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Bexleyheath Marriott Hotel

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1 Broadway, Bexleyheath DA6 7JZ, England
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Bexleyheath Marriott Hotel
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461 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (116)
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1 review
1 of 5 stars Reviewed 5 days ago NEW

My stay at this hotel was less than good. From the reception call that nobody picks at times, to failure of room service delivery and still charged to my account and the monotonous breakfast with little options makes me think the Marriott identity should be dropped. The only thing worth mentioning was the exceptional service from dining staff. Good job... More 

Was this review helpful? Yes
Gareth M, General Manager at Bexleyheath Marriott Hotel, responded to this review

Dear Valued Guest, Thank you for your review following your recent stay at Bexleyheath Marriott. Please accept my sincere apologies that your stay was less than perfect on this occasion, despite our excellent dining staff. Your feedback has been shared and taken on board by myself and our leadership team and actions will be put in place to improve accordingly.... More 

London, England
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for one night with two children, we were attending a family event locally- 1st of all the staff at this hotel were great, smiling, helpful and polite - some of the best hotel staff I have experienced. The room was nice- but I book a room for 3 and was given a double room, but £15 was... More 

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Bexleyheath, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago NEW

I was quite disappointed with my afternoon tea experience today. Firstly I was told I had arrived too early (10 minutes too early). When the tea was served, the food was put in the middle of the table, making it impossible to talk to my companion and the tea was not poured into the cups, we were just left to... More 

Was this review helpful? Yes
Gareth M, General Manager at Bexleyheath Marriott Hotel, responded to this review

Dear Julie S, Thank you for providing me with your feedback following your Afternoon Tea this weekend. I'm pleased to hear that you enjoyed the food, however apologise for the imperfections you experienced. I would like to invite you back and show you what a wonderful experience we are capable of delivering. Please kindly contact me directly to arrange this... More 

Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at this hotel on a Travel Editions "Maritime England" tour. Reception was very good and we were told that car parking was included as was WiFi. We were not offered a newspaper or early morning call but we were asked if we needed help with our luggage. The room was well appointed, clean and comfortable.... More 

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Nottingham, United Kingdom
Level Contributor
126 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 1 week ago

My Wife and I stayed here for just one night n our way home from a trip to the Continent. It is easy to find near the Broadway shopping centre, not too far from the A2 and within easy reach of the Dartford Crossing. When we arrived the front of the hotel was chaotic with cars everywhere. there was a... More 

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Bexleyheath, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

we were invited back after making a complaint after a family Meal - yes there was an improvement - but just be careful on what you order - example - Starters croquettes hmmm!!! - 3 - I leave you to guess the price!! - and a cheese of day - cheese board - awful - but they did change it... More 

Was this review helpful? Yes 1
Gareth M, General Manager at Bexleyheath Marriott Hotel, responded to this review

Dear Delmen170715, Thank you for your review, I'm delighted you enjoyed our excellent service on your return visit. We will review the cheese and croquettes dishes following your comments to ensure they are always of the highest standard, and we look forward to welcoming you back again. Sincerely, Gareth Marsh General Manager More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just had afternoon tea in the bar area. The staff kindly created an area at the back of the bar which enabled us to decorate and spread ourselves out. Sandwiches were really tasty, more than enough scones, floods of Cornish cream, strawberry jam and lemon curd plus mini meringues, mini Victoria sponges, macaroons and tasty chocolates and lastly never ending... More 

Was this review helpful? Yes
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our two recent stays at the Bexleyheath Marriott were very enjoyable, these were hot summer days and the excellent air-conditioning and the pool were really very welcome. Our 7 year-old daughter had a blast swimming every day and getting some relief from the head. The hotel is in good condition throughout, nice decor, the rooms are spotless and the beds... More 

Was this review helpful? Yes 1
London, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed there just one night on associate rate on 28 june.The receptionist who checked us in was lovely and helpful.Had a good snack in the bar ..I forgot his name but the bartender working provide a nice service.Rooms are clean,beds are very comfrtable.Breakfast was good,the food and beverage assistant manager is so sweet !definetely coming back

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West Malling, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

This the first time I have written a review on Trip Advisor but felt I had to let people know about the service I have just received. I have just come back from afternoon tea at the Marriott, Bexleyheath. I took my mum for her birthday which is today. I booked us in for 2 champagne afternoon teas. We had... More 

Was this review helpful? Yes
Gareth M, General Manager at Bexleyheath Marriott Hotel, responded to this review

Dear Juliette F, Thank you for your review and I sincerely apologise for your experience, which certainly does not represent our high standards of service. We pride ourselves on delivering an excellent Afternoon Tea each day, so this experience is highly unusual and is being fully investigated. I would like to invite you back to the hotel to experience a... More 

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