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Hilton Pensacola Beach

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12 Via de Luna Drive, Pensacola Beach, FL 32561
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Hilton Pensacola Beach
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1,141 Reviews from our TripAdvisor Community

Traveler rating
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    268
    130
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Pensacola Beach
See the most recent reviews
Scarborough, Maine
Top Contributor
76 reviews 76 reviews
11 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed November 4, 2013

My view was fantastic and the beachfront location was spectacular. Unfortunately, I was in the old building which means that I had the slow, smelly elevator and old rooms. My coworkers were in the newer tower which was much better except their views were not as great. Breakfast was decent but very expensive ($20).

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Glad to see you had a great stay with us. You will be happy to know we have started a floor renovation of our two elevators. Hope to see you back very soon to enjoy yourselves again. More 

Powder Springs, Georgia, United States
1 review
4 of 5 stars Reviewed November 3, 2013

My husband, son and I went to Pensacola Beach for the first time this summer. We only had a few nights to stay so we chose the Hilton due to its beachfront location. When we checked in our room was not ready so the front concierge offered us another room to look at to see if we would like to... More 

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Thank you for writing such a great review, very happy our staff members went the extra mile to help you get accommodated. Come back very soon! More 

Huntsville, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 2, 2013

View was excellent on the gulf side, but room was not what I expect from the Hilton chain. Mold on ceiling in bathroom. Damaged furnishings. Broken tiles in bathroom. Poor maintenance work. Do not get a room on the bay side 2nd floor. You will see nothing but a roof. Horrible view and costs about the same.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

So very sorry to read your review, if you would care to make contact with me, I would love to know more at gina.dudley@hilton.com. More 

New Orleans, United States
1 review
5 of 5 stars Reviewed October 25, 2013

A bit pricey, but we wanted to spoil ourselves for the night, and we do not regret it at all. It was a beautiful location on the beach, the bed was super comfortable, so we didn't want to get out of it! I would recommend. One issue we had was with the A/C - it didn't seem to be working... More 

Review collected in partnership with Hilton Hotels & Resorts

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GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Vanessa M, We appreciate your wonderful feedback of your experience here at the Hilton Pensacola Beach. We are definitely fortunate to be located directly on the beach where our Guests don't really have to walk very far to have their toes in the sand... We look forward to your next visit. Please take care. Sincerley, Gina O. Dudley, General... More 

Pensacola, Florida
Top Contributor
171 reviews 171 reviews
34 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed October 24, 2013

This is the best hotel in Pensacola and a good value for the rate. It is in a great location with a large beachfront. It has views of both the beachfront and bay. It has anything you need and the suites are very nice.

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GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Katie R, We appreciate your wonderful feedback of your experience here at the Hilton Pensacola Beach. Pensacola Beach is one of the most beauriful beaches, with it sugar white sand and emerald green waters. We look forward to your next visit. Take care, Sincerely, Gina O. Dudley, General Manager Hilton Pensacola Beach Gulf Front More 

Seminole, United States
1 review
5 of 5 stars Reviewed October 24, 2013

Thanks so much for the lovely weekend!!! The staff was wonderful. It is always nice to see the same faces each visit!!! The Valet service is second to none. Dan Dunn and his staff at H20 was outstanding, like always.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Deborah S We appreciate your feedback and so glad that you enjoyed our H2O restaurant. I am proud that Chef Dan Dunn and his staff run an incredible restaurant. We look forward to your next visit. Take care. Sincerely, Gina O. Dudley, General Manager Hilton Pensacola Beach Gulf Front More 

Pensacola, United States
2 reviews
5 of 5 stars Reviewed October 24, 2013

We stayed overnight for an event we attended in the hotel. The room was well-appointed, very clean, and had a fabulous view. The staff was welcoming and efficient during he check-in process and we were afforded an upgrade to a room with a view.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Ronald B I appreciate your feedback via Trip Advisor. It is always a pleasure to hear our guests enjoying a wonderful experience at the Hilton Pensacola Beach. Thank you. Sincerely, Gina O. Dudley, General Manager Hilton Pensacola Beach Gulf Front More 

Miramar Beach, United States
2 reviews
5 of 5 stars Reviewed October 24, 2013

Wonderful place to stay - right on the beach! ...great, friendly and efficient staff. Well managed property! We definitely plan to return often! Food and beverage service above expectations and room far exceeded the norm.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Edward E, Thank you for taking your time to send such a wonderful write up and we look forward to your next visit. Please take care. Sincerely, Gina O. Dudley, General Manager Hilton Pensacola Beach Gulf Front More 

Edwardsville, Illinois
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 23, 2013

This hotel is located right on the beach and close to all the restaurants and bars in the area. It could offer a beautiful vacation experience to its guests if it weren't for one immense problem: the service is really horrible. I have traveled around the world, stayed in hotels all over the US, visited many Hilton properties, and never... More 

Was this review helpful? Yes 5
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Olga B, Thank yoiu for submitting a review of your stay here at the Hilton Pensacola Beach. I must apologize we did not meet your expectations during your stay. Our front desk, restaurant and housekeeping staff should always be very conscientious about the level of service to our Guests. I do hope that despite this, that you will reconsider... More 

Houston, Texas
1 review
5 of 5 stars Reviewed October 22, 2013

I was at the Hilton Gulf Front in October 2013 for a business trip for a week. Overall, I was very impressed with the hotel, on-site restaurants, pool and most importantly the customer service. I interacted with Joey and Chris at the front desk and from check in to check out, they focused 100% on making sure that I had... More 

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear anthony c, Thank you so much for submitting such a wonderful review of your stay here at the Hilton Pensacola Beach. Joey and Chris were so excited and thrilled to have been mentioned in your review. They both truly love making sure our Guests are happy and comfortable. Thank you for taking time to send such a wonderful write... More 

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