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Hilton Pensacola Beach

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12 Via de Luna Drive, Pensacola Beach, FL 32561
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Hilton Pensacola Beach
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1,243 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winchester, Tennessee
Level Contributor
4 reviews
2 of 5 stars Reviewed 2 days ago NEW

Not worth the money. We used the stairs due to the elevators being too slow. This was a trip that my husband received and was free to us, but I would never stay there again. We left some items in the room and have called numerous times, but have not received a call back. They also charge your credit card... More 

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Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We discovered the day before that there was a mix up in our reservations, in near panic I was able to reach Manager Scott Hammock. He calmly told me that he would look into and call me back. And so he did, all was taken care and upon a arrival we discovered a bottle of champagne and chocolate covered strawberries... More 

Review collected in partnership with Hilton Hotels & Resorts

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Huntsville, United States
2 of 5 stars Reviewed 2 days ago NEW

The hotel rooms are run down. If you're looking to go to this Pensacola in order to get away from the run down hotels in Panama City, please save your money and don't stay here. For paying almost $400.00 per night, Hilton should be ashamed to put their name on this hotel. Room was dirty; headboard had other people's hair... More 

Review collected in partnership with Hilton Hotels & Resorts

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Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We reserved a room with a pool view. I'm a Gold Hilton Honors member and they placed me in room 230. No view. We had preordered foam pillows for the room. Guess what, no pillows. The shower drain needed to be cleaned out as it was plugged. The carpet was dirty and the bathroom floor was dirty. Housekeeping had done... More 

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Mobile
Level Contributor
7 reviews
4 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

When you think of Hilton hotels you would normally think CLASSY... Not here!! The entrance is fine and the lobby was ok. However, step on to the elevator and all of that is gone. Walking into my room I instantly thought nothing better than a cheap best western. The rooms are old and outdated and ugly. I mean come on... More 

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Charlotte, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

I've been staying at the Hilton Gulf Front since 2004. Last year alone I spent close to $40,000. My last two stays were less than satisfactory. I'm told things would happen and they don't I'm lost on how the customer service has declined in the past few months. I would expect this from a low rate motel, not a Hilton.

Review collected in partnership with Hilton Hotels & Resorts

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nashville, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We arrived around 1pm and checked in early. They told me it would be a couple of hours before the room was ready and I said ok but it should be ready by check in time right ?The girl said she wasn't sure it could take longer she doesnt know. So we sat in the lobby for 5 hours waiting... More 

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Asheville, North Carolina
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Not up to Hilton standards, Walls need painting. Customer service awful, especially at the bar. No bar tender on duty with sushi chefs refusing to acknowledge you exist even with them behind the bar. Good luck surviving the pool. NO security. Saw a special needs child and grandma hit in the face with a football and had to intervene and... More 

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Pace, Florida
1 review
5 of 5 stars Reviewed 6 days ago NEW

The best views, great pools, great food and the service is amazing. Every experience we have had at the Hilton on Pensacola Beach has been GREAT and keeps us coming back!!!! The team at the Hilton does an amazing job in every area.

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Destin, Florida
5 of 5 stars Reviewed 1 week ago NEW

We would like to take a moment and say a great thanks to the Hilton team. They made out vacation perfect, room service was great, every team member we met was helpful with the smile on the face. Our room was spectacular clean, view was outstanding. We love shopping around, beach, bars . We are definitely coming back.

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