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Hotel Novotel Moscow Sheremetyevo Airport

4.0 of 5 Mezhdunarodnoye shosse | Sheremetyevo-2 Aeroport, 3, Khimki 141400, Russia
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Hotel Novotel Moscow Sheremetyevo Airport
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Hotel Novotel Moscow Sheremetyevo Airport
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653 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oxford, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Aeroflot put my wife and I up here when we were delayed and missed our connection. The bus transfer was well organised and fast, and the room was quiet and comfortable. Meals are included, nothing special but they are free. This hotel is landside, so if like us you are there without a Russian visa, you have to stay on... More 

Was this review helpful? Yes 1
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest. Thank you very much for your comments regarding your stay in Novotel Sheremetyevo Airport. I am glad that you had a comfortable stay in our hotel. Yes, you are right, that non-visa guests are restricted a little bit and they cannot use all the facilities of the hotel, like swimming pool, hammam and others, they can have a... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

My girlfriend and I had 11 hours waiting time in Moscow airport transfer. So we booked a room at the only transit hotel available in Moscow, Novotel. We waited 3,5 hours before someone picked us up in the airport , even though we called them on arrival. when we complained and wanted some kind of compensation we were told that... More 

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Karaikal
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 15, 2014

i stayed here on a business trip to tomsk and had a 20 hour layover at moscow, it right in front of terminal D, they also have regular free van service. every 20 mins from each terminal drop off and drop in. the rooms are very comfortable with all modern amenities. One of my colleague while checking out was charged... More 

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NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, We very much appreciate your positive comments regarding your stay at the Novotel Sheremetyevo Airport. Positive feedback from satisfied clients is our greatest reward - thank you. What for mini bar, we have an automatic system there and sometimes if the guest takes some product from the place where this product stands and then put it again in... More 

Gdansk
Top Contributor
160 reviews 160 reviews
89 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed December 13, 2014

Seemed to be ok. Normal hotel, good breakfast, quite nice staff... but I didn't like it. I slept not good enough, I could hear the people speaking on corridor. I hate this kind of shover installed on wanna with curtain...

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NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, Thank you very much for your feedback. We try to provide good level of service for every guest, but offcause we cannot be sure that everyone will find it appropriate for himself. I am sorry that your experience did not meet your expectations. We look forward to welcoming you again at Novotel. Maxim Petrov General Manager More 

Copenhagen, Denmark
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 12, 2014

Poor service and bad food... The room was very clean and standard, but the food and service was awful. If you intend to spend all day in Moscow and only need a place to sleep and have to catch a flight the day after Novotel Moscow could properly be an okay choice, but if you intend anything else this place... More 

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NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Moscow Sheremetyevo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns,... More 

København, Staden Kobenhavn, Denmark
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 29, 2014

Let me first state that we didn't actually choose to stay at Novotel. Our flight from Hanoi to Moscow was delayed by 7 hours, which meant having to spend the night in Moscow before catching a flight to our final destination, Copenhagen, early next day. So after 7 hours of waiting in the airport in Hanoi, 10 hours of flight,... More 

Was this review helpful? Yes 1
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Sheremetyevo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will organize additional trainings for reception staff, I want to assure you that situation of that kind is an exclusion for... More 

Piombino Dese, Italy
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 28, 2014

Clean Hotel, check in and check out very easy. Restaurant quite good and quick service . Level of service for the transfer to the airport perfect in time. The typical hotel close to the airport.. The bed was good.

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NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, Thank you for taking the time to write your review about Novotel Sheremetyevo Airport. We try to make our hotel comfortable and provide our guests with good level of service. We look forward to welcoming you again. Maxim Petrov General Manager More 

Leesburg, Virginia
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 12, 2014

First the room they gave me was already occupied and when I tried to open the door with my key imagine my surprise when the current resident opened it from the inside! So, not off to a good start. They gave me an "upgraded" room which is very standard. They allow you one small bottle of water per day, and... More 

Was this review helpful? Yes
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest! Thank you for taking the time to tell us about your experience at the Novotel Sheremetyevo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry, but only one free bottle of water per day is available for each of our guests. Extra water you... More 

Luxembourg City, Luxembourg
Top Contributor
291 reviews 291 reviews
82 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed November 1, 2014

After late arrival from Ekaterinburg and having a morning flight back to Europe, decided to stay in this hotel. Good and fast reception service, with a friendly team. Had dinner in the hotel restaurant. The service was good as well as the food. Had a good sleep in a comfortable bed. The bathroom was also big and the shower work... More 

Was this review helpful? Yes 1
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, Thank you very much for your feedback. We very much appreciate your positive comments regarding your stay at the Novotel Sheremetyevo Airport. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank... More 

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Additional Information about Hotel Novotel Moscow Sheremetyevo Airport

Address: Mezhdunarodnoye shosse | Sheremetyevo-2 Aeroport, 3, Khimki 141400, Russia
Location: Russia > Central Russia > Moscow Oblast > Khimki
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Moscow Sheremetyevo Airport 4*
Number of rooms: 493
Reservation Options:
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Also Known As:
Novotel Moscow Sheremetyevo Hotel Moscow
Accor Moscow Sheremetyevo
Moscow Novotel
Hotel Novotel Moscow Sheremetyevo Airport Moscow Oblast/Khimki, Russia

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