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Hotel Novotel Moscow Sheremetyevo Airport

4.0 of 5 Mezhdunarodnoye shosse | Sheremetyevo-2 Aeroport, 3, Khimki 141400, Russia
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Hotel Novotel Moscow Sheremetyevo Airport
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Hotel Novotel Moscow Sheremetyevo Airport
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680 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have stayed at the novotel in the center of moscow and upon my return from Belgorod this time I decided to stay at this novotel because of the close location to the SVO airport as my plane was departing from SVO. While the service was great I think the bathrooms should be upgraded.

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NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, Thank you for providing us with feedback of your stay. I am pleased to hear that the service of the team was highly welcoming. What for the hotel conveniences, we have opened new restaurant and reception zone not long ago. We try to renew the rooms of the hotel. I hope that you allow us another opportunity when... More 

Senior Contributor
24 reviews 24 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Though in general a fan of Accor group hotels and also loyal member, this Novotel is not to be recommended at all. I was staying on the fifth floor, airco in the room was not functioning, the bed was absolutely terrible, old and uncomfortable. Wifi in the room impossible to get connected. The room is totally overpriced, outdated and beyond... More 

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Mumbai (Bombay), India
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect option to stay when u want to travel around Russia. Good shuttle service. Very good food options. I would recommend for busy traveling people. Also reasonable taxi services 24/7. ..............

Review collected in partnership with Accorhotels.com

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NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, Thank you for posting a review of your stay at Novotel Sheremetyevo Airport. The location of the hotel is perfect for the travellers, Sheremetyevo Airport is near, also it is possible to use aeroexpress to visit the center of Moscow. We are delighted you enjoyed your stay, and experienced good customer service, the hotel team looks forward to... More 

Moscow, Russia
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Really dated hotel, rooms were like saunas and impossible to reduce the heat level, no windows that opened to help counter this. very basic rooms, more like an Ibis than a Novotel. breakfast was dreadful too, although this may be to the current food sanctions in place as for a while now I have not had a good breakfast in... More 

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NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, Thank you for your comments regarding your stay at Novotel Sheremetyevo Airport, but also for taking your valuable time to write to us, as it allows us to continue improving the quality of service we provide to our guests. Please accept my sincere apologies for the inconvenience caused to you during your stay. I am very sorry to... More 

Paris, France
Top Contributor
64 reviews 64 reviews
50 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there one night only, so that our early morning flight the next morning would not necessitate hours of traffic jam to the airport. Very 'Novotel'-like hotel, i.e. all expected room amenities and decoration. Effective in all functional dimensions.

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NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, Thank you for your positive feedback. We try to follow strictly the standards of the brand Novotel. It is a real compliment for us to be “Very 'Novotel'-like hotel”- thank you . We very much look forward to welcoming you back to the hotel and will make sure your next stay with us is a memorable one. Maxim... More 

Oxford, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 13, 2015

Aeroflot put my wife and I up here when we were delayed and missed our connection. The bus transfer was well organised and fast, and the room was quiet and comfortable. Meals are included, nothing special but they are free. This hotel is landside, so if like us you are there without a Russian visa, you have to stay on... More 

Was this review helpful? Yes 1
NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest. Thank you very much for your comments regarding your stay in Novotel Sheremetyevo Airport. I am glad that you had a comfortable stay in our hotel. Yes, you are right, that non-visa guests are restricted a little bit and they cannot use all the facilities of the hotel, like swimming pool, hammam and others, they can have a... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 2, 2015

My girlfriend and I had 11 hours waiting time in Moscow airport transfer. So we booked a room at the only transit hotel available in Moscow, Novotel. We waited 3,5 hours before someone picked us up in the airport , even though we called them on arrival. when we complained and wanted some kind of compensation we were told that... More 

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Karaikal
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 15, 2014

i stayed here on a business trip to tomsk and had a 20 hour layover at moscow, it right in front of terminal D, they also have regular free van service. every 20 mins from each terminal drop off and drop in. the rooms are very comfortable with all modern amenities. One of my colleague while checking out was charged... More 

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NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, We very much appreciate your positive comments regarding your stay at the Novotel Sheremetyevo Airport. Positive feedback from satisfied clients is our greatest reward - thank you. What for mini bar, we have an automatic system there and sometimes if the guest takes some product from the place where this product stands and then put it again in... More 

Gdansk
Top Contributor
172 reviews 172 reviews
95 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed December 13, 2014

Seemed to be ok. Normal hotel, good breakfast, quite nice staff... but I didn't like it. I slept not good enough, I could hear the people speaking on corridor. I hate this kind of shover installed on wanna with curtain...

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NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, Thank you very much for your feedback. We try to provide good level of service for every guest, but offcause we cannot be sure that everyone will find it appropriate for himself. I am sorry that your experience did not meet your expectations. We look forward to welcoming you again at Novotel. Maxim Petrov General Manager More 

Copenhagen, Denmark
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 12, 2014

Poor service and bad food... The room was very clean and standard, but the food and service was awful. If you intend to spend all day in Moscow and only need a place to sleep and have to catch a flight the day after Novotel Moscow could properly be an okay choice, but if you intend anything else this place... More 

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NovotelSheremetyevo, Управляющий at Hotel Novotel Moscow Sheremetyevo Airport, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Moscow Sheremetyevo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns,... More 

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Additional Information about Hotel Novotel Moscow Sheremetyevo Airport

Address: Mezhdunarodnoye shosse | Sheremetyevo-2 Aeroport, 3, Khimki 141400, Russia
Location: Russia > Central Russia > Moscow Oblast > Khimki
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Moscow Sheremetyevo Airport 4*
Number of rooms: 493
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Also Known As:
Novotel Moscow Sheremetyevo Hotel Moscow
Accor Moscow Sheremetyevo
Moscow Novotel
Hotel Novotel Moscow Sheremetyevo Airport Moscow Oblast/Khimki, Russia

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