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All 125 Xinbei hotels

Volando Urai Spring SPA Resort

4.0 of 5 Resort   |   No. 176, Sec. 5, Xinwu Road, Wulai Dist, Xinbei 233, Taiwan (Formerly Spring Park Urai Spa Resort)
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90%
Ranked #1 of 125 hotels in Xinbei
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed June 4, 2014
hchcheung Hong Kong, China
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84 people have reviewed this hotel

Traveler rating
    58
    18
    6
    2
    0
See reviews for
13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Hong Kong, China
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 4, 2014 via mobile

From the minute I made my booking on the internet, Volando Urai impressed me with their efficiency. I received a call within an hour confirming my bookings and clarifying certain issues which were not well specified in my booking form. They then offered me several options on their pickup service to the hotel, confirmed my dining arrangements, and even sent... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 24, 2014

New resort name, but is acually transferred from an old hotel located at WuLai hot-spring area with beautiful NanShi Creek by the side. Having said that, the property and facilities are well maintained. Cultural performances were the other driver for me to bring my guest there, and they didn't disappoint me. The rate includes welcome drink & light food, dinner,... More

Was this review helpful? Yes 1
Singapore, Singapore
Top Contributor
53 reviews 53 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 3, 2014

Volando Urai Spring Spa & Resort is located in New Taipei City (Wulai), close to to the Wulai Town (and waterfalls); located near the river and the view is spectacular: the river's clear yet milky aqua-ish water is enhanced by the lush greenery that surrounds it.. This gem of a resort is tucked away in a corner of Wulai and... More

Was this review helpful? Yes 4
顧客關係, Customer Relation Management Department at Volando Urai Spring SPA Resort, responded to this review

Dear guests, Thank you for the wonderful review on TripAdvisor and detailed and abundant data on your blogs. Your articles and photos are really excellent that I think even our own staff cannot describe ourselves so precisely. It's always been a pleasure to share the unique experience each traveler has in Volando. It is our primary goal to make our... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 28, 2014

My wife and I wanted to try a hot spring trip in Taiwan and after doing some research, we decided to try out Volando Urai. Having visited Hot Springs in Japan, we did not know want to expect. The hotel was about an hour from the New Taipei International airport by car. We were picked up by a limousine organized... More

Was this review helpful? Yes 6
顧客關係, 顧客關係 Customer Relation Department at Volando Urai Spring SPA Resort, responded to this review

Dear SKI, Thank you for choosing us and we are really glad you enjoyed the trip a lot and also for the details you've shared with the other travelers on TripAdvisor. We hope every traveler to get a home feeling and comfort in Volando and meanwhile in a relaxation from regular daily life. And for the public hot spring(The Kurhaus),... More

Hong Kong
Contributor
19 reviews 19 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 2, 2014

My wife and I spent a very enjoyable stay at the hotel before the CNY. Everything was perfect. The staff are courteous and very helpful. The room was excellent. We stayed at 703 with the river view and we are totally overwhelmed by the view. The cultural performance was good. The drummer (the art director of the hotel) did a... More

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顧客關係副理, 客戶關係經理 at Volando Urai Spring SPA Resort, responded to this review

Dear Guest: I am glad you had a wonderful experience in our resort before the Chinese New Year, and thank you for being so attentive on every simple thing. We are improving due to some careful guest, keep reminding us all the way. Since ABU Cuisine serve tasting menu, all the plates are large, but food inside are divide into... More

Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 19, 2014

I went on a solo trip during christmas lat year. The resort was very difficult to find and no shop -around the resort, just a 7-11 beside it. The stay was overall excellent, their service was good. I book a grand view room for one night, the view was good. There have wifi in the resort and all necessities that... More

Was this review helpful? Yes
顧客關係副理, 客戶關係經理 at Volando Urai Spring SPA Resort, responded to this review

Dear Lisa: Thank you for sharing your lovely vacation experience with us. It's great that you remind us about the "solo trip", since there are many "golden single women" in recently year. Hotel should focus on this large population, and design a suitable package. Please let us know your concern in your next visit, we will arrange an in-room dining.... More

singapore
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 9, 2013

Once you step into the hotel lobby, your eyes are treated to the beautiful view outside. We only used this hotel for our hot spring experience (1st time for our family) and it was great! While soaking, you can enjoy the view right outside your tub too. Room was big with a good size tub for hot spring & cold... More

