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Pulai Desaru Beach Resort and Spa

4.0 of 5 P.O Box 29, Bandar Penawar, Kota Tinggi 81900, Malaysia
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Pulai Desaru Beach Resort and Spa
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Pulai Desaru Beach Resort and Spa
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378 reviews from our community

Traveler rating
    23
    114
    145
    62
    34
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197
62
3
20
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Very dissapointed, not up to my expectation at all. Food selection in restaurant was lousy even though the service is quite okay. There's something wrong somewhere in the restaurant but I cannot find it, just got the feeling that somethings not right. Swimming pool was good(got 1 small slide and waterfall) but no one at the pool(no life guard as... More 

Was this review helpful? Yes 2
Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked for 2 standard rooms and requested for them to be next to each other. When i came, they do accomodate this request. The security is great, when i drive my car thru, they provided a pass to ensure every vehicle is tracked .. The hotel was not fully booked, but we got one of the room upgraded to... More 

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Shrewsbury, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the fourth time i have been to the Pulai as it is just over an hours drive. The hotel is lovely and well presented (perhaps the rooms could do with a bit of refreshing). The setting is beautiful, the food is excellent but perhaps the one thing that stands out is the staff. Everyone is warm and welcoming... More 

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1 review
1 of 5 stars Reviewed 3 weeks ago

1. Room looked old with old furnitures 2. Fridge smelly 3. Worker washed the floor outside our room and the dirty water came into our room 4. Worker washed the floor without even making sure that the floor is mopped/ dried. Very slippery. 5. Worker washed the elevator n left it wet. Very slippery and dangerous. 6. Receptionist was not... More 

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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was good and staff are helpful. One thing need to improve is the breakfast coffee. The local coffee may not suitable to all customer. Change to a well known coffee bean brand will be helpful. The pool is nice and kids may enjoy too.

Was this review helpful? Yes 1
Singapore, Singapore
1 review
1 of 5 stars Reviewed 4 weeks ago

Pulai Desaru was a atrociously disappointing. Staffs were not helpful, and housekeeping did not meet the standard. Only managed to check-in at 3:30pm, as the rooms were not ready. When I checked in to my room, room was not really clean - foul smell in the bath room, and hair and biscuit wrapper on the floor, and Bed sheets were... More 

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Singapore, Singapore
Top Contributor
63 reviews 63 reviews
23 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed December 22, 2014

Stayed for a night between 20 and 21 Dec 2014. Checked in with my parents and was told by the reception staff that we were upgraded to the superior room as they didn't have anymore non-smoking deluxe room. The rooms allocated to us were huge. But everything else looked dated. Toilet floor was dirty and there were clumps of hair... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 18, 2014

Stayed in this hotel as my family and I were eager to see the firefly and visit the fruit farm. It was a huge mistake, I should have opt for a day trip instead of staying for a night. Hotel room was not properly upkeep and a major upgrading is badly required. Will definitely give this hotel a miss unless... More 

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Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 15, 2014

I was here for a one night stay on the 9 & 10 of December 2014 because I have to travel to Pengerang because of work. I would say the resort is pretty decent. The company booked for a standard room at the rate of RM250 excluding tax but I think I pretty much settled in a deluxe room with... More 

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1 review
3 of 5 stars Reviewed December 10, 2014

Arrived on 9 Dec and 1st impression is that it is more like a chalet. Took the lift near Rm 441 and as door is closing can clearly hear the door rubbing. Rooms were spacious and air condition working fine. Overall facilities are old and lack maintenance. Not much entertainment and breakfast is just basic. Beach is just 1 min... More 

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Additional Information about Pulai Desaru Beach Resort and Spa

Address: P.O Box 29, Bandar Penawar, Kota Tinggi 81900, Malaysia
Location: Malaysia > Johor > Kota Tinggi District > Kota Tinggi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pulai Desaru Beach Resort and Spa 4*
Number of rooms: 200
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Also Known As:
Pulai Desaru Beach Hotel Kota Tinggi
Pulai Desaru Beach Johor
Pulai Desaru Beach Hotel Johor
Pulai Desaru Beach Resort And Spa Kota Tinggi, Malaysia - Johor

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