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Swiss Diamond Hotel Lugano

Certificate of Excellence
Riva Lago Olivella, Vico Morcote 6921, Switzerland
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1 room 1 guest
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Swiss Diamond Hotel Lugano
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190 Reviews from our TripAdvisor Community

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Traveler rating
    98
    53
    28
    5
    6
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23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
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English first
  • All months
    (190)
  • Mar-May only
    (39)
  • Jun-Aug only
    (86)
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    (39)
  • Dec-Feb only
    (26)
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Canton of Zurich, Switzerland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed there for 2 nights. We already know the area and decided to relax at this hotel.It is a charming hotel, full of details, the view is breathtaking, the bar, the food are good but the staff from the restaurant is a big disappointment. We asked to get drinks outside near the pool and we received a cold negative... More 

Was this review helpful? Yes 1
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in Lugano for two nights. The hotel was a slight walk to the centre, but still near to restaurants. The public areas and rooms were furnished to a high standard. The pool area was relaxing. The breakfast choice was extremely varied and the staff at breakfast were superb.

Was this review helpful? Yes 1
Direzione_albergo, Direttore at Swiss Diamond Hotel Lugano, responded to this review

Dear Guest, thank a lot for your positive feedback about your stay with us. We always pay lots of attention to cleaning, service and clients’ requirements. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the best. Kind regards. Francesco Cirillo General Manager More 

Cedarhurst, New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 16, 2015

Beautiful Hotel, Impeccable rooms, great service, has a very swiss feel to the hotel experience, great place to relax. the views are gorgeous, hotel feels very much like a boutique hotel (in a good way) even though it's quite large. Worthy of 5 stars!!

Was this review helpful? Yes 2
Direzione_albergo, Direttore at Swiss Diamond Hotel Lugano, responded to this review

Dear Guest, thank a lot for your positive feedback about your stay with us. We always pay lots of attention to cleaning, service and clients’ requirements. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope to welcome you back in the next future to Swiss Diamond... More 

Houston, Texas
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 5, 2015

It was not easy to find “SWISS DIAMOND Hotel”; GPS had problems with in Lugano location, as on certain info it shows LUGANO, in reality it is in MORCOTE, village at the outskirts of Lugano. Around 20-30 minutes to drive from the city, but there is not much to see in the city center, just another “Louis Vuittone” store. Hotel... More 

Was this review helpful? Yes 1
Direzione_albergo, Direttore at Swiss Diamond Hotel Lugano, responded to this review

Dear Guest, thank a lot for your positive feedback about your stay with us. We always pay lots of attention to cleaning, service and clients’ requirements. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the best. Kind regards. Francesco Cirillo General Manager More 

Switzerland
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 30, 2015

Stayed the first time last summer and really enjoyed the stay in this hotel. Great garden and I jumped into the lake and used the pool. Great having a drink at the pool with such a nice view! Fantastique food and great service. We will come back!

Was this review helpful? Yes 1
Direzione_albergo, Direttore at Swiss Diamond Hotel Lugano, responded to this review

Dear Guest, thank a lot for your positive feedback about your stay with us. We always pay lots of attention to cleaning, service and clients’ requirements. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the best. Kind regards. Francesco Cirillo General Manager More 

stresa, italia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 25, 2015

All the staff took such care over you! This is truly how a hotel should be run. Superb service with a personal touch.The restaurant is EXCELLENT, food is delicious and the restaurant staff are so professional. I only stayed there one night but I wish I could have stayed longer. Would not hesitate to recommend this to anyone. Absolutely lovely!

Was this review helpful? Yes 1
Direzione_albergo, Direttore at Swiss Diamond Hotel Lugano, responded to this review

Dear Guest, thank a lot for your positive feedback about your stay with us. We always pay lots of attention to cleaning, service and clients’ requirements. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the best. Kind regards. Francesco Cirillo General Manager More 

dubai
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 20, 2015 via mobile

Recently went for a professional meeting to lugano. Stayed in swiss diamond. The hotel is located in mrcote. That is far from lugano convention center. the hotel itself is nice with courteous staff. Check in was a breeze. The rooms are of average size but very clean and well appointed. The bathroomvwascalso veryvclean but smaa and dark. They also cater... More 

Was this review helpful? Yes 1
Direzione_albergo, Direttore at Swiss Diamond Hotel Lugano, responded to this review

Dear Guest, thank you so much for your detailed feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope that... More 

Nyon, Switzerland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 12, 2015 via mobile

im really not sure that this hotel can really claim 5 stars. It has a "veneer of splendor" but in too many ways is a bit ordinary. Probably it doesn't appear at its best for a Friday & Saturday night stay in mid February, though the basis room rate was good value. Sometimes the staff in Swiss hotels come over... More 

Was this review helpful? Yes 2
Direzione_albergo, Direttore at Swiss Diamond Hotel Lugano, responded to this review

Dear Guest, thank you for your recent stay at Swiss Diamond and for your positive feedback on quality/price balance. I sorry to hear the comments about our staff, but at the same time I am sure of theirs commitment to meet all the needs of our guests in a professional and courteous way, trying every time to go the extra-mile.... More 

Corona del Mar, California
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 26, 2015

When you pull up to the hotel you are not impressed and think is this really a 5 star hotel. Then you walk into the hotel you are greeted with a warm welcome and check in is very easy. When you go to your room the halls are in need of some repair, but when you get to you room... More 

Was this review helpful? Yes 4
Direzione_albergo, Direttore at Swiss Diamond Hotel Lugano, responded to this review

Dear Guest, thank you so much for your detailed feedback about your stay with us! Guests’ impressions are very important and helpful for us, especially with regards to our facilities and service in order to improve. I’m going to share your comments with my team members who will be delighted to hear about your experience with us. I hope that... More 

Exeter, California
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed January 3, 2015

The location is great adjacent to the Lake. The Exterior of the the hotel does not lend itself to the opulent interior. The staff is well trained and attentive. The hotel is well kept. The rooms are spacious and well appointed to the extreme. The hotel has an amazing breakfast buffet that we used each day. We traveled during Christmas-... More 

Was this review helpful? Yes 2
Direzione_albergo, Direttore at Swiss Diamond Hotel Lugano, responded to this review

Dear Guest, thank a lot for your positive feedback about your stay with us. We always pay lots of attention to cleaning, service and clients’ requirements. I hope to welcome you back in the next future to Swiss Diamond Hotel and in the meantime I wish you all the best. Kind regards. Francesco Cirillo General Manager More 

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