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Palmazul Artisan Designed Hotel & Spa

Travelers' Choice award winner
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Av Quito s/n | a 500 metros al norte de calle principal via punta Bikini, San Clemente, Ecuador
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Palmazul Artisan Designed Hotel & Spa
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Palmazul Artisan Designed Hotel & Spa
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143 reviews from our community

Traveler rating
    96
    34
    4
    8
    1
See reviews for
46
27
4
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I stayed at this hotel in Dec. 2014. I booked a three night stay but left after only one night. I tried to book a massage several times but was told there was no one available. I only received empty promises that someone would come eventually. The rooms were musty and the bed headrests and comforters had stains. The AC... More 

Was this review helpful? Yes 1
Sausalito
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We came for the day & styed 4 nights. The friendly staff & excellent service was beyond our expectations .Watching the sunsets in the evenings & waking to the tropical birds were added treats. The town & local restaurants were just a few minutes walk. During the afternoons, we enjoyed visiting the nearby rice fields & excursion to "Bird Island".

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Puerto Quito, Ecuador
1 review
2 of 5 stars Reviewed 4 weeks ago

This hotel is the definition of pretencious, they call themselves a luxury design hotel but in reality, the only good thing is the food. The suites with 4 beds only have one bathroom with a shower no bigger than phone booth. The air conditioner didn´t work, they had to bring a portable one, but we called the reception like 4... More 

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1 review
5 of 5 stars Reviewed 5 weeks ago

Thank you for everything! My wedding was amazing specially for the food and service! Rooms were comfort as well and all the family have a great time. Inés the Manager was really helpful and has a great spirit so you can feel relaxed and enjoy every single detail. San Clemente has a great weather... Sunny and a quiet beach!

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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 6, 2015

Rooms are good, they need some minor maintenance, especially sliding doors and curtains. The best thing is the service, all personnel are really polite, service oriented and follow-up on every request, food is great, but the pool and access to the beach get the highest marks.

Was this review helpful? Yes 1
Quito, Ecuador
1 review
4 of 5 stars Reviewed February 16, 2015

My family and I arrived to this hotel with high expectations given the information provided about its services and amenities. It is a nice hotel, located at the beautiful beach of San Clemente which I have not visited in at least 30 years, I am glad to see that it is still more or less as I remember it. I... More 

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Palmazul, Owner at Palmazul Artisan Designed Hotel & Spa, responded to this review

Gabriela, Thank you for your comments! we are going to take them into consideration and fix everything you mentioned. Regarding the filming we are sorry you had a bad experience, as the filming crew took just a couple of minutes in an specific spot of the beach where they asked not to be interrupted but the rest of the area... More 

1 review
5 of 5 stars Reviewed February 2, 2015

Excellent service, great value for what you get. Beach is literally a few feet away from the hotel/pool. Very good food. The best of all, staff could not be friendlier, I've been to 5 star hotels and never experienced this kind of courtesy and attention. I am giving 4 stars to rooms just because they need to add some mosquito... More 

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Palmazul, Owner at Palmazul Artisan Designed Hotel & Spa, responded to this review

Thank you for such an amazing review! it makes our work worth and our days happier! please come back! this is your house! Regards, Jessica More 

quito
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 23, 2014 via mobile

The hotel is good but they need to care for DETAIL. The day I stayed there, the hotel was empty but they put me in the smallest room of all. And believe me: the room was so small that the bed barely fit in there. Don't they know that every night a room is empty is a night lost forever?... More 

Was this review helpful? Yes 8
Palmazul, Owner at Palmazul Artisan Designed Hotel & Spa, responded to this review

We are sorry you felt uncomfortable at Palmazul, we hope you visit us again and experience improvements. Best Regards, Jessica More 

San Clemente, Ecuador
Top Contributor
78 reviews 78 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 13, 2014

San Clemente is a lovely little fishing village with beautiful beaches. Palmazul is the only North American style resort in the area, and is nice. Very pretty pool area and lounge. I would not say this is a spa, but rather a hotel with a massage room, where they can call in a massage therapist if you would like a... More 

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed August 6, 2014

Nice weekend!!! Everything was acorded to plan. Sometimes the service was not that good. Excelent food and outdoor activities, nice weather during the whole year!!! Its a place where you can take a nice vacations!!!

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