your short holiday in our resort. We we only informed a couple of days before the start of the beach project and then immediately informed all our partners and guests where we have an e-mail. Also we immediately put in on our websites and... More 

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