Such a shame that the Owner/Manageress knows nothing about customer service. We ordered 7 meals, 3 of which were for Murgh Makhani Chicken Curry. When the dishes came, we were HORRIFIED to discover that the curry wasn't chicken, it was prawns. This may not be an issue for most people, however my sister has an ALLERGY to prawns & shellfish!!! ...
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We are always disappointed when customers are not wholly satisfied with their visit to the Downe Arms even during extremely busy holiday periods as in this case. The chef, his brigade and the management were very sorry that such an error was made and we did all we could to make amends. The client was not charged for any of...
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