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SpringHill Suites Pensacola Beach

Certificate of Excellence
2.5 of 5
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24 Via de Luna, Pensacola Beach, Pensacola Beach, FL 32561
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SpringHill Suites Pensacola Beach
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Ranked #6 of 10 Hotels in Pensacola Beach
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed March 13, 2015
150hotelnightsayear Durham, North Carolina
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358 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for SpringHill Suites Pensacola Beach
See the most recent reviews
Durham, North Carolina
Top Contributor
120 reviews 120 reviews
64 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed March 13, 2015

Truly this property is *1 star* in it's current state. I did not give it a 1 because the GM was available when we were checking out apologizing for the inconvenience of the remodel. I understand that it will be completed over the summer, ready for peak season. However, that still doesn't provide an excuse for dirty rooms, mold in... More 

Was this review helpful? Yes 4
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for leaving a comment about the SpringHill Suites on Pensacola Beach. I am sorry we fell short of meeting your expectations during your stay. I am happy to hear you did get a chance to speak with our General Manager about the issues your encounter and we are working on what we can do better next time. Please... More 

Cleburne, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

I'll start by saying that this hotel is absolutely wonderful. We didn't arrive until 1am in the morning coming from Texas. My bank put a fraud alert on my account because I forgot to tell them I would be traveling out of state. The lady that helped me said for me to go ahead and get settled in and then... More 

Was this review helpful? Yes
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to leave a comment about the SpringHill Suites on Pensacola Beach. We appreciate your understand at this time with our renovation. I will let the staff know about your great comments and that you all enjoyed your stay. We hope after our renovations are complete you will come and stay with us again. More 

Red Oak, Texas
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 8, 2015

Stayed with my family for during spring break. The hotel is under COMPLETE renovation. But managed very well during this time. Hotel is right on the beach. Heated pool was great. This was our second time staying here and would recommend to anyone. Also , the continental breakfast great!!!

Was this review helpful? Yes
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

We appreciate your nice comments about the SpringHill Suites on Pensacola Beach. I will pass along the wonderful remarks about the breakfast and the staff on their work with renovation. We know with the renovation it can be an inconvenient and want thank you for understanding during this time. We hope to see you again and please let us know... More 

Rockford, IL
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 7, 2015

Due to the renovations that are taking place at this hotel I would recommend not staying here until the renovations are complete. They do their best to make it as comfortable as they can but if I had it to do over again I would stay somewhere else until they are finished. There is no front entry or lobby. You... More 

Was this review helpful? Yes 1
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to leave a comment about the SpringHill Suites on Pensacola Beach. We apologize about the renovation taking place but know that the improvements will make our hotel much better in the future. We would love for you to come back after our renovation is complete. Please give me a call and I will personally... More 

Stone Mountain, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2015

Currently - 2/2015 - in the middle of remodeling at the Springhill. Fortunately they are very considerate of the people staying at the hotel and don't start working before 8am. Areas where remodeling is occurring are blocked off to make things safe for everyone. Great views of the beach and/or the bay at this hotel. Breakfast is good for a... More 

Was this review helpful? Yes 1
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

We appreciate the great comments and score for the SpringHill Suites on Pensacola Beach. We are trying our very best to make the renovation as easy as possible for our guest. It is nice to hear that we were able to make that happen for you! We hope we will come and visit us again after our renovation is complete. More 

Winter Haven, Florida
Top Contributor
170 reviews 170 reviews
37 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 5, 2015 via mobile

stayed here recently and it was fantastic. The area under renovation are totally closed off, that puts everyone closer to the beach. The breakfast area looks out over the pool and beach. All the staff go out of their way to make sure guests are comfortable and happy. Can't wait to see this hotel after renovations, however it's nicer than... More 

Was this review helpful? Yes 1
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to leave a comment about the SpringHill Suites on Pensacola Beach. We appreciate the positive comments about the renovation it will really be wonderful when it is completed. Please feel free to contact me if you need anything else. More 

Cincinnati, Ohio
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed February 3, 2015

We stayed in January, smack in the middle of renovations for the hotel. The construction didn't bother us one bit, because the staff went above and beyond with their excellent customer service. We were given a King Suite with a balcony and full view of the ocean. I didn't want to share any pictures of the room because the room... More 

Was this review helpful? Yes
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to leave a comment about the SpringHill Suites on Pensacola Beach. It's great to know you enjoyed our hotel but also the places on the island that makes Pensacola Beach a great place to visit. I will pass along the great comments about the staff it is always nice to hear them. Please let... More 

Starkville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 18, 2015

This place is excellent. Derick at the front desk went above and beyond to make my family and I feel welcome and well taken care of during this visit. All the staff have been excellent but he's a gem. As a business traveler, I am on the road 70 plus nights per year and have memberships with three major hotel... More 

Was this review helpful? Yes
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for letting us know how we are doing at the SpringHill Suites on Pensacola Beach. We are happy to hear that Marriott always works for you and that you are a returning guest. I will pass along the great comment about Derrick and his service while you were here at our hotel. We hope to see you again... More 

Columbus, Mississippi
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 18, 2015

Something was wrong with our room and we were given an upgrade immediately! As a gold member of Marriott rewards it is nice to know that our business is appreciated! Thank you Derek for great customer service!

Was this review helpful? Yes
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to leave a comment about the SpringHill Suites on Pensacola Beach. I do apologize for the issue with your room but I am happy to hear Derrick helped you with the problem. I will pass long the great comment about his service. As a gold member we know you have many hotels to choose... More 

Senior Contributor
24 reviews 24 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 8, 2015

We highly recommend this property. It was right on the beach, had a warm, helpful, knowledgeable staff..we loved it! We were supposed to move on to another property after two nights, but loved it so much we extended our stay for 4 more nights. The property is undergoing renovation, but that was absolutely no inconvenience for us. Hot tub and... More 

Was this review helpful? Yes 2
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to leave a comment about the SpringHill Suites on Pensacola Beach. We are delighted that you enjoyed our hotel so much you extended your stay. We hope you will visit us again after our renovation is complete. Please feel free to contact me if you need anything in the future. More 

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