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SpringHill Suites Pensacola Beach

Certificate of Excellence
2.5 of 5
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24 Via de Luna, Pensacola Beach, Pensacola Beach, FL 32561
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SpringHill Suites Pensacola Beach
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Ranked #6 of 10 Hotels in Pensacola Beach
Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
Thom1962 Alpharetta
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363 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alpharetta
Top Contributor
199 reviews 199 reviews
63 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Nice hotel, even during its renovation. Very nice rooms, excellent staff, and awesome location right on the beach. Being the last hotel on the strip was the only downside. One important tip, they have a parking garage. I'm guessing most people don't know as there is ample parking up front, and very few cars in the garage. So, if you... More 

Was this review helpful? Yes 1
Anderson, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We arrived to construction crew removing tile flooring. One elevator was closed for construction crew. The other elevator was being used by construction workers as well which caused long waits. Obviously, the noise from removing tile flooring is annoying. The worrisome part was the dust created from the process. The elevator area and much of the lobby was thick with... More 

Was this review helpful? Yes 1
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to let us know how we are doing at the SpringHill Suites on Pensacola Beach. We apologize about the disruption you encountered during our renovation. We are trying our very best to minimize the inconvenience to our guest as much as possible during this time. We hope you will give us another chance after... More 

New Orleans, Louisiana
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

We got married over the weekend in Florida so of course we chose our favorite chain, Marriott. When booking we were made aware of the fact that there was some construction, so we called to gain clarity. We were told that construction was on the other half of the hotel and that it would in no way effect our stay... More 

Was this review helpful? Yes 2
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to leave a comment about the SpringHill Suites on Pensacola. I sincerely apologize that the renovation was more than what you were expecting. We pride ourselves on the best possible customer service and experience when you stay at our hotel and I am sorry that you did not get that. I have spoken to... More 

Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I know so many people caught the bad sides of construction but we loved it as we must have caught the tail end of it. The lobby was open for our visit and construction didn't get in the way of anything. The breakfast bar was in the lobby with a view of the gulf and always had great breakfast options.... More 

Was this review helpful? Yes
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to leave a comment about the SpringHill Suites on Pensacola Beach. We are glad to hear that our renovation did not effect your stay and you enjoyed yourself. We hope you will come and see us again and please feel free if I can help with anything in the future. More 

Kewanee, Illinois
Contributor
20 reviews 20 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Lobby: This is currently under construction, so if your staying soon be prepared for some inconvenience. The fitness gym and laundry area is also under construction. Rooms: The rooms are terrible, at least mine was. I was on the first floor. The walls make you feel like you are in an old hotel. They must be paper thin because I... More 

Was this review helpful? Yes 4
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to leave a comment about the SpringHill Suites on Pensacola Beach. We apologize about the ongoing renovation that is taking place at our hotel. After renovation are complete the lobby and all rooms will be completely renovated. Also, I have shared your feedback about more signs at our pool area to the appropriate team... More 

Provo, Utah
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is by far the worst Marriott property I have ever been to. I am a gold member of Marriott rewards and was very disappointed in this hotel. The staff was friendly but the property is not well maintained. From our suite balcony we had a great view of a construction crane and not so much of the beach. The... More 

Was this review helpful? Yes 5
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to let us know how we are doing at the SpringHill Suites on Pensacola Beach. I apologize for the state of the room and the inconvenience that the renovation may have caused. After renovation all room will be completely redone hopefully by June or July. Please feel free to contact me if you would... More 

St. Johns, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Staff was awesome, Breakfast was GREAT even with remodel going on. One of the ladies working Breakfast hugged my neck and said GOOD MORNING! Can't wait to go back once remodel is complete...HIGHLY RECOMMEND!

Was this review helpful? Yes 1
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for the great comment about the SpringHill Suites on Pensacola Beach. I will pass along the wonderful things about the breakfast staff they will love to hear it. Please feel free to contact me in the future to help you make any addition reservations. More 

Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 10, 2015

We had a nice stay despite the ongoing renovation. The staff were very friendly and helpful the entire time. Called ahead to alert us of the renovation activity which was helpful. So we knew what to expect. Good breakfast. Easy access to beach. Great beachside company to rent umbrellas and such. Nice pools. The hotel will be excellent when renovations... More 

Was this review helpful? Yes 2
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for sharing your experiance during your stay at the SpringHill Suites on Pensacola Beach. We are happy that you enjoyed your stay and appreciate your understanding during our renovation. We hope you will come back and see us again after our renovations are complete. Please feel free to contact me if you need anything else in the fututre. More 

Rockford, IL
Top Contributor
184 reviews 184 reviews
54 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed April 8, 2015

Interior renovation being completed on lobby, rooms, etc. State they will be complete by end of May. The breakfast area was set up in a room and extra tables in another room, very clumsy, tight, crowded. Location is great for beach access. Beach not crowded on this end near hotel. Hotel has outside patio/bar and three pools of various sizes/depths... More 

Was this review helpful? Yes 4
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for taking the time to leave a comment about the SpringHill Suites on Pensacola Beach. We appreciate your understanding during our time of renovation. We have just recently moved our breakfast back into the lobby area and hope to have the first set of renovated room next week. We hope you will come and visit us again after... More 

Vermilion, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 5, 2015

Just left Springhill Suites after a weeklong stay. This as our second stay in the ocean front executive suites. These have not been renovated yet but seeing what is happening in the rest of the building shows this will be a beautiful renovation. Although things are moved around a bit , we did not find it to be a detriment... More 

Was this review helpful? Yes 3
Katie S, Front Office Manager at SpringHill Suites Pensacola Beach, responded to this review

Thank you for letting us know how we are doing at the SpringHill Suites on Pensacola Beach. We are happy to hear your daughter was able to use our beach wheel chair to enjoy her time here. We hope you will return after our renovation is complete. Please feel free to contact me in the future if you need anyhting... More 

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