Was this review helpful? Yes
顧客關係副理, 客戶關係經理 at Volando Urai Spring SPA Resort, responded to this review

Dear Guest: Thank you for sharing your experience on the board page. We are glad you enjoy the secenary beside our hotel. Volando Urai will keeping our high quality service as always, and looking forward to your future visit. Have a great winter season period! Customer Relationship Officer More

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 17, 2013

This is such a serene place. The staff were all professional, polite and helpful. From the welcoming snack to the dinner at ABU it was just really good. The room and the in room hot spring was just perfect. They have everything all thought out. Entertainment and the necessities. The location of Volando is a convenient one with a 7-11... More

Was this review helpful? Yes
顧客關係副理, 客戶關係經理 at Volando Urai Spring SPA Resort, responded to this review

Dear Shanny: Warmest greeting from Volando Urai! Thank you for choosing our resort to spend your holiday, it's our pleasure to have you here. We will keep our high quality of service as always, and bringsmore happiness and love to all the visiors. Winter is coming up again, we are looking forward to welcoming you at our resort, and wish... More

Toronto, Canada
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 30, 2013

Stayed in the rooftop suite which had a beautiful river view and a balcony. At night, some of those mini-falls even have lighting to enhance the view even further. Think all rooms, except for the cheapest Superior room, offers the river view. All rooms offer a hot spring "tub" for you to use at your discretion. All hotel guests are... More

Was this review helpful? Yes 2
顧客關係副理, 客戶關係經理 at Volando Urai Spring SPA Resort, responded to this review

Dear Guest: Warmest Greeting from Volando Urai! Thank you for recommending our resort on the the website. Volando Urai have the muti-choose of entertainments which is the best choose for your winter vacation. We are looking forward to welcoming you at our hotel. Wish you have a great winter period! Customer Relationship Officer More

HK
Top Contributor
131 reviews 131 reviews
30 hotel reviews
168 helpful votes 168 helpful votes
5 of 5 stars Reviewed August 14, 2013 via mobile

definitely one of the best B&B places to be for a hide-away. we stayed on the river side and can't imagine how bad it would be if stay at the road side, so tips #1. must stay at the river side unless you plan to look at the wall or DVD te whole time. the food is good but not... More

Was this review helpful? Yes 1
顧客關係副理, 客戶關係經理 at Volando Urai Spring SPA Resort, responded to this review

Dear Vincent: Thank you very much for choosing Volando Urai to spend your holiday, and kindly appreciate with all those tip experiences you have shard. Base on the comments, we will definitely discuss with our chef, in order to improve the quality of our meal, and provide the best service to the guest as we always does. Once again, thank... More

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Additional Information about Volando Urai Spring SPA Resort

Address: No. 176, Sec. 5, Xinwu Road, Wulai Dist, Xinbei 233, Taiwan (Formerly Spring Park Urai Spa Resort)
Phone Number:
Location: Taiwan > Xinbei
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Volando Urai Spring SPA Resort 4*
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Also Known As:
Volando Urai Spring Spa Hotel Xinbei
Volando Urai Spring Spa And Resort
Spring Park Urai Hotel
Spring Park Urai Spa
Volando Urai Spring SPA Resort Taiwan/Xinbei

126 photos of this hotel

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites
Hotel Style
#1 Luxury Hotel in Xinbei #1 Top resorts Hotel in Xinbei
Hotel Class
Official Description (provided by the hotel)
Situated in Wulai, New Taipei City and bordered with Fushan, Neidong Forest Park and Lansheng Bridge,Volando Urai Spring & Resort occupies the most privileged spot in the beautiful landscape of Wulai. The elegantly decorated rooms, hot spring, aromatherapy spa and restaurant sat the resort reach such high standards that in 2013, Volando was awarded the membership of REALIS&CHATEAUX and became one of the only two holiday resorts in Taiwan which are accredited by the association. Moreover, Volando is dedicated to bringing arts and culture into the leisure industry. Using its exquisite natural surroundings as the stage, series of arts and cultural events are planned in the Hotel. The relaxing ambience, the devoted service and the unique art exhibitions and performances undoubtedly makes Volando your first choice of accommodation in Wulai. ... more   less 
Number of rooms
23

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