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Hilton Pensacola Beach

Certificate of Excellence
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12 Via de Luna Drive, Pensacola Beach, FL 32561
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Hilton Pensacola Beach
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1,243 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Pensacola Beach
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5 of 5 stars Reviewed 1 week ago NEW

We stayed at the Hilton Pensacola Beach last month. Had a great vacation there. Had a beautiful view, room was very clean. The staff are very friendly, always willing to help, provided an excellent service!!! Enjoyed staying there! We will definitely be back!

Was this review helpful? Yes
Palm Coast, United States
1 review
2 of 5 stars Reviewed 1 week ago

I was very disappointed at my Hilton stay in Pensacola Beach. Value for the price was poor. The rug was dirty and old, furniture was damaged, view outside other than the gulf was a rusty wall and trash in the roof immediately below. Parking was inadequate. This is the worst Hilton that I've ever stayed. Based on this experience I... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Tampa, United States
1 review
5 of 5 stars Reviewed 1 week ago

I have made several business trips to Pensacola Beach in the last 12 months, and the Hilton Pensacola is the only hotel I will stay at in the future. The view is awesome. The staff is great and the Manager Skye will take care of you like royalty.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear James L, Thank you so much for this fantastic review of the Hilton Pensacola Beach. We appreciate your recommendation and love that you recognized Skye. He absolutely enjoys treating you, our Guest, like royalty. We look forward to your many visits. Please enjoy your day. Sincerely, Gina O. Dudley, General Manager Hilton Pensacola Beach More 

Pace, Florida
1 review
5 of 5 stars Reviewed 1 week ago

Service was great, People were very friendly and no problems with our stay. Our business stay was talked about by all who attended. Their views of the water on the Gulf were excellent and there rooms were so good they couldn't say enough to me for putting this together with the great help of Hannah Balm. She was the best... More 

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear RodneyH H, We appreciate this fantastic feedback of your stay and event at the Hilton Pensacola Beach. Hannah Bahm is such a superstar and the best at what she does. I am glad that service, your accommodation, your dinner plan, and your event went well. I would love to hear more about your breakfast experience. Enjoy your weekend and... More 

Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Anyone complaining about this hotel made the wrong room selection. We had a 3 br suite on the 17th floor and it was pretty fantastic! The breakfast buffet was delicious as well! Easy access to the beach and a great pool!

Was this review helpful? Yes 1
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Jeremiah J, We appreciate your review of our Hotel and making such a wonderful statement about "anyone complaining about this hotel made the wrong room selection." Our 2 or 3 bedroom suites are so comfortable and the view is absolutely breathtaking. We look forward to your next visit. Please have a fantastic weekend. Sincerely, Gina O. Dudley, General Manager... More 

Fort Worth, Texas
1 review
5 of 5 stars Reviewed 1 week ago

People were very nice unlike the Destin location where they act like they are doing you a favor to stay there, this place was fun and relaxed. People like the Kitchem manger Brandon helped us get set up with the Chef "Dalton" to cook our fish we caught that day. The Omelette lady Mrs. Shirely we awesome like your grandma... More 

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Todd A, I truly enjoyed reading your review of your recent stay with us. I am so proud of our staff and it means a lot to them that you mentioned each one your encountered. That is so amazing. We hope that you continue to stay with us. Please have a fantastic weekend and take care. Sincerely, Gina O.... More 

LUCEDALE, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel bed was facing down hill at the head only complaint about room. But i do not like being lied too. The service of maids and butlers was good. But the bed and being lied to about the second nite stay was the only problem that I had with anything i was in room 429 i think

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear John F, Thank you for your compliments of your Housekeeper and Butler's Pantry. I really appreciate the ;mention on your review. I sent you a direct message regarding your experience at the Hilton Pensacola Beach. I look forward to hearing from you. Have a wonderful weekend. Sincerely, Gina O. Dudley, General Manager Hilton Pensacola Beach More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Very expensive hotel, though beach front, the quality of the hotel is poor. The air-condition made awful a lot of noises all night. The services are really basic and all amenities are not as it's best. We booked for two nights but cancelled the last night, as we didn't want to stay there any longer.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear 414ariely, I am so sorry that you departed earlier than you wanted because of discrepancies with your stay at the Hilton Pensacola Beach. I have sent you a message and look forward to hearing from you. Thank you for your feed back. We do appreciate it. Have a wonderful weekend. Sincerely, Gina O. Dudley, General Manager Hilton Pensacola Beach More 

1 review
5 of 5 stars Reviewed 1 week ago

My husband & I had a blast! Our first two nights we stayed in a beautiful junior suite & our 3rd night was spent in a 3 bedroom w/full kitchen & amenities as if we never left our home. The care from the staff was amazing! Starting with the GM Ms Gina Dudley, Skye, 2 really nice ladies in housekeeping... More 

Was this review helpful? Yes
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Kervonda W, We enjoyed having you and feel honored to have been a part of your birthday celebration. I hope that it becomes an annual event. Our staff members are the best at making you, our Guest, feel special and valued. We look forward to your next visit. Have a wonderful weekend, and take care. Sincerely, Gina O. Dudley,... More 

The Woodlands, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Located in great area to restaurants. Hotel rooms are dated, need new furinture, carpet and paint. Shower head was falling off, caulf from tub was comming off, towel rack was rusted, shower curtain has musty smell. Stayed in better Hiltons for the same price.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review

Dear Juanita, I appreciate your feedback of your experience at the Hilton Pensacola Beach. We will address issues you listed on this review. I am disappointed that this was not resolved prior to your check into the room. I will definitely address this with our Housekeeping Department. I apologize that your room was not in a satisfactory condition and wished... More 

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