After my two friends, mum & partner staying here and my brother and his fiancée renting the hall/conservatory for their engagement party, me and my boyfriend decided to give the fountain room a go purely as it has a spa bath and to be honest I've not read a bad review about this room as of yet. We turned up... More

I didn't get the chance to stay here due to groupon/fountain court cancelling my reservation without informing me! I had previously called and was told my reservation was confirmed! I then called while on the way to the hotel to ask for check in time and was told I had no reservation, the receptionist was very rude and said 'you... More

My daughter and future son in law held their engagement party here, I would like to take this opportunity to let anyone considering renting a function room from them DONT they paid £150 for the room an extra £50 for the consevatory and £100 for food and were told they would be supplyed with nibbles for 90 people. My daughter... More

Really wished I had read these reviews before booking. cold room, no towels, no toilet tissue, and as for breakfast, yogurt and cereal just does not cut it!!!! over a £100 a night we expected a cooked breakfast! It was shabby chic without the chic.

I visited this hotel in May as I wanted to view before booking. I have read the reviews of people who stayed and in May they were still saying the same about renovating, problems with the Chef, no staff. This hotel should not be allowed to get away with this and the health ddepartment should shut them down!! If you... More

Having driven over 230 miles, the last thing we needed was the receptionist being unable to find details of our booking(Paid for in advance). However, eventually,we were given our keys with a smile and apology.The room was adequate with built-in en suite;clean and tidy.Tea and coffee were fair-trade and the milk sachets tasted horrible, but that`s not insurmountable. The bar... More

I booked a night away at this hotel through Groupon as a surprise for my partner. Although the welcome at reception was warm, the hotel entrance wasn't with dull decor & nothing welcoming in sight, although there was a good range of local attraction leaflets. We were given our keys politely with smiles. On entrance to the room, found it... More

This hotel makes Fawlty Towers seem like a slick operation! Hotel staff hard to track down. On our second morning we had to let the staff in as there was no management in sight. On the 1st night there was a rock group playing immediately below the bedrooms this finished at mid-night. The locals then took over the noise with... More

I have been attending a wedding end of August 2012, it was terrible!!! Everything was dirty, dull, prices like for 4 star, quality zero! Amazing this hotel still runs, it should be shut down! Owner ladies don't have a clue about running the hotel, they have ruined our stay. Beds were uncomfortable and toilet was stinky!!! Toilet curtain was stained,... More