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Pulai Desaru Beach Resort and Spa

4.0 of 5 P.O Box 29, Bandar Penawar, Kota Tinggi 81900, Malaysia
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Pulai Desaru Beach Resort and Spa
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Pulai Desaru Beach Resort and Spa
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362 reviews from our community

Traveler rating
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188
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19
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Staff saved our long weekend stay in Desaru. On the day of booking I got a call back regards my transfer query from ferry terminal (46 ringgit pp round trip) and cot bed. Another extra mile at check in desk as we were able to do it earlier so little one could have an afternoon nap in bed. Same extra... More

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I just stayed overnight recently for a business trip. Chose the resort due to its proximity and reputation for good service. - check in was flawless, staff friendly and had everything ready (I made reservations) - my room was quite a distance away from the reception, a friendly staff member walked me there (big plus) - room and amenities quite... More

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Johor Bahru, Malaysia
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Pulai Desaru was not my first choice initially as a venue for our second wedding anniversary celebration. Honestly the thing that attracted me was its interior layout of the deluxe room. Maintaining its minimalist setup and a Seaview balcony, I thought it would be the best for us to spend our once a year celebration there. I did not ask... More

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Johor Bahru, Malaysia
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Went on 2 days 1 night trip with my boyfriend. We wanted to try something new as we have stayed at Lotus before 3 months back. Sadly but facilities weren't good enough for us. Hotel room was dusty and not that clean to what we expected. Swimming pool was okay but there was a small restaurant but it was over... More

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Singapore, null, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First impression was wonderful. As I was driving in, the security was superb! Checked that we had a reservation before handing us a vehicle pass, very friendly too! This gave me confidence of the Hotel. Went over to the check in counter and encountered this great guy named Khairul (apologies if I spelt it wrongly!). Acceded to all my requests... More

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Ryde
Contributor
17 reviews 17 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Went on a 2 night weekend with some friends. We had booked a junior suite and asked for an extra bed. The suite can accommodate 3 people but as we didn't want to share a bed, we'd asked when making the reservation to have the bed put in. On arrival in the evening we found there was no extra bed... More

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Singapore, Singapore
Contributor
19 reviews 19 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 16, 2014

Went on a short holiday, wife and 2 kids. Room was Deluxe, big, bright and breezy on the 3rd floor. All was good and simple, clean and good TV channels. Kids enjoy the pool and the convenience of the sea which is a stone throw away. Beautiful landscape on ground. Kids enjoy the sea and the children's pool, a nice... More

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Pulai D, Marketing Communication Officer at Pulai Desaru Beach Resort and Spa, responded to this review

Dear Zokbah, Greetings from Pulai Desaru Beach Resort & Spa...! Thank you for taking the time to share your experience. We always appreciate hearing from our guests - the moment and place that you enjoyed including places of improvement. We look forward to welcoming you back to the hotel soon. Until then, safe travels! Best Regards, The Management. More

Singapore, null, Singapore
Contributor
16 reviews 16 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 13, 2014

A family of 4 adults, I booked 2 rooms. Check-in was a little slower. They initially gave me rooms on different levels. After explaining that I requested for rooms next to each other, the staff took some time to find the rooms. They even gave me a room for 3 guests, which they said the additional bed will not be... More

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Pulai D, Marketing Communication Officer at Pulai Desaru Beach Resort and Spa, responded to this review

Dear ct_fuZZy, Greetings from Pulai Desaru Beach Resort & Spa...! Thank you for choosing to stay with us and reviewing us on Trip Advisor. We always appreciate hearing from our guests. However, please accept our most sincere apologies on a few unpleasant experience that you had here and we already forwarded the issue to the team for improvement. We look... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 11, 2014

Went on a company trip. Leaking roof in room. Smell of smoke, had lizards running around the room. Room service only sweep the room, no vacuuming or changing of bedsheets. Friend's room was so run down, the bottom half of the toilet door dropped off on the second day. Bland and generally not tasty food. Dirty plates and utensils. LOTS... More

Was this review helpful? Yes 2
Pulai D, Marketing Communication Officer at Pulai Desaru Beach Resort and Spa, responded to this review

Dear Captain3104, Greetings from Pulai Desaru Beach Resort & Spa...! Thank you for taking the time to share your experience. We always appreciate hearing from our guests. With regard to your comment about the hotel is rundown, yes we are aware the hotel is getting old despite our continuous efforts to maintain it. We are definitely looking at the possibility... More

johor
Contributor
12 reviews 12 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 9, 2014

This is a old resort but provide spacious bedroom. This resort required maintenance. Flies are everywhere at corridor. Huge and nice pool. Foods are not much choices. The beach is really nice with horse riding service.

Was this review helpful? Yes 1
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Additional Information about Pulai Desaru Beach Resort and Spa

Address: P.O Box 29, Bandar Penawar, Kota Tinggi 81900, Malaysia
Location: Malaysia > Johor > Kota Tinggi District > Kota Tinggi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pulai Desaru Beach Resort and Spa 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Pulai Desaru Beach Hotel Kota Tinggi
Pulai Desaru Beach Johor
Pulai Desaru Beach Hotel Johor
Pulai Desaru Beach Resort And Spa Kota Tinggi, Malaysia - Johor

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