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All 10 Pensacola Beach hotels

Hilton Pensacola Beach Gulf Front

3.5 of 5 Hotel   |   12 Via de Luna Dr, Pensacola Beach, FL 32561
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Ranked #5 of 10 Hotels in Pensacola Beach
GreenLeadersSilver level
A recent review
5 of 5 stars Reviewed June 30, 2013
Louis R Houma, United States
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919 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Pensacola Beach Gulf Front
See the most recent reviews
Hoover, Alabama
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed June 30, 2013

I stayed here for 5 days in June, 2013. It appears from the layout of the hotel that the original hotel is old and Tower 2 is a more recent addition. I stayed in the older section which is very run down and the rooms are NOT clean. Wifi is $9.99 per day and the hotel has a vendor on... More

Was this review helpful? Yes 1
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review

Very sorry to see your review about our beach concession, they usually get great comments. I see you live close by and would love to know more. If you care to reach out to me directly or by email at gina.dudley@hilton.com. More

atlanta
Top Contributor
91 reviews 91 reviews
45 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed June 30, 2013

Luxury Hotel Prices - Economy Hotel atmosphere !!! Honors Members - Don't Expect ANY Perks !!!! Pros: On the main strip - convenient to all that Pensacola Beach has to offer. Cons: 1. Staff does not possess the professional courtesies one would expect at a luxury priced hotel. From Check-in to Check-out, the entire experience is that of an economy... More

Was this review helpful? Yes 1
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review

Thank you very much for the review, and I apologize we did not exceed your expectations in the level of service and accommodations. I would very much like to speak with you, if you would like to reach out to me directly or by email at gina.dudley@hilton.com. More

Houma, United States
1 review
5 of 5 stars Reviewed June 30, 2013

we had a great time as we have in the past. I expect we will be back next year if we can afford it. It's on the pricy side, but the service is great. I recommend free internet for all the rooms. $10/d per device gives me the impression you have financial problems. I had a laptop and 3 cell... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review

Thank you for the great review, and the comments especially about the internet. I am looking into your comments about the charge for different devices, I was under the impression it would cover up to 5 devices. Hope to see you again very soon. More

Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2013

We had the pleasure of staying at this Hilton resort for the first time this June. It was a family trip and the first time any of us had stayed there. Ila Jacobs took great care of us and we had great service from housekeeping to servers at Lattitudes pool bar to the bell hops. The two pools were great... More

Was this review helpful? Yes 1
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review

Thank you for such a great review and especially taking the time to mention two of our team members Autumn and Ila. I will pass on your comments to all our staff to see. Hope to see you back very soon. More

Richmond, Virginia, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2013

Just returned from a great trip to Pensacola Beach and we stayed at the Hilton Gulf Front. It was an amazing experience from start to finish. We had a 3 bedroom suite, which was perfect for a family with kids. It included a full kitchen and two balconies overlooking the ocean and the beautiful pools. It is in walking distance... More

Was this review helpful? Yes 1
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review

Great to see you and your family had such a great time here, especially your mention of Autumn. She does a great job for us, and we are glad she is here with us! Come back and see us very soon. More

Boca Raton
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 29, 2013

Booked it online from Pictures.(no way!!! did it look like those pics. hahah) . We stayed in the tower . Thank God as I'm sure it was quieter.. The room was confusing as the furniture was all cracked and old as was everything else about the room and balcony furnishings.OUTDATED .. When you book a Hilton... you expect the name... More

Was this review helpful? Yes 2
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review

Thank you for your survey, I would like to know more details about your stay here. I apologize we did not meet your expectations while here. If you would like to contact me, you can write me at gina.dudley@hilton.com. More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 28, 2013

My husband and I stayed at this hotel for two nights in June 2013 as we were unable to extend our preferred booking at hotel Margaritaville, where we had an amazing stay. Having read the previous reviews on here we were a little anxious. We booked a king room with an ocean view and the photos on the hotels website... More

Was this review helpful? Yes 5
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review

Thank you for taking the time to fill out such a detailed survey on your recent visit. I apologize we did not meet your expectations during your stay. We have been experiencing some issues with our Tower #1 air conditioning system in our hallway areas. We are actively looking to replace the unit we have operating in this area. Regrettably... More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 28, 2013

From the moment I checked in, I received poor customer service. I am a diamond member and because I am staying with a group of people, no upgrade and worst room ever. The front desk agent was rude and could care less that I am a diamond member. I didn't even get my two bottles of water. The elevators were... More

Was this review helpful? Yes 2
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review

Thank you for writing about your recent stay with us. We have been experiencing some issues with our Tower #1 air conditioning system. We are actively looking to replace the unit we have operating in this area. Regrettably it isn't operating at its full potential. I apologize we did not exceed your expecations during your visit. If you would like... More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 27, 2013 via mobile

Don't let the pictures on line fool you. This hotel is dirty, dirty, dirty. I knew I was in trouble from the moment I stepped into the elevator. The black foam on the floor was coming up, it was hot and smelly. Then we reach our floor (7th floor-tower 1) & immediatly I notice the dirty, warpped carpet and I... More

Was this review helpful? Yes 3
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review

Thank you for writing about your recent stay with us. We have been experiencing some issues with our Tower #1 air conditioning system. We are actively looking to replace the unit we have operating in this area. Regrettably it isn't operating at its full potential. I also noticed the comments about your cleaning, If you would like to discuss further,... More

Suwanee, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 26, 2013

Located beachfront in Pensacola this is a good Hilton property. There is a main building with regular rooms and a suites only tower. We have stayed here several times in regular double rooms, jr. suite and a 2- bedroom suite. The tower is less congested and quieter if you can swing the cost. The tower view is very nice,but it... More

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach Gulf Front, responded to this review

Thank you very much for your comments, especially about the pool area. We don't normally let anyone reserve seating without being there. We actually have some new signage going in this week to inform everyone on our policy on it. I have shared your comments about your stay with my management team in hopes to make the necessary corrections. Come... More

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Hotel Summarization (Beta)

What travelers say

  • Pool area(7)
  • Very nice(6)
  • Great location(4)
  • Room service(4)
  • New tower(4)

Additional Information about Hilton Pensacola Beach Gulf Front

Address: 12 Via de Luna Dr, Pensacola Beach, FL 32561
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Pensacola Beach Gulf Front 3.5*
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Also Known As:
Hilton Pensacola Beach Gulf Front Hotel Pensacola Beach
Pensacola Hilton
Hilton Garden Inn Beach Pensacola

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